Hire the Best Service Delivery Manager in Hyderabad, India

An IT professional with 17+ years’ experience across Infrastructure Service management, operations management, project management and transition. Extensive experience in Migration across multi-platform environment including installation, Automation, configuration, maintenance, backup & disaster recovery restoration. Serviced industries biggest clients from Banking & Insurance, Telco, Travel, Healthcare & Public Sector of primarily North American client base. I have been the face of the representing company to the various Clients, Delivered projects end to end with total accountability of the deliverables. From the technical project perspective I can seamlessly design the architecture, develop project control documents, suggesting the Implementation plan & schedules while coordinating & collaborating with cross functional team to deliver the project aims. Lead various Digital Transformation project in different domains.

20+ years of success in leading teams and managing key projects to ensure delivery of best-in-class IT services, encompassing public cloud, enterprise applications, distributed/mainframe, and storage services. Successful in transitioning the organizational workload to IBM cloud along with a history of implementing IT service management/compliance processes, governance procedures, and reporting structure. Track record of enabling the customer to move from Capex to Opex, instrumental in tracking KPIs to monitor overall team progress, while streamlining business operations to drive continuous improvement. Innate ability to administer budgets, allocate/utilize resources, and remediate potential issues to accomplish projects/initiatives within timelines and budgetary constraints. Well-rounded team player and customer-focused professional with ability to devise innovative solutions that support high valued clients in forwarding the IT roadmaps and strategies.

RAMESH URLA Address: Flatno:301, Rahuls RichLand,Sirimalle Nagar Layout,Hyderguda Village,Rajendra Nagar Mandal,Hyderabad,Andhra Pradesh-500048 Contact: + 91 8297341133, Email Id: urlaramesh@gmail.com ________________________________________ Dear Sir, This is in reference to the Job, I am writing to express my interest in joining your team.My resume is enclosed for your review and consideration. To describe myself in a nutshell, I am hardworking; ready to take up any challenge of life abreast with the latest trends and a team player with excellent communication skills. My basic objective is to hone in my skills for comprehensive personality development and be an epitome of trust and reliability in the hospitality world. My prime goal is to understand professional environment and capitalize on opportunities. Professionally I am looking for an opportunity that will help me utilizing my skills in the above areas. My detailed resume is enclosed herewith for your kind perusal and consideration. I am confident that you would find my strong initiatives and commitments to excellence coupled with demonstrated experience and exposure ideal for the position. I would welcome a personal meeting to further discuss your requirements and my ability to meet the same. Thanking you for your consideration and forthcoming response. Yours Sincerely Ramesh Urla +91-8297341133

"Fast paced digital consultant with an entrepreneurial spirit in incubating, delivering and leading digital disruption efforts . With 15+ years of proven expertise in driving and delivering complex digital transformation programs and digital adoptions from inception to large programs, across Omni channel experiences. Additionally driving excellence in Business Development, Pre-sales, Product Innovation, Digital Marketing, User Experience and Talent management for varied digital enablement's

20 years of solid and progressive experience in Service Delivery, Project/Program Management (Application Development), IT Operations with global customers across the World & experience in handling multimillion $$ business Proficient in liaising with key stakeholders to analyze the complex Business requirement and leading complex programs and projects that drive Organization Transformation and growth in the era of digital disruption. Energetic, trusted, and detail-oriented Solution driver bridging GAP between business and Technology MBA, PMP, Professional Scrum Master (PSM), ITIL v3 Certified with expertise in leading delivery frameworks and new technology implementation for streamlining quality standards. Core Competencies: • Service Delivery /Program Management for large account • Reengineering IT Processes Budgeting/ Forecasting/ P&L • Strategic planning and peak forecasting • Leading process improvements with a high focus on defining Service Level Agreements (SLAs), Standard Operating Procedures (SOPs), and interacting with prestigious clients, business partners, vendors, & other key stakeholders. • Established Operations Framework, Systems, and Processes in the Implementation and Project Management Office (PMO) for project life cycle management, Program, and portfolio management. • Recruited, Built, and Mentored high-performing global teams, enhanced morale, cross-group collaboration, staff development, and talent management • Vendor Management, Project Sizing, Requirement analysis, RFP preparation. • Transition Management and Transformation Management • Handling multi-regions resources under the onsite-offshore model • Manage/Track multiple complex processes and projects with effective delegation and ensure adherence to budget, schedule, and scope. • Managing very high scale infrastructure with thousands of servers under multiple data centers & multiple LOB applications • Experience with Cloud Computing, Cloud Assessment, Cloud Transformation,

Navita is a Cybersecurity professional with experience in leading Third Party Risk Management (TPRM) projects for clients globally. She has spearheaded technology implementations to support design and execution of vendor security programs and has also led teams to streamline and deliver on managed service operations. She has also significantly contributed to operational excellence by standardizing and streamlining managed services operations across the cyber risk portfolio. She is a key member of solution sales and pursuits and helps articulate and drive sales conversations. She holds a CTPRP certification, is trained on ISO27001/2 and is adept with NIST & Deloitte CSF (Cyber Security framework). She has extensive experience working with culturally and regionally diverse teams across US, Eastern Europe and Australia. Navita has previously been part of Talent organization and has performed diverse roles in the areas of organization design, talent acquisition and competitor landscaping. She was a key member of Inclusion council in Deloitte and has been instrumental in setting up a process for hiring Inclusive groups.

A highly motivated, enthusiastic and adaptable individual who possesses a strong focus on leadership and services delivery management to provide a higher quality of IT support. An excellent problem solver with a commitment to customer satisfaction and a passion for delivering a high quality service on time. Highly motivated and very enthusiastic when working individually or as part of a team. Good communicator able to work well under pressure and remain calm even in the most difficult of situations. Experienced in Microsoft products, Service Delivery and Unix operating systems in both batch and real time environments, along with experience in HP and Netapp storage technologies

Astute and analytical MBA professional, enthusiastic in working in a dynamic work sphere, extract my inherent skills as a Professional,develop my aptitude to further the organization’s objectives and also attain my career targets in the progress.