Urwah Admin

Qatar National Bank

<div> Role Summary ou will be responsible for providing timely and accurate authorization of outward and inward remittance requests including salary transfers, process clearing and collections activities (inward/outward) and post-dated cheques (PDCs) for the Group's retail, corporate and governmental clientele in the Sultanate of Oman.
as well Conducting central cash activities such as servicing QNB branch requests (including the offsite ATMs and cash deposit machines) for additional cash or transfer of cash from branches (including offsite ATMs and cash deposit machines) from / to the main vault. This will ensure maintenance of adequate cash levels.
In doing so, you'll adhere to the approved policy/ procedures and related processes in place for authorizing the same. Role Description Act within the limits of the powers delegated you:
Conduct daily balancing of the suspense/ transit accounts used for processing outward / inward remittance requests.
Provide adequate and efficient remittance processing, bulk processing services (i.e. clearing/collection, salary transfers, post-dated Cheques (PDCs) to internal customers including QNB domestic branches and thereby help them serve external customers including retail/corporate and government customers.
Ensure any suspicious transactions identified are discussed and reported to the Head Compliance.
Ensure all requests received during the day are completely, accurately and timely authorized within the prescribed TAT and that any pending items are identified and promptly attended to on the following day.
Swift transfers - liaise with the help desk function for resolving SWIFT/tested telex related issues.
Conduct the provision of central cash activities to provide transfer of cash from and to branches and thereby meet internal customer (QNB domestic branches) needs to enable them to serve external customers in a more efficient manner, resulting in increased external customer satisfaction levels.
Perform daily balancing of the related suspense/ transit accounts used for processing outward/ inward remittance requests and notifying the Manager Central Operations of long outstanding transactions that have not yet been cleared for initiation. Qualifications University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study) Seasoned with minimum 2 years of experience in various sub departments of Operations within a large bank.

 Special Required Skills:
<ul>
<li>Good oral and written communication skills in English (Arabic &amp; French preferred).</li>
<li>Knowledge of the collection rules/ regulations including pertinent regulatory directives (including AML related rules/ regulations) and related best practices.</li>
<li>Understanding of central cash operations/ activities and related processes.</li>
<li>Developing knowledge of SWIFT related operations, including usage of SWIFT terminals, related codes and operation of tested telex.</li>
<li>Ability to handle multiple priorities effectively in a deadline-oriented environment.</li>
<li>Detail oriented with good analytical skills</li>
<li>Computer skills and knowledge in MS Office applications</li>
</ul> Enter Details Enter Details
</div> This job has been sourced from an external job board. More jobs on https://www.qureos.com/

Associate Payments Cash & Clearing

<div> Role Summary The incumbent will be responsible for the supervision of administrative services such as the maintenance of insurance policies, provision of telephone services, maintaining relationships with external service providers, reviewing and forwarding utility bills and the provision of other administrative services. The incumbent will also manage the operation of security systems, security control room and to ensure that security systems, procedures and other guidelines are implemented, and standards fully comply with the requirements to ensure security of the entire Group's assets, properties and staff Role Description Supervise the Administrative &amp; Security Services team to ensure efficient support services operations
Supervise the provision of security services to all QNB premises.
Supervise the provision of administrative services for all the Group's departments and branches.
Responsible for external service and utility providers as per the delegated authority
Supervise the activities of staff in the Administrative Services Department.
Support the Country General Manager in determining the Group's insurance needs relating to staff, assets and trading.
Manage all insurance contracts ensuring their timely renewal and modification.
Periodically review the need for additional insurance.
Supervise the processes for receiving utility bills (including electricity, water and telephone), checking correctness, performing analysis on costs, and submission to accounts for payment processing.
Supervise the process of receiving inquiries/ complaints and ensure timely resolution of such issues.
Prepare periodic reports as required by management.
Maintain the relationship with external service providers.
Supervise the provision of corporate business services such as delivery, catering, stationery and small purchases and cleaning.
Coordinate with Security guarding Supervisors and CAMs supervisors on security issues to derive appropriate solutions.
Oversee CAMs Operations, review reports, and forward to higher management on any violations/issues to be look into for further improvement on security procedures.
Manage security checks to ensure security equipment are functional (such as break-in alarms, CCTV monitoring, burglary lock down systems, etc.) and monitor QNB and security company staff.
Provide guidance and training to security personnel on the use of preventive security equipments.
Liaise with the Police Department/Control room as and when needed.
Oversee and monitor bank access procedures, provide guidelines and monitor the process of ID passes issuance, checking, return and procedures in case of loss of ID.
Monitor the security expenditure against the budget and recommend the appropriate action to deal with any adverse budget variances.
Set examples by leading improvement initiatives through cross-functional teams ensuring successes.
Continuously encourage and recognise the importance of thinking out-of-the-box within the team.
Encourage, solicit and reward innovative ideas even in day-to-day issues.
Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML &amp; CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy).
Understand and effectively perform your role under the Three Lines of Defence principle to identify measure, monitor, manage and report risks.
Ensure systematic good outcomes for clients in accordance with Conduct Risk policy.
Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements.
Maintain appropriate knowledge to ensure full qualification to undertake the role.
Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence.
Attend mandatory (internal and external) seminars as instructed by the Bank.
Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information.
Maintaining utmost confidentiality concerning customer and internal bank information obtained during the course of business and provide such information on a need to know basis only to Senior Management of QNB, Audit and Compliance functions, and relevant Regulators.
Maintain high professional standards to uphold QNB's reputation and to strengthen its market leadership position.
All other ad hoc duties/activities related to QNB that management might request from time to time.
 Qualifications Bachelor's degree. seasoned with at least 8 years of relevant experience, preferably within a highly rated international bank, with administrative management and security supervisory responsibility.

 Required Special Skills:
<ul>
<li>Excellent oral and written communication skills in English and Arabic (preferable).</li>
<li>Possess strong computer software MS Office (Word, Excel) skills.</li>
<li>Excellent time management skills and ability to work in a deadline-oriented environment.</li>
<li>Ability to motivate and supervise teams from diverse cultural backgrounds.</li>
<li>Ability to effectively interact at all levels in the bank and outside contacts.</li>
<li>Customer service orientation.</li>
<li>Planning and organizing ability.</li>
</ul> Enter Details Enter Details
</div> This job has been sourced from an external job board. More jobs on https://www.qureos.com/

Senior Manager Administration

<div> Job Summary The incumbent is primarily is required to act an interface to the business community in a specific country; responsible for establishing strong working relationships, understanding that country's specific business direction, impending changes and ensuring the customer leverages value from IT services and capabilities. Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, QNB Country Compliance manual; Group Compliance Policies and Procedures (Data Protection Policy, Conflict of Interest) Main Responsibilities A. Shareholder &amp; Financial:
<ul>
<li>Responsible for developing and maintaining appropriate service level agreements (SLAs) with the business</li>
<li>Develop new service definitions ensuring that they can be delivered operationally and cost effectively</li>
<li>Build strong and productive relationships with key business stakeholders</li>
<li>Conduct 1st Level discussion for all IT Projects initiated with Business and help Business in preparing detailed Business Requirement Specification</li>
<li>Prepare a Demand outline for IT initiative raised by business</li>
<li>Preparer Business Cases in coordination with Business and ITD</li>
<li>Act as liaison with the business for all service improvements, changes and escalations for capturing primary requirements</li>
<li>Ensure timely, concise and effective communication with the business for service outage, service interruption and service improvement.</li>
<li>Member of the Change Advisory Board (CAB)</li>
<li>Implements KPI's and best practices for IT International Support Team</li>
<li>Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.</li>
</ul>
B. Customer (Internal &amp; External):
<ul>
<li>Work alongside the IT System/Operations manager to ensure that SLAs are met and business expectations are exceeded</li>
<li>Ensure that any SLA breaches are investigated and corrective action is taken to improve service delivery</li>
<li>Provide reports to an agreed schedule (or on request) including SLA performance and other key metric reports</li>
<li>To assist customers in all their queries on Bank's product and seek solution to their requests.</li>
<li>Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.</li>
<li>Build and maintain strong/effective relationships with related departments/units to achieve the Group's objectives.</li>
<li>Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.</li>
</ul>
C. Internal (Processes, Products, Regulatory):
<ul>
<li>Ensure that systems, processes and methodologies as specified are followed to provide effective monitoring, control and support of service delivery</li>
<li>Manage the overall service improvement plan and work with the IT Systems/Operations manager to ensure that it is being delivered to and that services are being improved</li>
<li>Conduct monthly service reviews with individual business stakeholders to discuss service issues and identify project requirements</li>
</ul>
D. Learning &amp; Knowledge:
<ul>
<li>Attend specific conferences in areas of financial services technology breakthroughs and innovations to adapt suitable ones to the bank's architecture</li>
<li>Possess a superior knowledge of the Group's IT structure, its products and related risks together with a good knowledge of operations and related controls</li>
<li>Identify areas for professional development of self and direct reports and act to enhance professional development of self and others</li>
<li>Proactively identify areas for professional development of self and undertake development activities.</li>
<li>Seek out opportunities to remain current with all developments in professional field.</li>
</ul>
E. Legal, Regulatory, and Risk Framework Responsibilities:
<ul>
<li>Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML &amp; CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy).</li>
<li>Understand and effectively perform your role under the Three Lines of Defence principle to identify measure, monitor, manage and report risks.</li>
<li>Ensure systematic good outcomes for clients in accordance with Conduct Risk policy.</li>
<li>Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements.</li>
<li>Maintain appropriate knowledge to ensure full qualification to undertake the role.</li>
<li>Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence.</li>
<li>Attend mandatory (internal and external) seminars as instructed by the Bank.</li>
</ul>
F. Other:
<ul>
<li>Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information.</li>
<li>Maintaining utmost confidentiality concerning customer and internal bank information obtained during the course of business and provide such information on a need to know basis only to Senior Management of QNB, Audit and Compliance functions, and relevant Regulators.</li>
<li>Maintain high professional standards to uphold QNB's reputation and to strengthen its market leadership position.</li>
<li>All other ad hoc duties/activities related to QNB that management might request from time to time.</li>
</ul>
 Education and Experience Requirements <ul>
<li> Bachelor's degree university graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study), Masters preferred</li>
<li>At least 8 years of relevant experience, preferably within a highly rated international bank.</li>
<li>Training and experience in banking systems relevant to the bank</li>
<li>Training courses and certification in relevant technology management</li>
</ul> Required Special Skills: <ul>
<li> Strong analytical and problem solving skills.</li>
<li>Excellent project management skills</li>
<li>Self-driven with well-developed motivational and team-building skills</li>
<li>Ability to identify need for change, adaptable and flexible in anticipating and realizing market opportunities</li>
<li>Strong documentation skills , Good interpersonal and networking skills</li>
<li>Excellent oral and written communication skills (including report writing) in English and Arabic.</li>
<li>Good interpersonal and presentation skills.</li>
<li>Understanding of the relevant laws, regulations, and practices.</li>
<li>Ability to make decisions and follow through with initiatives.</li>
<li>Personal integrity and self-management.</li>
<li>Planning, organising, and analytical ability.</li>
<li>Results oriented.</li>
<li>Strong analytical skills and the ability to communicate both verbally and in writing with all levels of management.</li>
</ul>
</div> This job has been sourced from an external job board. More jobs on https://www.qureos.com/

Senior Manager, IT International Support Team

<div> Job Purpose Summary The incumbent will support operational and tactical aspects of digital marketing campaigns, aiding in their smooth execution. This role involves assisting with campaign setup, monitoring ongoing campaigns, and adjusting strategies based on performance data. The Associate will collaborate with team members to ensure marketing efforts are cohesive and effectively contribute to the bank's digital marketing goals. Essential Duties &amp; Responsibilities by Dimensions A. Shareholder &amp; Financial:
<ul>
<li>Proactively and accountably assist in the implementation of the strategies and plans to achieve migration, transactions volumes, and revenue, profit and cost savings targets for the Group Retail Digital Business unit</li>
<li>Proactively support in meeting target budgets and working closely with partnerships of Group Digital Business units as well as local and International partners to evaluate opportunities for establishing partners to meet the end-to-end value chain requirements of customers.</li>
<li>Support the new initiatives that supports migration and preferred digital touch point use through relevant market intelligence and internal data analysis</li>
<li>Support Group Retail Digital Business in drawing a sustainable and future proof product lifecycle strategy</li>
<li>Recommend and implement innovative marketing strategy to transform the Bank into the Bank of future by leveraging technological advances with a vision to serve the customers with end-to-end integrated services of Banking &amp; beyond</li>
<li>Achieve and exceed KPI targets set for the unit aligned with Group Retail Digital Business</li>
<li>Implements KPI's and best practices Associate Digital Marketing</li>
<li>Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank</li>
<li>Act within the limits of the powers delegated to the incumbent.</li>
</ul>
<div></div>
 B. Customer (Internal &amp; External):
<ul>
<li>Drive and develop marketing, and embrace digitization into all customer related processes and channels to improve customer experience and satisfaction. Formulate a customer focused multichannel strategy and transform the customer engagements from conventional channels into digital channels. Establish leadership in the brand identity, particularly in the digital spectrum</li>
<li>Support the development of strategies to drive Group Retail Digital Business customer penetration, acquisition and retention</li>
<li>Build and maintain strong and effective relationships with all other related functions / units to achieve Group's goals / objectives</li>
<li>Adapt marketing approaches from successful allied industries in a smart manner and implement marketing initiatives to boost the revenue and profitability of existing business while at the same time focusing on future needs of customers.</li>
<li>Set up channels for taking continuous customer feedback leading to analysis that drives process transformation projects</li>
<li>To assist customers in all their queries on Bank's product and seek solution to their requests</li>
<li>Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.</li>
<li>Build and maintain strong/effective relationships with related departments/units to achieve the Group's objectives</li>
<li>Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required</li>
</ul>
<div></div>
<div>
 C. Internal (Processes, Products, Regulatory):
</div>
<ul>
<li>Maintain and conduct activities in compliance with policies and procedures, regulations and prevailing best practices</li>
<li>Directly report and work under the supervision of VP Digital Marketing (Line Manager)</li>
<li>Conduct meetings, prepare, and deliver presentations, as appropriate and requested by VP Digital Marketing</li>
<li>Submit periodic Management Information / Business Information reports to the VP Digital Marketing and to other executive management of the Group to appraise them about the Digital Business function's performance.</li>
</ul>
<div></div>
 D. Learning &amp; Knowledge:
<ul>
<li>Motivated, open-minded, high performer individual</li>
<li>Excellent Marketing, and good IT background</li>
<li>Possess good knowledge of financial services and digital/mobile technologies and innovations</li>
<li>Excellent research skills and knowledge of international and local market trends</li>
<li>Proactively identify areas for professional development of self and undertake development activities</li>
<li>Seek out opportunities to remain current with all developments in professional field</li>
</ul> Education &amp; Experience Requirements <ul>
<li> Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study),</li>
<li>No years of experience required</li>
</ul> Required Special Skills <ul>
<li> Excellent oral and written communication skills (including report writing) in English and Arabic.</li>
<li>Good interpersonal and presentation skills.</li>
<li>Understanding of the relevant laws, regulations, and practices.</li>
<li>Ability to make decisions and follow through with initiatives.</li>
<li>Personal integrity and self-management.</li>
<li>Planning, organising, and analytical ability.</li>
<li>Results oriented.</li>
<li>Strong analytical skills and the ability to communicate both verbally and in writing with all levels of management.</li>
</ul>
</div>
 This job has been sourced from an external job board. More jobs on https://www.qureos.com/

Associate Digital Marketing (Qatarization)

<div> Role Summary The Digital Marketing Manager will be responsible for planning, developing, implementing and managing the overall digital marketing ecosystem across paid, owned and earned channels. The incumbent will provide marketing campaigns that promotes QNBs brand, products and services. In addition, they will lead all the banks digital channels such as website, physical and virtual network and all upcoming digital platforms. Further to that and to ensure a cohesive online and offline communication, the incumbent will overlook the offline media discipline and ensure he / she provides integrated communications. Role Description <ul>
<li> Developing and leading the organisation's annual digital marketing plan across Paid, Owned and Earned Media including PPC (Pay Per Click), SEO (Search Engine Optimization), Social Media, Affiliates across local and international markets</li>
<li>Track and measure SEO and Google analytics metrics and provide ongoing reporting.</li>
<li>Plans and execute all web, SEO/SEM, database marketing, email, social media, and display advertising campaigns.</li>
<li>Setting up and optimizing PPC campaigns for all</li>
<li>Measures and reports performance of all digital marketing campaigns and assesses against goals (ROI &amp;amp; KPI).</li>
<li>Devising innovating digital marketing campaigns, that feed into the organizations overarching marketing strategy</li>
<li>Implementing strategies to drive traffic to QNBs website including SEO and PPC</li>
<li>Creation and maintenance of the digital marketing policy and framework</li>
<li>Lead negotiations across local and international markets on key media bookings and contract to ensure optimized exposure at preferential costs.</li>
<li>Devising MarTech solutions for excellence in planning, operations and customer experience</li>
<li>Implement the departmental policies and procedures, which will set out the principles, methodology and techniques to establish effective presence across both offline and online channels.</li>
</ul> Qualifications <ul>
<li> Bachelor's degree in Information Technology / Communications and Public Relations.</li>
<li>Minimum of 8 years' experience in a related field.</li>
<li>Working knowledge of HTML, CSS and JavaScript</li>
<li>Experience in setting up and optimizing PPC campaigns</li>
<li>Working knowledge of ad serving tools</li>
<li>Excellent oral and written communication skills in English and Arabic (preferred).</li>
<li>Solid management experience and record of accomplishment in motivating and building strong teams.</li>
<li>Ability to manage multiple projects in a fast-paced, deadline-driven environment</li>
<li>Knowledge of standards and best practices for online media.</li>
<li>Strong analytical, forecasting and research skills.</li>
<li>Strong skills for networking and relationship building.</li>
<li>Experience enabling strong interdepartmental relationships.</li>
<li>Resilient, with the ability to work to deadlines and maintain high levels of professionalism under pressure.</li>
</ul> Enter Details Enter Details
</div> This job has been sourced from an external job board. More jobs on https://www.qureos.com/

Senior Manager Digital Marketing & Media

<div> Job Purpose Summary: The incumbent is mainly responsible for providing efficient, friendly and quality service to customers; answering queries, providing information and guiding customers through various banking procedures; marketing the Group's products and services and encouraging customers to increase their business with the Group. Essential Duties &amp; Responsibilities by Dimensions: A. Shareholder &amp; Financial:
<ul>
<li>Proactively market the Group's products to increase sales volume and profitability, and to achieve or exceed set targets and goals.</li>
<li>Strive to be mindful of Key Performance Indicators (KPIs) for branch customer service performance monitoring and quality measurement purposes.</li>
<li>Implements KPI's and best practices for Officer, Corporate Customer Services</li>
<li>Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.</li>
</ul>

 B. Customer (Internal &amp; External):
<ul>
<li>Enhance the Group's image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations.</li>
<li>Ensure customer satisfaction all times and resolve customer complaints timely and effectively.</li>
<li>Attend and resolve all customer queries at the branch within specified TAT to ensure customer satisfaction.</li>
<li>Cross-sell products to customers and leverage on existing customer base to improve profitability while driving customer retention.</li>
<li>Provide timely and accurate information to the external and internal auditors and the Compliance function as and when required.</li>
<li>Build and maintain strong and effective relationship with branch customers and all other related units of the Group to achieve goals/objectives.</li>
<li>To assist customers in all their queries on Bank's product and seek solution to their requests.</li>
<li>Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.</li>
<li>Build and maintain strong/effective relationships with related departments/units to achieve the Group's objectives.</li>
<li>Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.</li>
</ul>

 C. Internal (Processes, Products, Regulatory):
<ul>
<li>Act as the first point of contact for customers, especially for new customers, answer their queries and provide information about various products and services offered by the Group.</li>
<li>Perform certain customer related tasks such as posting account opening, customer data maintenance, issue of balance/no liability certificates etc.</li>
<li>Assist customers in filling out various forms and applications as requested such as opening an account; applying for an ATM, credit cards and checkbook; standing order instructions etc.</li>
<li>Coordinate with tellers and branch operations staff on an "as is needed" basis to ensure smooth operations, and timely and friendly service delivery.</li>
<li>Receive loan applications from customers and prepare the corresponding loan agreements, prepare Foreign Bills for Collection (FBC) requests, check dormant accounts, and scan approve customers' signatures.</li>
<li>Should be able to assume teller or branch operations staff responsibilities at peak times, or whenever necessary.</li>
<li>Refer to Manager, Customer Services for any unresolved queries on transactions handled.</li>
<li>Monitor the service standards operational in the branch and look for creative ways to improve service delivery.</li>
<li>Ensure compliance to internal service quality standards and compliance to audit requirements.</li>
</ul>

 D. Learning &amp; Knowledge:
<ul>
<li>Possess working knowledge of branch customer service to carry out duties and responsibilities.</li>
<li>Identify related areas for professional development of self.</li>
<li>Proactively identify areas for professional development of self and undertake development activities.</li>
<li>Seek out opportunities to remain current with all developments in professional field.</li>
</ul> Education/Experience Requirements: <ul>
<li> Diploma degree preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study),</li>
<li>High School Degree</li>
<li>No years of experience required</li>
</ul>
 Required Special Skills: <ul>
<li> Excellent oral and written communication skills (including report writing) in English and Arabic.</li>
<li>Good interpersonal and presentation skills.</li>
<li>Understanding of the relevant laws, regulations, and practices.</li>
<li>Ability to make decisions and follow through with initiatives.</li>
<li>Personal integrity and self-management.</li>
<li>Planning, organising, and analytical ability.</li>
<li>Results oriented.</li>
<li>Strong analytical skills and the ability to communicate both verbally and in writing with all levels of management.</li>
</ul>
</div>
 This job has been sourced from an external job board. More jobs on https://www.qureos.com/

Officer Corporate Customer Service (Qatarization)

<div> Job Purpose Summary: The incumbent is mainly responsible assisting the Manager Card Center Customer Service to achieve the set objective and to provide efficient, friendly and quality service to cardholders and merchants. The incumbent will also ensure to educate the cardholders &amp; merchants the use of latest technologies (viz. chip card, contactless, mobile payments). Essential Duties &amp; Responsibilities by Dimensions: A. Shareholder &amp; Financial:
<ul>
<li>Act as a problem solver for cardholder and merchant by liaising the activities between branches and operations.</li>
<li>Assist the Manager in providing training to customer service representatives of branches at regular intervals to enforce procedural requirements which in turn increase customer satisfaction.</li>
<li>Provide training to Customer Care Centre, Branches and DSA's.</li>
<li>Recommend change in card processing process to improve customer services, reduce customer complaints and increase satisfaction level.</li>
<li>Implements KPI's and best practices for Associate, Card Center Customer Service</li>
<li>Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.</li>
<li>Act within the limits of the powers delegated to the incumbent.</li>
</ul>

 B. Customer (Internal &amp; External):
<ul>
<li>Responsible for sensitizing the department to the needs of the customer and lead the customer focus initiative in the entire department.</li>
<li>Negotiate and finalize Service Level Agreements (SLAs) with internal departments/ units to achieve improvements in turnaround time which will also help increase external customer satisfaction.</li>
<li>Build and maintain strong and effective relationship with the all other related departments and units to achieve the Group's goals/ objectives.</li>
<li>Provide timely and accurate information to the external and internal auditors and the Compliance function as and when required.</li>
<li>Enhance relationships with VISA and MasterCard and other brand affiliates (including alliance partners for reward programs).</li>
<li>To assist customers in all their queries on Bank's product and seek solution to their requests.</li>
<li>Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.</li>
<li>Build and maintain strong/effective relationships with related departments/units to achieve the Group's objectives.</li>
<li>Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.</li>
</ul>

 C. Internal (Processes, Products, Regulatory):
<ul>
<li>Responsible for resolving all customer queries related to card issuing or acquiring business.</li>
<li>Avoid delay in responding to customers' requests/call</li>
<li>Carry out mystery shopping on competitor card products.</li>
<li>Update comparative pricing structure for all Banks issuing cards in Qatar.</li>
<li>Making sure that credit cardholders statements are delivered on time.</li>
<li>Resolve the queries related to non-receipt of card statements.</li>
<li>Ensure that timely delivery of e-statements for cardholders.</li>
<li>Ensure that every cardholder receives SMS service.</li>
<li>Compile and present relevant MIS on periodic basis for the Head of Cards, GM Retail Banking and the Group's executive management.</li>
<li>Conduct reviews of the various card products in use at periodic intervals and provide a feedback on their performance to the Head of Cards.</li>
<li>Monitor and manage the day-to-day relationships with external Direct Sales Agents (DSAs).</li>
<li>Hold meetings with direct reports and assess their performance/ address their concerns as well as the Department's overall performance on a regular basis.</li>
</ul>
- Lead the benchmarking process to determine the Group's standing vis-à-vis its competitors and give the Group a competitive edge in the credit cards business.
<ul>
<li>Handle queries regarding requests for new/ renewed cards not yet issued received from branches/ other units or directly from the customers.</li>
<li>Ensure consistent delivery of customer satisfaction and problem resolution, either directly by card center staff of through liaison with other departments.</li>
<li>Monitor performance against the agreed TAT as specified in internal SLAs.</li>
</ul>
<div></div>
 D. Learning &amp; Knowledge:
<ul>
<li>Possess a good knowledge of the card &amp; merchant acquiring business and its related risks together with a good knowledge of operations and controls.</li>
<li>Identify areas for professional development of self, and accordingly</li>
<li>Proactively identify areas for professional development of self and undertake development activities.</li>
<li>Seek out opportunities to remain current with all developments in professional field.</li>
</ul> 
 Education/Experience Requirements: <ul>
<li> Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study),</li>
<li>No years of experience required</li>
</ul> Required Special Skills: <ul>
<li> Excellent oral and written communication skills (including report writing) in English and Arabic.</li>
<li>Good interpersonal and presentation skills.</li>
<li>Understanding of the relevant laws, regulations, and practices.</li>
<li>Ability to make decisions and follow through with initiatives.</li>
<li>Personal integrity and self-management.</li>
<li>Planning, organising, and analytical ability.</li>
<li>Results oriented.</li>
<li>Strong analytical skills and the ability to communicate both verbally and in writing with all levels of management.</li>
</ul>
</div> This job has been sourced from an external job board. More jobs on https://www.qureos.com/

Associate Card Center Customer Service (Qatarization)

<div> Job Summary The incumbent will develop and implement category plans under the supervision of SVP Category Management with a focus on driving category performance, and managing the end to end process for the procurement of strategic/critical goods &amp; services, maximization of value and commercial benefit with the aim of optimizing overall procurement performance across all categories. This includes (1) Delivering sustainable value to the business leading and developing category strategies and managing strategic RFP's ,(2) leading and developing category strategies (3) Develop key strategic supplier relationships which drive innovation, (4) leading/supervising the end-to-end procurement process for RFP's including complex, strategic and high-risk projects. Main Responsibilities 
 Shareholder &amp; Financial:
<ul>
<li>Contribute to definition and implementation of KPIs for the assigned categories and analyse and drive performance for categories under management</li>
<li>Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank, which will be translated into the Category Strategies and performance plans.</li>
<li>Demonstrate clear understanding of the important factors behind the bank's financial &amp; non-financial performance.</li>
</ul>

 Customer (Internal &amp; External):
<ul>
<li>
<ul>
<li>Identify and prioritize key categories that ‘align with/best serve' QNB wider business objectives</li>
<li>Lead structuring and deployment of category management sourcing strategies for their respective categories of spend.</li>
<li>Support the SVP Category Management in conjunction with VP Supplier Relationship management as they develop strong vendor management from vendor market analysis to vendor administrative database maintenance and link with TPRM (Third Party Risk Management) on their respective categories.</li>
</ul></li>
</ul>
<ul>
<li>Support stakeholders with sourcing projects managing the Procurement process end to end</li>
<li>Highlight and support aggregation opportunities for supplier and product/service rationalization</li>
<li>Develop strong relationships with internal stakeholders (expense owners, end users):</li>
<li>Create connections with all key stakeholders and promote best in class category management practices by explaining the role and value of sourcing and category management, based on industry standard and personal experience.</li>
<li>Collect expectations and feedback from stakeholders and ensure corrective action is taken as and when required.</li>
<li>Take responsibility and accountability for the assigned category of spend together with being a subject matter expert and role model.</li>
<li>Form strong relationships and build trust with stakeholders to understand business needs and establish and strengthen category strategies.</li>
<li>Provide end users with expert procurement advice relating to quality and availability of products and services, prices, timing of procurement in order to ensure that the end user requirements are met in accordance with corporate policies and commercial objectives.</li>
<li>Keep abreast of market trends, changes and developments and devise appropriate plans to capitalize on them.</li>
<li>Combine market intelligence with a deep understanding of existing supplier arrangements and business requirements and monitor the evolving dynamics of the supply market and business needs to proactively review category plan as required.</li>
<li>Be at the forefront of new emerging technologies and market dynamics and present the identified opportunities to relevant stakeholders in a clear and unambiguous manner.</li>
<li>Maintain an overarching view on supplier performance, market developments and company needs.</li>
<li>Establish relationships with new suppliers to position QNB as a "preferred customer".</li>
<li>Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.</li>
<li>Build and maintain strong/effective relationships with related departments/units to achieve the Group's objectives.</li>
<li>Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.</li>
</ul>
<div></div>
 Internal (Processes, Products, Regulatory):
<ul>
<li>
<ul>
<li>Support the development and agreement of the annual procurement plan with departmental heads through budget and spend analysis to understand past &amp; ongoing spend and forecast budgetary requirements in commodity categories by working closely with Finance, the different entities and internal team members.</li>
<li>Manage procurement risk for assigned category supply contracts and agreements and identify potential areas of risk, plan and implement risk mitigation steps.</li>
</ul></li>
</ul>
<ul>
<li>Support scheduling &amp; overseeing meetings related to Category &amp; Sourcing strategy and supplier panel development (or renewal/update).</li>
<li>Support the development and ongoing optimization of Category &amp; Sourcing Management data, methods and tools:</li>
<li>Define data and information requirements for Sourcing Management (the ‘spend cube', the supplier base, external intelligence, etc.).</li>
<li>Analyse spend data for ‘QNB consumption trends' and market data for ‘product/service category trends' to inform sourcing strategies</li>
<li>Improve efficiency and value for QNB by motivating strategic suppliers to enhance and improve the efficiencies of their own supply chains. Develop and enforce the use of best practice methodologies, tools and templates.</li>
<li>Support the design of exit strategies for obsolete or unsuccessful products/services</li>
<li>Support ongoing review and update of the Procurement best practice</li>
<li>Reinforce high standards concerning performance, and adherence to the Bank's values and mission through comprehensively designed category strategies aligned with wider QNB business objectives.</li>
<li>Continuous Improvement:</li>
<li>Set examples by leading improvement initiatives through cross-functional teams ensuring successes.</li>
<li>Identify and encourage people to adopt practices better than the industry standard.</li>
<li>Continuously encourage and recognise the importance of thinking out-of-the-box within the team.</li>
</ul>
<div></div>
 Learning &amp; Knowledge:
<ul>
<li>Ramp-up from the start on the knowledge required to succeed in the role, including but not limited to: procurement within Qatar-specific and region/GCC-specific context, and procurement &amp; overall firm information/context for QNB.</li>
<li>Proactively identify areas for professional development of self and undertake development activities.</li>
<li>Seek out opportunities to remain current with all developments in professional field.</li>
<li>Support identification and development of opportunities and activities for sourcing staff and facilitate/coach them to improve their effectives and prepare them to assume greater responsibilities (i.e. sub category management and execution of sourcing strategies).</li>
</ul>

 Legal, Regulatory, and Risk Framework Responsibilities:
<ul>
<li>Comply with the defined Group Procurement Policies and Procedures.</li>
<li>Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML &amp; CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy).</li>
<li>Understand and effectively perform your role under the Three Lines of Defence principle to identify measure, monitor, manage and report risks.</li>
<li>Ensure systematic good outcomes for clients in accordance with Conduct Risk policy.</li>
<li>Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements.</li>
<li>Maintain appropriate knowledge to ensure full qualification to undertake the role.</li>
<li>Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence.</li>
<li>Attend mandatory (internal and external) seminars as instructed by the Bank.</li>
</ul>

 Other:
<ul>
<li>Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information.</li>
<li>Maintaining utmost confidentiality concerning customer and internal bank information obtained during the course of business and provide such information on a need to know basis only to Senior Management of QNB, Audit and Compliance functions, and relevant Regulators.</li>
<li>Maintain high professional standards to uphold QNB's reputation and to strengthen its market leadership position.</li>
<li>All other ad hoc duties/activities related to QNB that management might request from time to time.</li>
</ul> Education and Experience Requirements <ul>
<li> University graduate (Bachelors / Master) preferably with a Major related field of study, Masters preferred.</li>
<li>CIPS Professional accreditation is preferable.</li>
<li>At least 10 years of relevant experience in procurement and 5 years as a Category Manager</li>
<li>Extensive knowledge of across all or most of QNB's biggest categories is required.</li>
<li>Experience of working with and influencing senior stakeholders in business (both internal and external)</li>
<li>Experience in Financial Services or and adjacent sector is a plus</li>
<li>Strong understanding of contracts and legal terminology with significant experience and proven track record of delivering commercial, category management within a demanding, fast evolving environment.</li>
</ul> Skills <ul>
<li> Excellent oral and written communication skills (including report writing) in English.</li>
<li>Good interpersonal and presentation skills.</li>
<li>Understanding of the relevant laws, regulations, and practices.</li>
<li>Ability to make decisions and follow through with initiatives.</li>
<li>Personal integrity and self-management.</li>
<li>Planning, organising, and analytical ability.</li>
<li>Results oriented.</li>
<li>Customer Focused</li>
<li>Curious &amp; Creative</li>
<li>Adaptability &amp; Flexibility</li>
<li>Problem Solving &amp; Decision Making</li>
<li>Negotiation skills</li>
<li>Entrepreneurial and innovative spirit</li>
<li>Ability to develop, communicate &amp; report on market intelligence data</li>
</ul>
</div> This job has been sourced from an external job board. More jobs on https://www.qureos.com/

Assistant Vice President - IT Hardware and Software Procurement

<div> Job Summary The incumbent is primarily responsible for providing effective support to the Client Management and Business Development team. The incumbent will be responsible for proactively assisting in managing client relationships, assist in on boarding/off boarding (client life cycle management), answering queries from clients and maintaining and performing ongoing daily tasks in accordance with established procedures and routines. Main Responsibilities <ul>
<li> Assist in the work to make sure that the agent/account network is operationally efficient and optimized to suit the underlying business purpose.</li>
<li>Work with due diligence and making sure all aspects of QNB network relationships are compliant and fit for purpose.</li>
<li>Work for an operational and cost effective agent/account network.</li>
<li>Ensure that Key Performance Indicators (KPIs) agreed with the Principle Specialist of Product Development and Network Management is achieved.</li>
<li>Assist in the performance reviews and preparation in due-diligence visits on the appointed sub-custodians network performance according to their service level agreement.</li>
<li>Responsible for all requests and demands that might come for authorities related to custody including regulatory reporting.</li>
<li>Deep understanding of systems and custody operational processes.</li>
<li>Contribute to the creation of client SLA.</li>
<li>Contribute for all the third parties vendor SLAs.</li>
<li>Work hands on to make sure client get market updates and product information - News Flashes.</li>
<li>Attend service meetings with clients when needed as product specialist Assist in the work to maintain and build an effective sub custodian network to support the clients and operational needs in respect of global market services.</li>
<li>Assist in the work to ensure that the global sub-custodian provides the appropriate level of support for the following functions:</li>
<li>Settlement and safekeeping across all supported markets Asset servicing including corporate governance</li>
<li>Taxation</li>
<li>Cash management</li>
<li>Reporting</li>
</ul> Education and Experience Requirements <ul>
<li> University graduate preferably with a Major in Banking, Finance, Accounting, Economics, Business Administration or Information Technology - Masters preferred.</li>
<li>5 years of experience of which min 3 years working with Global Custodians or Network Management or International Brokerage or banking with an international institution in relationship management or Investment.</li>
<li>Strong track record in managing business-to-business relationships with focus on sales and client service.</li>
<li>Direct experience in a market in either Europe or the USA or with an international institutional based in the region - at least 1 year of relevant experience, preferably within a highly rated international bank.</li>
</ul>
</div> This job has been sourced from an external job board. More jobs on https://www.qureos.com/

Manager Network and Product Development (Qatarization)

<div> Job Purpose Summary: The incumbent is primarily responsible for managing and controlling Electronic Channels and Alternate/Direct channels development projects as required by the assigned Application Pool Project and to analyze user requirements and provide the best solution to cater for these requirements. Essential Duties &amp; Responsibilities by Dimensions: 
<ul>
<li> Shareholder &amp; Financial:</li>
</ul>
<ul>
<li>Ensure efficient information system to support the business operations and further the Group's strategy.</li>
<li>Prepare cost-benefit and return-on-investment analysis to aid in decision making on system implementation.</li>
<li>Develop and analyse possible system changes to ensure congruence with the Group's long term planning and approved strategy.</li>
<li>Implements KPI's and best practices for E-Channels Services Business Analysis</li>
<li>Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.</li>
<li>Act within the limits of the powers delegated to the incumbent.</li>
</ul>

<ul>
<li> Customer (Internal &amp; External):</li>
</ul>
<ul>
<li>Liaise with the concerned business units for their information and operations system requirements and follow-up as and when required to answer their business needs.</li>
<li>To assist customers in all their queries on Bank's product and seek solution to their requests.</li>
<li>Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.</li>
<li>Build and maintain strong/effective relationships with related departments/units to achieve the Group's objectives.</li>
<li>Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.</li>
</ul>
<div></div>
<ul>
<li> Internal (Processes, Products, Regulatory):</li>
</ul>
<ul>
<li>Develop and lead team of experienced analysts working in an international environment.</li>
<li>Be responsible for your team growth plans, considering project roadmap, team responsibility, current/expected workload and desired skills.</li>
<li>Support your team members in their effort to develop new skills.</li>
<li>Responsible for your team results, its work effectiveness and efficiency.</li>
<li>Continuously develop better ways of within business analytics domain and contribute cross-unit improvement initiatives.</li>
<li>Ensure the completion of the designated Application as per the user requirements and functional specifications within the expected timeframe.</li>
<li>Determine application feasibility and ensure that alternate solutions exist.</li>
<li>Analyze and design systems as required by the users and as agreed with the Application Project Managers.</li>
<li>Provide new solutions and MIS reports to the users, in order to facilitate a user-friendly environment.</li>
<li>Update the Application Group Leader on the progress of the ongoing development projects and tasks on a regular basis.</li>
<li>Test, maintain, and monitor computer programs and systems, including coordinating the installation of computer programs and systems.</li>
<li>Coordinate and link the computer systems within the Group to increase compatibility and facilitate information sharing.</li>
<li>Consult with management to ensure agreement on system principles.</li>
<li>Expand or modify system to serve new purposes or improve work flow.</li>
<li>Interview or survey workers, observe job performance and/or perform the job in order to determine what information is processed and how it is processed.</li>
<li>Analyze information processing or computation needs and plan and design computer systems, using techniques such as structured analysis, data modelling and information engineering.</li>
<li>Assess the usefulness of pre-developed application packages and adapt them to a user environment.</li>
<li>Define the goals of the system and devise flow charts and diagrams describing logical operational steps of programs.</li>
<li>Recommend new equipment or software packages.</li>
<li>Read manuals, periodicals, and technical reports to learn how to develop programs that meet staff and user requirements.</li>
<li>Specify inputs accessed by the system and plan the distribution and use of the results.</li>
<li>Ensure compliance and adherence to the existing standards and policies as set by the department by all of the development staff.</li>
<li>Ensure utilization of systems lifecycle tools to improve the working environment.</li>
</ul>

<ul>
<li> Learning &amp; Knowledge:</li>
</ul>
<ul>
<li>Train staff and users to work with computer systems and programs.</li>
<li>Understand user requirements and existing systems in order to provide the proper solutions by enhancing the existing systems or providing new systems.</li>
<li>Posses knowledge of existing systems architecture and limitations in deciding on methods of problem solving which may impact overall resource availability and time to deliver changes.</li>
<li>Identify areas for professional development of self and act to enhance professional development.</li>
<li>Proactively identify areas for professional development of self and undertake development activities.</li>
<li>Seek out opportunities to remain current with all developments in professional field.</li>
</ul>

<ul>
<li> Legal, Regulatory, and Risk Framework Responsibilities:</li>
</ul>
<ul>
<li>Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML &amp; CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy).</li>
<li>Understand and effectively perform your role under the Three Lines of Defence principle to identify measure, monitor, manage and report risks.</li>
<li>Ensure systematic good outcomes for clients in accordance with Conduct Risk policy.</li>
<li>Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements.</li>
<li>Maintain appropriate knowledge to ensure full qualification to undertake the role.</li>
<li>Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence.</li>
<li>Attend mandatory (internal and external) seminars as instructed by the Bank.</li>
</ul>

<ul>
<li> Other:</li>
</ul>
<ul>
<li>Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information.</li>
<li>Maintaining utmost confidentiality concerning customer and internal bank information obtained during the course of business and provide such information on a need to know basis only to Senior Management of QNB, Audit and Compliance functions, and relevant Regulators.</li>
<li>Maintain high professional standards to uphold QNB's reputation and to strengthen its market leadership position.</li>
<li>All other ad hoc duties/activities related to QNB that management might request from time to time.</li>
</ul> Education and Experience Requirements : <ul>
<li> Bachelor's degree in in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study).</li>
<li>At least 6 years experience in financial services with a specialization in web or mobile application development.</li>
<li>Experience in case electronic channel tools and RDBMS.</li>
<li>Training courses and certification in systems technology, programming and banking.</li>
</ul> Required Special Skills: <ul>
<li> Strong programming skills in the development tools and languages.</li>
<li>Strong analytical, problem solving, trouble-shooting and decision-making skills.</li>
<li>Ability to identify need for change, adaptable and flexible in anticipating and realizing improvement opportunities.</li>
<li>Experience in Agile Development</li>
<li>Experience in working with Digital Banking applications is preferred</li>
<li>Excellent oral and written communication skills (including report writing) in English and Arabic.</li>
<li>Good interpersonal and presentation skills.</li>
<li>Understanding of the relevant laws, regulations, and practices.</li>
<li>Ability to make decisions and follow through with initiatives.</li>
<li>Personal integrity and self-management.</li>
<li>Planning, organizing, and analytical ability.</li>
<li>Results oriented.</li>
<li>Strong analytical skills and the ability to communicate both verbally and in writing with all levels of management.</li>
<li>Familiar with JIRA, Enterprise Architect, Extensive knowledge and experience with various business analysis method, tools and technics.</li>
</ul>
</div> This job has been sourced from an external job board. More jobs on https://www.qureos.com/

Assistant Manager E-Channels Services Business Analysis (Qatarization)

<div> Job Purpose Summary: The incumbent will supervise the provision of asset management accounting/custodian services. The incumbent is charged with maintenance of adequate records pertaining to Asset Management activities such as portfolio and fund management. Essential Duties &amp; Responsibilities by Dimensions: A. Shareholder &amp; Financial:
<ul>
<li>Develop business budgets, control operating costs and contribute to QNB sales income by providing custodianship</li>
</ul>
services.
<ul>
<li>Ensure the information disclosed to the stakeholders is complete, accurate and timely.</li>
<li>Implements KPI's and best practices for Manager Asset Management Operations role.</li>
<li>Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise</li>
</ul>
benefits for the bank.
Act within the limits of the powers delegated to the incumbent.

 B. Customer (Internal &amp; External):
<ul>
<li>Ensure the efficient operations of asset management accounting and custodianship services.</li>
<li>Handle/resolve queries/problems of fund managers, brokers, security markets and bank's internal departments to</li>
</ul>
the highest quality, speed and efficiency.
<ul>
<li>To assist customers in all their queries on Bank's product and seek solution to their requests.</li>
<li>Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve</li>
</ul>
improvements in turn-around time.
<ul>
<li>Build and maintain strong/effective relationships with related departments/units to achieve the Group's objectives.</li>
<li>Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.</li>
</ul>

 C. Internal (Processes, Products, Regulatory):
<ul>
<li>Documentation</li>
<li>Ensure asset management documents (e.g. licenses, prospectus, articles of association, reports, records, etc.) are</li>
</ul>
correctly processed, are up to date and updated on the system accordingly.
<ul>
<li>Transfer Agency</li>
<li>Ensure capital stock activity (subscriptions and redemptions) are timely and accurately booked/settled on the</li>
</ul>
respective accounts, certificate issuance and accuracy of the investor registry is properly maintained as per the
delegated authority and QNB's designated asset management role.
<ul>
<li>Fund Administration / Accounting</li>
<li>Review periodically the accounts activity, system setups, reconciliations to ensure their accuracy, following up with</li>
</ul>
staff whenever needed
<ul>
<li>Ensure NAV is accurately and timely calculated</li>
<li>Management</li>
<li>On-board new staff in the bank and team (if applicable)</li>
<li>Ensure that the staff members follow asset management work flows and procedures in order to ensure high level</li>
</ul>
of productivity, greater efficiency and smoother operations.
<ul>
<li>Audit / Reporting / Reconciliation</li>
<li>Ensure account reports / financial statements, audit reports are printed and dispatched on-time to the relevant</li>
</ul>
internal and external stakeholders.
<ul>
<li>Query Management</li>
<li>Ensure inbound queries are answered within 24h from receipt</li>
<li>Ensure no urgent emails are left unaddressed at the end of each day</li>
<li>Escalate emails as needed with your supervisor.</li>
<li>Communication</li>
<li>Escalate all urgent matters requiring attention to supervisor</li>
<li>Assist/Train more junior staff in the completion of their tasks</li>
<li>Promote an healthy and open team spirit</li>
</ul>

 D. Learning &amp; Knowledge:
<ul>
<li>Maintain knowledge of developments in the asset management arena.</li>
<li>Identify any areas for professional development of self and all direct reports, and act to enhance professional development of self and others.</li>
</ul> Education &amp; Experience Requirements: <ul>
<li> Bachelor's degree preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study),</li>
<li>At least 6 years of relevant experience, preferably within a highly rated international bank.</li>
</ul> Required Special Skills: <ul>
<li> Excellent oral and written communication skills (including report writing) in English and Arabic.</li>
<li>Good interpersonal and presentation skills.</li>
<li>Understanding of the relevant laws, regulations, and practices.</li>
<li>Ability to make decisions and follow through with initiatives.</li>
<li>Personal integrity and self-management.</li>
<li>Planning, organising, and analytical ability.</li>
<li>Results oriented.</li>
<li>Strong analytical skills and the ability to communicate both verbally and in writing with all levels of management.</li>
</ul>
</div> This job has been sourced from an external job board. More jobs on https://www.qureos.com/

Manager Asset Management Administration (Qatarization)

<div> Job Summary The incumbent is primarily responsible for managing and overseeing the IT enterprise Architecture both in development and production environments. The incumbent will be responsible of the re-engineering of existing and new IT systems and products to optimize performance; implement latest design standards and adopt latest technologies. The incumbent will also help select the best development platform and ensure that user requirements are provided for by the latest and most effective tools available in the IT market. Main Responsibilities A. Shareholder &amp; Financial:
<ul>
<li>Provide the comprehensive and cost effective solutions to internal and external applications.</li>
<li>Coordinate with the SVP IT Strategy &amp; Governance to provide architectural recommendations that fall inline with the Group's overall strategy and vision.</li>
<li>Coordinate with other AVPs and VPs on suggested changes that would impact their systems.</li>
<li>Implements KPI's and best practices for Enterprise Architecture</li>
<li>Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.</li>
<li>Act within the limits of the powers delegated to the incumbent and delegate authority to the respective staff and monitor exercise of the same.</li>
<li>Demonstrate clear understanding of the important factors behind the bank's financial &amp; non-financial performance.</li>
</ul>
B. Customer (Internal &amp; External):
<ul>
<li>Liaise with the concerned business unit for their application requirements and follow-up as and when required to answer their business needs.</li>
<li>Meet with internal managers and project owners to understand and document their requirements prior to providing suitable solutions.</li>
<li>To assist customers in all their queries on Bank's product and seek solution to their requests.</li>
<li>Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.</li>
<li>Build and maintain strong/effective relationships with related departments/units to achieve the Group's objectives.</li>
<li>Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.</li>
</ul>
C. Internal (Processes, Products, Regulatory):
<ul>
<li>Develop and deliver against the organization's strategy and successfully implement Enterprise Architecture through active engagement delivery and investment programs.</li>
<li>Use industry standard architecture methodologies such as TOGAF to successfully implement and grow the Enterprise Architecture of the bank.</li>
<li>Present case and high-level execution plans to senior management.</li>
<li>Develop and maintain the logical Enterprise Information Architecture that enables seamless information interoperability of all banking systems from transaction systems, document management systems and information delivery systems.</li>
<li>Supervise the operations of the different architecture layers: Business Architecture, Application Architecture, Data Architecture, and IT Architecture to ensure smooth and secure flow of data.</li>
<li>Design and Build a Service Oriented Architecture Integration layer to ensure smooth and seamless propagation of data between systems and subsystems.</li>
<li>Cover all internal systems as well as their dependence on multiple vendor products and services.</li>
<li>Work with stakeholders and subject matter experts to build a holistic view of the organization's strategy, processes, information, and information technology assets.</li>
<li>Derive IT strategy from business strategy and key processes of the bank and document how the current and future needs will be met in an efficient, sustainable, agile, and adaptable manner.</li>
<li>Propose new enterprise standards based on business need, IT need and technology advances. Assist project teams to implement the standards into business applications.</li>
<li>Employee and enforce IT industry standards such as ITIL.</li>
<li>Performs architecture reviews with application development teams and infrastructure, Internal Risk management (IRM) and audit teams to ensure adherence to standards, information risk management policies, re-use of components and reduced functional redundancy</li>
<li>Research, design, document, build, and pilot prioritized topics within the enterprise.</li>
<li>Lead key enterprise architectural design solutions/projects that are scalable, adaptable and in synchronization with changing business needs.</li>
<li>Work closely with Solution team, Infrastructure, and project teams to understand their needs and ensure the best enterprise standard is implemented.</li>
<li>Coach and mentor architects in the delivery of architectures and execution of the target architecture.</li>
<li>Participate in thought leadership initiatives and represent the Bank at industry events where required.</li>
<li>Identify gaps in the Corporate Information/Data Model and address them actively in collaboration with the business support teams.</li>
<li>Participate in enterprise-level information technology roadmap planning and information technology governance activities in general.</li>
<li>Maintains a technology watch to identify emerging technologies that are relevant to the line of business. Builds awareness of key emerging technologies and promotes to the business in order to address their issues.</li>
<li>Lead technical team in procurement initiatives (RFI, RFP) and associated activities.</li>
<li>Lead the preparation and maintenance of documentation and standards for the different activities and systems user guides as per the overall documentation policy.</li>
<li>Ensure that design and development standards are integrated with the Group's governance framework.</li>
<li>Ensure compliance and adherence to existing standards and policies in regards to IT security, internet and VPN security, and BCP and disaster recovery.</li>
<li>Carry out requirements as directly assigned by the SVP IT Strategy &amp; Governance and in accordance with the overall business plan.</li>
<li>Continuous Improvement:</li>
<li>Set examples by leading improvement initiatives through cross-functional teams ensuring successes.</li>
<li>Identify and encourage people to adopt practices better than the industry standard.</li>
<li>Continuously encourage and recognise the importance of thinking out-of-the-box within the team.</li>
<li>Encourage, solicit and reward innovative ideas even in day-to-day issues.</li>
</ul>
D. Learning &amp; Knowledge:
<ul>
<li>Understand user requirements and existing systems in order to provide the proper solutions by enhancing the existing systems or providing new systems.</li>
<li>Strong knowledge of systems architecture and limitations in deciding on methods of problem solving which may impact overall resource availability and time to deliver changes. Perform careful analysis to ensure changes are in congruence with the Group's long term planning and approved strategy.</li>
<li>Initiate regular meetings which aim to add value by discussing progress, problems, and any other issues of concern.</li>
<li>Identify areas for professional development of self and direct reports and act to enhance professional development of self and others.</li>
<li>Proactively identify areas for professional development of self and undertake development activities.</li>
<li>Seek out opportunities to remain current with all developments in professional field.</li>
<li>Hold meetings with staff and assess their performance and your teams overall performance on a regular basis.</li>
<li>Take decisive action to ensure speedy resolution of unresolved grievances or conflicts within the team members.</li>
<li>Identify development opportunities and activities for staff and facilitate/coach them to improve their effectives and prepare them to assume greater responsibilities.</li>
</ul>
E. Legal, Regulatory, and Risk Framework Responsibilities:
<ul>
<li>Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML &amp; CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy).</li>
<li>Understand and effectively perform your role under the Three Lines of Defence principle to identify measure, monitor, manage and report risks.</li>
<li>Ensure systematic good outcomes for clients in accordance with Conduct Risk policy.</li>
<li>Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements.</li>
<li>Maintain appropriate knowledge to ensure full qualification to undertake the role.</li>
<li>Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence.</li>
<li>Attend mandatory (internal and external) seminars as instructed by the Bank.</li>
</ul>
F. Other:
<ul>
<li>Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information.</li>
<li>Maintaining utmost confidentiality concerning customer and internal bank information obtained during the course of business and provide such information on a need to know basis only to Senior Management of QNB, Audit and Compliance functions, and relevant Regulators.</li>
<li>Maintain high professional standards to uphold QNB's reputation and to strengthen its market leadership position.</li>
<li>All other ad hoc duties/activities related to QNB that management might request from time to time.</li>
</ul> Education and Experience Requirements <ul>
<li> Bachelor's Degree in Banking, Finance, Accounting or MIS.</li>
<li>At least 10 years of relevant experience, preferably within a highly rated international bank.</li>
<li>Specific courses in IT security and Enterprise Architecture.</li>
</ul>
</div> This job has been sourced from an external job board. More jobs on https://www.qureos.com/

Assistant Vice President - Enterprise Architecture

<div> Job Summary The incumbent is responsible of providing the technical support assistance when electrical and engineering problems are encountered during or after fit out works at QNB premises. Work under the supervision of Senior Manager Power Backup to solve all electrical problems and follow all routine work procedures. Upkeep of all electrical and electronic equipment. Responsible to cover the absence of the Senior Manager and act within delegated responsibilities. Main Responsibilities Essential Duties &amp; Responsibilities by Dimensions:
A. Shareholder &amp; Financial: - Contribute towards formulation of budgets, policies and procedures in relation of power Backup units' operations, for the achievement of overall organizational strategy &amp; Business plan objectives. - Contribute in monitoring &amp; controlling the expenses within the budget. - Implements KPI's and best practices for Backup Power. - Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank. - Act within the limits of the powers delegated to the incumbent.
B. Customer (Internal &amp; External): - Coordinate with concerned Retail and Projects &amp; Engineering, to ensure that project requirements are understood and achieved. - Co-ordinate and manage the relationship with external electrical companies and vendors. - Assist customers in all their queries on Bank's product and seek solution to their requests. - Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time. - Build and maintain strong/effective relationships with related departments/units to achieve the Group's objectives. - Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.
C. Internal (Processes, Products, Regulatory): - Troubleshooting, repairing and servicing assigned jobs. - Performs other related duties as needed upon request by the immediate supervisor. - Test repaired, newly installed, or updated equipment to ensure that it functions properly and conforms to specifications, using test equipment and observation. - Test circuits and components of QNB premises equipment to isolate sources of malfunctions, using test meters, circuit diagrams, polarity probes, and other hand tools. - Attend to breakdowns effectively and efficiently with a view to minimize production downtime. - Documentation of all electrical circuits and modifications done striving towards standardization across all equipment. - Ensure that all safe working practices are adhered to ensure that work place and all equipment used are clean and tidy at all times. - Maintain a module wise abnormality list and strive towards rectifying these quickly and efficiently. - Assist in the training of other electricians whenever the need arises. - Liaise with stores and ensure that electrical spares are available in stock at all times. - Actively strive hard for cost effectiveness by judicious ordering of raw materials and other purchased items. - Collaborate with electrical engineers and other personnel to identify, define, and solve development problems. - Build, calibrate, maintain, troubleshoot and repair electrical instruments or testing equipment. - Review existing electrical engineering criteria to identify necessary revisions, deletions or amendments to outdated materials. - Plan layouts and installation of electrical wiring, equipment and fixtures, based on job specifications and local codes. - Conduct effective and efficient hand over with on coming and off going shift.
D. Learning &amp; Knowledge: - Maintain efficient planning and co-ordination skills, which are necessary to effectively prioritize the projects and to achieve the targeted schedule. - Proactively identify areas for professional development of self and undertake development activities. - Seek out opportunities to remain current with all developments in professional field.
E. Legal, Regulatory, and Risk Framework Responsibilities: - Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML &amp; CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy). - Understand and effectively perform your role under the Three Lines of Defence principle to identify measure, monitor, manage and report risks. - Ensure systematic good outcomes for clients in accordance with Conduct Risk policy. - Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements. - Maintain appropriate knowledge to ensure full qualification to undertake the role. - Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence. - Attend mandatory (internal and external) seminars as instructed by the Bank.
F. Other: - Maintain and ensure high standards of professional conduct, ethics and integrity in provision of project operations. - Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information. - Maintaining utmost confidentiality concerning customer and internal bank information obtained during the course of business and provide such information on a need to know basis only to Senior Management of QNB, Audit and Compliance functions, and relevant Regulators. - Maintain high professional standards to uphold QNB's reputation and to strengthen its market leadership position. - All other ad hoc duties/activities related to QNB that management might request from time to time. Education and Experience Requirements Education/Experience Requirements:
<ul>
<li>Bachelor's degree in Electrical Engineering or similar.</li>
<li>Minimum 6 years' experience in a related field</li>
<li>Understanding of electrical diagrams is required.</li>
</ul>
</div> This job has been sourced from an external job board. More jobs on https://www.qureos.com/

Assistant Manager Backup Power (Qatarization)

<div> Job Purpose Summary: The incumbent will assume prime responsibility for the group financial budgeting and business planning, analyzing and deploying the latest budgeting/ forecasting tools and developing the Group's budgetary policy/ framework and the related budgetary, business planning templates and coordinating rating agencies. Essential Duties &amp; Responsibilities by Dimensions: A. Shareholder &amp;amp; Financial:
<ul>
<li>Assist the EVP GFSBP to create long-term financial strategies to maximize shareholder value whilst pursuing</li>
</ul>
prudent policies.
<ul>
<li>Develop/implement and monitor annual budgets for all divisions/departments/units of the Group in conjunction with</li>
</ul>
the relevant division/department/unit heads in consultation with the EVP GFSBP.
<ul>
<li>Provide management with regular reports on progress towards targets, flagging variations and performing initial</li>
</ul>
checks on reasons for under/over achievement.
<ul>
<li>Provide inputs in developing/ creating the Key Performance Indicators (KPIs), for performance monitoring and</li>
</ul>
quality measurement purposes pertaining to personnel responsible for Group Financial Budgeting and Business
Planning within Group Financial Control and monitor their achievements on periodic basis.
<ul>
<li>Ensure that relevant MIS reports are prepared and presented to the management/the Board on time to enable them</li>
</ul>
to monitor business performance closely and taking timely corrective actions.
<ul>
<li>Maintains and Improves relations and communications between the bank and its shareholders, the investing public,</li>
</ul>
media, and other members of the financial community, including financial analysts and institutional investors, to
increase the value and marketability of the bank's share price.
<ul>
<li>Responsible for coordinating all aspects with regard of information flow to Shareholders, Reporters, Analysts and</li>
</ul>
Rating Agencies.
<ul>
<li>Implements KPI's and best practices for SVP, Financial Budgeting and Business Planning role.</li>
<li>Promote cost consciousness and efficiency and enhance productivity, to minimize cost, avoid waste, and optimize</li>
</ul>
benefits for the bank
B. Customer (Internal &amp;amp; External):
<ul>
<li>Coordinate with the various heads of divisions/departments/units to ensure the implementation of the budgeting</li>
</ul>
exercise.
<ul>
<li>Build and maintain strong and effective relationship with all other related departments and units to achieve the</li>
</ul>
Group's goals/ objectives.
<ul>
<li>Liaise with the Group's IT Department to ensure budgetary reporting needs of the Group's business lines are timely</li>
</ul>
resolved/attended to, to the extent these are dependent on required system enhancements.
<ul>
<li>Provide timely and accurate information to the external and internal auditors and the Compliance function as and</li>
</ul>
when required. To assist customers in all their queries on Bank's product and seek solution to their requests.
<ul>
<li>Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve</li>
</ul>
improvements in turn-around time.
<ul>
<li>Build and maintain strong/effective relationships with related departments/units to achieve the Group's objectives.</li>
</ul>
C. Internal (Processes, Products, Regulatory):
<ul>
<li>Oversee the budgeting, forecasting and business planning of Group performance for the domestic and international</li>
</ul>
businesses.
<ul>
<li>Oversee analysis and deployment of the latest budgeting/ forecasting tools.</li>
<li>Develop/enhance budgeting and forecasting techniques and maintain budgeting and forecasting standards for the</li>
</ul>
domestic and international businesses.
<ul>
<li>Oversee the development of the Group's budgetary policy/ framework and the related budgetary templates.</li>
<li>Liaise with IT Department to develop/ design MIS reporting pack for budgeting &amp;amp; reporting purposes and submit the</li>
</ul>
same to the Group's executive management on timely basis.
<ul>
<li>Enhance the quality and consistency of the MIS produced for funds transfer pricing reporting related issue.</li>
<li>Identify requirements for updating the MIS and budgeting system and lead on the implementation.</li>
<li>Act as lead coordinator for the establishment and/or update of the Euro Medium Term Notes (EMTN) program</li>
</ul>
established by the Bank in overseas capital markets listing authorities (namely) UK Listing Authority (UKLA) and
such other data request that may be requested by the overseas listing authorities.
<ul>
<li>Liaise with Joint Lead Managers (JLM's), Dealers and other external parties (namely)</li>
</ul>
Qatar Central Bank, legal counsel, external auditors etc., to ensure timely
establishment/renewal of the EMTN programmed
<ul>
<li>Liaise with Treasury and Financial Accounting team with respect to drawdown(s), coupon</li>
</ul>
Payments and principal repayments under the EMTN program.
<ul>
<li>Continuous Improvement:</li>
<li>Set examples by leading improvement initiatives through cross-functional teams ensuring successes.</li>
<li>Identify and encourage people to adopt practices better than the industry standard.</li>
<li>Continuously encourage and recognize the importance of thinking out-of-the-box within the team.</li>
<li>Encourage, solicit and reward innovative ideas even in day-to-day issues.</li>
</ul>
D. Learning &amp;amp; Knowledge:
<ul>
<li>Possess a superior knowledge of business support services and maintain an understanding of all pertinent regulations as well as best practices pertaining to business support services.</li>
<li>Responsible for developing and training Budgeting &amp;amp; Reporting team in the appropriate skills to ensure an effective and informative MIS.</li>
<li>Hold meetings with direct reports and assess their performance. Also, take decisive action to ensure speedy resolution of unresolved grievances or conflicts amongst Budgeting &amp;amp; Reporting personnel.</li>
<li>Proactively identify areas for professional development of self and undertake development activities.</li>
<li>Seek out opportunities to remain current with all developments in professional field.</li>
<li>Take decisive action to ensure speedy resolution of unresolved grievances or conflicts within the team members.</li>
<li>Identify development opportunities and activities for staff and facilitate/coach them to improve their effectives and prepare them to assume greater responsibilities.</li>
</ul>
E. Legal, Regulatory, and Risk Framework Responsibilities:
<ul>
<li>Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML &amp;amp; CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy).</li>
<li>Understand and effectively perform your role under the Three Lines of Defense principle to identify measure, monitor, manage and report risks.</li>
<li>Ensure systematic good outcomes for clients in accordance with Conduct Risk policy.</li>
<li>Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements.</li>
<li>Maintain appropriate knowledge to ensure full qualification to undertake the role.</li>
<li>Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence.</li>
<li>Attend mandatory (internal and external) seminars as instructed by the Bank.</li>
</ul>
F. Other:
<ul>
<li>Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information.</li>
<li>Maintaining utmost confidentiality concerning customer and internal bank information obtained during the course of business and provide such information on a need to know basis only to Senior Management of QNB, Audit and Compliance functions, and relevant Regulators.</li>
<li>Maintain high professional standards to uphold QNB's reputation and to strengthen its market leadership position.</li>
<li>All other ad hoc duties/activities related to QNB that management might request from time to time.</li>
</ul> Education/Experience Requirements: <ul>
<li> Bachelor/ Master degree University Graduate/preferred with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study)</li>
<li>At least 15 years of relevant experience, preferably within a highly rated international bank/ at least 6 years in bank in a senior managerial capacity in the financial budgeting &amp;amp; business planning function.</li>
<li>Professional certification such as ACCA, CIMA, CPA, CA, CMA, CFA etc. is a plus.</li>
</ul>
</div> This job has been sourced from an external job board. More jobs on https://www.qureos.com/

Senior Vice President Financial Budgeting & Business Planning

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