Urwah Admin

DHL Express

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 Role Purpose
 
 
 The IT Program Delivery Manager leads the end-to-end execution of IT programs and projects for DHL Express Egypt while driving the strategic ownership of the Digital Customer Solutions function. This position serves as the critical link between structured program governance and live, customer-facing operations, ensuring customer shipping platforms remain highly available, high-performing, and fully compliant with changing national customs and regulatory mandates.
 
 
 Key Responsibilities
 
 
 
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 Lead the end-to-end planning, execution, and monitoring of local IT programs and projects to achieve business objectives across scope, schedule, resources, budget, and quality.
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 Manage the delivery of the local customs and regulatory technology portfolio, specifically handling integrations such as Nafeza and Advanced Cargo Information Declaration (ACID) from initiation through benefit realization.
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 Provide comprehensive functional leadership to the Digital Customer Solutions team, overseeing professional growth, resource planning, and knowledge continuity.
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 Own the operational performance, service level agreements, and continuous enhancement of customer-facing shipping tools, including MyDHL+, APIs, Electronic Data Interchange (EDI), and breakbulk feeds.
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 Act as the senior escalation point for technical customer support issues, managing critical operational problems to successful resolution.
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 Partner with the Commercial division to streamline customer onboarding, training, and technical support on all corporate digital shipping applications.
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 Drive technology automation and process improvement across internal IT workflows and external digital touchpoints to elevate service quality.
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 Manage high-level stakeholder relationships across Operations, Commercial, Customer Service, Finance, Customs, Gateway, and external vendor partners.
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 Represent Egypt IT in regional and global corporate forums, coordinating project dependencies and technical standards with international IT units.
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 Maintain rigorous project governance, technical documentation, and performance reporting according to local and regional corporate standards.
 
 
 
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 Qualifications, Experience And Competencies
 
 
 
 
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 University Graduate with a Bachelor's degree in Information Technology, Computer Science, Engineering, or a closely related technical field.
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 Project Management Professional (PMP) or PRINCE2 certification is highly desired.
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 ITIL certification is considered a strong asset for service delivery alignment.
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 6 to 8 years of proven experience in IT project/program management, systems solution delivery, or technical service management.
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 2 to 3 years of experience in a formal team leadership or supervisory role, with a focus on coaching and developing technical personnel.
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 Solid baseline knowledge of digital customer platforms, software application integration, APIs, and Electronic Data Interchange (EDI) protocols.
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 Prior exposure to, or practical experience delivering software solutions for, trade compliance, logistics operations, or customs-related regulatory updates (e.g., Nafeza, ACID).
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 Advanced analytical problem-solving skills combined with sound decision-making capabilities under demanding, non-negotiable external deadlines.
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 Excellent communication, presentation, and stakeholder engagement skills, with the ability to influence senior business managers and external partners.
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 Full professional proficiency in written and spoken English and Arabic.
 
 
 
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 Equal Treatment Clause:
 
 We are committed to fostering equal opportunity and strictly reject all forms of discrimination. At DHL Group, employee selection is based exclusively on individual qualification, performance, skills, and professional experience.
 
 
 ✨ We 𝗗𝗲𝗹𝗶𝘃𝗲𝗿 𝘁𝗵𝗲 𝗗𝗶𝗳𝗳𝗲𝗿𝗲𝗻𝗰𝗲
 
 
 ✨ We 𝗖𝗮𝗿𝗲
 
 
 ✨ We 𝗚𝗿𝗼𝘄 𝗧𝗼𝗴𝗲𝘁𝗵𝗲𝗿
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IT Program Delivery Manager

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 Role Purpose:
 
 
 
 Serve as DHL&rsquo;s on-site representative within a key customer&rsquo;s premises, ensuring smooth day-to-day operational support, strong customer experience, and effective coordination between the customer and DHL teams.
 
 
 
 Key Responsibilities
 
 
 
 
 Customer Support &amp; Service Excellence
 
 
 
 
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 Act as a DHL ambassador at all times, providing professional, friendly, and solution-oriented support.
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 Handle customer requests promptly and ensure a high level of service satisfaction.
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 Maintain strong communication with the customer, addressing inquiries related to both import and export shipments.
 
 
 
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 Operational Coordination
 
 
 
 
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 Prepare and issue AWBs directly from the customer site.
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 Track shipments proactively and provide the customer with accurate updates throughout the process.
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 Coordinate closely with DHL Sales to protect, grow, and retain the business allocated to this key account.
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 Support invoice follow-up by liaising between DHL Finance and the customer&rsquo;s finance team to ensure timely resolution.
 
 
 
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 Cross-Functional Collaboration
 
 
 
 
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 Work as part of the wider DHL team, contributing to tasks and initiatives such as mailshots and customer communication activities.
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 Share customer insights and concerns with relevant internal departments to support continuous improvement.
 
 
 
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 Skills &amp; Competencies
 
 
 
 
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 Proficient in English, Excel, Word, and email communication.
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 Strong communication skills with a customer-oriented mindset.
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 Organized, reliable, and able to manage multiple tasks efficiently.
 
 
 
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 Education &amp; Experience
 
 
 
 
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 University degree required.
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 Logistics experience in a plus.
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In-House Logistics Coordinator

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 Location:
 
 
 
 West Cairo (Mohandessin, Dokki, Zamalek, Haram, Shiekh Zayed, 6th of October city, Downtown and others)
 
 
 
 Role Purpose:
 
 
 
 Achieve revenue targets through effectively promoting and selling DHL&rsquo;s products and value-added services.
 
 
 Ensure that collection and deliveries of shipments are processed as per network standards and provide a competent, courteous, efficient and proactive point of contact for customers.
 
 
 
 Key Activities:
 
 
 
 
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 Represent DHL professionally and respond to customer needs in a courteous manner.
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 Build and maintain strong relationships with customers.
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 Work proactively to support teamwork, shuttle operations, and overall performance.
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 Deliver fast and professional service, recognizing the urgent nature of express shipments.
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 Follow DHL procedures, ISO standards, and safe working practices.
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 Maintain solid knowledge of DHL network, products, and services to provide accurate information.
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 Report recurring issues promptly for corrective action.
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 Accurately process shipments and ensure correct data entry for flawless airwaybills.
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 Promote and sell DHL&rsquo;s value-added services and contribute to the Sales Lead program.
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 Suggest improvements to processes, systems, and services to enhance customer experience.
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 Work both independently and with the team to achieve goals and foster team spirit.
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 Ensure shipments, documents, and invoices are completed and recorded by end of shift.
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 Manage supplies, track cash sales, and submit daily cash summaries to Accounts.
 
 
 
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 Qualifications - External
 
 
 
 
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 Bachelor&rsquo;s degree from a recognized university.
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 Ability to achieve sales targets and overcome challenges.
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 Previous experience in retail sales preferred.
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 Fluent in English and Arabic, with excellent verbal and written communication skills.
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 Proficient in Microsoft Office (Word, Excel, PowerPoint).
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 Skilled in building and sustaining strong customer relationships.
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Retail Sales Representative

Join DHL Express and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

DHL Express

About Company

IT Program Delivery Manager

In-House Logistics Coordinator

Retail Sales Representative