Urwah Admin

DHL Express

<div>
 Connecting people, improving lives &mdash; it starts with you.
 
 
 Join a team where your passion for people shapes the way the world delivers.
 
 
 Role Summary:
 
 
 The job holder is responsible for supporting in end-to-end recruitment cycle, onboarding, employee engagement activities, HR Communication, and HR initiatives locally following regional agenda.
 
 
 Primary Responsibilities:
 
 
 
 <ul>
 <li>
 Supporting in end-to-end talent acquisition processes, including securing approvals, conduction intake meetings, posting jobs, sourcing, screening candidates, interviewing, selection, offering, and onboarding.
 </li>
 <li>
 Plan and coordinate external/internal advertisements and career fair participation as needed.
 </li>
 <li>
 Maintain accurate and up-to-date candidate records within the Applicant Tracking System (ATS).
 </li>
 <li>
 Handle internal HR communication effectively, ensuring alignment across departments.
 </li>
 <li>
 Coordinate onboarding activities and ensure timely delivery of orientation and welcome materials.
 </li>
 <li>
 Implement an annual employee engagement calendar aligned with HR and business objectives.
 </li>
 <li>
 Coordinate internship programs, sponsorships, and educational institution collaborations as needed.
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Human Resources, Business Administration, or a related field.
 </li>
 <li>
 Professional HR certification (e.g., HRMD, SHRM-CP, PHR, CIPD) is preferred.
 
 
 
 </li>
 </ul>
 Experience:
 
 
 
 <ul>
 <li>
 Minimum of 1&ndash;3 years of progressive experience in talent acquisition, recruitment operations, or employee engagement, preferably in a multinational environment.
 </li>
 <li>
 Experience in managing the full recruitment lifecycle and implementing engagement strategies.
 
 
 
 </li>
 </ul>
 Key Knowledge, Skills and Competencies:
 
 
 
 <ul>
 <li>
 Strong knowledge of sourcing techniques, recruitment tools, and Applicant Tracking Systems (ATS) platforms (e.g., Taleo, SuccessFactors).
 </li>
 <li>
 Excellent understanding of employee engagement best practices.
 </li>
 <li>
 High level of confidentiality, discretion, and professionalism.
 </li>
 <li>
 Excellent communication skills &ndash; both written and verbal.
 </li>
 <li>
 Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
 
 
 
 </li>
 </ul>
 Do you see a personal challenge in these versatile and responsible tasks? Then
 
 Apply Now!
 
</div>

Talent Acquisition and Engagement Specialist

<div>
 Job Description:
 
 
 Would you like to become part of the world's most international company in the world?
 
 
 A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.
 
 
 Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!
 
 
 
 Your Tasks:
 
 
 
 
 <ul>
 <li>
 Act as an ambassador for DHL at all times and attend to customer needs in a professional, friendly and courteous manner.
 </li>
 <li>
 Ensure that a high level of professional rapport is developed and maintained with all customers.
 </li>
 <li>
 Follow up on all customer enquiries and direct customer to the correct DHL department where further information is required.
 </li>
 <li>
 Provide a high level of customer service and professionalism taking into account the consideration that all DHL customers have an express requirement and are looking for instant and immediate action.
 </li>
 <li>
 Maintain a thorough knowledge of all departments, DHL network, products and services so that customers are provided accurate information on pricing, transit times, clearance delays, custom paperwork requirements, packing, accounting and sales queries with confidence at all times.
 </li>
 <li>
 Process all shipments accepted at the counter accurately and enter relevant data to ensure perfect airwaybills thus offering DHL&rsquo;s most suitable service to the customer.
 
 
 
 </li>
 </ul>
 
 Job Qualifications:
 
 
 
 YOUR PROFILE
 
 
 
 <ul>
 <li>
 Proven ability to work under pressure in a fast paced, time sensitive environment.
 </li>
 <li>
 Sound educational background with knowledge of the Service Industry, an added advantage.
 </li>
 <li>
 Good oral and written communication skills.
 </li>
 <li>
 Tolerance for stress in a fast-paced working environment.
 </li>
 <li>
 Able to work on a flexible schedule.
 </li>
 <li>
 Adheres to policies and procedures.
 </li>
 <li>
 Possesses good relationship building and interpersonal skills.
 </li>
 <li>
 Ability to effectively contribute as a team member as part of a busy team.
 
 
 
 </li>
 </ul>
 
 Our Offer:
 
 
 
 
 <ul>
 <li>
 Strong career support in an international environment
 </li>
 <li>
 Great culture and colleagues
 </li>
 <li>
 Multifarious benefit program
 
 
 
 </li>
 </ul>
 Do you see a personal challenge in these versatile and responsible tasks? Then apply now!
 
 
 We look forward to receiving your application!
</div>

Service point Advisor

<div>
 
 YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.
 
 
 
 Would you like to become part of the world's most international company in the world?
 
 
 A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.
 
 
 Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit www.dpdhl.jobs/express
 
 
 Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!
 
 
 
 Overall Role Purpose
 
 
 
 The Senior HR Manager - Business Partner will serve as a strategic partner to the Aviation entity, aligning HR practices with business objectives to foster a high-performance culture. This role requires a deep understanding of the aviation industry, strong leadership skills, and the ability to drive HR initiatives that support organizational goals. As well as Implement various HR processes and policies by providing day-to-day HR support and solutions to attract, manage, develop, motivate and retain employees to achieve business objectives in line with business needs, overarching HR plans/ policies, best practices and current legislation/regulations.
 
 
 
 Your Tasks:
 
 
 
 
 HR Strategy Development and Planning:
 
 
 
 
 <ul>
 <li>
 Develop and implement a HR strategy, which enables the Aviation entity to meet its commercial goals and business objectives. Strategies need to be in line with MENA HR plan and adapted to local needs.
 
 
 
 </li>
 </ul>
 
 Strategic HR Partnership:
 
 
 
 
 <ul>
 <li>
 Collaborate closely with executive leadership to define and execute HR strategies that drive business performance and support organizational objectives.
 </li>
 <li>
 Act as a trusted advisor to senior management, providing insights on HR best practices, workforce planning, and organizational development.
 </li>
 <li>
 Facilitate strategic planning sessions to align HR initiatives with business goals, ensuring that HR is viewed as a key partner in achieving operational success.
 
 
 
 </li>
 </ul>
 
 Employee Relations:
 
 
 
 
 <ul>
 <li>
 Foster a positive work environment by addressing employee concerns and promoting effective communication.
 </li>
 <li>
 Mediate conflicts and provide guidance on employee performance issues.
 </li>
 <li>
 Provide support and guidance to managers and staff to maintain positive employee relations.
 </li>
 <li>
 Identify and implement approaches to ER that are suitable to the Aviation entity working conditions and environment. This is to be done with coordination with the ER team.
 </li>
 <li>
 Regular capture and assess the Voice of Employees through meetings, focus groups, Employee Opinion Surveys (EOS) with the specific goal of identifying any perceived areas requiring improvement and developing and implementing solutions, which foster positive employee relations and thereby enhance productivity.
 </li>
 <li>
 Manage Employee recognition and suggestion schemes to enhance employee engagement and improve performance.
 </li>
 <li>
 Cultivate a positive organizational culture by promoting open communication, employee engagement, and recognition initiatives.
 </li>
 <li>
 Address complex employee relations issues effectively, including conflict resolution, disciplinary actions, and performance management.
 </li>
 <li>
 Implement employee feedback mechanisms (e.g., surveys, focus groups) to gauge satisfaction and inform HR strategies.
 
 
 
 </li>
 </ul>
 
 Change Management:
 
 
 
 
 <ul>
 <li>
 Support organizational change initiatives by providing HR expertise and guidance.
 </li>
 <li>
 Communicate changes effectively to ensure employee understanding and buy-in.
 </li>
 <li>
 Lead HR initiatives during organizational changes, such as mergers, acquisitions, or restructuring, to ensure smooth transitions and employee buy-in.
 </li>
 <li>
 Develop change management strategies that include communication plans, training, and support systems for affected employees.
 </li>
 <li>
 Assess the impact of change initiatives on employee morale and productivity, making recommendations for adjustments as needed.
 
 
 
 </li>
 </ul>
 
 Market Trend Analysis:
 
 
 
 
 <ul>
 <li>
 Conduct market trend studies within the aviation industry from an HR perspective, analyzing workforce trends, talent availability, and competitive practices.
 </li>
 <li>
 Utilize data-driven insights to inform HR strategies, ensuring alignment with industry standards and emerging trends.
 </li>
 <li>
 Monitor changes in labor laws, regulations, and industry standards that may impact HR practices and organizational compliance.
 
 
 
 </li>
 </ul>
 
 Data Analysis and Reporting:
 
 
 
 
 <ul>
 <li>
 Utilize HR metrics to assess workforce trends and inform decision-making.
 </li>
 <li>
 Prepare reports for senior management on HR initiatives and outcomes.
 </li>
 <li>
 Leverage HR analytics to track key performance indicators (KPIs) related to recruitment, retention, employee engagement, and workforce diversity.
 </li>
 <li>
 Prepare and present comprehensive reports to senior management on HR initiatives, trends, and recommendations for continuous improvement.
 </li>
 <li>
 Use data to identify opportunities for enhancing HR processes and improving overall organizational performance.
 
 
 
 </li>
 </ul>
 
 Training and Development:
 
 
 
 
 <ul>
 <li>
 Identify organizational training needs through assessments and employee feedback, and develop targeted training programs to enhance skills and competencies.
 </li>
 <li>
 Foster a culture of continuous learning by promoting professional development opportunities, mentorship programs, and leadership training.
 </li>
 <li>
 Evaluate the effectiveness of training programs and adjust strategies based on feedback and performance metrics.
 
 
 
 </li>
 </ul>
 
 Recruitment and Workforce Planning:
 
 
 
 
 <ul>
 <li>
 Follow recruitment policies and procedures, which ensure that we attract and recruit staff with the right skills at the right time.
 </li>
 <li>
 Utilize effective workforce planning approaches to ensure business continuity and growth.
 </li>
 <li>
 Localization of the workforce is a key focus for recruitment activities. This is to be done with coordination with the recruitment team.
 
 
 
 </li>
 </ul>
 
 Compensation and Benefits:
 
 
 
 
 <ul>
 <li>
 Must have full understanding and knowledge of compensation and benefit policies and procedures, and implement these policies which are equitable, in line with the market and also meet business objectives to ensure retention of high-quality staff.
 </li>
 <li>
 Analyze and recommend competitive compensation and benefits packages to attract and retain talent.
 </li>
 <li>
 Ensure compliance with labor laws and regulations related to compensation practices.
 </li>
 <li>
 Conduct market research and analysis to ensure competitive compensation structures and benefit offerings, tailored to the aviation industry.
 </li>
 <li>
 Ensure compliance with all relevant labor laws and regulations regarding compensation and benefits administration.
 
 
 
 </li>
 </ul>
 
 Talent Management and Succession Planning
 
 
 
 
 <ul>
 <li>
 Manage the talent development and succession planning to meet the needs of the Aviation business and environment. These need to be done with the support of L &amp; D team.
 </li>
 <li>
 Lead comprehensive talent acquisition strategies tailored to the aviation sector, focusing on attracting and retaining top-tier talent.
 </li>
 <li>
 Design and implement succession planning and career development programs to prepare high-potential employees for future leadership roles.
 </li>
 <li>
 Conduct regular talent assessments to identify skill gaps and develop targeted training programs to address these needs with the support of L&amp;D team.
 
 
 
 </li>
 </ul>
 
 Performance Management and Development
 
 
 
 
 <ul>
 <li>
 Ensure that managers and supervisors are well equipped to evaluate performance and, IKO/ KPIs, competencies, identify development needs, discuss career aspirations.
 </li>
 <li>
 Oversee the performance management process, ensuring alignment with business goals.
 </li>
 <li>
 Implement initiatives to enhance employee engagement and retention.
 </li>
 <li>
 Oversee the performance appraisal process, ensuring it is fair, transparent, and aligned with organizational goals.
 </li>
 <li>
 Develop performance improvement plans for underperforming employees and provide coaching to managers on performance management best practices.
 </li>
 <li>
 Create initiatives to enhance employee engagement, such as recognition programs and team-building activities.
 
 
 
 </li>
 </ul>
 
 Reporting, Budgets, Organization Structure and Full Alignment
 
 
 
 
 <ul>
 <li>
 To provide comprehensive reports relating to key measurables in Human Resources. To support additional reporting as required by the VP Aviation.
 
 
 
 </li>
 </ul>
 
 Employee Engagement and Health &amp; Wellbeing
 
 
 
 
 <ul>
 <li>
 Drive employee engagement strategies that promote a positive workplace culture, enhance job satisfaction, and foster a sense of belonging among employees.
 </li>
 <li>
 Develop and implement health and wellbeing initiatives, including mental health programs, wellness challenges, and work-life balance policies, to support employees' physical and emotional health.
 </li>
 <li>
 Collaborate with leadership to create a supportive environment that encourages open discussions about wellbeing and provides resources for employees to seek help.
 </li>
 <li>
 To implement and drive regional specific Health &amp; Wellbeing initiatives/programs in the Aviation entity. This is to be done with coordination with the Employee Engagement team.
 
 
 
 </li>
 </ul>
 
 Other Duties
 
 
 
 
 <ul>
 <li>
 Manage leave accruals and provide reports to department heads to promote the utilization of leave balances.
 </li>
 <li>
 Promote and support digitalization and usage of HR tools (SMARTCONNECT, UNIFY etc).
 </li>
 <li>
 Support CIS/CIM plan implementation within the Aviation Entity as advised by the L&amp;D Manager.
 </li>
 <li>
 Promote and drive the Annual Performance Appraisal process within the Aviation Entity.
 </li>
 <li>
 Project lead for Aviation Entity for Centre of Excellence programs (Long Service Awards, Employee of the Month and Chief Energizer Awards etc. Need to coordinate with the Employee Engagement team for support in this area.
 </li>
 <li>
 Organize and Manage Aviation Entity Quarterly External Town Halls.
 </li>
 <li>
 Deliver initiatives in all areas of engagement, recognition, motivation and diversity for Aviation Entity.
 </li>
 <li>
 Serve as the first point of contact for senior managers and other personnel to provide advice and support on all ER/IR issues.
 </li>
 <li>
 Advise, guide and lead negotiations with trade unions and social partners. This will be done in coordination with the ER/IR team.
 </li>
 <li>
 Ensure effective case management of people related issues such as: disciplinarians, performance management, employment tribunals, grievance, etc.
 </li>
 <li>
 Monitor ER climate, conduct ER analysis and advice business on process improvements and how to become more proactive on ER matters.
 </li>
 <li>
 Implement the annual Employee Opinion Survey (EOS) with the specific goal of identifying any perceived areas requiring improvement and developing and implementing solutions, which foster positive employee relations and enhance productivity. Provide guidance and advice to Aviation stakeholders on EOS follow up.
 </li>
 <li>
 Coach and support managers with facilitating Active Leadership Workshops, performance dialogues, EOS / improvement workshops, team building and other engagement activities.
 </li>
 <li>
 Ensure that my Talent World is actively used by all managers and supervisors within the areas of control for the purpose of evaluating KPIs, competencies, development needs and career aspirations so that it is seen as fair and objective process by the employee and can be used as an effective document for measuring performance and identifying training and development needs.
 </li>
 <li>
 Document organizational structure and ensure that structure complies with Regional Structure recommendations and is optimized, with clear accountabilities and maximum productivity.
 </li>
 <li>
 Conduct Exit interviews for all exiting employees (resigned /retiring).
 </li>
 <li>
 Induction of new joiners once they complete their onboarding in the HR Shared Services department.
 </li>
 <li>
 Provision of induction plan (meetings with existing SMT) for Senior Management new joiners
 </li>
 <li>
 Other Jobs and duties as and when required by the Company / Management.
 
 
 
 </li>
 </ul>
 
 Your Profile:
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in human resources, Business Administration, or a related field; master&rsquo;s degree and/or HR certification (e.g., SHRM-SCP, SPHR, CIPD) preferred.
 </li>
 <li>
 Minimum of 10-12 years of progressive HR experience, with at least 5 years in a managerial or strategic role within the aviation industry with specific experience in remuneration, ER, Employee Engagement.
 </li>
 <li>
 Strong knowledge of HR best practices, labor laws, and regulations relevant to the aviation sector.
 </li>
 <li>
 Ability to travel as needed to support business operations and initiatives.
 </li>
 <li>
 Strong understanding of the aviation industry's unique HR challenges and opportunities.
 </li>
 <li>
 Proven experience in talent management, employee relations, and organizational development.
 </li>
 <li>
 Excellent interpersonal and communication skills, with the ability to influence and engage stakeholders at all levels.
 </li>
 <li>
 Strong analytical and problem-solving skills, with a data-driven approach to decision-making.
 </li>
 <li>
 Working knowledge of Microsoft Word, Excel and Power Point.
 </li>
 <li>
 Good oral and written communication skills in both Arabic and English.
 
 
 
 </li>
 </ul>
 
 Our Offer:
 
 
 
 
 <ul>
 <li>
 Strong career support in an international environment.
 </li>
 <li>
 Great culture and colleagues.
 </li>
 <li>
 Multifarious benefit program.
 
 
 
 </li>
 </ul>
 Do you see a personal challenge in these versatile and responsible tasks? Then apply now!
 
 
 
 We look forward to receiving your application!
 
</div>

Senior HR Manager - HR BP Aviation

<div>
 
 Location:
 
 
 
 East Cairo (e.g., Nasr City, Heliopolis, New Cairo, Rehab, Madinaty, Sheraton, El Nozha, 10th of Ramadan)
 
 
 
 Role Purpose:
 
 
 
 Achieve revenue targets through effectively promoting and selling DHL&rsquo;s products and value-added services.
 
 
 Ensure that collection and deliveries of shipments are processed as per network standards and provide a competent, courteous, efficient and proactive point of contact for customers.
 
 
 
 Key Activities:
 
 
 
 
 <ul>
 <li>
 Represent DHL professionally and respond to customer needs in a courteous manner.
 </li>
 <li>
 Build and maintain strong relationships with customers.
 </li>
 <li>
 Work proactively to support teamwork, shuttle operations, and overall performance.
 </li>
 <li>
 Deliver fast and professional service, recognizing the urgent nature of express shipments.
 </li>
 <li>
 Follow DHL procedures, ISO standards, and safe working practices.
 </li>
 <li>
 Maintain solid knowledge of DHL network, products, and services to provide accurate information.
 </li>
 <li>
 Report recurring issues promptly for corrective action.
 </li>
 <li>
 Accurately process shipments and ensure correct data entry for flawless airwaybills.
 </li>
 <li>
 Promote and sell DHL&rsquo;s value-added services and contribute to the Sales Lead program.
 </li>
 <li>
 Suggest improvements to processes, systems, and services to enhance customer experience.
 </li>
 <li>
 Work both independently and with the team to achieve goals and foster team spirit.
 </li>
 <li>
 Ensure shipments, documents, and invoices are completed and recorded by end of shift.
 </li>
 <li>
 Manage supplies, track cash sales, and submit daily cash summaries to Accounts.
 
 
 
 </li>
 </ul>
 
 Qualifications - External
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree from a recognized university.
 </li>
 <li>
 Ability to achieve sales targets and overcome challenges.
 </li>
 <li>
 Previous experience in retail sales preferred.
 </li>
 <li>
 Fluent in English and Arabic, with excellent verbal and written communication skills.
 </li>
 <li>
 Proficient in Microsoft Office (Word, Excel, PowerPoint).
 </li>
 <li>
 Skilled in building and sustaining strong customer relationships.
 </li>
 </ul>
</div>

Retail Sales Representative

<div>
 
 YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.
 
 
 
 Would you like to become part of the world's most international company in the world?
 
 
 A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.
 
 
 Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit www.dpdhl.jobs/express
 
 
 Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!
 
 
 
 Overall Role Purpose
 
 
 
 The Employee Engagement &amp; Experience Specialist is responsible for designing, implementing, and managing initiatives that enhance employee engagement, satisfaction, and overall experience within all business entities in Bahrain. This role focuses on creating a positive workplace culture, fostering strong employee relationships, and ensuring that employees feel valued and motivated to contribute to the organization's success. In addition to assist the Senior HR Manager and the HR shared services team in day-to-day HR support, in accordance with HR policy and programs and to work on HR related projects and assignments required by the HR Director.
 
 
 
 Your Tasks:
 
 
 
 
 <ul>
 <li>
 Develop and implement strategies and programs to enhance employee engagement and promote a positive workplace culture.
 </li>
 <li>
 Conduct regular employee surveys and feedback sessions to assess engagement levels and identify areas for improvement.
 </li>
 <li>
 Design and facilitate programs that support employee well-being, recognition, and professional development.
 </li>
 <li>
 Analyze engagement survey results and other feedback mechanisms to identify trends and areas for improvement.
 </li>
 <li>
 Prepare reports and presentations for leadership on employee engagement metrics and program effectiveness.
 </li>
 <li>
 Dealing with suppliers, event management companies for all employee related engagement events.
 </li>
 <li>
 Work on HR related projects and assist in the implementation of these projects as directed by the HR manager.
 </li>
 <li>
 Organize, develop and manage HR events and employee activities as per the Employee Engagement calendar.
 </li>
 <li>
 Organize, manage, and develop CSR initiatives and the social pillar aspects of ESG under the guidance of the HR Director for all entities.
 </li>
 <li>
 Provide support and assistance across various areas within the HR Function as and when required.
 </li>
 <li>
 Prepare and circulate internal communications within the HR Team and the business according to the calendar and as required.
 </li>
 <li>
 Handle ad-hoc internal communications and launch roadshows when necessary.
 </li>
 <li>
 Manage, maintain, and update the library for annual HR announcements and internal communications.
 </li>
 <li>
 Review and monitor HR compliance controls on CRISP, including conflict of interest, compliance announcements, and roadshows.
 </li>
 <li>
 Prepare HR related reports and presentations as and when required for ACC calls, CBR and HR Meetings.
 </li>
 <li>
 Manage leave accruals and provide reports to department heads to promote the utilization of leave balances.
 </li>
 <li>
 Promote and support digitalization and usage of HR tools (SmartConnect, Career Market Place etc.).
 </li>
 <li>
 Assist in the delivery of initiatives in all areas of engagement, recognition, motivation and diversity for all entities.
 </li>
 <li>
 Project lead the E- Energizer Awards for all entities this needs to be in coordination with the Employee Engagement.
 </li>
 <li>
 Support the HR Manager / HRBP in ER-related matters, including administrative tasks such as preparing invitation letters, meeting minutes, and attending disciplinary meetings.
 </li>
 <li>
 Ability to resolve local issues with guidance from HR Manager and provide daily support.
 </li>
 <li>
 Support the EOS Shared Services Champion in the Promotion of annual Employee Opinion Survey by coordinating all EOS project activities within the region or function in scope.
 </li>
 <li>
 Support in facilitating CIS sessions.
 </li>
 <li>
 Develop and update the HR Power BI reporting tool.
 </li>
 <li>
 Monitor and report all HR KPIs.
 </li>
 <li>
 Other Jobs and duties as and when required by the Company / Management.
 
 
 
 </li>
 </ul>
 
 Your Profile:
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree required, master&rsquo;s degree preferred in Human Resources. minimum 5 years&rsquo; experience in Human Resources.
 </li>
 <li>
 Minimum 5 years+ generalist HR experience, with specific experience in remuneration, ER, Employee Engagement.
 </li>
 <li>
 Proven experience in employee engagement, HR, or organizational development roles
 </li>
 <li>
 Cross Functional Working
 </li>
 <li>
 Knowledge of employee engagement tools and methodologies.
 </li>
 <li>
 Strong communication, interpersonal, and presentation skills. Ability to analyze data and derive actionable insights
 </li>
 <li>
 Business Awareness and Acumen
 </li>
 <li>
 Sound decision making
 </li>
 <li>
 Working knowledge of Microsoft Word, Excel and Power Point.
 </li>
 <li>
 Good oral and written communication skills in both Arabic and English
 </li>
 <li>
 Self-motivated individual capable of taking ownership and working independently
 </li>
 <li>
 Tolerance for stress in a fast-paced working environment.
 </li>
 <li>
 Excellent organizational and project management skills.
 </li>
 <li>
 Passion for development of individuals
 </li>
 <li>
 Understanding of Business objectives and Business savvy.
 </li>
 <li>
 Team player with good relationship building and interpersonal skills
 
 
 
 </li>
 </ul>
 
 Our Offer:
 
 
 
 
 <ul>
 <li>
 Strong career support in an international environment.
 </li>
 <li>
 Great culture and colleagues.
 </li>
 <li>
 Multifarious benefit program.
 
 
 
 </li>
 </ul>
 Do you see a personal challenge in these versatile and responsible tasks? Then apply now!
 
 
 
 We look forward to receiving your application!
 
</div>

HR Employee Engagement & Experience Officer

<div>
 
 YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.
 
 
 
 Would you like to become part of the world's most international company in the world?
 
 
 A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.
 
 
 Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit www.dpdhl.jobs/express
 
 
 Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!
 
 
 
 Overall Role Purpose
 
 
 
 
 <ul>
 <li>
 Supervises licensed engineers and unlicensed maintenance mechanics. Has authorization to release aircraft back to service for which he is legally entitled to certify. Supervises licensed engineers and unlicensed maintenance mechanics. Has authorization to release aircraft back to service for which he is legally entitled to certify.
 </li>
 <li>
 Technical role with authorization to release aircraft back to service for which he is legally entitled to certify.
 </li>
 <li>
 Maintaining highest possible technical DRR whilst assessing multiple factors surrounding aircraft serviceability
 
 
 
 </li>
 </ul>
 
 Your Tasks:
 
 
 
 
 <ul>
 <li>
 Ensure that aircraft maintenance is performed to the highest standards and at all times in compliance with applicable and approved data.
 </li>
 <li>
 Assist in &ldquo;On-the-job&rdquo; training of mechanics and trainees in the performance of their duties.
 </li>
 <li>
 Responsible for the upkeep and update of Company issued IT such as IPADs &amp; onboard carried mobile phones.
 </li>
 <li>
 Responsible for the written and verbal communication of information from his shift to the succeeding shift to ensure a satisfactory level of continuity and safety with regard to work in progress (or pending) with respect to aircraft, equipment, personnel and safety.
 </li>
 <li>
 Be responsible for requisitioning of parts from stores, assuring serviceability of parts, completion of appropriate tags, return of parts to stores and assuring that required forms and documents are properly completed.
 </li>
 <li>
 Maintain and Manage the ETL as end users including the procedure to print in the event of ETL failure.
 </li>
 <li>
 Ensure that all maintenance related documentation is properly actioned and completed.
 </li>
 <li>
 Keep up-to-date on all applicable regulations, Service Bulletins, Airworthiness Directives and manufacturer&rsquo;s service letters and other pertinent publications.
 </li>
 <li>
 Responsible for the completion of mandatory trainings on a quarterly basis such as Continuation Training , SFAR 88 Fuel Tank safety &amp; Human Factors.
 </li>
 <li>
 Shall ensure that safety precautions and safe practices are adhered to and practiced by those personnel under his direction. Reporting any unsafe conditions or equipment to the Line Manager.
 </li>
 <li>
 The reporting of safety risks during flights at outstations through the Trip Reporting &amp; QPULSE systems.
 </li>
 <li>
 Ensure that company owned and/or operated maintenance and ground support equipment is operated and maintained in safe and operable condition. All GSE defects to be documented and reported to the GSE mechanic.
 </li>
 <li>
 Responsible to keep up to date with roster change notifications from the AIMs system even on days off.
 </li>
 <li>
 Ensure that all line maintenance areas are kept in a neat and orderly manner at all times.
 </li>
 <li>
 Will be required to act on behalf of Line Supervisor or Line Manager as required.
 </li>
 <li>
 Inputting of all relevant aircraft Tech Log and Work Order information including component changes into the TRAX computer maintenance program
 
 
 
 </li>
 </ul>
 
 Your Profile:
 
 
 
 
 <ul>
 <li>
 Must have a minimum of 10 years aircraft maintenance experience, excluding apprenticeship or basic training.
 </li>
 <li>
 Must be a licensed, certifying, and company-approved B2 Avionics engineer, preferably on the Boeing Aircraft
 </li>
 <li>
 Must be able to communicate assertively, effectively and diplomatically with flight crew, flight dispatchers, ground handling personnel and senior management, as required.
 </li>
 <li>
 Valid EASA Part 66 Aircraft Maintenance License or ICAO Type 2 License, with endorsement in Boeing 767 Aircraft.
 
 
 
 </li>
 </ul>
 
 Our Offer:
 
 
 
 
 <ul>
 <li>
 Strong career support in an international environment.
 </li>
 <li>
 Great culture and colleagues.
 </li>
 <li>
 Multifarious benefit program.
 
 
 
 </li>
 </ul>
 Do you see a personal challenge in these versatile and responsible tasks? Then apply now!
 
 
 
 We look forward to receiving your application!
 
</div>

B2 Licensed Engineer

<div>
 
 Role Purpose:
 
 
 
 Maintain between 400 and 600 existing DHL customers by telephone within the Direct Sales Segment. Be responsible for the revenue retention and development for this portfolio of accounts through the sales tactics of Up-Selling and Cross Selling related DHL services and products and for new business development by opening new accounts.
 
 
 
 Impact:
 
 
 
 
 <ul>
 <li>
 Responsible for work processes that affect success of own role and have a moderate impact on the performance of the department.
 
 
 
 </li>
 </ul>
 
 Problem/Complexity/Process:
 
 
 
 
 <ul>
 <li>
 Make telephone calls to existing customers on a regular pre-defined call cycle to secure new business.
 </li>
 <li>
 Act as Tele Sales customers&rsquo; main contact for DHL. Build a strong client relationship to ensure that the account performs and grows to its maximum potential, reducing attrition rate and minimizing opportunities for competitors to gain business.
 </li>
 <li>
 Open new accounts and ensure they trade profitably.
 
 
 
 </li>
 </ul>
 
 Customer/Stakeholder:
 
 
 
 
 <ul>
 <li>
 Act as Tele Sales customers&rsquo; main contact for DHL, responding and satisfying their sales and post sales requirements.
 </li>
 <li>
 Build a strong client relationship to ensure that the account performs and grows to its maximum potential.
 </li>
 <li>
 Manage a portfolio of customers via telephone.
 </li>
 <li>
 Liaise closely with Sales Channels
 
 
 
 </li>
 </ul>
 
 Autonomy:
 
 
 
 
 <ul>
 <li>
 Complete daily and weekly reports to measure individual and department effectiveness and provide figures showing weekly productivity of the department.
 </li>
 <li>
 Adhere to regional standards on profit margins and discount guidelines.
 </li>
 <li>
 Any deviation from the tariffs requires management agreement Work under limited supervision with periodic review. Use independent judgment and determine best course of action through the interpretation of policies and procedures.
 
 
 
 </li>
 </ul>
 
 People Management:
 
 
 
 
 <ul>
 <li>
 May provide general guidance/direction, training, and technical assistance to lower level service, production, and support personnel
 
 
 
 </li>
 </ul>
 
 Skills/ Qualifications:
 
 
 
 
 <ul>
 <li>
 2-4 years of experience in related area of responsibility.
 </li>
 <li>
 Senior service, production, or support roles highly experienced in area of responsibility.
 </li>
 <li>
 Performs all of the standard and some specialized more complex aspects of the function.
 </li>
 <li>
 Thorough knowledge of tasks and responsibilities.
 </li>
 <li>
 Effectively applies skills in accomplishing tasks.
 
 
 
 </li>
 </ul>
 OUR OFFER
 
 
 
 <ul>
 <li>
 Strong career support in an international environment.
 </li>
 <li>
 Great culture and colleagues.
 </li>
 <li>
 Multifarious benefit programm.
 
 
 
 </li>
 </ul>
 Do you see a personal challenge in these versatile and responsible tasks? Then apply now!
 
 
 We look forward to receiving your application!
</div>

Telesales Executive

Join DHL Express and explore 10   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.