Purpose of the job:

• The Sales Executive is directly responsible for selling new & used vehicles at dealership gross profit, volume and customer satisfaction standards.
• Ensure that an acceptable standard of Quality Management System is maintained in accordance with recognized working practice and company’s Quality Manual and Policy.

Duties and Responsibilities:

• Realize that business is built on customer satisfaction and devote him/her to guaranteeing satisfaction to customers.
• Determine each customer's vehicle needs by asking questions and listening.
• Demonstrate new (includes test drives).
• Deliver new vehicles to customers. This process ensures that the customer understands the vehicle's operating features, warranty and paperwork, and it lays the foundation for customer loyalty.
• Attend sales meetings.
• Maintain an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction.
• Maintain a prospect development system.
• Keep abreast of new products, features, accessories, etc., and their benefits to customers.
• Establish personal income goals that are consistent with dealership standards of productivity, and devise a strategy to meet those goals.
• Report to the Passenger Vehicle Sales Manager regarding objectives, planned activities, and reviews ad analyses.
• Review and analyze actions at the end of each day week, month and year to determine how to better utilize time and plans more effectively.
• Understand the terminology of the automobile business and keep abreast of technological changes in the product. ~ Know and understand the local laws, which govern retail auto sales.
• Know and understand equity and values, and be able to explain depreciation to the customer.
• Ensure achievement of Sales Target.
• Maintain cordial relationship with colleagues thereby ensuring healthy work environment.