Urwah Admin

DHL Express

<div>
 
 YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.
 
 
 
 Would you like to become part of the world's most international company in the world?
 
 
 A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.
 
 
 Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visitwww.dpdhl.jobs/express
 
 
 Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!
 
 
 
 ROLE PURPOSE:
 
 
 
 
 <ul>
 <li>
 Telesales promotes and sells DHL services by phone to meet sales targets and generate revenue. Responds to customer needs and requirement with the appropriate DHL service. Develops and maintain relationships with new and existing clients by prospecting and responding to business development needs.
 
 
 
 </li>
 </ul>
 
 YOUR TASKS:
 
 
 
 
 <ul>
 <li>
 Manage a portfolio of customers via telephone, building strong relationships, and growing accounts to their full potential.
 </li>
 <li>
 Coordinate with different departments to ensure all customer queries, problems, or issues are dealt with appropriately.
 </li>
 <li>
 Generate revenue and/or profit through inbound or outbound calls to an established account base and prospective customers.
 </li>
 <li>
 Handle incoming customer calls with the intent of extending contact to sell new or additional products and/or services.
 </li>
 <li>
 Take orders, manage relationships, close sales by phone, and prepare appropriate documentation.
 </li>
 <li>
 Coordinate with sales management on the implementation of sales plans, including special promotional efforts.
 
 
 
 </li>
 </ul>
 
 YOUR PROFILE:
 
 
 
 
 <ul>
 <li>
 Educated to Degree Level.
 </li>
 <li>
 Telephone / Sales experience customer interface experience essential.
 </li>
 <li>
 BAH Driving license an advantage.
 </li>
 <li>
 Good command of English language; Arabic is critical.
 </li>
 <li>
 Excellent PC skills (MS Word &amp; Excel).
 </li>
 <li>
 Numerically literate.
 </li>
 <li>
 Well-developed communication &amp; selling skills.
 </li>
 <li>
 Professional Telephone Behavior.
 </li>
 <li>
 Customer Services attitude (controlled temperament).
 </li>
 <li>
 Dedicated, Hard-working and Enthusiastic.
 </li>
 <li>
 Flexible and prepared to work long hours.
 </li>
 <li>
 Reliable.
 </li>
 <li>
 Ability to work under pressure.
 
 
 
 </li>
 </ul>
 
 OUR OFFER:
 
 
 
 
 <ul>
 <li>
 Strong career support in an international environment.
 </li>
 <li>
 Great culture and colleagues.
 </li>
 <li>
 Multifarious benefit programm.
 
 
 
 </li>
 </ul>
 Do you see a personal challenge in these versatile and responsible tasks? Then apply now!
 
 
 
 We look forward to receiving your application!
 
</div>

Telesales Executive

<div>
 Connecting people, improving lives &mdash; it starts with you.
 
 
 Join a team where your passion for people shapes the way the world delivers.
 
 
 Role Summary:
 
 
 The job holder is responsible for supporting in end-to-end recruitment cycle, onboarding, employee engagement activities, HR Communication, and HR initiatives locally following regional agenda.
 
 
 Primary Responsibilities:
 
 
 
 <ul>
 <li>
 Supporting in end-to-end talent acquisition processes, including securing approvals, conduction intake meetings, posting jobs, sourcing, screening candidates, interviewing, selection, offering, and onboarding.
 </li>
 <li>
 Plan and coordinate external/internal advertisements and career fair participation as needed.
 </li>
 <li>
 Maintain accurate and up-to-date candidate records within the Applicant Tracking System (ATS).
 </li>
 <li>
 Handle internal HR communication effectively, ensuring alignment across departments.
 </li>
 <li>
 Coordinate onboarding activities and ensure timely delivery of orientation and welcome materials.
 </li>
 <li>
 Implement an annual employee engagement calendar aligned with HR and business objectives.
 </li>
 <li>
 Coordinate internship programs, sponsorships, and educational institution collaborations as needed.
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Human Resources, Business Administration, or a related field.
 </li>
 <li>
 Professional HR certification (e.g., HRMD, SHRM-CP, PHR, CIPD) is preferred.
 
 
 
 </li>
 </ul>
 Experience:
 
 
 
 <ul>
 <li>
 Minimum of 1&ndash;3 years of progressive experience in talent acquisition, recruitment operations, or employee engagement, preferably in a multinational environment.
 </li>
 <li>
 Experience in managing the full recruitment lifecycle and implementing engagement strategies.
 
 
 
 </li>
 </ul>
 Key Knowledge, Skills and Competencies:
 
 
 
 <ul>
 <li>
 Strong knowledge of sourcing techniques, recruitment tools, and Applicant Tracking Systems (ATS) platforms (e.g., Taleo, SuccessFactors).
 </li>
 <li>
 Excellent understanding of employee engagement best practices.
 </li>
 <li>
 High level of confidentiality, discretion, and professionalism.
 </li>
 <li>
 Excellent communication skills &ndash; both written and verbal.
 </li>
 <li>
 Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
 
 
 
 </li>
 </ul>
 Do you see a personal challenge in these versatile and responsible tasks? Then
 
 apply now!
 
</div>

Talent Acquisition and Engagement Specialist

<div>
 
 YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.
 
 
 
 Would you like to become part of the world's most international company in the world?
 
 
 A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.
 
 
 Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visitwww.dpdhl.jobs/express
 
 
 Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!
 
 
 
 Overall Role Purpose
 
 
 
 The MENA Customer Service Performance &amp; First Choice Tools Manager will report to the MENA CS Performance Senior Manager. This role focuses on executing customer service performance initiatives and enhancing the effectiveness of Voice Customer analysis across the MENA region. The position is vital in ensuring operational excellence and driving continuous improvement in customer service delivery as well as First Choice.
 
 
 
 Your Tasks:
 
 
 
 
 <ul>
 <li>
 Assist in the implementation and monitoring of key performance indicators (KPIs) for customer service across the MENA region.
 </li>
 <li>
 Analyze performance data and provide actionable insights to regional and country teams to enhance service quality and customer experience.
 </li>
 <li>
 Develop and maintain dashboards and reporting tools to provide real-time insights into customer service performance for stakeholders.
 </li>
 <li>
 Implement corrective actions and improvement plans based on performance analysis, ensuring that teams are equipped to meet and exceed customer expectations.
 </li>
 <li>
 Support the identification of best practices and areas for improvement within customer service operations.
 </li>
 <li>
 Coordinate the deployment and utilization of First Choice tools and system &ldquo;Voice&rdquo;, ensuring alignment with regional objectives and business needs.
 </li>
 <li>
 Monitor the effectiveness of tools and processes, gathering feedback to recommend enhancements.
 </li>
 <li>
 Analyze customer feedback through surveys, reviews, and other channels to identify trends and areas for improvement.
 </li>
 <li>
 Utilize data analysis to assess customer satisfaction levels and pinpoint specific pain points in the customer journey.
 </li>
 <li>
 Collaborate with customer service teams to develop and implement strategies that address customer feedback, enhancing overall customer experience.
 </li>
 <li>
 Present structured analysis of customer requirements and propose solution/ program which aims to meet the needs of the customer.
 </li>
 <li>
 Analyze business processes, identify alternative solutions, assess feasibility and recommends new/ alternate approaches.
 </li>
 <li>
 Support the planning and execution of customer service and first choice projects and initiatives, ensuring they are delivered on time and within budget.
 </li>
 <li>
 Collaborate with cross-functional teams to facilitate project implementation and ensure alignment with overall business goals.
 </li>
 <li>
 Identify project risks and assist in implementing mitigation strategies.
 </li>
 <li>
 Foster a culture of continuous improvement by encouraging teams to challenge the status quo and share innovative ideas.
 </li>
 <li>
 Conduct regular audits and reviews of customer service processes to identify improvement opportunities and share best practices.
 </li>
 <li>
 Act as a liaison between regional customer service teams and CS/ First Choice Teams in MENA Countries, ensuring effective communication and collaboration on performance initiatives.
 </li>
 <li>
 Engage with internal stakeholders to gather requirements and feedback for continuous improvement of tools and processes.
 
 
 
 </li>
 </ul>
 
 Your Profile:
 
 
 
 
 <ul>
 <li>
 +7 years of experience in customer service Management and continuous improvement fields, demonstrating a strong background in enhancing operational performance and customer satisfaction.
 </li>
 <li>
 Proficiency in data visualization tools (Power Automate, Power Apps, PowerBI..etc).
 </li>
 <li>
 Advanced data analysis skills.
 </li>
 <li>
 Ability to translate complex data sets into visually appealing and informative visualizations.
 </li>
 <li>
 Excellent communication skills to effectively present data visualizations and insights.
 </li>
 <li>
 English (Proficiency)
 </li>
 <li>
 Arabic (Proficiency is a plus)
 </li>
 <li>
 Results-Driven Relationship Building: Cultivates strong relationships with key stakeholders, influences conflict resolution, and maintains a focus on achieving outcomes.
 </li>
 <li>
 Effective Communication and Objective Setting: Delivers clear verbal and written communication, facilitates discussions, and establishes challenging yet achievable goals for the team.
 </li>
 <li>
 Resource Alignment and Progress Monitoring: Aligns resources and organizational efforts to meet objectives while regularly reviewing and adjusting progress as needed.
 </li>
 <li>
 Continuous Improvement and Innovation Advocacy: Champions a culture of continuous improvement and innovation, inspiring teams through empowerment, accountability, and recognition.
 </li>
 <li>
 Subject Matter Expertise and Best Practices Leadership: Acts as a thought leader in customer service processes, developing high-quality services and solutions while reinforcing best practices across the function.
 
 
 
 </li>
 </ul>
 
 Our Offer:
 
 
 
 
 <ul>
 <li>
 Strong career support in an international environment.
 </li>
 <li>
 Great culture and colleagues.
 </li>
 <li>
 Multifarious benefit programm.
 
 
 
 </li>
 </ul>
 Do you see a personal challenge in these versatile and responsible tasks? Then apply now!
 
 
 
 We look forward to receiving your application!
 
</div>

Performance & First Choice Tools Manager, CS MENA

<div>
 
 Job Purpose:
 
 Manage the operational resources and facilities of the Air Express Department and the Road Express Warehouse by planning, managing and controlling effective day-to-day pick-up, delivery and shipment processing. Ensure that local service and cost performance targets are achieved and, in partnership with Sales management, agree and meet customer performance expectations.
 
 
 
 <ul>
 <li>
 PRINCIPAL ACCOUNTABILITIES:
 </li>
 <li>
 Manage the day-to-day operation of the operations department to ensure that pick-up, delivery, front counter, service centers and shipment processing are carried out effectively and agreed service and cost performance targets are achieved.
 </li>
 <li>
 Pro-actively manage service and cost performance, initiating corrective actions where required in response to actual or anticipated under achievement of operational targets.
 </li>
 <li>
 In co-ordination with local Sales management, ensure that customer requirements and expectations are met, and issues resolved or escalated as appropriate.
 </li>
 <li>
 Plan and manage expenditure and resource utilization within the Ground Operations Department to approved levels e.g., overtime, sub-contractors &amp; third-party services providers.
 </li>
 <li>
 Ensure the provision and maintenance of the vehicles, equipment and facilities to maximize operational performance.
 </li>
 <li>
 Ensure implementation of, and compliance to, regional and country mandatory processes, policies and procedures and external regulatory requirements that relate to performance of the DHL operation.
 </li>
 <li>
 Contribute to the Operations budget &amp; AOP based on the country business plan and positively influence the achievement of cost and service targets.
 </li>
 <li>
 Ensure that ISO, THP are implemented and maintained to ensure compliance to DHL Country &amp; Regional guidelines.
 </li>
 <li>
 Ensure that the team is provided with clear direction and performance standards and is staffed, trained and motivated to meet set targets.
 </li>
 <li>
 Perform the PEAP process regularly for direct reports to manage individual performance and career aspirations.
 </li>
 <li>
 Assist direct reports in conducting the PEAP process for staff to ensure fairness and consistence of the appraisal process.
 </li>
 <li>
 NATURE AND SCOPE:
 </li>
 <li>
 The Ground Operations Manager is directly responsible for the day-to-day management of the Ground Operations Department, including operations personnel, equipment, supplies and facilities. He/she must ensure that all operational issues and problems are resolved so that customer expectations are met and maintained, and resources optimized in order that operational cost performance is within agreed limits.
 </li>
 <li>
 The Ground Operations Manager reports directly to the Country Operations Director. The position has several Team leaders and supervisors as direct reports
 </li>
 <li>
 Addressing day-to-day customer, service, cost and operational issues, driven by customer expectations, performance targets and the agreed business plan and budget.
 </li>
 <li>
 Improving operational performance for the Service Centre, including managing the staffing level, equipment and supplies availability to achieve agreed performance standards and targets.
 </li>
 <li>
 Managing and forecasting performance against budget for the Service Centre while achieving progressive service level improvement when compared to previous trends.
 </li>
 <li>
 Implementing key projects and programmed within the Service Centre, and ensuring appropriate local personnel and resources are available for timely completion
 </li>
 <li>
 Monitoring staffing levels and other resources, and ensure their availability to achieve service and cost performance standards and targets
 </li>
 <li>
 Input into Service Centre and Country business plan
 </li>
 <li>
 Must be able to manage, motivate and communicate effectively to all Operations staff within the Service Centre
 </li>
 <li>
 Ensuring performance to standard with staff / cost constraints
 
 
 
 </li>
 </ul>
 
 Knowledge, Skills And Experience
 
 
 
 
 <ul>
 <li>
 Minimum 5 years air/road express experience, preferable with DHL in a supervisory/management role
 </li>
 <li>
 Educated to BA degree
 </li>
 <li>
 Impact &amp; Influence
 </li>
 <li>
 Passion for customer service
 </li>
 <li>
 Planning &amp; Organizing
 </li>
 <li>
 Organizational Awareness
 </li>
 <li>
 Interpersonal understanding
 </li>
 <li>
 Communication Skills
 </li>
 <li>
 Teamwork
 </li>
 <li>
 Building &amp; Leading teams
 </li>
 <li>
 Developing People
 </li>
 <li>
 Holding People Accountable
 </li>
 <li>
 Achievement drive
 </li>
 <li>
 Attention to detail
 </li>
 <li>
 Initiative
 </li>
 <li>
 Tolerance for stress
 </li>
 <li>
 Decision Making/Judgement
 </li>
 <li>
 Job knowledge
 </li>
 <li>
 GSOP wide range knowledge
 </li>
 </ul>
</div>

Ground Operations Manager

<div>
 
 YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.
 
 
 
 Would you like to become part of the world's most international company in the world?
 
 
 A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.
 
 
 Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visitwww.dpdhl.jobs/express
 
 
 Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!
 
 
 
 ROLE PURPOSE:
 
 
 
 
 <ul>
 <li>
 The Flight Dispatcher is responsible for preparing Flight Packages which includes Flight Plan, Weather, Notams, Crew Briefing and Flight Permissions for aircraft as required by DHL Aviation doing so in compliance with all Civil Aviation and Airline rules and regulations, as well as for the pre-flight to post-flight activities. To undertake flight operations monitoring &amp; tracking of all conditions affecting flight performance (weather, airport and ATC restrictions etc.) Provide all necessary operations support to Flight crews and timely flight operations information to Management.
 </li>
 <li>
 Flight Dispatchers provide operational support and information necessary for Fight Crews to safely and legally operate their flights. The Flight Control Centre ensures that the aviation division executes operations in accordance with the regional air transport needs of the company on a day to day basis. This is done through interface with the Network Operations Control Group, the Crew Scheduler, the Aviation Maintenance Department, and various airport organizations. Flight Dispatchers provide vital reports and real time information concerning air operations to management.
 </li>
 <li>
 To successfully support, track, and accurately report on the operations of a complex airline network; optimize flight routes by achieving the best possible combination between flight cost, payload carried, ground and air restrictions and on-time arrival &amp; departure.
 
 
 
 </li>
 </ul>
 
 YOUR TASKS:
 
 
 
 
 <ul>
 <li>
 Ensures that all flight operations are conducted in accordance with relevant aviation regulations. Report any deviation from regulations or SOPs to the DFO and the Flight Operations Manager.
 </li>
 <li>
 Flight Monitoring &amp; Tracking all DHL call sign flights in accordance with aviation regulation
 </li>
 <li>
 Provide 24/7 flight tracking, weather watch, monitoring airspace restrictions, NOTAM Checks for all DHL approved destinations and alternate airports.
 </li>
 <li>
 Ensures that a comprehensive flight brief is available for all flights which include flight release, weather briefing, and relevant Notams.
 </li>
 <li>
 Adheres to all procedures issued by the Flight Operations Manager
 </li>
 <li>
 Ensures that the Flight Control Center is adequately stocked with the necessary office supplies at all times.
 </li>
 <li>
 Informs Emergency Response Director immediately of all notifiable incidents.
 </li>
 <li>
 Communicates any deviations from normal operations to the Flight Operations Manager immediately.
 </li>
 <li>
 Maintains familiarity with the Emergency Procedures Manual and Emergency SOP. Initiates Emergency Procedure in accordance with the Emergency Procedures Manual.
 </li>
 <li>
 Calculate Fuel requirement for all DHL Aircrafts using Computerised Flight Planning System (Lido) and OPT
 </li>
 <li>
 Communicating Fuel figures, crew names, jump seat passenger names through DHL Systems (NMIV)
 </li>
 <li>
 Crew Tracking using Crew Scheduling System (AIMS)
 </li>
 <li>
 Processing Jump Seat requests from Bahrain using DHL Jump Seat Tool
 </li>
 <li>
 Monitoring Electronic Flight Packages transmission through EFB Application (Aviobase) for DHL Aircraft
 </li>
 <li>
 Check MEL Status of DHL Aircraft prior to Dispatch
 </li>
 <li>
 Ensures all ground handling functions in Bahrain &amp; Outstations are provided for all ES flights to include GPU, pushback, crew transport, fuel, catering.
 </li>
 <li>
 Communicates with DHL Network Operation Control, Aviation Maintenance &amp; Airside concerning all ES flight movements in and out of Bahrain.
 </li>
 <li>
 Ensures all operations planning checklist items are completed for charter and ad hoc flights.
 </li>
 <li>
 Coordinates with Coalition Military Authorities for flights permits (PPRs) into Afghanistan.
 </li>
 <li>
 Obtaining Landing, Over flight Clearances for all ES flights
 </li>
 <li>
 Obtain Adhoc Airport Slots for ES flights
 </li>
 <li>
 Perform Airfield Analysis for potential air routes.
 </li>
 <li>
 Responsible for assigning EFB Spare iPads &amp; Company Aircraft Mobiles through in/out register
 </li>
 <li>
 Report Flight Control Centre IT issues to DHL IT department through established procedures.
 </li>
 <li>
 Maintains all necessary flight operations documents in Flight Control Center.
 </li>
 <li>
 Familiarity on all the company manuals and BCAA regulation for the legal and safe operation of all flights.
 </li>
 <li>
 DHL MEA Flight Operations are fast paced. Flight Dispatchers are often called upon to make fast decisions concerning significant air operations under extreme time pressure. Examples include decisions concerning deviation to alternate airports due to weather.
 
 
 
 </li>
 </ul>
 
 YOUR PROFILE:
 
 
 
 
 <ul>
 <li>
 Must have a minimum of 5 years of experience within Aviation, with at least 5 years of experience Flight Dispatch or Crewing Experience.
 </li>
 <li>
 Must have at least 5 years within Airline AOC operations handling Flight Dispatch.
 </li>
 <li>
 Must be a licensed Aircraft Dispatcher with a Flight Dispatch License such as BCAA, UAE or FAA Aircraft Dispatcher License.
 </li>
 <li>
 Knowledge of BCAA regulations e.g. FTL / Dispatch
 </li>
 <li>
 Previous experience handling LIDO Flight Planning system.
 </li>
 <li>
 In depth knowledge of AIMS Crew Scheduling System (Training will be provided).
 </li>
 <li>
 Good communication and negotiation skills.
 </li>
 <li>
 Ability to communicate and coordinate with people from various cultures.
 </li>
 <li>
 Competency in Aviation Meteorology and Reporting Systems.
 </li>
 <li>
 Time management in a high pressure environment and ability to make sound decisions under time pressure.
 </li>
 <li>
 Attention to Detail.
 
 
 
 </li>
 </ul>
 
 OUR OFFER:
 
 
 
 
 <ul>
 <li>
 Strong career support in an international environment.
 </li>
 <li>
 Great culture and colleagues.
 </li>
 <li>
 Multifarious benefit programm.
 
 
 
 </li>
 </ul>
 Do you see a personal challenge in these versatile and responsible tasks? Then apply now!
 
 
 
 We look forward to receiving your application!
 
</div>

Flight Dispatcher

<div>
 
 YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.
 
 
 
 Would you like to become part of the world's most international company in the world?
 
 
 A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide.
 
 
 Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visitwww.dpdhl.jobs/express.
 
 
 
 Location:
 
 
 
 West Cairo (Mohandessin, Dokki, Zamalek, Haram, Shiekh Zayed, 6th of October city, Downtown and others)
 
 
 
 Role Purpose:
 
 
 
 Achieve revenue targets through effectively promoting and selling DHL&rsquo;s products and value-added services.
 
 
 Ensure that collection and deliveries of shipments are processed as per network standards and provide a competent, courteous, efficient and proactive point of contact for customers.
 
 
 
 Key Activities:
 
 
 
 
 <ul>
 <li>
 Represent DHL professionally and respond to customer needs in a courteous manner.
 </li>
 <li>
 Build and maintain strong relationships with customers.
 </li>
 <li>
 Work proactively to support teamwork, shuttle operations, and overall performance.
 </li>
 <li>
 Deliver fast and professional service, recognizing the urgent nature of express shipments.
 </li>
 <li>
 Follow DHL procedures, ISO standards, and safe working practices.
 </li>
 <li>
 Maintain solid knowledge of DHL network, products, and services to provide accurate information.
 </li>
 <li>
 Report recurring issues promptly for corrective action.
 </li>
 <li>
 Accurately process shipments and ensure correct data entry for flawless airwaybills.
 </li>
 <li>
 Promote and sell DHL&rsquo;s value-added services and contribute to the Sales Lead program.
 </li>
 <li>
 Suggest improvements to processes, systems, and services to enhance customer experience.
 </li>
 <li>
 Work both independently and with the team to achieve goals and foster team spirit.
 </li>
 <li>
 Ensure shipments, documents, and invoices are completed and recorded by end of shift.
 </li>
 <li>
 Manage supplies, track cash sales, and submit daily cash summaries to Accounts.
 </li>
 <li>
 Bachelor&rsquo;s degree from a recognized university.
 </li>
 <li>
 Ability to achieve sales targets and overcome challenges.
 </li>
 <li>
 Previous experience in retail sales preferred.
 </li>
 <li>
 Fluent in English and Arabic, with excellent verbal and written communication skills.
 </li>
 <li>
 Proficient in Microsoft Office (Word, Excel, PowerPoint).
 </li>
 <li>
 Skilled in building and sustaining strong customer relationships.
 
 
 
 </li>
 </ul>
 
 OUR OFFER:
 
 
 
 
 <ul>
 <li>
 Strong career support in an international environment.
 </li>
 <li>
 Great culture and colleagues.
 </li>
 <li>
 Multifarious benefit programm.
 
 
 
 </li>
 </ul>
 Do you see a personal challenge in these versatile and responsible tasks? Then apply now!
 
 
 We look forward to receiving your application!
</div>

Retail Representative

<div>
 
 Job Purpose
 
 
 
 The Customs Entry Agent ensures 100% compliance with all regulatory requirements related to customs clearance. He / She should have clear understanding of department KPI&rsquo;s and Network Operations and ensure timely customs clearance of shipments taking into consideration that all DHL customers have an express requirement and are looking for instant and immediate action. Accuracy and Speed are key characteristics with organising and prioritising the job within the stipulated timeframe. The incumbent should be a self learner, detail oriented and an excellent team player.
 
 
 
 Main Responsibilities
 
 
 
 
 <ul>
 <li>
 Declare all custom pre-alerts on time.
 </li>
 <li>
 Ensure accuracy of HSCODE, Goods country of origin, no of pieces, weight value, and currency while lodging an entry to customs.
 </li>
 <li>
 All clearance through Mirsal 2 / B2G has to be submitted at line items.
 </li>
 <li>
 Shipments which require special handling needs to be updated with appropriate preset ACA statuses / Bond Reasons.
 </li>
 <li>
 Shipments cleared which requires regulatory approvals should be handed over to the respective supervisors for getting it endorsed by the inspection.
 </li>
 <li>
 Follow Gateway clearance procedures as outlined in the GSOP manual and ensure strict compliance with all regulatory requirements.
 </li>
 <li>
 Ensure proper record keeping is done and reports &amp; files are updated timely and appropriately.
 </li>
 <li>
 Should be a Self learner and should keep himself updated with the current changes in the customs rules and regulations and with the current trends of shipping and logistics industry.
 </li>
 <li>
 DUBAITRADE, DCE, DCC, ACA, CIA, GIA, GDI and other Gateway Applications.
 </li>
 <li>
 The department operates 24 x 7 - 365 days. The incumbent is required to work in day / night shifts. Public holidays in the country are usually a normal working day for our department, and the staff will get compensated with a day off on another day or will be compensated by paying OT.
 </li>
 <li>
 Gateway department operates in different locations (JAFZ / DAFZ / SFZ / HFZ etc.) The staffs are required to work in any of these locations as and when it is required. The staffs need to find their own means of transport for these locations.
 
 
 
 </li>
 </ul>
 
 Education / Experience / Qualification Requirements
 
 
 
 
 <ul>
 <li>
 At least 1 year of administration experience.
 </li>
 <li>
 Sound knowledge of the UAE Customs code and practices
 </li>
 <li>
 Sound working knowledge of Microsoft Office Tools
 </li>
 <li>
 Preferably Graduate or equivalent
 </li>
 <li>
 Accuracy and speed are some of the key characteristics
 </li>
 <li>
 You must have excellent communication skills
 </li>
 <li>
 You must have sound knowledge of the UAE customs code and practices
 </li>
 <li>
 You should have working knowledge of Microsoft Excel and Word
 </li>
 <li>
 University degree or equivalent is preferred
 </li>
 </ul>
</div>

Customs Data Entry

Join DHL Express and explore 7   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.