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Qureos

The Store Manager will be responsible for the overall operations, profitability, and customer experience of our yarn and craft store, which specializes in high-quality yarns, knitting, crochet, and other craft supplies. A key aspect of this role involves overseeing and facilitating our in-store learning sessions, including knitting and crochet classes for all skill levels. The ideal candidate will be a passionate crafter with strong retail management experience, excellent interpersonal skills, and a genuine desire to foster a vibrant and inspiring creative community. Key Responsibilities: • Retail Operations &amp; Sales: o Oversee daily store operations, ensuring a clean, organized, and visually appealing environment. o Achieve sales targets by effectively managing inventory, merchandising, and promotional activities. o Develop and implement strategies to increase foot traffic and customer loyalty. o Process sales transactions accurately using the POS system and handle cash, credit, and gift card payments. o Manage opening and closing procedures, including cash reconciliation and security protocols. o Monitor and manage store expenses within budget. • Inventory Management: o Conduct regular inventory counts and manage stock levels to prevent overstocking or stockouts. o Place orders with suppliers, negotiate favorable terms, and build strong vendor relationships. o Receive, unpack, and organize incoming merchandise efficiently. • Customer Service Excellence: o Provide exceptional customer service, offering expert advice on yarn types, patterns, tools, and craft techniques. o Handle customer inquiries, complaints, and returns professionally and efficiently, aiming for satisfactory resolutions. o Build strong relationships with customers, fostering a sense of community and belonging. • Learning Sessions &amp; Community Engagement: o Develop, schedule, and promote a diverse range of knitting, crochet, and workshops. o Oversee the registration process for classes and manage class sizes. o Ensure class materials and equipment are readily available and in good condition. o Organize and host crafting events, "knit nights," and community gatherings to engage customers. o Utilize social media and local marketing to promote classes and store events. • Marketing &amp; Merchandising: o Collaborate with the owner to develop marketing strategies and promotional campaigns. o Manage the store's social media presence (e.g., Instagram, Facebook) with engaging content. o Stay updated on industry trends, new products, and popular craft techniques. • Administrative Duties: o Maintain accurate sales records, customer data, and employee files. o Generate regular reports on sales performance, inventory, and class registrations. o Ensure compliance with all health, safety, and retail regulations. Education &amp; Experience: • Bachelor's degree in Business Administration, Retail Management, or a related field preferred. • Minimum of 3-5 years of proven retail management experience, with a strong preference for experience in specialty retail (e.g., craft stores, hobby shops, boutiques). • Demonstrable experience in managing a team. • Experience with POS systems, inventory management software, and basic accounting principles. Skills &amp; Knowledge: •&nbsp;Knowledge in Knitting and Crochet: basic or beginner knowledge in both knitting and crochet. • Business Acumen: Strong understanding of retail metrics, sales forecasting, inventory control, and profit margins. • Leadership &amp; Team Building: Proven ability to lead, motivate, and develop a high-performing team. • Exceptional Customer Service: A genuine passion for helping customers, with a friendly, patient, and approachable demeanor. • Communication Skills: Excellent verbal and written communication skills for interacting with customers, staff, suppliers, and for marketing purposes. • Organizational Skills: Highly organized with strong attention to detail, capable of managing multiple tasks and priorities effectively. • Problem-Solving: Ability to identify issues, analyze problems, and implement effective solutions. • Marketing &amp; Social Media Savvy: Experience in utilizing social media for business promotion and engaging with online communities. • Adaptability: Ability to thrive in a dynamic retail environment and adapt to changing trends and customer demands. • Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and Google Workspace. &nbsp;

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