Job Purpose Summary:

The incumbent will perform the settlement, processing and reconciliation transactions pertaining to all accounts and will ensure customer satisfaction by providing superior customer service.

Essential Duties & Responsibilities by Dimensions:

A. Shareholder & Financial:

• Implements KPI's and best practices for Manager, Accounting & Settlement role.
• Act within the limits of the powers delegated to the incumbent.
• Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.

B. Customer (Internal & External):

• To assist customers in all their queries on Bank's product and seek solution to their requests.
• Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.
• Build and maintain strong/effective relationships with related departments/units to achieve the Group's objectives.
• Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.

C. Internal (Processes, Products, Regulatory):

• Process charge backs and disputes within the required time frame in order to reduce losses.
• Ensure posting of transactions on a daily basis so that operating standards are fulfilled.
• Process card transactions disputes in an accurate and timely basis to meet customer demands.
• Reconcile the accounts on a daily basis.
• Assist branches and related departments as needed
• Answer questions and resolve problems as needed.
• Support and replace Card Processing personnel as needed.
• Keep management informed of area activities and of any significant problems.
• Attend and participate in meetings as required.
• Stay abreast of changes in Card disputes operations and policies.
• Extract MIS on timely basis for the purpose of closely monitoring them.
• Ensure compliance with all legal and regulatory pronouncements.
• Ensure full awareness of all the policies and procedures issued in relation to money laundering prevention.
• Support International Branches and subsidiaries

D. Learning & Knowledge:

• Stay abreast of changes in Card Processing operations and policies.
• Proactively identify areas for professional development of self and undertake development activities.
• Seek out opportunities to remain current with all developments in professional field.

Education/Experience Requirements:

• 
  Bachelor degree University Graduate/preferred with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study)
• At least 6 years of relevant experience, preferably within a highly rated international bank / cards operations is preferable.

Required Special Skills:

• 
  Good verbal and written communication skills (including report writing) in English and Arabic.
• Ability to make decisions and follow through with initiatives.
• Computer skills (MS Office and bank applications).
• Good problem solving skills.
• Planning, organizing and analytical ability.
• Ability to effectively interact at all levels in the bank and outside contacts