Urwah Admin

DHL Express

<div>
 
 YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.
 
 
 
 Would you like to become part of the world's most international company in the world?
 
 
 A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.
 
 
 Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit www.dpdhl.jobs/express
 
 
 Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!
 
 
 
 Overall Role Purpose:
 
 
 
 Provide strategic &amp; operational HR expertise that contribute to achieving the business goals and DHL&rsquo;s bottom line of Employer of Choice through:
 
 
 
 <ul>
 <li>
 Participation as a key member of the Senior Management Team influencing the plans direction of the business and people strategy.
 </li>
 <li>
 Propose &amp; implement initiatives that drive and reinforce DHL&rsquo;s culture.
 </li>
 <li>
 Design, development and execution of organizational effectiveness and development programs.
 </li>
 <li>
 Design and manage HR policies and best in class HR practices that strengthen DHL&rsquo;s competitive position in the market.
 
 
 
 </li>
 </ul>
 
 Your Tasks:
 
 
 
 
 <ul>
 <li>
 Participate as a key partner of the Leadership Team in influencing the business plans &amp; direction of the Company
 </li>
 <li>
 Define Country HR strategy for employees in line with business priorities &amp; goals
 </li>
 <li>
 Develop HR strategies by identifying and researching human resources issues, contributing information, analysis and recommendations to organization strategic thinking and direction
 </li>
 <li>
 Act as a change expert &amp; partner with the SMT to support the implementation of initiatives. Introduce, lead and influence change management initiatives
 </li>
 <li>
 Plan and formulate various short to medium term people strategies and policies which will enable DHL to attract and retain the right calibre of employees
 </li>
 <li>
 Define &amp; design an organizational development framework that enhances the company&rsquo;s talent management, leadership, and functional performance
 </li>
 <li>
 Provides organisational development expertise to diagnose issues, identify areas of improvement and recommend strategies to improve leadership and/or team performance
 </li>
 <li>
 Review organizational structure to address performance or productivity issues and prepare recommendations aligned to meet the business requirements most efficiently
 </li>
 <li>
 Act as a coach / mentor for all managers, helping them develop their people and management skills
 </li>
 <li>
 Implement effective strategies for developing the organizational culture in relation to the vision and values
 </li>
 <li>
 Together with the Country Managing Director and respective functional managers, define development needs and skills needed to reach business targets, and create and deliver innovative and relevant learning interventions
 </li>
 <li>
 Ensure that the Company&rsquo;s annual training program meets the business needs in line with the strategic direction set. This will include identifying training needs, initiating and developing customised courses and development plans that will enhance the effectiveness of employees&rsquo; business knowledge and technical skills
 </li>
 <li>
 Advise influence &amp; support managers in defining and implementing plans related to Talent Management
 </li>
 <li>
 Ensure availability of effective HRD programs, employee development systems including development models and career development processes in support of Global standards and as per global initiatives
 </li>
 <li>
 Educates business line leaders on all aspects of the performance management process and the tools
 </li>
 <li>
 Identifies opportunities to support the functions in achieving their performance targets
 </li>
 <li>
 Works with functional heads and the Regional HRD team to ensure effective talent management processes are in place
 </li>
 <li>
 Ensure that the compensation &amp; benefits strategy is designed to attract, retain and motivate high performing employees. Manage annual salary review process to ensure DHL is competitive in the marketplace and that personnel costs meet budget while still rewarding high performers
 </li>
 <li>
 Ensure that the Company&rsquo;s total compensation and benefits packages are competitive with the market. This will include planning and implementation of various benefits program from time to time to position DHL competitively
 </li>
 <li>
 Ensure that recognition and incentive programmes are effectively promoted and are effective in recognising high performers and rewarding achievement of key objectives
 </li>
 <li>
 Advise Country Management on all HR related matters &amp; provide HR consultancy &amp; services.
 </li>
 <li>
 Implement and monitor HR policies, standards and processes ensuring HR best practices and alignment to Global HR guidelines and the Country labour laws
 </li>
 <li>
 To study labour market and wage trends, various relevant Government labour legislation from time to time and ensure DHL awareness and compliance with the law. This will also include ensuring that DHL keep abreast of various development and interpreting implications of the legislation that may affect the Company
 </li>
 <li>
 Ensure effective resource planning and forecasting of workforce requirements
 </li>
 <li>
 Ensure that all DHL recruitment is managed to ensure that the best possible staff are hired / promoted, including using Regional Guidelines and monitoring developments in recruitment methodology to ensure best practice recruitment methods are used
 </li>
 <li>
 Use the EOS feedback to measure staff morale and organizational climate; then develop, implement effective strategies, and action plans to improve target areas determined.
 </li>
 <li>
 Support the Functional Managers to enhance Employee Engagement &amp; Active Leadership for their teams
 </li>
 <li>
 Creates innovative employee engagement solutions/activities and leads the development and implementation
 </li>
 <li>
 Drives the company culture &amp; values through continuous Employee Engagement initiatives.
 </li>
 <li>
 Determine organization structure, roles and responsibility and performance targets for the function
 </li>
 <li>
 Develop a culture of quality, service excellence, flexibility, and efficiency
 </li>
 <li>
 Coach, develop and provide leadership to the HR team to ensure they maximize their potential, achieve key business objectives and act as role models for the Company vision and values
 </li>
 <li>
 Identify training needs and opportunities to develop a highly skilled functional department
 
 
 
 </li>
 </ul>
 
 Your Profile:
 
 
 
 Skills &amp; Knowledge
 
 
 
 Knowledge of:
 
 
 
 
 <ul>
 <li>
 HR strategy and formulation,
 </li>
 <li>
 Leadership models and concepts,
 </li>
 <li>
 General business and financial management.
 
 
 
 </li>
 </ul>
 
 Be able to:
 
 
 
 
 <ul>
 <li>
 Formulate HR strategies,
 </li>
 <li>
 Influence management and get plans approved &amp; supported,
 </li>
 <li>
 Make decisions through effective presentation of the business case
 </li>
 <li>
 Manage and lead change initiatives,
 </li>
 <li>
 Consult, facilitate, and coach,
 </li>
 <li>
 Systematically assess effectiveness of initiatives,
 </li>
 <li>
 Build individual and team development plans.
 
 
 
 </li>
 </ul>
 
 Competencies:
 
 
 
 
 <ul>
 <li>
 Ability to understand and use business principles and language &ndash; including the fundamentals of finance and profitability &ndash; to achieve results and increase the performance and profitability of DP DHL
 </li>
 <li>
 Staying abreast of important trends. Understand connections &ndash; even beyond the scope of their responsibilities &ndash; which may affect the competitiveness of the Group
 </li>
 <li>
 Develop and communicate strategies and goals which achieve competitive advantage. Demonstrate a clear understanding of the organization&rsquo;s strengths, weaknesses, opportunities, and threats
 </li>
 <li>
 Contribute to an environment where people at all levels stand up for their ideas knowing that the status quo can always be challenged for the better. Integrate the judgements and opinions of others into decisions
 </li>
 <li>
 Develop high-performance teams and further the co-operation within the team as well as with other teams.
 </li>
 <li>
 Ability to coach and develop others &ndash; strong people management skills
 </li>
 <li>
 Demonstrate a commitment to excel. Challenge themselves and others to exceed standards and achieve extraordinary results. They strive for best-in-class and are not easily deterred when they encounter obstacles or delays. They constantly invest in their own development
 </li>
 <li>
 Uses excellent communication skills (both verbally and in writing) to engage and influence, motivate, and deliver through others
 </li>
 <li>
 Ability to establish and maintain effective working relationships with all levels of employees
 </li>
 <li>
 Demonstrates drive and resilience
 </li>
 <li>
 A team player, who is positive and highly motivated towards achieving objectives and results
 </li>
 <li>
 At least 8-10 years of HR experience.
 </li>
 <li>
 Fluency in Arabic &amp; English Communication is a pre &ndash; requisite.
 </li>
 <li>
 Prior team management experience is essential.
 </li>
 <li>
 HR/Business Administration/Management bachelor&rsquo;s degree or equivalent.
 </li>
 <li>
 Specialist HR qualification
 </li>
 <li>
 Professional HR affiliations (HR Institute of Management or equivalent)
 
 
 
 </li>
 </ul>
 
 Our Offer:
 
 
 
 
 <ul>
 <li>
 Strong career support in an international environment.
 </li>
 <li>
 Great culture and colleagues.
 </li>
 <li>
 Multifarious benefit program.
 
 
 
 </li>
 </ul>
 Do you see a personal challenge in these versatile and responsible tasks? Then apply now!
 
 
 
 We look forward to receiving your application!
 
</div>

Vice President Human Resources (Saudi Arabia)

<div>
 Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!
 
 
 
 Job Purpose
 
 
 
 Implanted agent based in key account customer's company.
 
 
 
 Principal Accountabilities
 
 
 
 
 <ul>
 <li>
 Act as an ambassador for DHL at all times and attend to customer needs in a professional, friendly and courteous manner.
 </li>
 <li>
 Customer oriented.
 </li>
 <li>
 Good communication skills.
 </li>
 <li>
 In House agent will be implanted at customer&rsquo;s side (Usually key account company).
 </li>
 <li>
 Write AWBs at customer&rsquo;s side.
 </li>
 <li>
 Follow up and update the customer for status of the shipments (Import and export)
 </li>
 <li>
 Holding good contact with DHL Sales of the area in order to keep, secure and improve the business.
 </li>
 <li>
 Follow up DHL invoices in both DHL finance &amp; customer&rsquo;s finance.
 </li>
 <li>
 Working as team player in DHL for tasks like Mailshot.
 </li>
 <li>
 In addition to any other duties that are job related.
 
 
 
 </li>
 </ul>
 
 QUALIFICATIONS:
 
 
 
 
 Competencies
 
 
 
 
 <ul>
 <li>
 Good command in English.
 </li>
 <li>
 Good command in EXCEL, Word and email.
 </li>
 <li>
 Communication skills.
 </li>
 <li>
 Attention to details and good listener.
 </li>
 <li>
 Flexible and adapted to changes.
 
 
 
 </li>
 </ul>
 
 Education:
 
 
 
 
 <ul>
 <li>
 Bachelor's degree
 
 
 
 </li>
 </ul>
 OUR OFFER:
 
 
 
 <ul>
 <li>
 Strong career support in an international environment.
 </li>
 <li>
 Great culture and colleagues.
 </li>
 <li>
 Multifarious benefit programm.
 
 
 
 </li>
 </ul>
 Do you see a personal challenge in these versatile and responsible tasks? Then apply now!
 
 
 We look forward to receiving your application!
</div>

In - House Agent

<div>
 
 YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.
 
 
 
 Would you like to become part of the world's most international company in the world?
 
 
 A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.
 
 
 Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!
 
 
 YOUR TASKS:
 
 
 
 <ul>
 <li>
 Ensure all custom pre-alerts are declared to customs on time.
 </li>
 <li>
 Perform daily customs clearance tasks to meet operational standards.
 </li>
 <li>
 Cleanse and verify inbound shipment data per DHL and Qatar Customs regulations.
 </li>
 <li>
 Check duty exemption status and initiate clearance procedures.
 </li>
 <li>
 Prepare daily, weekly, and monthly reports on customs duty discrepancies.
 </li>
 <li>
 Handle customer queries related to customs duty charges and disputes.
 </li>
 <li>
 Upload accurate paperwork for dutiable shipments, ensuring compliance.
 </li>
 <li>
 Raise and follow up on service tickets for system issues.
 
 
 
 </li>
 </ul>
 YOUR PROFILE
 
 
 
 <ul>
 <li>
 Strong customer service orientation with a proactive and friendly approach.
 </li>
 <li>
 Organized and detail-oriented, with the ability to manage tasks and follow through effectively.
 </li>
 <li>
 Clear communicator who can adapt messaging to different audiences.
 </li>
 <li>
 Collaborative team player who understands their role within the broader organization.
 </li>
 <li>
 Self-motivated and driven to exceed expectations with high energy and resilience.
 </li>
 <li>
 Able to take initiative and turn ideas into actionable results.
 </li>
 <li>
 Maintains composure and effectiveness under pressure.
 </li>
 <li>
 Exercises sound judgment and makes thoughtful decisions in uncertain situations.
 
 
 
 </li>
 </ul>
 OUR OFFER:
 
 
 
 <ul>
 <li>
 Strong career support in an international environment
 </li>
 <li>
 Great culture and colleagues
 </li>
 <li>
 Multifarious benefit programme
 
 
 
 </li>
 </ul>
 Do you see a personal challenge in these versatile and responsible tasks? Then apply now!
 
 
 We look forward to receiving your application!
</div>

Customs Duty Administrator

<div>
 
 Job Purpose
 
 
 
 The Customs Entry Agent ensures 100% compliance with all regulatory requirements related to customs clearance. He / She should have clear understanding of department KPI&rsquo;s and Network Operations and ensure timely customs clearance of shipments taking into consideration that all DHL customers have an express requirement and are looking for instant and immediate action. Accuracy and Speed are key characteristics with organising and prioritising the job within the stipulated timeframe. The incumbent should be a self learner, detail oriented and an excellent team player.
 
 
 
 Main Responsibilities
 
 
 
 
 <ul>
 <li>
 Declare all custom pre-alerts on time.
 </li>
 <li>
 Ensure accuracy of HSCODE, Goods country of origin, no of pieces, weight value, and currency while lodging an entry to customs.
 </li>
 <li>
 All clearance through Mirsal 2 / B2G has to be submitted at line items.
 </li>
 <li>
 Shipments which require special handling needs to be updated with appropriate preset ACA statuses / Bond Reasons.
 </li>
 <li>
 Shipments cleared which requires regulatory approvals should be handed over to the respective supervisors for getting it endorsed by the inspection.
 </li>
 <li>
 Follow Gateway clearance procedures as outlined in the GSOP manual and ensure strict compliance with all regulatory requirements.
 </li>
 <li>
 Ensure proper record keeping is done and reports &amp; files are updated timely and appropriately.
 </li>
 <li>
 Should be a Self learner and should keep himself updated with the current changes in the customs rules and regulations and with the current trends of shipping and logistics industry.
 </li>
 <li>
 DUBAITRADE, DCE, DCC, ACA, CIA, GIA, GDI and other Gateway Applications.
 </li>
 <li>
 The department operates 24 x 7 - 365 days. The incumbent is required to work in day / night shifts. Public holidays in the country are usually a normal working day for our department, and the staff will get compensated with a day off on another day or will be compensated by paying OT.
 </li>
 <li>
 Gateway department operates in different locations (JAFZ / DAFZ / SFZ / HFZ etc.) The staffs are required to work in any of these locations as and when it is required. The staffs need to find their own means of transport for these locations.
 
 
 
 </li>
 </ul>
 
 Education / Experience / Qualification Requirements
 
 
 
 
 <ul>
 <li>
 At least 1 year of administration experience.
 </li>
 <li>
 Sound knowledge of the UAE Customs code and practices
 </li>
 <li>
 Sound working knowledge of Microsoft Office Tools
 </li>
 <li>
 Preferably Graduate or equivalent
 </li>
 <li>
 Accuracy and speed are some of the key characteristics
 </li>
 <li>
 You must have excellent communication skills
 </li>
 <li>
 You must have sound knowledge of the UAE customs code and practices
 </li>
 <li>
 You should have working knowledge of Microsoft Excel and Word
 </li>
 <li>
 University degree or equivalent is preferred
 </li>
 </ul>
</div>

Customs Data Entry

<div>
 
 Role Purpose:
 
 In the most efficient, professional and cost productive manner, sort, load/unload, deliver and pick up all shipments within the service area designated by the Company within prescribed quality levels of service to our customers and the general public.
 
 
 
 Key activities:
 
 
 
 
 <ul>
 <li>
 Act as an ambassador for DHL at all times and attend to customer needs in a professional, friendly and courteous manner
 </li>
 <li>
 Show patience, courteousness and respect to all road users at all times
 </li>
 <li>
 Wear required DHL uniform at all times when on duty
 </li>
 <li>
 Without delay, deliver and pick up all shipments
 </li>
 <li>
 Ensure that a high level of professional rapport is developed and maintained with all customers
 </li>
 <li>
 Shipment Delivery is to meet Right Day Delivery (RDD) and pick up (PU) are moved as per Right Shuttle Uplift with no missed PU
 </li>
 <li>
 Electronically record via a scanner (or manually if required) all shipment process activities
 </li>
 <li>
 Meet special delivery or PU expectations
 </li>
 <li>
 Follow up on all customer enquiries and direct customer to the correct DHL department where further information is required
 </li>
 <li>
 Properly report and account for any cash received from customers
 </li>
 <li>
 Maintain proactive work processes to ensure teamwork, shuttle procedures and overall base performance is achieved
 </li>
 <li>
 Ensure that the vehicle is clean and tidy at all times thereby portraying the image of a market leader and drive carefully and safely adhering to the traffic regulations of the country and ensuring safety of both self and others on the road.
 
 
 
 </li>
 </ul>
 
 Overall goals / Typical measures:
 
 
 
 
 <ul>
 <li>
 Any current KPIs as per Motive8 targets
 </li>
 <li>
 On time transit KPIs to meet customer expectations
 </li>
 <li>
 RDD Target
 </li>
 <li>
 Act in accordance with DHL&rsquo;s code of conduct, values, policies, procedures and position description at all times
 </li>
 <li>
 Checkpoint scanning in accordance with DHL standards
 </li>
 <li>
 Couriers are required to be neatly groomed and well presented during working hours or at any time when wearing the DHL uniform.
 
 
 
 </li>
 </ul>
 
 Internal:
 
 
 
 
 Key activities:
 
 
 
 
 <ul>
 <li>
 Perform the duties and requirements of the role in accordance with employment terms and condition
 </li>
 <li>
 Provide immediate feedback to Senior Couriers or Supervisor on service, vehicle or equipment issues
 </li>
 <li>
 Maintain a professional contact on the two-way
 </li>
 <li>
 Provide any potential sales lead to sales team
 </li>
 <li>
 \Provide quality feedback to sales about changes to shipment profiles or information on competitors
 </li>
 <li>
 Meet the expectations of delivery and pick up
 </li>
 <li>
 Communicate with despatch/CS when customer needs change and use initiative and judgement to meet customer expectations
 </li>
 <li>
 Assist with a range of Operations tasks as required.
 
 
 
 </li>
 </ul>
 
 Overall goals / Typical measures:
 
 
 
 
 <ul>
 <li>
 Sales Lead Report completed
 </li>
 <li>
 Competitor Feedback Form used
 </li>
 <li>
 PU and delivery as per Standard
 </li>
 <li>
 Miss PU Report
 </li>
 <li>
 Load and unload shuttles/shipments and sort freight in accordance with DHL procedures
 
 
 
 </li>
 </ul>
 
 Key activities:
 
 
 
 
 <ul>
 <li>
 Work with contractors to ensure that shipments beyond operations capability are attended to urgently
 </li>
 <li>
 Alert Senior Couriers in advance when contractor help is required
 
 
 
 </li>
 </ul>
 
 Process:
 
 
 
 
 <ul>
 <li>
 Provide suggestions to improve operation efficiencies or business needs
 </li>
 <li>
 Take responsibility for the care and maintenance of allocated vehicle
 </li>
 <li>
 Maintain a proactive and careful attitude toward security of facility, freight and personnel
 </li>
 <li>
 Provide accurate and complete paperwork for shipment movement and any financial transactions
 </li>
 <li>
 Handle all freight with the maximum possible care Reconcile all non-delivered shipments and ensure priority is given to these for the next delivery cycle
 </li>
 <li>
 Perform any other associated tasks as reasonably required within the scope of the role
 
 
 
 </li>
 </ul>
 
 Overall goals / Typical measures:
 
 
 
 
 <ul>
 <li>
 Vehicle maintenance as per DHL standards
 </li>
 <li>
 SAM and UNDEL Report
 </li>
 <li>
 Good Collection report
 </li>
 <li>
 All paperwork completed to DHL standards
 </li>
 <li>
 Daily SAM/RAD Reports
 
 
 
 </li>
 </ul>
 
 Occupational Health &amp; Safety:
 
 
 
 
 <ul>
 <li>
 Abide by DHL OHS policies, procedures and training at all times
 </li>
 <li>
 Ensure forms of mechanical aid provided for manual handling (e.g. courier trolleys) are used to reduce the likelihood of manual handling injuries
 </li>
 <li>
 Report any personal, vehicle or traffic incident/ damage to the Senior Courier or Operations Supervisor immediately
 </li>
 <li>
 Drive in a responsible, lawful and courteous manner
 
 
 
 </li>
 </ul>
 
 Overall goals / Typical measures:
 
 
 
 
 <ul>
 <li>
 Responsible driving record
 </li>
 <li>
 Courier responsible for not driving under influence of alcohol or drugs
 </li>
 <li>
 C Track Reports
 
 
 
 </li>
 </ul>
 
 People Management:
 
 
 
 
 <ul>
 <li>
 This role has no direct reports or personnel authority. Nevertheless he/she can influence others to enable improvement and change within the organization
 </li>
 <li>
 It is expected that the individual will work positively in a team environment
 
 
 
 </li>
 </ul>
 
 Overall goals / Typical measures:
 
 
 
 
 <ul>
 <li>
 Positive attitude and Team spirited
 
 
 
 </li>
 </ul>
 
 Skills / Qualifications:
 
 
 
 
 Customer Orientation:
 
 
 
 
 <ul>
 <li>
 Is focused on identifying and meeting customer needs. Acts to establish a long-term business partnership with internal and external customers.
 
 
 
 </li>
 </ul>
 
 Planning and Organizing:
 
 
 
 
 <ul>
 <li>
 Sets clear and realistic goals and objectives and establishes a course of action and a sequence of steps to ensure objectives are met.
 
 
 
 </li>
 </ul>
 
 Decision Making:
 
 
 
 
 <ul>
 <li>
 Makes timely and appropriate choices based on accurate analysis and experience. Uses sound judgment even in conditions of uncertainty. Anticipates impact of decisions and plans how to manage risk.
 
 
 
 </li>
 </ul>
 
 Results Orientation:
 
 
 
 
 <ul>
 <li>
 Continually seeks to accomplish critical tasks with measurable results. Overcomes obstacles and makes adjustments to achieve results. Focuses self and others to achieve targets aligned with business goals.
 
 
 
 </li>
 </ul>
 
 Teamwork:
 
 
 
 
 <ul>
 <li>
 Works cooperatively with others to achieve target and objectives. Accomplishes own tasks in support of team goals and actively offers to help colleagues. Supports group decisions.
 
 
 
 </li>
 </ul>
 
 Accountability:
 
 
 
 
 <ul>
 <li>
 Acts responsibly. Can be counted on to keep commitments. Complies with DHL expectations, policies and procedures. Builds others' trust in own professionalism, integrity, expertise and ability to achieve results.
 
 
 
 </li>
 </ul>
 
 Communication Skills:
 
 
 
 
 <ul>
 <li>
 Provides both verbal and written information in a timely, clear and concise manner. Expresses ideas effectively, adjusting style to the needs of others. Listens attentively and asks questions when needed to clarify information.
 
 
 
 </li>
 </ul>
 
 Self-Management:
 
 
 
 
 <ul>
 <li>
 Remains calm, objective and controlled in responding to urgent or demanding situations. Maintains effective performance under pressure. Stays positive.
 
 
 
 </li>
 </ul>
 
 Attention to Detail:
 
 
 
 
 <ul>
 <li>
 Is thorough and complete in performing all aspects of the job. Stays focused on the details of the job, no matter how small. Checks and monitors work to ensure accuracy.
 
 
 
 </li>
 </ul>
 
 Experience:
 
 
 
 
 <ul>
 <li>
 Clean, open and current driver&rsquo;s license in the relevant country with more than one year of driving experience
 </li>
 <li>
 Physical capacity to perform the inherent requirements of the role including moving, lifting, carrying, loading/unloading various shaped/weight objects regularly
 </li>
 <li>
 Excellent verbal communication skills and interpersonal style
 </li>
 <li>
 Excellent personal presentation, grooming and hygiene
 </li>
 <li>
 Good clear command of the English language
 </li>
 <li>
 Reasonable knowledge of local metro areas
 </li>
 <li>
 Ability to work in a variety of weather conditions with exposure to the elements
 </li>
 <li>
 Excellent organizational skills, including ability to prioritize workload
 </li>
 <li>
 Demonstrated exceptional customer service experience and focus
 </li>
 <li>
 Knowledge of safe manual handling practices/OHS issues
 </li>
 <li>
 Ability to effectively contribute as a team member as part of a busy team
 </li>
 <li>
 Proven ability to work under pressure in a fast paced, time sensitive environment
 </li>
 <li>
 Demonstrated ability to use initiative/judgement to solve job related issues
 </li>
 <li>
 Demonstrated attention to detail
 </li>
 <li>
 Demonstrated experience in following procedures
 </li>
 <li>
 Sound educational background, with basic knowledge of the Service Industry
 
 
 
 </li>
 </ul>
 
 Desirable Experience:
 
 
 
 
 <ul>
 <li>
 Previous courier experience
 
 
 
 </li>
 </ul>
 
 Educational Qualifications:
 
 
 
 
 <ul>
 <li>
 Bachelor's degree Graduate
 
 
 
 </li>
 </ul>
 OUR OFFER:
 
 
 
 <ul>
 <li>
 Strong career support in an international environment.
 </li>
 <li>
 Great culture and colleagues.
 </li>
 <li>
 Multifarious benefit programm.
 
 
 
 </li>
 </ul>
 Do you see a personal challenge in these versatile and responsible tasks? Then apply now!
 
 
 We look forward to receiving your application!
</div>

Courier

<div>
 
 Join DHL Express UAE &ndash; The World&rsquo;s Most International Company
 
 
 
 Would you like to be part of the most international company in the world? A company that has been connecting people and businesses across borders since 1969 and operates in more than 220 countries and territories?
 
 
 At
 
 DHL Express UAE
 
 , we&rsquo;re not just delivering packages&mdash;we&rsquo;re delivering promises, possibilities, and progress. As a proud member of the
 
 DHL Group
 
 , we pioneer cross-border express shipping and play a vital role in connecting the UAE to the world.
 
 
 Whether it's supporting global trade or making someone&rsquo;s day with a personal delivery, every role at DHL Express makes a difference. If you're passionate about logistics, innovation, and being part of a purpose-driven team&mdash;then this is your sign.
 
 
 Don&rsquo;t just work.
 
 Belong. Grow. Thrive.
 
 
 
 
 Join our incredible journey at DHL Express UAE.
 
 
 
 
 Job Purpose:
 
 
 
 The Call Centre Advisor is responsible for answering customer calls and inquiries ensure customers bookings and traces are actioned as per network standards and provide a competent, courteous, efficient and proactive point of contact for customers both internal and external. The advisor is also responsible in helping to achieve revenue targets through effectively promoting and selling DHL&rsquo;s products and value added services.
 
 
 
 Key Responsibilities:
 
 
 
 
 <ul>
 <li>
 To accept and register customer bookings for a range of DHL services and accurately input relevant booking data into DHL applications
 </li>
 <li>
 Knowledgeably offer customers the most suitable DHL service based on their unique needs, and actively attempting to close the transaction by converting their enquiries and securing their bookings.
 </li>
 <li>
 Identify potential for selling additional services and products (e.g. Insurance, time definite delivery, packaging, account facilities, etc) during the course of interacting with customers and proactively sells these to secure additional/new revenue sources for DHL. This includes asking customers the appropriate questions to match their needs against value-added services, professionally offering and convincing them on the benefits of the services, handling their objections or reservations (if any) and closing the transaction by successfully securing their purchase of the offered services.
 </li>
 <li>
 To effectively respond to all customer enquiries regarding DHL&rsquo;s services, by consistently and confidently providing customers with accurate information on prices, transit times, customs paperwork requirements, packaging, country-specific requirements (including potential customs clearance delays), straight forward account and sales questions. To lodge a trace when necessary ensuring that the customer receives service from Customer care regarding their issue.
 </li>
 <li>
 Exercise professionalism and provide first class customer service bearing in mind that all DHL customers have an express requirement, and are looking for immediate and hassle-free solutions.
 </li>
 <li>
 Confidently and knowledgeably handle customer complaints while maintaining composure, and take all possible actions to resolve issues to the customers&rsquo; expectations without compromising DHL&rsquo;s position by over-committing to customers , or being unrealistic in what is offered.
 </li>
 <li>
 Ensuring that all interactions with customers are in accordance with the Mystery Shopper guideline scripts.
 </li>
 <li>
 Liaise with all DHL employees in a professional and cooperative manner at all times, and consistently strive to promote a positive team spirit and adhering to DHL&rsquo;s values at all times.
 </li>
 <li>
 Undertake any other related tasks or responsibilities as reasonably directed or required.
 </li>
 <li>
 Highlight areas for improvement with suggested solutions to improve DHL&rsquo;s procedures, technology and service to positively enhance our customers&rsquo; experience with DHL.
 
 
 
 </li>
 </ul>
 
 Requirements:
 
 
 
 
 Essential
 
 
 
 
 <ul>
 <li>
 Previous experience dealing with a wide range of customers face to face or over the phone in busy service industries
 </li>
 <li>
 Excellent spoken and written command of the English language with a cheerful, confident, professional and courteous tone
 </li>
 <li>
 Excellent interpersonal skills and relates well with a wide range of people/customers
 </li>
 <li>
 Experience in resolving straight forward customer conflict
 </li>
 <li>
 Demonstrated excellent attention to detail
 </li>
 <li>
 Demonstrated ability to work effectively as part of a busy team
 </li>
 <li>
 Basic computer skills including the ability to navigate around a computer
 </li>
 <li>
 Ability to work flexible rostered hours, including scheduled breaks
 </li>
 <li>
 Working knowledge of Microsoft Office
 </li>
 <li>
 Tolerance for stress in a fast paced working environment
 
 
 
 </li>
 </ul>
 Desirable
 
 
 
 <ul>
 <li>
 Previous call center experience
 </li>
 <li>
 Previous experience of telephone and/or electronic order booking systems
 </li>
 <li>
 Demonstrable success in achieving targets through selling services and products
 </li>
 <li>
 Essential
 </li>
 <li>
 A minimum of grade 10 schooling or equivalent
 </li>
 <li>
 High school certificate
 </li>
 </ul>
</div>

Call Center Advisor

Join DHL Express and explore 6   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.