Responsibilities:

• Lead the reception team to provide exceptional service to guests and members, ensuring they receive a friendly and efficient welcome.
• Manage, train, and schedule the reception staff. Support them to achieve high standards of performance and professionalism.
• Handle check-ins, check-outs, and reservations. Manage communications through phone, email, and other channels. Keep the reception area organized and welcoming.
• Resolve any issues or complaints from guests or members quickly and effectively. Implement improvements to enhance overall satisfaction.
• Maintain accurate records of guest interactions and feedback. Prepare reports on reception activities and performance.
• Work with other departments to ensure smooth operations and a cohesive experience for guests. Assist with coordinating events and special requests.
• Ensure compliance with company policies and health and safety regulations. Implement security measures as needed.

Qualifications:

• Bachelor’s degree in hospitality management, Business Administration, or a related field.
• At least 3 years of experience in a managerial role in a reception or front desk environment, preferably in hospitality or sports.

Skills and Competencies

• Strong leadership and communication skills. Excellent problem-solving abilities. Proficient in office software and reservation systems.
• Professional appearance and demeanor. Ability to manage stress effectively and maintain organization and attention to detail.