Urwah Admin

DHL Express

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 Role Purpose
 
 
 As a
 
 Customer Inquiry Advisor
 
 , you will be the face and voice of DHL Express, confidently providing a comprehensive suite of customer service solutions. Your primary goal is to manage shipment bookings, handle inquiries, and provide real-time tracking updates with professionalism and empathy, ensuring every interaction enhances the DHL service experience.
 
 
 Key Responsibilities
 
 
 
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 <li>
 Customer Interaction: Serve as the primary point of contact for customers via the hotline and various communication modes, providing expert advice on DHL service offerings.
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 Booking Management: Efficiently accept and register shipment bookings, ensuring all data is accurate and up-to-date.
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 Information Expert: Provide precise information regarding customs requirements, transit times, and competitive pricing to facilitate seamless shipping.
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 Sales Lead Generation: Proactively identify opportunities to offer alternative services or value-added solutions, turning simple inquiries into potential sales leads.
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 Issue Resolution: Liaise with the Operations department and other internal functions to ensure quick and efficient resolution of customer queries.
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 Service Excellence: Exercise high levels of empathy and professionalism to meet the varying needs and demands of individual customers.
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 Process Improvement: Actively highlight areas for procedural or technological improvement and suggest solutions to enhance the overall customer journey.
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 Operational Support: Provide necessary assistance to the backline team and manage import requests as required to maintain service flow.
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 Policy Adherence: Strictly follow established Customer Service procedures while maintaining the discretion to offer flexibility within reasonable limits.
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 Professional Representation: Build trust and integrity through expert-level service, acting as a reliable representative of the DHL brand.
 
 
 
 </li>
 </ul>
 
 Qualifications, Experience, And Competencies
 
 
 
 
 <ul>
 <li>
 University Graduate: Must hold a bachelor&rsquo;s degree from a recognized institution.
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 Experience: Experience in a Customer Contact Center or Telesales environment within a service industry is highly preferred.
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 Language Proficiency: Excellent command of both spoken and written English is required.
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 Communication Skills: Exceptional verbal and written communication skills, with the ability to adjust style to meet the needs of diverse audiences.
 
 
 
 </li>
 </ul>
 We 𝗗𝗲𝗹𝗶𝘃𝗲𝗿 𝘁𝗵𝗲 𝗗𝗶𝗳𝗳𝗲𝗿𝗲𝗻𝗰𝗲
 
 
 We 𝗖𝗮𝗿𝗲
 
 
 We 𝗚𝗿𝗼𝘄 𝗧𝗼𝗴𝗲𝘁𝗵𝗲𝗿
 
 
 Do you see a personal challenge in these versatile and responsible tasks? Then
 
 Apply Now!
 
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Customer Service Representative

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 Would you like to become part of the world's most international company in the world?
 
 
 A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.
 
 
 Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!
 
 
 YOUR TASKS:
 
 
 
 <ul>
 <li>
 Act as an ambassador for DHL at all times and attend to customer needs in a professional, friendly and courteous manner
 </li>
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 Meet the expectations of delivery and pick up
 </li>
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 Communicate with dispatch/CS when customer needs change and use initiative and judgement to meet customer expectations
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 Assist with a range of Operations tasks as required.
 
 
 
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 </ul>
 Qualifications:
 
 
 YOUR PROFILE:
 
 
 
 <ul>
 <li>
 Must have clean, open and current manual Qatari driver&rsquo;s license with more than one year of driving experience
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 Must have a Heavy Vehicle license
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 Physical capacity to perform the inherent requirements of the role including moving, lifting, carrying, loading/unloading various shaped/weight objects regularly
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 Excellent verbal communication skills and interpersonal style
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 Excellent personal presentation, grooming and hygiene
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 Knowledge of safe manual handling practices/OHS issues
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 Sound educational background, with basic knowledge of the Service Industry
 
 
 
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 </ul>
 OUR OFFER:
 
 
 
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 Strong career support in an international environment.
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 Great culture and colleagues.
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 <li>
 Multifarious benefit program.
 
 
 
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 </ul>
 Do you see a personal challenge in these versatile and responsible tasks? Then apply now!
 
 
 We look forward to receiving your application!
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Courier

Join DHL Express and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

DHL Express

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Customer Service Representative

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