Urwah Admin

DHL Express

<div>
 
 Location:
 
 
 
 West Cairo (Mohandessin, Dokki, Zamalek, Haram, Shiekh Zayed, 6th of October city, Downtown and others)
 
 
 
 Role Purpose:
 
 
 
 Achieve revenue targets through effectively promoting and selling DHL&rsquo;s products and value-added services.
 
 
 Ensure that collection and deliveries of shipments are processed as per network standards and provide a competent, courteous, efficient and proactive point of contact for customers.
 
 
 
 Key Activities:
 
 
 
 
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 Represent DHL professionally and respond to customer needs in a courteous manner.
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 Build and maintain strong relationships with customers.
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 Work proactively to support teamwork, shuttle operations, and overall performance.
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 Deliver fast and professional service, recognizing the urgent nature of express shipments.
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 Follow DHL procedures, ISO standards, and safe working practices.
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 Maintain solid knowledge of DHL network, products, and services to provide accurate information.
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 Report recurring issues promptly for corrective action.
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 Accurately process shipments and ensure correct data entry for flawless airwaybills.
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 Promote and sell DHL&rsquo;s value-added services and contribute to the Sales Lead program.
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 Suggest improvements to processes, systems, and services to enhance customer experience.
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 Work both independently and with the team to achieve goals and foster team spirit.
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 Ensure shipments, documents, and invoices are completed and recorded by end of shift.
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 Manage supplies, track cash sales, and submit daily cash summaries to Accounts.
 
 
 
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 </ul>
 
 Qualifications - External
 
 
 
 
 <ul>
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 Bachelor&rsquo;s degree from a recognized university.
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 Ability to achieve sales targets and overcome challenges.
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 Previous experience in retail sales preferred.
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 Fluent in English and Arabic, with excellent verbal and written communication skills.
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 Proficient in Microsoft Office (Word, Excel, PowerPoint).
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 Skilled in building and sustaining strong customer relationships.
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 </ul>
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Retail Sales Representative

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 Role Purpose
 
 
 As a
 
 Customer Inquiry Advisor
 
 , you will be the face and voice of DHL Express, confidently providing a comprehensive suite of customer service solutions. Your primary goal is to manage shipment bookings, handle inquiries, and provide real-time tracking updates with professionalism and empathy, ensuring every interaction enhances the DHL service experience.
 
 
 Key Responsibilities
 
 
 
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 Customer Interaction: Serve as the primary point of contact for customers via the hotline and various communication modes, providing expert advice on DHL service offerings.
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 Booking Management: Efficiently accept and register shipment bookings, ensuring all data is accurate and up-to-date.
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 Information Expert: Provide precise information regarding customs requirements, transit times, and competitive pricing to facilitate seamless shipping.
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 Sales Lead Generation: Proactively identify opportunities to offer alternative services or value-added solutions, turning simple inquiries into potential sales leads.
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 Issue Resolution: Liaise with the Operations department and other internal functions to ensure quick and efficient resolution of customer queries.
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 Service Excellence: Exercise high levels of empathy and professionalism to meet the varying needs and demands of individual customers.
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 Process Improvement: Actively highlight areas for procedural or technological improvement and suggest solutions to enhance the overall customer journey.
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 Operational Support: Provide necessary assistance to the backline team and manage import requests as required to maintain service flow.
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 Policy Adherence: Strictly follow established Customer Service procedures while maintaining the discretion to offer flexibility within reasonable limits.
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 Professional Representation: Build trust and integrity through expert-level service, acting as a reliable representative of the DHL brand.
 
 
 
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 </ul>
 
 Qualifications, Experience, And Competencies
 
 
 
 
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 University Graduate: Must hold a bachelor&rsquo;s degree from a recognized institution.
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 Experience: Experience in a Customer Contact Center or Telesales environment within a service industry is highly preferred.
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 Language Proficiency: Excellent command of both spoken and written English is required.
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 Communication Skills: Exceptional verbal and written communication skills, with the ability to adjust style to meet the needs of diverse audiences.
 
 
 
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 </ul>
 We 𝗗𝗲𝗹𝗶𝘃𝗲𝗿 𝘁𝗵𝗲 𝗗𝗶𝗳𝗳𝗲𝗿𝗲𝗻𝗰𝗲
 
 
 We 𝗖𝗮𝗿𝗲
 
 
 We 𝗚𝗿𝗼𝘄 𝗧𝗼𝗴𝗲𝘁𝗵𝗲𝗿
 
 
 Do you see a personal challenge in these versatile and responsible tasks? Then
 
 Apply Now!
 
</div>

Customer Service Representative

<div>
 
 Role Purpose:
 
 
 
 Drive sales growth within an assigned territory by acquiring new customers, developing existing accounts, and supporting DHL&rsquo;s market leadership.
 
 
 
 Work Location:
 
 Al-'Ain al-Sokhna and the
 
 Suez Governorate.
 
 
 
 
 Key Responsibilities:
 
 
 
 
 Customer &amp; Territory Management
 
 
 
 
 <ul>
 <li>
 Represent DHL professionally and deliver a strong customer experience.
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 Develop and maintain relationships with customers across your territory.
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 Handle customer inquiries and coordinate with internal teams when support is needed.
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 Manage a customer portfolio and drive revenue growth across all DHL services.
 
 
 
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 </ul>
 
 Sales Development
 
 
 
 
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 Build and maintain a pipeline of prospects and secure new business opportunities.
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 Prepare customer agreements and ensure pricing and profitability guidelines are met.
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 Review customer performance regularly and take corrective actions when needed.
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 Execute a structured call cycle and territory plan to meet sales and productivity targets.
 
 
 
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 </ul>
 
 Performance &amp; Issue Resolution
 
 
 
 
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 Monitor customer satisfaction and address service concerns quickly.
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 Ensure accurate customer information is updated in sales systems.
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 Support retention by taking ownership of problems that may put business at risk.
 
 
 
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 </ul>
 
 Qualifications
 
 
 
 
 <ul>
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 Bachelor&rsquo;s degree.
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 3&ndash;5 years of field sales experience.
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 Strong selling, negotiation, and communication skills.
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 Ability to work under pressure and manage time effectively.
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 Customer-focused, target-driven, and commercially aware.
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 Experience in logistics/express industry is an advantage.
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 </ul>
</div>

Sales Territory Manager

<div>
 The job holder has to develop and achieve revenue and profit contribution objectives from an assigned list of Industry sectors based in the country. The National Customer Manager must ensure that the customers receive the highest levels of service from the Network, using a consultative selling approach, following DHL Global Sales process.
 
 
 
 Accountabilities:
 
 
 
 
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 Act as an ambassador for DHL at all times and attend to customer needs in a professional, friendly and courteous manner.
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 Ensure that a high level of professional rapport is developed and maintained with all customers.
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 Lead and direct country resources to identify and develop logistics and time and day definite service opportunities with designated industry customers.
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 Develop strategies, service initiatives and contingency plans for the effective denial of competitor initiatives with the nominated customers to prevent split business and customer defection. Manage the development and delivery of services and solutions that provide consistency and re-usability to enable customers to achieve corporate objectives and gain competitive advantage through the application of Supply Chain Solutions to their business.
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 Manage the effective segmentation of each customer to fully understand the customer&rsquo;s needs and to ensure DHL is targeting the right type of business to achieve long-term profitability objectives.
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 Build and understand market share in industry segment responsible for by product.
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 Follow DHL Global Sales Processes as well as call cycle and pipeline management.
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 Identify, establish and manage multi-tiered relationships across customer and DHL organizations to ensure a long-term business partnership and achievement of corporate goals.
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 Monitor customer performance, loyalty and satisfaction to measure success, business fluctuation and possible business at risk. Take appropriate corrective action internally and/or with the customer.
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 Works cooperatively with others to achieve target and objectives. Accomplishes own tasks in support of team goals and actively offers to help colleagues. Supports group decisions.
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 Develop and keep current an appropriate account strategy for each nominated customer. The strategy should include country level business plans that are aligned to global and regional strategies to achieve overall network objectives.
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 Lead and manage customer presentations and proposals, ensuring there is a common understanding of service expectations and solutions, both with the customer and DHL.
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 Manage all customer-related information by interacting with departments that contribute to effective customer service for the customer.
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 Promote DHL brand image and values through own appearance and behavior so that it reflects DHL high standards and develops customers&rsquo; relationship.
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 Lead and manage the development of business acquisition projects, customer supply chains and value added services with nominated accounts ensuring targeted revenue and profitability levels in line with plans.
 
 
 
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 </ul>
 
 Skills / Qualifications:
 
 
 
 
 <ul>
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 Problem Solving
 
 
 
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 </ul>
 This position will be the prime customer contact whenever DHL business is at risk due to issues such as competitive actions, dissatisfaction with DHL service etc. The job holder will have to resolve those problems in the most efficient way in order to retain the customers.
 
 
 
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 Planning and Organizing
 
 
 
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 </ul>
 The job holder has to establish actionable sales plans for managing prospects and existing customers. He/she will have to plan and organize himself in the most effective way and effective pipeline, route planning and call cycle, thereby covering the assigned clientele base. The job holder will have to organize time effectively to reach agreed revenue and profitability targets as well as the agreed commercial productivity standards.
 
 
 
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 Decision Making
 
 
 
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 </ul>
 The job holder will have to make decision during negotiation with customers related to volume and discount levels as well as additional services offered. The National Channel Account Manager will propose discount agreements to the National Channel Manager / National Sales Manager for approval.
 
 
 
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 Job Challenge
 
 
 
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 The key challenge of this job is to deliver the agreed levels of revenue and profit in the assigned industry, whilst meeting key customer needs. He/she deals with a wide range of nationalities inside and outside the company and is required to understand the cultural differences that may exist. Thus, being an advocate for the National Channel within DHL and being the advocate for DHL to the customer.
 
 
 Experience:
 
 
 
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 <li>
 Minimum 3 years commercial logistics or supply chain management
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 Commercially orientated
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 Proven high performance of managing multinational, complex logistics accounts in a service industry would be an advantage
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 Computer literate
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 A proven track record in over achievement of objectives
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 Strong number skills and presentation skills
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 Comprehensive knowledge of DHL network, logistics or related industry
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 Excellent planning, organizing and time management skills
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 Relationship building and proven strong negotiation skills
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 Ability to influence internally and externally
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 Excellent communication and analytical skills
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 Customer focus (Internal &amp; External)
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 Personal Motivation and drive
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 Strategic Account Management ability
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 Team player and motivator
 
 
 
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 </ul>
 
 Educational
 
 
 Qualifications:
 
 
 
 
 <ul>
 <li>
 A minimum of Bachelor degree or equivalent
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 </ul>
</div>

National Customer Manager

Join DHL Express and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

DHL Express

About Company

Retail Sales Representative

Customer Service Representative

Sales Territory Manager

National Customer Manager