Job Description Summary
Grid and Electrification Software related customer equipment, facilities or infrastructure projects : responsible for project delivery, profit & loss accountability, and customer satisfaction through management of project related activities and resources. Impacts approaches, projects and programs in the functional area or affected business organization and ways of working. Impacts quality, efficiency and effectiveness of own team. Has significant input into priorities. Guided by professional practices and policies that are shaped by the role. The role has moderate autonomy, requiring high levels of operational judgment.Job Description
Roles and Responsibilities
You will report to region Business Operations Director and will work in close cooperation with all Software (SWS) regional functions and you will be responsible for:
Deliver operational results for the portfolio, with key business performance indicators including Orders, Sales, Billing, Margin, and Cash
Manage customer relationships at multiple levels of their organization, providing a success delivery model
Build strong relationship with SWS customers and business stakeholders
Work closely with GEV leadership to investigate, analyze and resolve customer
issues in a timely manner
Drive operational excellence and rigor on Fulfilment of metrics and quality to deliver
process excellence and Track performance in key areas such as EHS, customer
satisfaction, productivity and talent development
Be responsible for backlog, forecasting, pipeline and weekly financial tracker updates for SWS financials. Understand trends and drivers, and effectively communicate risks, opportunities, changes, and key gap closure activities
Own and drive a cash target (including inventory) and resolve key past due or
collection issues
Drive improvement through identification and implementation of corrective and
preventative actions
Assist with short and long-term business planning (i.e. Op Plan, Growth Play Book)
Own Customer Playbooks and work with the local area sales team to develop
retention, growth, risk, and fulfillment strategies
Work with all functional and Products teams to explore growth opportunities both providing input on what the sub-region’s needs are as well as executing offerings
Demonstrate EHS leadership and ensure Zero Deviation Plan is implemented within the team
Maximize cross collaboration between SWS team and other GEV teams
Required Qualifications
Bachelor's degree from an accredited university or college with a Science, Engineering, or Project/Business Management qualification
Minimum of 10 to 12 years of Business experience, leading Operations and services and project Management with a strong technical knowledge of the SWS preferably
Minimum of 5 years of management experience with direct reports
Customer success oriented, able to bridge each internal Milestones / delivery to a customer success and added value
Profit & Loss (P&L) leadership experience, which includes short and long-term business planning
Strong financial acumen including the management of revenue, cost, and cash collection
Monitor control & mitigate financial, technical, commercial risks & opportunities
Rigorous and having a strong financial/operational discipline to drive the governance and the operational rhythm across his sub-region and consolidate with the region and support functions
International operations experience in managing complex projects (including Turnkey projects and large SW projects) along with the building of cross cultural and virtual teams
Demonstrated improved operational efficiencies in Software and IT delivery programs
Technical capabilities in the SWS domain, enabling him to identify the technical challenges and Risks and opportunity and drive the broader technical community to deliver
Strong people leadership, able to lead a remote and multi-cultural team and brig it to achieve great operational results
Effective communication skills addressing different audiences and influencing internal and external executive audiences contributing effectively to promote and increase the attraction of SWS services to bring talents on board to sustain the growth and the changes
Experience in developing and maintaining customer relationships.
Customer networking at an executive level to ease the business execution and able to detect, create and bring opportunities to maturity to support the commercial effort to sustain the growth
Contractual acumen
Arabic speaking is preferable.
Desired Characteristics:
Strong oral and written communication skills. Strong interpersonal and leadership skills.
Demonstrated ability to analyze and resolve problems.
Demonstrated ability to lead programs / projects.
Ability to document, plan, market, and execute programs.
Established project management skills.
Additional Information
Relocation Assistance Provided: Yes
Additional Information
Relocation Assistance Provided: Yes