The Payroll Coordinator supports the payroll department in processing payroll and maintaining payroll records. This role involves assisting with data entry, verifying payroll information, and providing support to employees regarding payroll-related inquiries. The Payroll Coordinator is responsible for processing the company’s payroll accurately and on time. This role involves ensuring compliance with all applicable laws and regulations, maintaining payroll records, and providing exceptional service to employees regarding payroll inquiries. The coordinator is responsible to assist and administer employee-related benefits (eg Payroll, Insurance, GOSI, etc.) so that they are in line with DHL policy, procedures and processes. Further the role holder is responsible in providing accurate and on-time compensation and benefits data to assist in the management of annual salary reviews and other salary adjustments, eg promotion, transfer and ensure Base Salary and Total Compensation for individual employees are in line with policy.

Your Tasks:

Onboarding:

• Initial processing and supporting recruitment team with the offer preparation.
• Preparation of contracts.
• DHL ID Creation and New Joiner announcements to arrange the logistics (IT email….).
• Onboard new joiners into various HR Systems.

Systems & Projects:

• Managing the projects and systems as a part of HR Digitalization agenda (RAMCO –HCM and e-HR integration).
• Onboard the new joiners / status changes and leavers in HR Central Data base (e-HR).
• Regular updates of MENA HCM-Payroll- e-HR and staff list (GHO Employees).
• Regular trainings on HR systems and supporting regional office on system enhancements.

Contract Management:

• Preparation of Contracts and Status change letters as and when necessary.

Off boarding:

• Managing the end to end off boarding process for leavers as per Separation Policy.
• Preparation of Final Settlement as per statutory and arrange necessary Payments liaising with finance.
• Manage the repatriation process (tickets/shipment/RP Cancellation etc.).

Payroll:

• Make various monthly payroll entries and accurately carry out the payroll processing.
• Provide Payroll cut off to departments and make sure that all entries are properly entered and approved before the cut off.
• Coordinate/guide departments and cross checks who are on shifts to maintain monthly bulk Schedules in MENA HCM proactively.
• Constant monitoring and sanity check on Time in and out data entered by departments and captured by bio metrics to make sure that accuracy is done on monthly Payroll processing.
• Administering the global investment and Pay-out schemes such as ESP/ PSP/SMS.

Reporting and Analysis:

• Use various methods and techniques and make data-based decisions on direct financial, indirect financial and nonfinancial compensations.
• Liaising with the finance department for several Global / Local reporting.
• Monitoring the leaves- sick leave utilization of employees and prepare the necessary reports as and when required like leave balance, accruals etc
• Providing reports to union on a monthly and on adhoc basis. Manage their monthly union loan deductions via Payroll.
• Accurate production of Management Report and Salary Registers for the Payroll purpose.

Merit Review Process and Salary Administration

• Assist in the Annual Merit Review Process and distribution of Various Merit and Bonus Letters and updating the HCM and Payroll systems with updated salaries and bonus Payouts.
• Participate in salary and labor market surveys to determine prevailing pay rates and benefits (Mercer and Towers Watson).

Insurance Management:

• Point of Contact for Various Insurance Policies and Administer the policy in Bahrain relation to Medical and Life ( Cigna and MetLife) and Loss of License (for Crews) as and when employees join/leave and if there is a change in family/grade status.
• Supporting employees with the medical claims and insurance system usage towards digitalization agenda.
• Liaising with Insurance providers for the Yearly Renewals, Enhancements of the policy and the payments of premiums.

Records:

• Custodian of employees personal files and contractual records.

CRISP and Compliance:

• Manage the Conflict of Interest process and updating it digitally in e-HR in consultation with business partners.
• Managing the CRISP on HR- Payroll ( twice a Year) and submitting evidences and Managing CREST Icon

Audit:

• Assist the Payroll Analyst in Conduct periodic audits, prepare and present audit reports and as and when requested by Senior HR Manager and other colleagues.
• Providing the auditors with the audit requirements.

Government Bodies:

• Yearly update of GOSI files.
• Reconciliation with GOSI Monthly invoices also GCC GOSI reconciliations.

Payroll Processing:

• Collect and verify timesheets and attendance records.
• Process payroll for all employees, ensuring timely and accurate payments.

Compliance and Record-Keeping:

• Ensure compliance with local payroll regulations.
• Maintain accurate payroll records and employee files.
• Stay updated on changes in payroll laws and regulations.

Employee Support:

• Address employee questions and concerns regarding payroll.
• Provide information on payroll policies and procedures.
• Assist with the resolution of payroll discrepancies.

Reporting and Analysis:

• Generate payroll reports for management and finance departments.
• Conduct payroll audits and reconciliations.

System Management:

• Maintain and update payroll systems and software.
• Collaborate with IT and HR departments to implement system upgrades and improvements.

Other Administrative Support:

• Issuing Various letters to employees – Salary Certificate, Bank letters, Embassy letters and Various insurance letters
• Point of contact for any employee related salary and benefits
• Point of contact for administering various employee related benefits (school fees processing/HR related expense claims)
• Additional duties as and when required by management.

Your Profile:

• Bachelor's degree in Human Resources / Finance and or Management.
• Minimum of 5 Years’ experience in payroll function.
• Excellent analytical skills.
• Excellent MS Office Skills – Excel, Word and PowerPoint.
• Attention to detail.
• Team player.
• Customer focused.
• Well organised and methodical.
• Self-motivated and uses own initiative.
• Able to manage several tasks/issues under pressure.
• Excellent Arabic and English – written and spoken.
• High energy, drive and commitment.
• Good at planning and prioritising.
• Ability to maintain confidentiality
• Strong understanding of payroll practices and procedures.
• Proficiency in payroll software (e.g., ADP, Paychex) and Microsoft Office Suite.
• Excellent attention to detail and organizational skills.
• Strong analytical and problem-solving abilities.
• Effective communication and interpersonal skills.
• Ability to handle confidential information with discretion.

Our Offer:

• Strong career support in an international environment.
• Great culture and colleagues.
• Multifarious benefit programm.