Urwah Admin

DHL Express

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 Role Purpose:
 
 
 
 Serve as DHL&rsquo;s on-site representative within a key customer&rsquo;s premises, ensuring smooth day-to-day operational support, strong customer experience, and effective coordination between the customer and DHL teams.
 
 
 
 Key Responsibilities
 
 
 
 
 Customer Support &amp; Service Excellence
 
 
 
 
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 Act as a DHL ambassador at all times, providing professional, friendly, and solution-oriented support.
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 Handle customer requests promptly and ensure a high level of service satisfaction.
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 Maintain strong communication with the customer, addressing inquiries related to both import and export shipments.
 
 
 
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 Operational Coordination
 
 
 
 
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 Prepare and issue AWBs directly from the customer site.
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 Track shipments proactively and provide the customer with accurate updates throughout the process.
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 Coordinate closely with DHL Sales to protect, grow, and retain the business allocated to this key account.
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 Support invoice follow-up by liaising between DHL Finance and the customer&rsquo;s finance team to ensure timely resolution.
 
 
 
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 Cross-Functional Collaboration
 
 
 
 
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 Work as part of the wider DHL team, contributing to tasks and initiatives such as mailshots and customer communication activities.
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 Share customer insights and concerns with relevant internal departments to support continuous improvement.
 
 
 
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 Skills &amp; Competencies
 
 
 
 
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 Proficient in English, Excel, Word, and email communication.
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 Strong communication skills with a customer-oriented mindset.
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 Organized, reliable, and able to manage multiple tasks efficiently.
 
 
 
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 Education &amp; Experience
 
 
 
 
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 University degree required.
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 Logistics experience in a plus.
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In-House Logistics Coordinator

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 Location:
 
 
 
 West Cairo (Mohandessin, Dokki, Zamalek, Haram, Shiekh Zayed, 6th of October city, Downtown and others)
 
 
 
 Role Purpose:
 
 
 
 Achieve revenue targets through effectively promoting and selling DHL&rsquo;s products and value-added services.
 
 
 Ensure that collection and deliveries of shipments are processed as per network standards and provide a competent, courteous, efficient and proactive point of contact for customers.
 
 
 
 Key Activities:
 
 
 
 
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 Represent DHL professionally and respond to customer needs in a courteous manner.
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 Build and maintain strong relationships with customers.
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 Work proactively to support teamwork, shuttle operations, and overall performance.
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 Deliver fast and professional service, recognizing the urgent nature of express shipments.
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 Follow DHL procedures, ISO standards, and safe working practices.
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 Maintain solid knowledge of DHL network, products, and services to provide accurate information.
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 Report recurring issues promptly for corrective action.
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 Accurately process shipments and ensure correct data entry for flawless airwaybills.
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 Promote and sell DHL&rsquo;s value-added services and contribute to the Sales Lead program.
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 Suggest improvements to processes, systems, and services to enhance customer experience.
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 Work both independently and with the team to achieve goals and foster team spirit.
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 Ensure shipments, documents, and invoices are completed and recorded by end of shift.
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 Manage supplies, track cash sales, and submit daily cash summaries to Accounts.
 
 
 
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 Qualifications - External
 
 
 
 
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 Bachelor&rsquo;s degree from a recognized university.
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 Ability to achieve sales targets and overcome challenges.
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 Previous experience in retail sales preferred.
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 Fluent in English and Arabic, with excellent verbal and written communication skills.
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 Proficient in Microsoft Office (Word, Excel, PowerPoint).
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 Skilled in building and sustaining strong customer relationships.
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Retail Sales Representative

Join DHL Express and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

DHL Express

About Company

In-House Logistics Coordinator

Retail Sales Representative