Urwah Admin

DHL Express

<div>
 
 YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.
 
 
 
 Would you like to become part of the world's most international company in the world?
 
 
 A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide.
 
 
 Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visitwww.dpdhl.jobs/express.
 
 
 
 Location:
 
 
 
 West Cairo (Mohandessin, Dokki, Zamalek, Haram, Shiekh Zayed, 6th of October city, Downtown and others)
 
 
 
 Role Purpose:
 
 
 
 Achieve revenue targets through effectively promoting and selling DHL&rsquo;s products and value-added services.
 
 
 Ensure that collection and deliveries of shipments are processed as per network standards and provide a competent, courteous, efficient and proactive point of contact for customers.\
 
 
 Key Activities:
 
 
 
 <ul>
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 Represent DHL professionally and respond to customer needs in a courteous manner.
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 Build and maintain strong relationships with customers.
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 Work proactively to support teamwork, shuttle operations, and overall performance.
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 Deliver fast and professional service, recognizing the urgent nature of express shipments.
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 Follow DHL procedures, ISO standards, and safe working practices.
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 Maintain solid knowledge of DHL network, products, and services to provide accurate information.
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 Report recurring issues promptly for corrective action.
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 Accurately process shipments and ensure correct data entry for flawless airwaybills.
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 Promote and sell DHL&rsquo;s value-added services and contribute to the Sales Lead program.
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 Suggest improvements to processes, systems, and services to enhance customer experience.
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 Work both independently and with the team to achieve goals and foster team spirit.
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 Ensure shipments, documents, and invoices are completed and recorded by end of shift.
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 Manage supplies, track cash sales, and submit daily cash summaries to Accounts.
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 Bachelor&rsquo;s degree from a recognized university.
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 Ability to achieve sales targets and overcome challenges.
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 Previous experience in retail sales preferred.
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 Fluent in English and Arabic, with excellent verbal and written communication skills.
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 Proficient in Microsoft Office (Word, Excel, PowerPoint).
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 Skilled in building and sustaining strong customer relationships.
 
 
 
 </li>
 </ul>
 OUR OFFER:
 
 
 
 <ul>
 <li>
 Strong career support in an international environment.
 </li>
 <li>
 Great culture and colleagues.
 </li>
 <li>
 Multifarious benefit programm.
 
 
 
 </li>
 </ul>
 Do you see a personal challenge in these versatile and responsible tasks? Then apply now!
 
 
 We look forward to receiving your application!
</div>

Retail Sales Agent

<div>
 
 YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.
 
 
 
 Would you like to become part of the world's most international company in the world?
 
 
 A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.
 
 
 
 Role Purpose:
 
 
 
 The Facility Engineer is responsible for supporting the maintenance and technical operations of all DHL-owned and leased facilities across Egypt. The role focuses on executing routine and preventive maintenance, ensuring the functionality and compliance of Mechanical, Electrical, and Plumbing (MEP) systems, and coordinating with vendors under Annual Maintenance Contracts (AMCs) in accordance with DHL&rsquo;s global standards and local regulatory requirements.
 
 
 The Facility Engineer plays a hands-on role in maintaining safe, functional, and compliant facilities by following up on maintenance schedules, supporting infrastructure projects, and ensuring accurate technical documentation and reporting. The position works under the guidance of the Human Resources Director and collaborates with internal teams and external service providers to resolve issues and sustain uninterrupted facility operations.
 
 
 
 Principle Accountabilities:
 
 
 
 
 Facility Operations Support
 
 :
 
 
 
 <ul>
 <li>
 Assist in the implementation of facility infrastructure plans in line with business needs and operational requirements.
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 Coordinate with the Country Manager, HR Director, Senior Management Team and other stakeholders to support ongoing facility upgrades and development areas.
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 Maintain accurate tracking of facility-related technical issues and support operational continuity across sites.
 
 
 
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 </ul>
 
 Maintenance &amp; Compliance Coordination:
 
 
 
 
 <ul>
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 Execute routine and preventive maintenance activities across all MEP systems to ensure continuous facility functionality.
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 Follow up with AMC service providers to ensure timely and effective maintenance work as per agreed schedules and SLAs.
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 Monitor and report on technical performance issues, safety system status (e.g., firefighting, fire alarms), and infrastructure reliability.
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 Maintain maintenance records, service checklists, and daily activity logs in accordance with compliance and audit requirements.
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 Conduct regular site inspections and report findings to the Human Resources Director, flagging risks or required corrective actions.
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 Support emergency maintenance responses to minimize operational disruption and ensure quick resolution of faults.
 
 
 
 </li>
 </ul>
 
 Facility Project Execution:
 
 
 
 
 <ul>
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 Support the execution of in-house facility projects including refurbishments, fit-outs, and infrastructure improvements across DHL sites (e.g., Hubs, Gateways, Service Centers, Service Points, and Offices).
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 Provide technical input on design specifications, materials, and layout in coordination with engineering guidelines.
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 Assist in supervising contractors on-site to ensure compliance with DHL safety and quality standards.
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 Prepare and maintain technical documentation related to project timelines, site inspections, and contractor deliverables.
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 Liaise with local authorities and contractors for technical approvals and compliance with regulatory requirements.
 
 
 
 </li>
 </ul>
 
 Qualifications, Experience and Competencies:
 
 
 
 
 Qualifications:
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in engineering, Facilities Management, or a related technical field.
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 Professional certification in Facility Management (e.g., IFMA, CFM, or equivalent) is preferred.
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 Training in Health &amp; Safety, Fire Safety, or Environmental Compliance is an advantage.
 
 
 
 </li>
 </ul>
 
 Experience:
 
 
 
 
 <ul>
 <li>
 +4 years of experience in facilities management, building maintenance, or technical operations within a corporate or logistics environment.
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 Proven track record in managing Annual Maintenance Contracts (AMCs), including vendor supervision and service-level compliance.
 </li>
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 Experience in overseeing Mechanical, Electrical, and Plumbing (MEP) systems, including HVAC operations and technical inspections.
 </li>
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 Prior involvement in facility projects such as renovations, fit-outs, or infrastructure upgrades.
 </li>
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 Exposure to working with regulatory bodies and managing facility compliance with local and international standards.
 
 
 
 </li>
 </ul>
 
 Key Knowledge, Skills and Competencies:
 
 
 
 
 <ul>
 <li>
 Strong understanding of MEP systems, facility maintenance planning, and building operations.
 </li>
 <li>
 Knowledge of health, safety, and environmental compliance standards relevant to logistics facilities.
 </li>
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 Proficient in managing outsourced vendors, performance tracking, and contractor coordination.
 </li>
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 Skilled in project documentation, reporting, and maintaining technical compliance records.
 </li>
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 Competency in using facility management systems, Microsoft Office, and AutoCAD (preferred).
 </li>
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 Strong communication and negotiation skills with internal stakeholders and third-party providers.
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 Analytical and solution-oriented mindset with a focus on operational efficiency and risk mitigation.
 </li>
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 Excellent organizational skills and the ability to manage multiple priorities under pressure.
 
 
 
 </li>
 </ul>
 
 Our Offer:
 
 
 
 
 <ul>
 <li>
 Strong career support in an international environment.
 </li>
 <li>
 Great culture and colleagues.
 </li>
 <li>
 Multifarious benefit program.
 
 
 
 </li>
 </ul>
 Do you see a personal challenge in these versatile and responsible tasks? Then
 
 apply now
 
 !
</div>

Facility Engineer

<div>
 
 YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.
 
 
 
 Would you like to become part of the world's most international company in the world?
 
 
 A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.
 
 
 Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!
 
 
 YOUR TASKS:
 
 
 
 <ul>
 <li>
 Ensure all custom pre-alerts are declared to customs on time.
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 <li>
 Perform daily customs clearance tasks to meet operational standards.
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 Cleanse and verify inbound shipment data per DHL and Qatar Customs regulations.
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 Check duty exemption status and initiate clearance procedures.
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 Prepare daily, weekly, and monthly reports on customs duty discrepancies.
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 Handle customer queries related to customs duty charges and disputes.
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 Upload accurate paperwork for dutiable shipments, ensuring compliance.
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 Raise and follow up on service tickets for system issues.
 
 
 
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 </ul>
 YOUR PROFILE
 
 
 
 <ul>
 <li>
 Strong customer service orientation with a proactive and friendly approach.
 </li>
 <li>
 Organized and detail-oriented, with the ability to manage tasks and follow through effectively.
 </li>
 <li>
 Clear communicator who can adapt messaging to different audiences.
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 Collaborative team player who understands their role within the broader organization.
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 Self-motivated and driven to exceed expectations with high energy and resilience.
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 Able to take initiative and turn ideas into actionable results.
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 Maintains composure and effectiveness under pressure.
 </li>
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 Exercises sound judgment and makes thoughtful decisions in uncertain situations.
 
 
 
 </li>
 </ul>
 OUR OFFER:
 
 
 
 <ul>
 <li>
 Strong career support in an international environment
 </li>
 <li>
 Great culture and colleagues
 </li>
 <li>
 Multifarious benefit programme
 
 
 
 </li>
 </ul>
 Do you see a personal challenge in these versatile and responsible tasks? Then apply now!
 
 
 We look forward to receiving your application!
</div>

Customs Duty Administrator

<div>
 
 Come Join The World&rsquo;s Most International Company
 
 
 
 
 DHL Express has anopening for a Retail Supervisor in Kuwait
 
 . In this role, you will contribute to the success of the business by delivering exceptional customer service and ensuring all customer needs are met efficiently and professionally. Join us in our mission to create the best day, every day.
 
 
 As a Retail Supervisor, you will be responsible for overseeing the performance of your team, monitoring daily activities, and maintaining consistently high standards of service and customer experience. You will also be tasked with achieving revenue and shipment targets by coaching your team to effectively promote and sell DHL&rsquo;s products and value-added services.
 
 
 
 Key Responsibilities:
 
 
 
 
 <ul>
 <li>
 Lead and manage the retail team, ensuring consistent delivery of excellent customer service and adherence to company standards.
 </li>
 <li>
 Oversee daily retail operations, including shipment processing, customer inquiries, and sales activities to achieve operational efficiency.
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 Monitor team performance, providing coaching, training, and motivation to meet or exceed revenue and service targets.
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 Ensure compliance with company policies, safety protocols, and operational procedures to maintain a secure and productive work environment.
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 Collaborate with cross-functional teams, including operations, Finance, and marketing, to align retail activities with overall business objectives.
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 Analyze sales and performance data, preparing reports to identify trends and opportunities for improvement.
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 Drive continuous improvement initiatives to optimize customer experience, operational efficiency, and team productivity.
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 Foster and maintain long-term business relationships with existing and new customers, including mall management, to ensure mutual benefits.
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 Cultivating retail partnerships to enhance market presence.
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 Strong understanding of digital partnerships with the capability to identify and leverage new growth opportunities.
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 Promote a proactive work environment that encourages teamwork and optimal performance.
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 Deliver a high level of customer service, recognizing that all walk-in customers require urgent and immediate assistance.
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 Address and resolve customer complaints promptly, implementing corrective actions to prevent recurrence.
 </li>
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 Adhere to Service Point procedures outlined in the GSOP, ensuring compliance with all operational and safety protocols.
 </li>
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 Maintain comprehensive knowledge of all DHL departments, network, products, and services to provide your team with accurate information on pricing, transit times, customs processes, security protocols, and sales inquiries.
 </li>
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 Execute product strategies, review pricing policies, monitor sales and revenue performance, and collaborate with operational staff to resolve customer needs and issues.
 </li>
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 Ensure Service Points are equipped with the necessary supplies, equipment, and technology, continuously seeking opportunities to enhance the customer experience.
 
 
 
 </li>
 </ul>
 
 Qualifications &amp; Requirements:
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree or equivalent experience/qualification.
 </li>
 <li>
 Minimum of 3-4 years of experience in retail sales role.
 </li>
 <li>
 Strong people management and coaching skills.
 </li>
 <li>
 Strong mathematical and analytical skills .
 </li>
 </ul>
</div>

Retail Sales Supervisor

Join DHL Express and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

DHL Express

ABOUT_COMPANY

Retail Sales Agent

Facility Engineer

Customs Duty Administrator

Retail Sales Supervisor