NOTE: Please ONLY apply if you have sufficient experience and skills required as per job description below.

Summary:

As a member of the HR Technology team, the role provides customer-focused HR systems support and development to serve the needs of all end users and operational stakeholders across the Middle East & Africa (EMEA) and Asia Pacific (APAC)

Acting as a technical specialist for our Oracle HCM Cloud solution for HR and Recruiting, as well as other functional systems such as Kronos (Timekeeping and Activities) and ADP Payroll (SAP or Celergo).

You will deliver end user and change requests support as well as configuration and testing for the applications, specifically, alongside the rest of the wider HR Tech Team supporting the whole range of HR systems deployed.

Duties & Responsibilities:

• Responsible for service delivery across all HR and Time systems and functional areas being used by the business.
• First-line support and resolution for all HR systems as well as Kronos-related queries, such as setup & process questions, systems questions, and technical/user issues-related queries
• Investigating/troubleshooting systems errors, working with the appropriate internal and external support teams in resolution.
• Provide ongoing support to your key stakeholders of Regional Payroll Teams and in-country Time Keeping Power Users groups in the appropriate systems input/usage to support downstream payroll processes relating to Kronos or Celergo (ADP Payroll)
• Small works development and configuration across the HR and Time systems as well as ongoing system maintenance such as interfaces, tables, and field updates.
• Delivery of regularly scheduled tasks such as monthly audits, data cleansing, and report running table updates.
• User access management (UAM) with security and role profiles being correctly used, monitored, and assigned.
• Support ad-hoc requests such as mass data loads, data interrogation, and reorganizations.
• Assist with annual activities such as salary reviews, benefit enrolments, talent, and performance cycles.
• Undertake best practice testing methodology as appropriate.
• Support the HR Services team in the delivery of systems related projects as necessary.
• Keep working documentation up to date, such as technical specification documents, local work instructions and user guides.
• Working daily with the HRIT and technical team based in the US.

Experience & Qualifications:

Essential:

• Higher education within the relevant subject
• 3+ years of experience
• Excellent command of English – both written and spoken.
• Good underlying experience of HR Applications and their structures.
• Advanced MS Excel and general data manipulation skills.
• General interest and experience in working with computer systems.
• Experience working in the corporate environment.

Desirable:

• IT Degree or Equivalent
• Knowledge and understanding of Kronos Timekeeping and Activities
• Knowledge and understanding of SAP/Celergo System
• Advanced Microsoft Office suite, PowerPoint, Access, Outlook, etc.
• SharePoint Developer Experience.
• Other Languages
• Project Management Experience