Euro Motors is a leading Automotive Retailer dedicated to delivering exceptional products/services to our clients. We believe in fostering a dynamic and inclusive work environment where innovation thrives and employees can grow their careers.
We are seeking a highly motivated and experienced CRM Manager to join our team. The ideal candidate will be responsible for developing and implementing customer relationship management strategies that enhance customer satisfaction and retention, while driving sales growth. You will work closely with various departments to ensure our CRM systems and processes are optimized for maximum efficiency and effectiveness
Key Responsibilities:
- Develop and execute CRM strategies to improve customer engagement, loyalty, and retention.
- Analyze customer data to identify trends and insights that will drive business decisions.
- Collaborate with sales, marketing, and customer service teams to ensure alignment on customer communication and outreach efforts.
- Manage the CRM system, ensuring it is up-to-date, user-friendly, and effectively utilized across the organization.
- Create and monitor key performance indicators (KPIs) to measure CRM effectiveness and report on results.
- Conduct training sessions for staff on best practices for using the CRM system, weekly meetings and monthly reviews with your CRM Team.
- Stay informed about industry trends and emerging technologies to continually improve CRM processes.
Qualifications:
- Bachelor’s degree in Marketing, Business Administration, or a related field.
- Proven experience in CRM management.
- Strong analytical skills with the ability to interpret data and make data-driven decisions.
- Excellent communication and interpersonal skills.
- Familiarity with CRM software (e.g. Keyloop) and data analysis tools.
- Ability to work collaboratively in a fast-paced environment
What We Offer:
- Competitive salary and benefits package.
- Opportunities for professional development and career advancement.
- A supportive and inclusive workplace culture.
How to Apply:
If you are passionate about customer relationships and have a proven track record in CRM management, we would love to hear from you! Please submit your resume and a cover letter detailing your relevant experience.
Join us in shaping the future of Euro Motors and making a difference in our customers' lives!