1. BRIEF DESCRIPTION OF JOB FUNCTION

The function of Telemarketing Agent entails the following:

2. DUTIES ACTUALLY PERFORMED BY THIS POSITION:

• Serves customers by selling products via telephone.
• Contact individuals by telephone in order to solicit sales for goods or services.
• Recommends changes in products, service, and policy by evaluating results and competitive developments.
• Resolves customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management.
• Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.
• Conduct client or market surveys, and type detailed notes regarding sale or service offered.
• Deliver prepared sales talks, reading from scripts that describe products or services, to persuade potential customers to purchase a product or service.
• Explain products or services and prices, and answer questions from customers.
• Maintain records of contacts, accounts, and orders in the company’s system only.
• Obtain customer information such as name, address, and payment method, and enter orders into computers.
• Obtain names and telephone numbers of potential customers from sources such as referrals, cold calling, and any other legal means.
• Assist and support the line manager by taking tasks assign by them when necessary.

1. ESSENTIAL QUALIFICATION REQUIRED (EDUCATION/ EXPERIENCE/ SKILLS)

• Minimum of high school certification
• Diploma and some form of work experience is preferred
• Strong communication skills
• Good selling skills
• Positive energy and teamwork ethos
• Excellent written and oral communication skills.
• Good understanding of the services
• Be highly computer literate, particularly in Microsoft Office Products.
• Ability to persuade others to change their minds or behavior.
• Ability to give full attention to what other people are saying,
  and to actively look for ways to help people.

2. Typical Working Conditions

Normal Working Hours40 hours a week

Working Timing may include rotating shift.

Work may require occasional weekend and/or evening work