Qureos Mentor

Daman - National Health Insurance Company

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 Role Purpose
 
 
 <ul>
 <li>
 Offer superior customer services in key client premises with all core processes and the value added on the spot services like visit visa, individual basic, Thiqa etc.
 </li>
 <li>
 Efficiently monitor TAT for each application/endorsement request/issues handled and submitted to the concerned department
 </li>
 <li>
 Promote, sell and process individual Top-Up policies [Thiqa and Sahtak] end-to-end on spot
 </li>
 <li>
 Coordinate with relevant Daman departments such as Underwriting, Finance, Claims, PRD to ensure efficient daily operations for key client members
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 <li>
 Prepare business reports and share it on periodic basis with the key clients
 </li>
 <li>
 Collate quarterly feedback and report customer satisfaction results
 </li>
 <li>
 Work on multiple systems, processes and workflows to accomplish business needs
 </li>
 <li>
 Enrol, endorse or renew members end to end by verifying multiple required documents, and take appropriate decisions day-to-day on members&rsquo; eligibility, fines calculation, coverage period, etc.
 </li>
 <li>
 Register and process application, issue policy, create members and generate invoices and export information to produce deliverables like cards, certificate, statements etc.
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 <li>
 Ensure quality and compliance standards as per the regulatory guidelines defined for various types of business scenarios such as Individual basic, Small investors, Aounak, Domestic helpers sponsored by UAE nationals/expats, Employer-employee relationship, MOL list, WPS for salary proofs, corporate groups and brokers etc.
 </li>
 <li>
 Meet and exceed daily, weekly, monthly productivity and TAT targets, monthly quality targets, attend and complete monthly quiz with good score
 </li>
 <li>
 Understand and apply checklists and guidelines provided to achieve quality targets in daily activities. Rectify data and process gaps observed and curb repeated errors
 </li>
 <li>
 Receive and respond to phone/emails from customers/brokers on time within TAT and ensure quality communication to internal and external customers
 </li>
 <li>
 Handle customer queries by providing accurate, valid and complete information by using the right methods and tools and follow up until the issue is resolved
 </li>
 <li>
 Register customer complaints, find solution or escalate to the respective units and follow up until resolved and ensure TAT
 </li>
 </ul>
 
 
 Key Requirements and Qualifications
 
 
 <ul>
 <li>
 Any English language certification is a plus
 </li>
 <li>
 UAE Driving license is a plus
 </li>
 <li>
 Bachelor&rsquo;s degree in any field
 </li>
 </ul>
 
 
</div>
 <div id='job-id'>Job Id: X7ar0L3AmJ+0MK2GOnfwxLQxQl5STroK4o/c8BpV1NuuiI0TXwEK3G6/JmuwT1QSY50M3Qq9VmgbYWe85aKagxA9hP37ER6QPg==</div>

Coordinator, Key Client Services ( UAEN) - Dubai

<div>
 
 As part of our commitment to inclusion and empowerment, we are proud to open this opportunity exclusively for
 
 UAEN with a Family Book who are People of Determination
 
 .
 
 
 
 
 
 We are looking for a
 
 Coordinator &ndash; Call Center
 
 to join our team in
 
 Al Ain
 
 &mdash; someone with strong communication skills and a passion for supporting others in a professional environment.
 
 
 
 
 
 
 🔹 Key Responsibilities:
 
 
 <ul>
 <li>
 Handle incoming customer calls, emails, and chat inquiries, ensuring prompt and accurate responses
 </li>
 <li>
 Process routine service requests, including policy updates, claims status checks, and account modifications
 </li>
 <li>
 Follow standard operating procedures (SOPs) to ensure compliance with company policies and industry regulations
 </li>
 <li>
 Escalate complex issues to senior team members or relevant departments for resolution
 </li>
 <li>
 Log customer interactions and service requests in the Customer Relationship Management (CRM) system
 </li>
 <li>
 Provide clear and concise explanations regarding policy benefits, claims procedures, and service offerings
 </li>
 <li>
 Conduct basic customer verification checks in alignment with fraud prevention measures
 </li>
 <li>
 Support outbound call campaigns related to follow-ups, surveys, and service reminders
 </li>
 <li>
 Coordinate with internal teams to ensure seamless resolution of customer concerns
 </li>
 <li>
 Understand and align daily tasks with the company&rsquo;s customer service strategy and business objectives
 </li>
 <li>
 Support contact centre initiatives aimed at improving response time, service quality, and customer engagement
 </li>
 <li>
 Assist in process optimization efforts by identifying common service bottlenecks and sharing feedback
 </li>
 <li>
 Contribute insights on recurring customer issues and suggest improvements to enhance service efficiency
 </li>
 </ul>
 
 
 
 
 
 🔹 Ideal Candidate:
 
 
 <ul>
 <li>
 UAE National with a valid Family 📖 (mandatory)
 </li>
 <li>
 Registered as a
 
 Person of Determination
 
 </li>
 <li>
 
 Good communication skills in English (spoken and written)
 
 </li>
 <li>
 Minimum Education is High School Diploma
 </li>
 <li>
 Basic computer skills and attention to detail
 </li>
 <li>
 Positive attitude and a willingness to learn
 </li>
 </ul>
 
 
 
 
 
 📌 Location:
 
 This is an on-site role based in
 
 Al Ain
 
 . The workplace is accessible and we are committed to providing reasonable accommodations where needed.
 
</div>
 <div id='job-id'>Job Id: LPHUgAGvAYAxwpcnaQ29rl9c/FNYbW+cqP/e5ORLD3X26w0m+Fj5gUqqBZBvP/1LM3e/kCmQKnKGLeQvaMQTq6NyC2GwHdfnqw==</div>

Coordinator – Call Center (UAEN | People of Determination)

<div>
 
 
 
 Position Overview:
 
 
 
 
 We are looking for a dynamic and experienced professional. This role will serve as the primary liaison with key government entities in the UAE, including the Department of Health (DoH), Dubai Health Authority (DHA), Ministry of Human Resources and Emiratisation (MOHRE), and others. The AVP will also play a critical role in fostering business growth through strategic partnerships and collaboration with these entities. This dual-function position requires a blend of government relations ability and business development acumen.
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 Government Relations
 
 
 
 
 Stakeholder Engagement
 
 
 <ul>
 <li>
 Cultivate and support strong relationships with key government entities, including DoH, DHA, MOHRE, and other relevant authorities.
 </li>
 <li>
 Represent the company at meetings, hearings, and official events with government stakeholders.
 </li>
 <li>
 Organize and take part in industry forums to enhance the company's visibility and influence.
 </li>
 </ul>
 
 
 Regulatory requirements and Compliance
 
 
 <ul>
 <li>
 Collaborate with legal and compliance teams to interpret and implement new regulatory requirements.
 </li>
 <li>
 Ensure organizational compliance with all relevant healthcare and insurance regulations.
 </li>
 <li>
 Develop strategies to promote the company's interests within the regulatory framework.
 </li>
 </ul>
 
 
 Internal Advisory Role
 
 
 <ul>
 <li>
 Advise senior leadership on government relations, stakeholders and regulatory landscapes.
 </li>
 <li>
 Facilitate cross-departmental collaboration to align business goals with regulatory risks and requirements.
 </li>
 <li>
 Develop and deliver training programs for staff on regulatory matters and government engagement protocols.
 </li>
 </ul>
 
 
 
 
 
 Business Development
 
 
 
 
 Market Intelligence
 
 
 <ul>
 <li>
 Conduct in-depth market research to identify new business opportunities within the government and public sector.
 </li>
 <li>
 Analyze competitor activities and market trends to inform strategic decision-making.
 </li>
 <li>
 Develop insights on emerging healthcare initiatives and public-private partnership opportunities.
 </li>
 </ul>
 
 
 Strategic Partnerships
 
 
 <ul>
 <li>
 Find and pursue strategic partnerships with government entities and other key stakeholders in the UAE and GCC.
 </li>
 <li>
 Lead negotiations for collaborative agreements, memoranda of understanding, and public-private partnerships.
 </li>
 <li>
 Develop proposals for joint initiatives that align with government goals.
 </li>
 </ul>
 
 
 
 
 
 Product and Service Development
 
 
 <ul>
 <li>
 Work closely with product teams to develop insurance and TPA packages that meet regulatory requirements and market demands.
 </li>
 <li>
 Identify opportunities for innovative insurance solutions that address specific government or public sector needs.
 </li>
 </ul>
 
 
 Business Growth Initiatives
 
 
 <ul>
 <li>
 Develop and implement strategies to expand the company's market share in government-related insurance segments.
 </li>
 <li>
 Identify opportunities to participate in government tenders and projects related to insurance.
 </li>
 <li>
 Leverage government relationships to explore new market entry opportunities across different emirates.
 </li>
 </ul>
 
 
 Performance Monitoring and Reporting
 
 
 <ul>
 <li>
 Establish key performance indicators (KPIs) for government-related business development initiatives.
 </li>
 <li>
 Regularly report on progress, challenges, and opportunities to senior management.
 </li>
 <li>
 Analyze the effectiveness of business development strategies and adjust approaches as needed.
 </li>
 </ul>
 
 
 Quality &amp; Excellence Management:
 
 
 <ul>
 <li>
 Oversee the implementation of best practices in business development, ensuring efficiency and compliance.
 </li>
 <li>
 Ensure timely and accurate reporting of government contract performance and strategic initiatives.
 </li>
 <li>
 Enhance the quality of business development proposals by integrating data-driven insights.
 </li>
 </ul>
 
 
 
 
 
 People Management Responsibilities:
 
 
 <ul>
 <li>
 Direct and mentor the business development team, fostering a high-performance culture.
 </li>
 <li>
 Authorize training programs to enhance employees&rsquo; expertise in government healthcare partnerships.
 </li>
 <li>
 Communicate clear performance expectations and strategic objectives to the team.
 </li>
 <li>
 Envision career growth pathways for high-potential employees within the department.
 </li>
 <li>
 Foster a collaborative work environment that encourages innovation and strategic thinking.
 </li>
 </ul>
 
 
 
 
 
 Minimum Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Public Administration, Business Administration, in a related field. A master&rsquo;s degree is preferred.
 </li>
 <li>
 At least 5 years of experience in government relations, public affairs or related field within the UAE either directly or in a consultancy capacity, preferably in the healthcare or insurance sector.
 </li>
 <li>
 Proven record of successful relationship-building with UAE governmental bodies.
 </li>
 <li>
 Strong understanding of public-private partnership frameworks.
 </li>
 <li>
 Fluency in Arabic and English (both written and spoken) is essential.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 Key Competencies:
 
 
 
 <ul>
 <li>
 Exceptional people skills to build trust-based relationships with diverse stakeholders.
 </li>
 <li>
 Strong analytical skills to interpret complex policy issues and provide actionable recommendations.
 </li>
 <li>
 Analytical thinker with the ability to balance long-term goals with immediate priorities.
 </li>
 <li>
 Excellent communication skills for drafting reports, presentations, and policy briefs.
 </li>
 <li>
 Proactive problem-solving abilities coupled with adaptability to changing circumstances.
 </li>
 </ul>
 
 
 
 
 
 
 Preferred Qualifications:
 
 
 
 <ul>
 <li>
 Experience working directly with DoH, DHA, MOHRE, or similar regulatory authorities in the UAE.
 </li>
 <li>
 Background in business development or strategic partnerships within regulated industries.
 </li>
 <li>
 Familiarity with UAE public healthcare systems and private insurance market dynamics.
 </li>
 </ul>
 
 
</div>
 <div id='job-id'>Job Id: F+rkTrl939aKn+n+g8tsS9t5Kk+L7o1RNV78tdyKQk6dvW5GXlIIpeDuotsoR0ohPsMItUt4TRx1cjmxNuJcPgJXgu2DHG+8dA==</div>

AVP, Government Relations & Business Development

Join Daman - National Health Insurance Company and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Daman - National Health Insurance Company

ABOUT_COMPANY

Coordinator, Key Client Services ( UAEN) - Dubai

Coordinator – Call Center (UAEN | People of Determination)

AVP, Government Relations & Business Development