Urwah Admin

Hermès Paris

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<div> Permanent - Client Advisor - Dubai Mall </div>
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<p>At a glance</p>
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<p>Job Category</p>
<div> Retail - Store Sales </div>
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<p>Years of Experience</p>
<div> Minimum 3 years </div>
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<p>Contract Type</p>
<div> Unlimited contract </div>
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<p>Job Schedule</p>
<div> Full time </div>
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<p>Locations</p>
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<div> Dubai, United Arab Emirates </div>
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<p>Legal Employer</p>
<div> HERMES MIDDLE EAST </div>
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<p>Posting Date</p>
<div> 10/31/2024, 06:01 AM </div>
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<p>Details of the job</p>
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<b>MAIN RESPONSIBILITIES</b>
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<b> Sales and Service:</b>
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<li>To welcome the client warmly with a smile, making eye contact, and acknowledge him/her as soon as he/she has entered the store.</li>
<li>To engage with the client with sincerity.</li>
<li>To make the client feel comfortable by creating a bond through conversation.</li>
<li>To present the relevant product features and benefits, based on the client needs identified during the conversation. Always take the time to share the stories behind each product.</li>
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<b> Customer Relationship Management:</b>
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<li>Call on current &amp; potential clients to establish &amp; maintain client relationship and to inform about new products &amp; services.</li> Invite the customer to share his/her details to continue to establish &amp; maintain client relationship and to inform about new products &amp; services. </ul>
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<b>Administrative and Visual Merchandising:</b>
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<div> To oversee, under the Store Manager/ Floor Manager's supervision, that: </div>
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<li>The store is always merchandised correctly, and that the products are returned to their place after having been shown to a customer.</li>
<li>The departments are always well stocked.</li>
<li>The products are well stored or folded in order to prevent any damage.</li>
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<b> Operations:</b>
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<li>To partake in management tasks associated with sales.</li>
<li>Adhere to the administrative procedures concerning exchanges, returns and repairs.</li>
<li>Be accountable and responsible for ad hoc mission entrusted by the store management.</li>
<li>To share clients feedback on products.</li>
<li>To propose ideas for improving the daily running of the store and the service deliver.</li>
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<b> REQUIREMENTS</b>
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<li>Proven track record in a sales position in luxury retail.</li>
<li>Empathy &amp; sincerity when serving customers.</li>
<li>Professionalism in services provided to the customer.</li>
<li>Individual contribution to the turnover in the sector.</li>
<li>Positive attitude within the sales team.</li>
<li>Familiarity with the products.</li>
<li>Punctuality, flexibility, reactivity.</li>
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<p>About Hermès</p>
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<div> A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 20,000 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world. </div>
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<div></div><br/>This job has been sourced from an external job board. <br/>More jobs on https://www.qureos.com/

Permanent - Client Advisor - Dubai Mall

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<div> Permanent - Customer Experience Executive - Mall of the Emirates </div>
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</div>
</div>
</div>
</div>
<div></div>
<div>
<div>
<div>
<div>
<div>
<div>
<p>At a glance</p>
<div>
<div>
<div>
<ul>
<div>
<p>Job Category</p>
<div> Retail - Store Sales </div>
</div>
<div>
<p>Years of Experience</p>
<div> Minimum 3 years </div>
</div>
<div>
<p>Contract Type</p>
<div> Unlimited contract </div>
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<p>Job Schedule</p>
<div> Full time </div>
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<p>Locations</p>
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<div> Hermes - Mall of the Emirates </div>
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<p>Legal Employer</p>
<div> HERMES MIDDLE EAST </div>
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<p>Posting Date</p>
<div> 11/04/2024, 06:19 AM </div>
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<p>Details of the job</p>
<div>
<div>
<div>
<div>
<div>
<b>MAIN RESPONSIBILITIES</b>
</div>
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<b>Customer Service:</b>
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<ul>
<li>Provide professional and warm welcome to the customer and acknowledge them as soon as they enter the store.</li>
<li>Make the customer feel comfortable by initiating a conversation that allows them to express the purpose for their visit to the store.</li>
<li>Invite and accompany our customers to discover the store and its artworks.</li>
<li>Redirect the customer to the relevant department when needed (i.e. after sales, exchanges and return)</li>
<li>Inform the clients about the approximate waiting time to be attended by a client advisor.</li>
<li>Communicate with the sales team to ensure a smooth and professional handover of the customer to the nearest sales advisor available.</li>
<li>Ensure a professional farewell to the customer.</li>
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<b>Team work:</b>
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<li>Interactive and positive participation in all morning briefings and team meetings to optimize teamwork and problem solving</li>
<li>Demonstrate respect and consideration to all colleagues to maintain a solid and dynamic team.</li>
<li>Share positive ideas and experiences with colleagues.</li>
<li>Build effective relationships using appropriate verbal and non-verbal communication with other staff and customers.</li>
<li>Follow up on all details of after-sales service.</li>
<li>Be involved in the store and ensure that the boutique is always tidy.</li>
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</div>
<div>
<div>
<p>About Hermès</p>
<div>
<div>
<div>
<div> A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 20,000 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world. </div>
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<div></div><br/>This job has been sourced from an external job board. <br/>More jobs on https://www.qureos.com/

Permanent - Customer Experience Executive - Mall of the Emirates

Join Hermès Paris and explore 2 exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.