Urwah Admin

Qatar National Bank

<div>Job Summary<p><br>
Support the Strategy PMO (Senior) Managers in managing, monitoring, steering, and tracking projects in order to ensure implementation and successful completion within the defined time, budget, and scope. Support in the preparation of management information reports on all planned and ongoing projects on a continuous and ad hoc basis as directed. Assist in the day-to-day operations of the Group Project Management Office (PMO) for all planned, ongoing, and ad hoc projects in QNB. Assist in rolling out and championing the overall project management methodology, processes, procedures, tools and templates to manage the overall project portfolio within QNB Group Learn and acquire knowledge of comprehensive project management methodology and the associated standards, tools, templates and processes</p>
Main Responsibilities<p><b><br>
A. Shareholder &amp; Financial:
</b></p><ul><li>Assist in reporting against Key Performance Indicators (KPIs) to successfully monitor and track the Group's portfolio of on-going projects.
</li><li>Implements KPI's and best practices for Associate Strategy PMO.
</li><li>Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.</li></ul><p><b>
B. Customer (Internal &amp; External):
</b></p><ul><li>Assist within the Group PMO in all project related matters (e.g., collection of data, liaison with project managers) and reporting of projects with regards Group PMO standards, processes, tools and templates
</li><li>Maintain issue/ risk logs, project plans, preparation of reporting, communication within the project team, and project meetings
</li><li>Support and manage the smooth planning, running and follow up of Group PMO meetings where necessary and act as an ambassador for the Group PMO in customer facing meetings and communication, promoting the professionalism and best practices of the Group PMO
</li><li>Support in the preparation of management information reports on all planned and ongoing projects on a continuous and ad hoc basis as directed
</li></ul><p>- Support in rolling-out the new project management methodology within QNB Group where necessary - Build and maintain strong and effective relationships with other related departments</p><p><b>
C. Internal (Processes, Products, Regulatory):
</b></p><ul><li>Assist and support in the maintenance and development of Group PMO documentation, including processes and policies
</li><li>Support the day-to-day internal operational Group PMO processes as directed by the Strategy PMO (Senior) manager(s) and VP, Strategy PMO
</li><li>Assist in the maintenance of the inventory of projects including all related and necessary documentation and information within the appropriate Group PMO tools
</li><li>Regularly update project information through the preparation of project status reports, using a fact driven approach aligned against the original project scope, plan and objectives
</li><li>Support in the preparation of management information reports on all planned and ongoing projects on a continuous and ad hoc basis as directed
</li><li>Support the (Senior) Strategy PMO manager(s) and VP, Strategy, PMO as requested with additional mandates, and other ad hoc requests as necessary
</li><li>Participate and support in the set up and running of relevant project/ team meetings as and when required
</li><li>Support the development of training material and the rollout of training sessions to project managers</li></ul><p><b>
D. Learning &amp; Knowledge:
</b></p><ul><li>Possess a basic understanding of Project Management theory and practice
</li><li>Identify areas for professional and self-development
</li><li>Strive to learn project management methodology</li></ul><p><b>
E. Legal, Regulatory, and Risk Framework Responsibilities:
</b></p><ul><li>Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML &amp; CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy).
</li><li>Understand and effectively perform your role under the Three Lines of Defence principle to identify measure, monitor, manage and report risks.
</li><li>Ensure systematic good outcomes for clients in accordance with Conduct Risk policy.
</li><li>Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements.
</li><li>Maintain appropriate knowledge to ensure full qualification to undertake the role.
</li><li>Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence.
</li><li>Attend mandatory (internal and external) seminars as instructed by the Bank.</li></ul><p><b>
F. Other:
</b></p><ul><li>Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information.
</li><li>Maintaining utmost confidentiality concerning customer and internal bank information obtained during the course of business and provide such information on a need to know basis only to Senior Management of QNB, Audit and Compliance functions, and relevant Regulators.
</li><li>Maintain high professional standards to uphold QNB's reputation and to strengthen its market leadership position.
</li><li>All other ad hoc duties/activities related to QNB that management might request from time to time.</li></ul>
Education and Experience Requirements<ul><li><br>
Bachelor degree from leading academic institution with focus on business administration, finance or science
</li><li>Fresh Qatari graduates, no previous experience required.
</li><li>Basic understanding of project methodology and approach, e.g., Prince II and/ or PMP is an advantage, as is any certification
</li><li>Proven academic track record or some work experience in a strategy consulting environment, or a similar environment of a well renowned international financial services related institution
</li><li>High degree of methodological-conceptual skills
</li><li>Well-developed numerical, analytical and evaluation skills</li></ul>
Required Special Skills<ul><li><br>
Excellent oral and written communication skills in English and Arabic
</li><li>Excellent analytical conceptual and problem solving skills, coupled with a structured and result-driven way of working independently
</li><li>Experience in collaborating effectively with various different hierarchy levels across the organization
</li></ul><p>- Excellent team player attitude - Ability to handle tight deadlines, work well under pressure and get things done in an in a relatively unstructured, project-based and multi-cultural operating environment
</p><ul><li>High level of motivation to learn and develop
</li><li>Proficiency in all standard business software applications, office communication tools and technologies with skills in MS Excel and PowerPoint</li></ul></div>

Associate - Strategy PMO (Qatarization)

<div></div><div><div><ul><li><div><b>Business Unit</b>
</div><div>QNB - Qatar
</div></li><li><div><b>Division</b>
</div><div>Strategy
</div></li><li><div><b>Department</b>
</div><div>Strategy
</div></li><li><div><b>Country</b>
</div><div>Qatar
</div></li><li><div><b>Closing Date</b>
</div><div>31-Dec-2025
</div></li></ul></div><div><div><h5 class="jobSectionHeader"><b>About QNB</b></h5>
<p>Established in 1964 as the country&rsquo;s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.</p>
<p>QNB Group&rsquo;s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.</p>
<p>QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard &amp; Poor&rsquo;s (A), Moody&rsquo;s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.</p>
<p>Based on the Group&rsquo;s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.</p>
<p>QNB Group has an active community support program and sponsors various social, educational and sporting events.</p>
</div></div><div><div><div><h5 class="jobSectionHeader"><b>Job Summary</b></h5>
</div><div><p>Support the Strategy PMO (Senior) Managers in managing, monitoring, steering, and tracking projects in order to ensure implementation and successful completion within the defined time, budget, and scope. Support in the preparation of management information reports on all planned and ongoing projects on a continuous and ad hoc basis as directed. Assist in the day-to-day operations of the Group Project Management Office (PMO) for all planned, ongoing, and ad hoc projects in QNB. Assist in rolling out and championing the overall project management methodology, processes, procedures, tools and templates to manage the overall project portfolio within QNB Group Learn and acquire knowledge of comprehensive project management methodology and the associated standards, tools, templates and processes</p>
</div></div><div><div><h5 class="jobSectionHeader"><b>Main Responsibilities</b></h5>
</div><div><p><b>A. Shareholder &amp; Financial:
</b></p><ul><li>Assist in reporting against Key Performance Indicators (KPIs) to successfully monitor and track the Group&rsquo;s portfolio of on-going projects.
</li><li>Implements KPI&rsquo;s and best practices for Associate Strategy PMO.
</li><li>Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.</li></ul><p><b>
B. Customer (Internal &amp; External):
</b></p><ul><li>Assist within the Group PMO in all project related matters (e.g., collection of data, liaison with project managers) and reporting of projects with regards Group PMO standards, processes, tools and templates
</li><li>Maintain issue/ risk logs, project plans, preparation of reporting, communication within the project team, and project meetings
</li><li>Support and manage the smooth planning, running and follow up of Group PMO meetings where necessary and act as an ambassador for the Group PMO in customer facing meetings and communication, promoting the professionalism and best practices of the Group PMO
</li><li>Support in the preparation of management information reports on all planned and ongoing projects on a continuous and ad hoc basis as directed
</li></ul><p>- Support in rolling-out the new project management methodology within QNB Group where necessary - Build and maintain strong and effective relationships with other related departments</p><p><b>
C. Internal (Processes, Products, Regulatory):
</b></p><ul><li>Assist and support in the maintenance and development of Group PMO documentation, including processes and policies
</li><li>Support the day-to-day internal operational Group PMO processes as directed by the Strategy PMO (Senior) manager(s) and VP, Strategy PMO
</li><li>Assist in the maintenance of the inventory of projects including all related and necessary documentation and information within the appropriate Group PMO tools
</li><li>Regularly update project information through the preparation of project status reports, using a fact driven approach aligned against the original project scope, plan and objectives
</li><li>Support in the preparation of management information reports on all planned and ongoing projects on a continuous and ad hoc basis as directed
</li><li>Support the (Senior) Strategy PMO manager(s) and VP, Strategy, PMO as requested with additional mandates, and other ad hoc requests as necessary
</li><li>Participate and support in the set up and running of relevant project/ team meetings as and when required
</li><li>Support the development of training material and the rollout of training sessions to project managers</li></ul><p><b>
D. Learning &amp; Knowledge:
</b></p><ul><li>Possess a basic understanding of Project Management theory and practice
</li><li>Identify areas for professional and self-development
</li><li>Strive to learn project management methodology</li></ul><p><b>
E. Legal, Regulatory, and Risk Framework Responsibilities:
</b></p><ul><li>Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML &amp; CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy).
</li><li>Understand and effectively perform your role under the Three Lines of Defence principle to identify measure, monitor, manage and report risks.
</li><li>Ensure systematic good outcomes for clients in accordance with Conduct Risk policy.
</li><li>Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements.
</li><li>Maintain appropriate knowledge to ensure full qualification to undertake the role.
</li><li>Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence.
</li><li>Attend mandatory (internal and external) seminars as instructed by the Bank.</li></ul><p><b>
F. Other:
</b></p><ul><li>Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information.
</li><li>Maintaining utmost confidentiality concerning customer and internal bank information obtained during the course of business and provide such information on a need to know basis only to Senior Management of QNB, Audit and Compliance functions, and relevant Regulators.
</li><li>Maintain high professional standards to uphold QNB's reputation and to strengthen its market leadership position.
</li><li>All other ad hoc duties/activities related to QNB that management might request from time to time.</li></ul>
</div></div><div><div><h5 class="jobSectionHeader"><b>Education and Experience Requirements</b></h5>
</div><div><ul><li>Bachelor degree from leading academic institution with focus on business administration, finance or science
</li><li>Fresh Qatari graduates, no previous experience required.
</li><li>Basic understanding of project methodology and approach, e.g., Prince II and/ or PMP is an advantage, as is any certification
</li><li>Proven academic track record or some work experience in a strategy consulting environment, or a similar environment of a well renowned international financial services related institution
</li><li>High degree of methodological-conceptual skills
</li><li>Well-developed numerical, analytical and evaluation skills</li></ul>
</div></div><div><div><h5 class="jobSectionHeader"><b>Note: you will be required to attach the following:</b></h5>
</div><div><div><ul><li>Resume/CV</li></ul>
<ul><li>Copy of Passport or QID
</li></ul><ul><li>Copy of Education Certificate</li></ul></div></div></div></div></div><div></div>

<div></div><div><div><ul><li><div><b>Business Unit</b>
</div><div>QNB - Qatar
</div></li><li><div><b>Division</b>
</div><div>Compliance
</div></li><li><div><b>Department</b>
</div><div>Audit &amp; Compliance
</div></li><li><div><b>Country</b>
</div><div>Qatar
</div></li><li><div><b>Closing Date</b>
</div><div>01-Jun-2026
</div></li></ul></div><div><div><h5 class="jobSectionHeader"><b>About QNB</b></h5>
<p>Established in 1964 as the country&rsquo;s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.</p>
<p>QNB Group&rsquo;s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.</p>
<p>QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard &amp; Poor&rsquo;s (A), Moody&rsquo;s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.</p>
<p>Based on the Group&rsquo;s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.</p>
<p>QNB Group has an active community support program and sponsors various social, educational and sporting events.</p>
</div></div><div><div><div><h5 class="jobSectionHeader"><b>Summary:</b></h5>
</div><div><p>The incumbent will participate in implementing different assurance programs and tools to make sure the strategy of the anti-fraud activities within the Group is working in an efficient way particularly in preventing and detecting all the fraud events, responding in a timely manner and reporting through the appropriate channels for escalation, investigation and feedback purposes in order to manage the fraud risks within the Group. In addition, act in a pro-active manner to feed up the fraud risk assessment process and strategy for continuous enhancement.</p>
</div></div><div><div><h5 class="jobSectionHeader"><b>Responsibilities</b></h5>
</div><div><ul><li><p>Assist to establish and initiate of new policies dedicated to prevent and detect fraud activities.</p></li><li><p>
Report on a regular basis regarding non-compliance risks, identified Frauds and corrective action to be taken,</p></li><li><p>
Forward all fraud suspicious incidents to the fraud investigations team for appropriate investigations.</p></li><li><p>
Maintain a track of all the fraud suspicious cases and follow up on the conclusions provided by the investigations team.</p></li><li><p>
React upon any risky events, news and developments that may impact business operations and management decisions;</p></li><li><p>
Maintain an updated inventory of suspected risk events, their status, impact and actions taken.</p></li><li><p>
Participate in the enhancement and update of the fraud risk assessments</p></li><li><p>
Maintain a feedback process to permanently readjust to the Fraud Risk Assessment strategy</p></li><li><p>
Suggest amendments to the existing controls, designing and implementing new preventive and detective controls as necessary, and implementing supporting technologies.</p></li><li><p>
Participate in designing and delivering fraud awareness trainings.</p></li><li><p>
Provide periodic input on the evaluation of anti-fraud controls</p></li></ul>
</div></div><div><div><h5 class="jobSectionHeader"><b>Education/Experience Requirements:</b></h5>
</div><div><ul><li><p>Bachelor's Degree with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study) preferably with professional qualifications such as CFE / CIA /CRMA / CAMS. (Master Degree is a plus)</p></li><li><p>
Minimum of 2 years&rsquo; experience in a major banking institution or in a consultancy firm</p></li><li><p>
Good interpersonal and presentation skills</p></li><li><p>
Understanding of the relevant laws, regulations, and practices</p></li><li><p>
Ability to make decisions and follow through with initiatives.</p></li><li><p>
Personal integrity and self-management.</p></li><li><p>
Strong analytical skills and the ability to communicate both verbally and in writing with all levels of management.
</p></li><li><p>Excellent oral and written communication skills</p></li><li><p>
Ability to motivate and lead teams from diverse cultural backgrounds.</p></li></ul><p></p>
</div></div><div><div><h5 class="jobSectionHeader"><b>Note: you will be required to attach the following:</b></h5>
</div><div><div><ul><li>Resume/CV</li></ul>
<ul><li>Copy of Passport or QID
</li></ul><ul><li>Copy of Education Certificate</li></ul></div></div></div></div></div><div></div>

Senior Associate - Fraud Assurance and Strategy (Qatarization)

<div></div><div><div><ul><li><div><b>Business Unit</b>
</div><div>QNB - Qatar
</div></li><li><div><b>Division</b>
</div><div>Corporate Banking
</div></li><li><div><b>Department</b>
</div><div>Corporate Banking &amp; Financial Institutions
</div></li><li><div><b>Country</b>
</div><div>Qatar
</div></li><li><div><b>Closing Date</b>
</div><div>24-Jul-2026
</div></li></ul></div><div><div><h5 class="jobSectionHeader"><b>About QNB</b></h5>
<p>Established in 1964 as the country&rsquo;s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.</p>
<p>QNB Group&rsquo;s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.</p>
<p>QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard &amp; Poor&rsquo;s (A), Moody&rsquo;s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.</p>
<p>Based on the Group&rsquo;s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.</p>
<p>QNB Group has an active community support program and sponsors various social, educational and sporting events.</p>
</div></div><div><div><div><h5 class="jobSectionHeader"><b>Job Summary</b></h5>
</div><div><p>The incumbent will be responsible for proactively managing QNB Group&rsquo;s selected Corporate Banking portfolio, Branches and affiliates (the &ldquo;Selected Portfolio&rdquo;) in order to achieve the function&rsquo;s set targets for revenue, profit, profitability and volumes, in compliance with established QNB Group credit policies, procedures, standards, regulatory requirements and best international market practice.</p><p>
The individual will also be involved in the formulation of corporate branch strategies and the implementation of the GCIB initiatives (including GWB and GAM) across his portfolio. As well as, identify potential new business opportunities for other business area functions or branches within the QNB Group, aligned to the approved Global Account Management concept and co-ordinate with them to facilitate Group synergies and cross selling of products and services. To improve QNB&rsquo;s profitability, revenue generation as well as service and delivery enhancement, in order to ensure that clients banking&rsquo; needs are comprehensively identified and efficiently met, within the QNB Group, on a priority basis.</p>
</div></div><div><div><h5 class="jobSectionHeader"><b>Main Responsibilities</b></h5>
</div><div><ul><li><p>Ensure implementation of the strategies and plans to achieve all volume, revenue, and profit targets for the Selected Portfolio function.</p></li><li><p>
Support the EVP International Corporate in the development of Key Performance Indicators for the systematic performance monitoring, quality measurement and performance evaluation of the Selected Portfolio function</p></li><li><p>
Meet target budgets for Selected Portfolio&rsquo;s client relationships comprising assets and liability product sales and profits for the Selected Portfolio function, in accordance with QNB&rsquo;s overall corporate budget and strategy.</p></li><li><p>
Coordinate periodically between Selected Portfolio, Group&rsquo;s corporate branches network and subsidiaries to review financial performance and ensure achievement of budget and financial objectives</p></li><li><p>
Implements KPI&rsquo;s and best practices for International Corporate Relationship Management.</p></li><li><p>
Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.</p></li><li><p>
Act within the limits of the powers delegated to the incumbent and delegate authority to the respective staff and monitor exercise of the same.</p></li><li><p>
Demonstrate clear understanding of the important factors behind the bank's financial &amp; non-financial performance.</p></li><li><p>
Coordinate and liaise activities with international and regional Branches, Retail, Treasury and Head Office support functions including but not limited to GSF and GTB, QNB Capital and QNBFS (&ldquo;QNB Functions&rdquo;) to provide support and cross selling opportunities intra QNB Group departments, units and functions.</p></li><li><p>
Ensure provision of a focal &lsquo;one point of contact&rsquo; to Selected Portfolio of clients and ensure superior customer service and a customer friendly approach to proactively meet their needs and resolve their queries.</p></li><li><p>
Assist customers in all their queries on Bank&rsquo;s product and seek solution to their requests.</p></li><li><p>
Maintain, develop and enhance core bank relationships with the existing clients as well as identify, market and build effective new bank relationships.</p></li><li><p>
Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.</p></li><li><p>
Build and maintain strong and effective relationships with QNB Functions in order to achieve the QNB Group&rsquo;s goals and objectives, including cross-selling targets.</p></li><li><p>
Provide timely and accurate information to the external and internal auditors and the Group&rsquo;s compliance function when required.</p></li><li><p>
Implement the approved corporate banking strategy within the function to achieve and exceed the business objectives.</p></li><li><p>
Maintain, conduct and ensure that activities of the Selected Portfolio comply with regulatory policies and procedures and best market practice.</p></li><li><p>
Manage, coach and motivate the team of Selected Portfolio&rsquo;s VPs, AVPs, Managers and Associates to maintain and improve service quality and ensure that the Selected Portfolio meets their set financial and non-financial targets.</p></li><li><p>
Continuously monitor, manage and evaluate the Selected Portfolio credit profile to ensure targets are met and any necessary corrective measures are implemented on a timely basis, as required. The portfolio should be managed in accordance within the Bank&rsquo;s prescribed risk management parameters.</p></li><li><p>
Review, conduct due diligence and credit assessment, and recommend approval of credit proposals to the relevant approving authority.</p></li><li><p>
Ensure each VP International Corporate Relationship management has a balanced portfolio and continuously monitor to ensure that each portfolio is destined to achieve its set target and, if appropriate, take corrective action to redirect portfolio management if there is insufficient progress towards the achievement of its set target.</p></li><li><p>
Provide technical expertise and guidance to Selected Portfolio&rsquo;s VPs and AVPs to ensure their credit proposals adequately address all relevant risk factors and meet minimum acceptable standards.</p></li><li><p>
Monitor / develop the Selected Portfolio function&rsquo;s database ensuring that function personnel perform sales activity in accordance with incumbent&rsquo;s directives and timely update the database of client contacts.</p></li><li><p>
Perform / assign function personnel to systematically visit client premises, conduct meetings and prepare / deliver presentations.</p></li><li><p>
Ensure that all requisite facility and account documentation are collected by function personnel and are timely transferred for credit review and safe custody.</p></li><li><p>
Ensure all necessary procedures are in place to identify and timely report any customer related negative developments and early signals regarding potentially problematic accounts / relationships and ensure that suitable remedial action is taken by function personnel.</p></li><li><p>
Ensure that function&rsquo;s personnel perform cross selling activities to enhance QNB&rsquo;s overall relationship with customers by coordinating activities with QNB Functions.</p></li><li><p>
Supervise the roll-out of conventional corporate banking products targeted to Selected Portfolio clients.</p></li><li><p>
Develop and maintain professional relationships with key managers of existing and potential clients to provide a broader range of communication, service consistency and proactive response to client&rsquo;s needs.</p></li><li><p>
Work in liaison with Group Communications and the Marketing &amp; Product Management Unit to devise Selected Portfolio specific marketing strategies, client target lists etc. to defend and increase QNB&rsquo;s current market share.</p></li><li><p>
Track and report on transaction volumes, budget performance and client-wise overall portfolio profitability and periodically report to EVP International Corporate and to other executive management of the Group to assess the performance of the Selected Portfolio customer base, as requested.</p></li><li><p>
Recommend all administrative operational aspects of unit personnel (e.g. leave schedule, training, appraisal etc.) in accordance with established HR policies and procedures.</p></li><li><p>
Oversee recruitment, provide motivation, guidance to employees and reinforce high standards concerning performance, and adherence to the Bank&rsquo;s values and mission.</p></li><li><p>
Encourage, solicit and reward innovative ideas even in day-to-day issues.</p></li><li><p>
Continuous Improvement:</p></li></ul><ul><li><p>
Set examples by leading improvement initiatives through cross-functional teams ensuring successes.</p></li><li><p>
Identify and encourage people to adopt practices better than the industry standard.</p></li><li><p>
Continuously encourage and recognize the importance of thinking out-of-the-box within the team.</p></li></ul><p></p>
</div></div><div><div><h5 class="jobSectionHeader"><b>Education and Experience Requirements</b></h5>
</div><div><ul><li><p>University graduate preferably with a Major in in the banking industry, preferably with local / gulf / regional responsibility (dependent on the portfolio coverage) experience. Masters preferred</p></li><li><p>
At least 15 years&rsquo; experience of relevant experience, preferably within a highly rated international bank</p></li><li><p>
Well-informed of the market competitive structures, industry practices and any regulations relevant to regional and International Corporate clients segment.</p></li><li><p>
Informed of the market competitive structure, industry practices and compliance and regulatory requirements of Selected Portfolio countries.</p></li><li><p>
Excellent oral and written communication skills (including report writing) in English and Arabic.</p></li><li><p>
Excellent people relationship skills and awareness of risk management concept and practices.</p></li><li><p>
Understanding of the relevant laws, regulations and practices pertaining to Corporate Banking products.</p></li><li><p>
Ability to make decisions and follow through with initiatives.</p></li><li><p>
Personal integrity and self-management.</p></li><li><p>
Planning, organizing, and analytical ability.</p></li><li><p>
Results oriented.</p></li><li><p>
Ability to motivate and lead teams from diverse cultural backgrounds.</p></li><li><p>
Familiar with the balanced scorecard approach.</p></li><li><p>
Strong customer service orientation.</p></li><li><p>
Strong analytical skills and the ability to communicate both verbally and in writing with all levels of management.</p></li></ul>
</div></div><div><div><h5 class="jobSectionHeader"><b>Note: you will be required to attach the following:</b></h5>
</div><div><div><ul><li>Resume/CV</li></ul>
<ul><li>Copy of Passport or QID
</li></ul><ul><li>Copy of Education Certificate</li></ul></div></div></div></div></div><div></div>

Senior Vice President International Corporate Relationship Management

<div>Job Purpose Summary<p><br>
The incumbent will support the SVP International Retail and AVP International Retail Country Liaison in delivering the Strategy/Plans by acting as the focal point for the designated country. The incumbent will pro-actively manage the relationships with the Retail Head of the designated country and provide support in a timely and efficient manner. The incumbent will facilitate resolution of pending problems, and act as enabler for new requirements by working closely with the Group Retail Businesses and Group Support Divisions. The incumbent will track and provide performance updates to SVP International Retail and the AVP International Retail Country Liaison relating to the Business Plans / KPIs of the designated country.</p>
Essential Duties &amp; Responsibilities by Dimensions<p><b><br>
A. Shareholder &amp; Financial:</b></p><ul><li>Proactively assist in the implementation of the strategies, products and services, systems, marketing communications and plans to achieve all volume, revenue, and profit targets for the designated country within the Asia, Europe, Africa, Middle East cluster.</li><li>Proactively support in meeting target budgets for the designated country within the Asia, Europe, Africa, Middle Eastcluster in accordance with Group Retail's overall strategy and in coordination with SVP International Retail and the AVP International Retail Country Liaison.</li><li>Implements KPI's and best practices for Manager International Retail Country Liaison</li><li>Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.</li><li>Act within the limits of the powers delegated to the incumbent.</li></ul><p></p><p><b>
B. Customer (Internal &amp; External):</b></p><ul><li>Coordinate and liaise activities with Group Retail Businesses and Group Support to provide support to the designated country within the Asia, Europe, Africa, Middle East cluster, SVP International Retail and the AVP International Retail Country Liaison.</li><li>Maintain a focal &lsquo;one point of contact' to the designated country within the Asia, Europe, Africa, Middle East cluster,SVP International Retail and the AVP International Country Liaison to ensure timely and efficient support with high level of professionalism and friendly approach to meeting their needs and resolving their queries and value proposition.</li><li>Build and maintain strong and effective relationship with the all other related functions / units to achieve goals/objectives of the designated country within the Asia, Europe, Africa, Middle East cluster, SVP International Retail and the AVP International Retail Country Liaison.</li><li>Manage the development &amp; subsequent implementation and migration of Retail Banking best practices across the designated country within the Asia, Europe, Africa, Middle East cluster, SVP International Retail and the AVP International Retail Country Liaison.</li><li>To assist customers in all their queries on Bank's product and seek solution to their requests.</li><li>Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.</li><li>Build and maintain strong/effective relationships with related departments/units to achieve the Group's objectives.</li><li>Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.</li></ul><p></p><p><b>
C. Internal (Processes, Products, Regulatory):</b></p><ul><li>Monitor the SLA, TAT performance between the designated country within the Asia, Europe, Africa, Middle Eastcluster and the Group Retail Businesses &amp; Group Support Units to ensure effectiveness of the Hub &amp; Spoke model.</li><li>To review the Management and Business Information reports to appraise on the performance of the designated country to the SVP International Retail and the AVP International Retail Country Liaison</li></ul><p></p><p><b>
D. Learning &amp; Knowledge:</b></p><ul><li>Possess good understanding of the Group Retail Bank's Strategy, Business Plans and KPIs with a good knowledge of the business and needs of the designated countries.</li><li>Proactively identify areas for professional development of self and undertake development activities.</li><li>Seek out opportunities to remain current with all developments in professional field.</li><li>PMO knowledge and advanced presentation skills</li></ul>
Education and Experience Requirements<ul><li><br>
Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study),
</li><li>At least 6 years of relevant experience, preferably within a highly rated international bank with a leading financial institution, of which 2 years in a similar role/ capacity. Work experience in the multinational financial institutions with a blend of emerging markets and developed markets experience preferable.
</li></ul>Required Special Skills<ul><li><br>
Excellent oral and written communication skills in English and Arabic (preferable).</li><li>Superior relationship &amp; problem resolution skills and capable of influencing the organization at various levels.</li><li>Well-developed strategic perspective and forward planning ability.</li><li>Analytical and problem solving skills coupled with decision-making ability.</li><li>Knowledge of retail banking products and recent developments in the retail banking area.</li><li>Strong relationship management skills (build and sustain relationships).</li><li>Innovative, self-reliant, and highly motivated about Retail Banking.</li><li>Good interpersonal and presentation skills.</li><li>Understanding of the relevant laws, regulations, and practices pertaining to retail banking.</li><li>Ability to make decisions and follow through with initiatives.
</li><li>Ability to motivate and work in diverse cultural backgrounds.</li><li>Personal integrity and self-management.</li><li>Planning and organising ability.</li><li>Results oriented.</li><li>Strong analytical skills and the ability to communicate both verbally and in writing with all levels of management</li></ul></div><p></p>

Manager International Retail Country Liaison (Qatarization)

<div>Job Summary<p><br>
The incumbent will be responsible for proactively managing QNB Group's selected Corporate Banking portfolio, Branches and affiliates (the &quot;Selected Portfolio&quot;) in order to achieve the function's set targets for revenue, profit, profitability and volumes, in compliance with established QNB Group credit policies, procedures, standards, regulatory requirements and best international market practice.</p><p>
The individual will also be involved in the formulation of corporate branch strategies and the implementation of the GCIB initiatives (including GWB and GAM) across his portfolio. As well as, identify potential new business opportunities for other business area functions or branches within the QNB Group, aligned to the approved Global Account Management concept and co-ordinate with them to facilitate Group synergies and cross selling of products and services. To improve QNB's profitability, revenue generation as well as service and delivery enhancement, in order to ensure that clients banking' needs are comprehensively identified and efficiently met, within the QNB Group, on a priority basis.</p>
Main Responsibilities<ul><li><p><br>
Ensure implementation of the strategies and plans to achieve all volume, revenue, and profit targets for the Selected Portfolio function.</p></li><li><p>
Support the EVP International Corporate in the development of Key Performance Indicators for the systematic performance monitoring, quality measurement and performance evaluation of the Selected Portfolio function</p></li><li><p>
Meet target budgets for Selected Portfolio's client relationships comprising assets and liability product sales and profits for the Selected Portfolio function, in accordance with QNB's overall corporate budget and strategy.</p></li><li><p>
Coordinate periodically between Selected Portfolio, Group's corporate branches network and subsidiaries to review financial performance and ensure achievement of budget and financial objectives</p></li><li><p>
Implements KPI's and best practices for International Corporate Relationship Management.</p></li><li><p>
Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.</p></li><li><p>
Act within the limits of the powers delegated to the incumbent and delegate authority to the respective staff and monitor exercise of the same.</p></li><li><p>
Demonstrate clear understanding of the important factors behind the bank's financial &amp; non-financial performance.</p></li><li><p>
Coordinate and liaise activities with international and regional Branches, Retail, Treasury and Head Office support functions including but not limited to GSF and GTB, QNB Capital and QNBFS (&quot;QNB Functions&quot;) to provide support and cross selling opportunities intra QNB Group departments, units and functions.</p></li><li><p>
Ensure provision of a focal &lsquo;one point of contact' to Selected Portfolio of clients and ensure superior customer service and a customer friendly approach to proactively meet their needs and resolve their queries.</p></li><li><p>
Assist customers in all their queries on Bank's product and seek solution to their requests.</p></li><li><p>
Maintain, develop and enhance core bank relationships with the existing clients as well as identify, market and build effective new bank relationships.</p></li><li><p>
Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.</p></li><li><p>
Build and maintain strong and effective relationships with QNB Functions in order to achieve the QNB Group's goals and objectives, including cross-selling targets.</p></li><li><p>
Provide timely and accurate information to the external and internal auditors and the Group's compliance function when required.</p></li><li><p>
Implement the approved corporate banking strategy within the function to achieve and exceed the business objectives.</p></li><li><p>
Maintain, conduct and ensure that activities of the Selected Portfolio comply with regulatory policies and procedures and best market practice.</p></li><li><p>
Manage, coach and motivate the team of Selected Portfolio's VPs, AVPs, Managers and Associates to maintain and improve service quality and ensure that the Selected Portfolio meets their set financial and non-financial targets.</p></li><li><p>
Continuously monitor, manage and evaluate the Selected Portfolio credit profile to ensure targets are met and any necessary corrective measures are implemented on a timely basis, as required. The portfolio should be managed in accordance within the Bank's prescribed risk management parameters.</p></li><li><p>
Review, conduct due diligence and credit assessment, and recommend approval of credit proposals to the relevant approving authority.</p></li><li><p>
Ensure each VP International Corporate Relationship management has a balanced portfolio and continuously monitor to ensure that each portfolio is destined to achieve its set target and, if appropriate, take corrective action to redirect portfolio management if there is insufficient progress towards the achievement of its set target.</p></li><li><p>
Provide technical expertise and guidance to Selected Portfolio's VPs and AVPs to ensure their credit proposals adequately address all relevant risk factors and meet minimum acceptable standards.</p></li><li><p>
Monitor / develop the Selected Portfolio function's database ensuring that function personnel perform sales activity in accordance with incumbent's directives and timely update the database of client contacts.</p></li><li><p>
Perform / assign function personnel to systematically visit client premises, conduct meetings and prepare / deliver presentations.</p></li><li><p>
Ensure that all requisite facility and account documentation are collected by function personnel and are timely transferred for credit review and safe custody.</p></li><li><p>
Ensure all necessary procedures are in place to identify and timely report any customer related negative developments and early signals regarding potentially problematic accounts / relationships and ensure that suitable remedial action is taken by function personnel.</p></li><li><p>
Ensure that function's personnel perform cross selling activities to enhance QNB's overall relationship with customers by coordinating activities with QNB Functions.</p></li><li><p>
Supervise the roll-out of conventional corporate banking products targeted to Selected Portfolio clients.</p></li><li><p>
Develop and maintain professional relationships with key managers of existing and potential clients to provide a broader range of communication, service consistency and proactive response to client's needs.</p></li><li><p>
Work in liaison with Group Communications and the Marketing &amp; Product Management Unit to devise Selected Portfolio specific marketing strategies, client target lists etc. to defend and increase QNB's current market share.</p></li><li><p>
Track and report on transaction volumes, budget performance and client-wise overall portfolio profitability and periodically report to EVP International Corporate and to other executive management of the Group to assess the performance of the Selected Portfolio customer base, as requested.</p></li><li><p>
Recommend all administrative operational aspects of unit personnel (e.g. leave schedule, training, appraisal etc.) in accordance with established HR policies and procedures.</p></li><li><p>
Oversee recruitment, provide motivation, guidance to employees and reinforce high standards concerning performance, and adherence to the Bank's values and mission.</p></li><li><p>
Encourage, solicit and reward innovative ideas even in day-to-day issues.</p></li><li><p>
Continuous Improvement:</p></li></ul><ul><li><p>
Set examples by leading improvement initiatives through cross-functional teams ensuring successes.</p></li><li><p>
Identify and encourage people to adopt practices better than the industry standard.</p></li><li><p>
Continuously encourage and recognize the importance of thinking out-of-the-box within the team.</p></li></ul><p></p>
Education and Experience Requirements<ul><li><p><br>
University graduate preferably with a Major in in the banking industry, preferably with local / gulf / regional responsibility (dependent on the portfolio coverage) experience. Masters preferred</p></li><li><p>
At least 15 years' experience of relevant experience, preferably within a highly rated international bank</p></li><li><p>
Well-informed of the market competitive structures, industry practices and any regulations relevant to regional and International Corporate clients segment.</p></li><li><p>
Informed of the market competitive structure, industry practices and compliance and regulatory requirements of Selected Portfolio countries.</p></li><li><p>
Excellent oral and written communication skills (including report writing) in English and Arabic.</p></li><li><p>
Excellent people relationship skills and awareness of risk management concept and practices.</p></li><li><p>
Understanding of the relevant laws, regulations and practices pertaining to Corporate Banking products.</p></li><li><p>
Ability to make decisions and follow through with initiatives.</p></li><li><p>
Personal integrity and self-management.</p></li><li><p>
Planning, organizing, and analytical ability.</p></li><li><p>
Results oriented.</p></li><li><p>
Ability to motivate and lead teams from diverse cultural backgrounds.</p></li><li><p>
Familiar with the balanced scorecard approach.</p></li><li><p>
Strong customer service orientation.</p></li><li><p>
Strong analytical skills and the ability to communicate both verbally and in writing with all levels of management.</p></li></ul></div>

<div></div><div><div><ul><li><div><b>Business Unit</b>
</div><div>QNB - Qatar
</div></li><li><div><b>Division</b>
</div><div>Retail Banking
</div></li><li><div><b>Department</b>
</div><div>Retail Banking
</div></li><li><div><b>Country</b>
</div><div>Qatar
</div></li><li><div><b>Closing Date</b>
</div><div>25-Jun-2026
</div></li></ul></div><div><div><h5 class="jobSectionHeader"><b>About QNB</b></h5>
<p>Established in 1964 as the country&rsquo;s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.</p>
<p>QNB Group&rsquo;s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.</p>
<p>QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard &amp; Poor&rsquo;s (A), Moody&rsquo;s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.</p>
<p>Based on the Group&rsquo;s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.</p>
<p>QNB Group has an active community support program and sponsors various social, educational and sporting events.</p>
</div></div><div><div><div><h5 class="jobSectionHeader"><b>Job Purpose Summary</b></h5>
</div><div><p>The incumbent will support the SVP International Retail and AVP International Retail Country Liaison in delivering the Strategy/Plans by acting as the focal point for the designated country. The incumbent will pro-actively manage the relationships with the Retail Head of the designated country and provide support in a timely and efficient manner. The incumbent will facilitate resolution of pending problems, and act as enabler for new requirements by working closely with the Group Retail Businesses and Group Support Divisions. The incumbent will track and provide performance updates to SVP International Retail and the AVP International Retail Country Liaison relating to the Business Plans / KPIs of the designated country.</p>
</div></div><div><div><h5 class="jobSectionHeader"><b>Essential Duties &amp; Responsibilities by Dimensions</b></h5>
</div><div><p><b>A. Shareholder &amp; Financial:</b></p><ul><li>Proactively assist in the implementation of the strategies, products and services, systems, marketing communications and plans to achieve all volume, revenue, and profit targets for the designated country within the Asia, Europe, Africa, Middle East cluster.</li><li>Proactively support in meeting target budgets for the designated country within the Asia, Europe, Africa, Middle Eastcluster in accordance with Group Retail&rsquo;s overall strategy and in coordination with SVP International Retail and the AVP International Retail Country Liaison.</li><li>Implements KPI&rsquo;s and best practices for Manager International Retail Country Liaison</li><li>Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.</li><li>Act within the limits of the powers delegated to the incumbent.</li></ul><p></p><p><b>
B. Customer (Internal &amp; External):</b></p><ul><li>Coordinate and liaise activities with Group Retail Businesses and Group Support to provide support to the designated country within the Asia, Europe, Africa, Middle East cluster, SVP International Retail and the AVP International Retail Country Liaison.</li><li>Maintain a focal &lsquo;one point of contact&rsquo; to the designated country within the Asia, Europe, Africa, Middle East cluster,SVP International Retail and the AVP International Country Liaison to ensure timely and efficient support with high level of professionalism and friendly approach to meeting their needs and resolving their queries and value proposition.</li><li>Build and maintain strong and effective relationship with the all other related functions / units to achieve goals/objectives of the designated country within the Asia, Europe, Africa, Middle East cluster, SVP International Retail and the AVP International Retail Country Liaison.</li><li>Manage the development &amp; subsequent implementation and migration of Retail Banking best practices across the designated country within the Asia, Europe, Africa, Middle East cluster, SVP International Retail and the AVP International Retail Country Liaison.</li><li>To assist customers in all their queries on Bank&rsquo;s product and seek solution to their requests.</li><li>Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.</li><li>Build and maintain strong/effective relationships with related departments/units to achieve the Group&rsquo;s objectives.</li><li>Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.</li></ul><p></p><p><b>
C. Internal (Processes, Products, Regulatory):</b></p><ul><li>Monitor the SLA, TAT performance between the designated country within the Asia, Europe, Africa, Middle Eastcluster and the Group Retail Businesses &amp; Group Support Units to ensure effectiveness of the Hub &amp; Spoke model.</li><li>To review the Management and Business Information reports to appraise on the performance of the designated country to the SVP International Retail and the AVP International Retail Country Liaison</li></ul><p></p><p><b>
D. Learning &amp; Knowledge:</b></p><ul><li>Possess good understanding of the Group Retail Bank&rsquo;s Strategy, Business Plans and KPIs with a good knowledge of the business and needs of the designated countries.</li><li>Proactively identify areas for professional development of self and undertake development activities.</li><li>Seek out opportunities to remain current with all developments in professional field.</li><li>PMO knowledge and advanced presentation skills</li></ul>
</div></div><div><div><h5 class="jobSectionHeader"><b>Education and Experience Requirements</b></h5>
</div><div><ul><li>Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study),
</li><li>At least 6 years of relevant experience, preferably within a highly rated international bank with a leading financial institution, of which 2 years in a similar role/ capacity. Work experience in the multinational financial institutions with a blend of emerging markets and developed markets experience preferable.
</li></ul></div></div><div><div><h5 class="jobSectionHeader"><b>Note: you will be required to attach the following:</b></h5>
</div><div><div><ul><li>Resume/CV</li></ul>
<ul><li>Passport</li></ul>
<ul><li>QID</li></ul>
<ul><li>Education Certificate
</li></ul><ul><li>Birth Certificate</li></ul></div></div></div></div></div><div></div>

<div></div><div><div><ul><li><div><b>Business Unit</b>
</div><div>QNB - Qatar
</div></li><li><div><b>Division</b>
</div><div>Communications
</div></li><li><div><b>Department</b>
</div><div>Advertising &amp; PR
</div></li><li><div><b>Country</b>
</div><div>Qatar
</div></li><li><div><b>Closing Date</b>
</div><div>01-Sep-2026
</div></li></ul></div><div><div><h5 class="jobSectionHeader"><b>About QNB</b></h5>
<p>Established in 1964 as the country&rsquo;s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.</p>
<p>QNB Group&rsquo;s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.</p>
<p>QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard &amp; Poor&rsquo;s (A), Moody&rsquo;s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.</p>
<p>Based on the Group&rsquo;s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.</p>
<p>QNB Group has an active community support program and sponsors various social, educational and sporting events.</p>
</div></div><div><div><div><h5 class="jobSectionHeader"><b>Role Summary</b></h5>
</div><div><p>The incumbent will be responsible in coordinate, executing and overseeing administrative tasks related to the sponsorship agenda. The incumbent will work closely with the PR &amp; CCU teams and various GCD functions to deliver successful sponsorship projects, in-line with the banks goals and objectives.</p>
</div></div><div><div><h5 class="jobSectionHeader"><b>Role Description</b></h5>
</div><div><ul><li><p>Foster a climate that challenges others to think laterally and generate fresh perspectives and new partnership opportunities</p></li><li><p>
Create an environment to ensure implementation of value added suggestions, while stressing the importance of continuous improvement within the communications department.</p></li><li><p>
Set, manage and control Support related budgets to facilitate the delivery and execution of the sponsorship strategies</p></li><li><p>
Supervise in creating Key Performance Indicators (KPIs) for Support Department for performance monitoring and quality measurement purposes and assist in monitoring their achievement on periodic basis.</p></li><li><p>
Coordinate with Group Internal Audit and Compliance functions to provide them with the information they require.</p></li></ul>
</div></div><div><div><h5 class="jobSectionHeader"><b>Qualifications</b></h5>
</div><div><ul><li><p>University graduate with a degree in Business advertising, marketing, or related discipline</p></li><li><p>
Minimum of 2 years&rsquo; experience in a related field</p></li><li><p>
Good oral and written communication skills in English and Arabic (preferred).</p></li><li><p>
Demonstrated ability to motivate a team and thoroughly follow up on project plans and project implementations.</p></li><li><p>
Ability to follow through with initiatives.</p></li><li><p>
Planning, organizing ability.</p></li><li><p>
Ability to work with teams from diverse cultural backgrounds.</p></li></ul>
</div></div><div><div><h5 class="jobSectionHeader"><b>Note: you will be required to attach the following:</b></h5>
</div><div><div><ul><li>Resume/CV</li></ul>
<ul><li>Copy of Passport or QID
</li></ul><ul><li>Copy of Education Certificate</li></ul></div></div></div></div></div><div></div>

Senior Associate - Sponsorship (Qatarization)

<div>Role Summary<p><br>
The incumbent will be responsible in coordinate, executing and overseeing administrative tasks related to the sponsorship agenda. The incumbent will work closely with the PR &amp; CCU teams and various GCD functions to deliver successful sponsorship projects, in-line with the banks goals and objectives.</p>
Role Description<ul><li><p><br>
Foster a climate that challenges others to think laterally and generate fresh perspectives and new partnership opportunities</p></li><li><p>
Create an environment to ensure implementation of value added suggestions, while stressing the importance of continuous improvement within the communications department.</p></li><li><p>
Set, manage and control Support related budgets to facilitate the delivery and execution of the sponsorship strategies</p></li><li><p>
Supervise in creating Key Performance Indicators (KPIs) for Support Department for performance monitoring and quality measurement purposes and assist in monitoring their achievement on periodic basis.</p></li><li><p>
Coordinate with Group Internal Audit and Compliance functions to provide them with the information they require.</p></li></ul>
Qualifications<ul><li><p><br>
University graduate with a degree in Business advertising, marketing, or related discipline</p></li><li><p>
Minimum of 2 years' experience in a related field</p></li><li><p>
Good oral and written communication skills in English and Arabic (preferred).</p></li><li><p>
Demonstrated ability to motivate a team and thoroughly follow up on project plans and project implementations.</p></li><li><p>
Ability to follow through with initiatives.</p></li><li><p>
Planning, organizing ability.</p></li><li><p>
Ability to work with teams from diverse cultural backgrounds.</p></li></ul></div>

<div>Job Purpose Summary<p><br>
The incumbent will assist the Senior Manager Service Quality Retail / Vice President Service Quality (SQ) in developing and implementing the service quality plan/ initiatives for Retail Banking in order to continuously improve the quality of service imparted to retail customers and thereby provide a competitive edge to the Group over its competitors.</p>
Essential Duties &amp; Responsibilities by Dimensions<p><b><br>
A. Shareholder &amp; Financial:</b></p><ul><li>Assist the Senior Manager Service Quality Retail / Vice President Service Quality (SQ) in the development and implementation of the Group's Service Quality strategy/ plan.</li><li>Assist the Senior Manager Service Quality Retail / Vice President Service Quality (SQ) in his efforts to keep customer attrition to a minimum and improve usage of the Group's products and services by ensuring high standards of service quality, thereby resulting in growth in business.</li><li>Provide inputs to the Senior Manager Service Quality Retail / Vice President Service Quality (SQ) in the creation of Key Performance Indicators (KPIs) for monitoring service quality efforts/ initiatives and monitor their achievements on a periodic basis.</li><li>Implements KPI's and best practices for Senior Associate, Service Quality Retail</li><li>Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.</li><li>Act within the limits of the powers delegated to the incumbent.</li></ul><p></p><p><b>
B. Customer (Internal &amp; External):</b></p><ul><li>Assist in Liaise on continual basis with the other related units/ departments within the Group to obtain information regarding customer feedback/ complaints on timely basis.</li></ul><p>
- Assist in Maintaining an Internal and external surveys covering all departments / the customers to know how internal customers are satisfied with the services provided by QNB - Analyze all customer complaints and find the corrective action to resolve it.</p><ul><li>To assist customers in all their queries on Bank's product and seek solution to their requests.</li><li>Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.</li><li>Build and maintain strong/effective relationships with related departments/units to achieve the Group's objectives.</li><li>Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.</li></ul><p></p><p><b>
C. Internal (Processes, Products, Regulatory):</b></p><ul><li>Assist the Senior Manager Service Quality Retail / Vice President Service Quality (SQ) in the development and implementation of service quality standards in line with applicable best practices and regional considerations.</li><li>Assist in Identifying &amp; analyzing route cause of all repeated issues and work on reviewing existing and new process</li><li>Ensure positive impact on the service quality performance as measured against the Service Quality Indicators (CVM system etc.)</li><li>Assist in reviewing the resolution of complains (TAT) and find ways to resolve the high TAT transactions.</li><li>Assist the Senior Manager Service Quality Retail / Vice President Service Quality (SQ) in his/ her mission to evaluate and improve service quality levels on continual basis by:</li><li>Conducting mystery shopping surveys and other checks on unannounced basis to monitor branch/ unit performance against the established service quality standards and reporting the results to the Senior Manager Service Quality Retail / Vice President Service Quality (SQ). Assist in finding solution for route cause and analyze all issues raised through reports and work on upgrade Service Delivery Standard.</li><li>Channeling customer feedback to the business and distribution units through the Senior Manager Service Quality Retail / Vice President Service Quality (SQ) on timely basis and thereby assist in the continuing improvement of relevant products, procedures and services.</li><li>Assist the Senior Manager Service Quality Retail / Vice President Service Quality (SQ) in ensuring that the latest trends/ tools/ methodologies in service quality are continually analyzed and reflected in the Group's service quality efforts, to the extent applicable.</li></ul><p></p><p><b>
D. Learning &amp; Knowledge:</b></p><ul><li>Possess good knowledge of service quality related issues, standards and the latest trends with respect to measurement/ assessment of service quality.</li><li>Assist in staff training (especially front-line personnel) on service quality related standards, matters and initiatives, including the latest tools/ trends in conducting service quality checks, in coordination with coaching and mentoring team of group Retail bank.</li><li>Proactively identify areas for professional development of self and undertake development activities.</li><li>Seek out opportunities to remain current with all developments in professional field.</li></ul>
Education and Experience Requirements<ul><li><br>
Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study),</li><li>At least 2 years of relevant experience, preferably within a highly rated international bank.</li></ul>
Required Special Skills<ul><li><br>
Excellent oral and written communication skills (including report writing) in English and Arabic.</li><li>Good interpersonal and presentation skills.</li><li>Understanding of the relevant laws, regulations, and practices.</li><li>Ability to make decisions and follow through with initiatives.</li><li>Personal integrity and self-management.</li><li>Planning, organising, and analytical ability.</li><li>Results oriented.</li><li>Strong analytical skills and the ability to communicate both verbally and in writing with all levels of management.</li></ul></div>

Senior Associate Service Quality Retail (Qatarization)

<div></div><div><div><ul><li><div><b>Business Unit</b>
</div><div>QNB - Qatar
</div></li><li><div><b>Division</b>
</div><div>Retail Banking
</div></li><li><div><b>Department</b>
</div><div>Retail Banking
</div></li><li><div><b>Country</b>
</div><div>Qatar
</div></li><li><div><b>Closing Date</b>
</div><div>09-Apr-2026
</div></li></ul></div><div><div><h5 class="jobSectionHeader"><b>About QNB</b></h5>
<p>Established in 1964 as the country&rsquo;s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.</p>
<p>QNB Group&rsquo;s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.</p>
<p>QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard &amp; Poor&rsquo;s (A), Moody&rsquo;s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.</p>
<p>Based on the Group&rsquo;s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.</p>
<p>QNB Group has an active community support program and sponsors various social, educational and sporting events.</p>
</div></div><div><div><div><h5 class="jobSectionHeader"><b>Job Purpose Summary</b></h5>
</div><div><p>The incumbent will assist the Senior Manager Service Quality Retail / Vice President Service Quality (SQ) in developing and implementing the service quality plan/ initiatives for Retail Banking in order to continuously improve the quality of service imparted to retail customers and thereby provide a competitive edge to the Group over its competitors.</p>
</div></div><div><div><h5 class="jobSectionHeader"><b>Essential Duties &amp; Responsibilities by Dimensions</b></h5>
</div><div><p><b>A. Shareholder &amp; Financial:</b></p><ul><li>Assist the Senior Manager Service Quality Retail / Vice President Service Quality (SQ) in the development and implementation of the Group&rsquo;s Service Quality strategy/ plan.</li><li>Assist the Senior Manager Service Quality Retail / Vice President Service Quality (SQ) in his efforts to keep customer attrition to a minimum and improve usage of the Group&rsquo;s products and services by ensuring high standards of service quality, thereby resulting in growth in business.</li><li>Provide inputs to the Senior Manager Service Quality Retail / Vice President Service Quality (SQ) in the creation of Key Performance Indicators (KPIs) for monitoring service quality efforts/ initiatives and monitor their achievements on a periodic basis.</li><li>Implements KPI&rsquo;s and best practices for Senior Associate, Service Quality Retail</li><li>Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.</li><li>Act within the limits of the powers delegated to the incumbent.</li></ul><p></p><p><b>
B. Customer (Internal &amp; External):</b></p><ul><li>Assist in Liaise on continual basis with the other related units/ departments within the Group to obtain information regarding customer feedback/ complaints on timely basis.</li></ul><p>
- Assist in Maintaining an Internal and external surveys covering all departments / the customers to know how internal customers are satisfied with the services provided by QNB - Analyze all customer complaints and find the corrective action to resolve it.</p><ul><li>To assist customers in all their queries on Bank&rsquo;s product and seek solution to their requests.</li><li>Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.</li><li>Build and maintain strong/effective relationships with related departments/units to achieve the Group&rsquo;s objectives.</li><li>Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.</li></ul><p></p><p><b>
C. Internal (Processes, Products, Regulatory):</b></p><ul><li>Assist the Senior Manager Service Quality Retail / Vice President Service Quality (SQ) in the development and implementation of service quality standards in line with applicable best practices and regional considerations.</li><li>Assist in Identifying &amp; analyzing route cause of all repeated issues and work on reviewing existing and new process</li><li>Ensure positive impact on the service quality performance as measured against the Service Quality Indicators (CVM system etc.)</li><li>Assist in reviewing the resolution of complains (TAT) and find ways to resolve the high TAT transactions.</li><li>Assist the Senior Manager Service Quality Retail / Vice President Service Quality (SQ) in his/ her mission to evaluate and improve service quality levels on continual basis by:</li><li>Conducting mystery shopping surveys and other checks on unannounced basis to monitor branch/ unit performance against the established service quality standards and reporting the results to the Senior Manager Service Quality Retail / Vice President Service Quality (SQ). Assist in finding solution for route cause and analyze all issues raised through reports and work on upgrade Service Delivery Standard.</li><li>Channeling customer feedback to the business and distribution units through the Senior Manager Service Quality Retail / Vice President Service Quality (SQ) on timely basis and thereby assist in the continuing improvement of relevant products, procedures and services.</li><li>Assist the Senior Manager Service Quality Retail / Vice President Service Quality (SQ) in ensuring that the latest trends/ tools/ methodologies in service quality are continually analyzed and reflected in the Group&rsquo;s service quality efforts, to the extent applicable.</li></ul><p></p><p><b>
D. Learning &amp; Knowledge:</b></p><ul><li>Possess good knowledge of service quality related issues, standards and the latest trends with respect to measurement/ assessment of service quality.</li><li>Assist in staff training (especially front-line personnel) on service quality related standards, matters and initiatives, including the latest tools/ trends in conducting service quality checks, in coordination with coaching and mentoring team of group Retail bank.</li><li>Proactively identify areas for professional development of self and undertake development activities.</li><li>Seek out opportunities to remain current with all developments in professional field.</li></ul>
</div></div><div><div><h5 class="jobSectionHeader"><b>Education and Experience Requirements</b></h5>
</div><div><ul><li>Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study),</li><li>At least 2 years of relevant experience, preferably within a highly rated international bank.</li></ul>
</div></div><div><div><h5 class="jobSectionHeader"><b>Note: you will be required to attach the following:</b></h5>
</div><div><div><ul><li>Resume/CV</li></ul>
<ul><li>Passport</li></ul>
<ul><li>QID</li></ul>
<ul><li>Education Certificate
</li></ul><ul><li>Birth Certificate</li></ul></div></div></div></div></div><div></div>

<div>Job Purpose Summary<p><br>
The incumbent will be responsible for running and ensuring the success of process enhancement initiatives with a focus on customer orientation, service and quality across operation.</p>
Essential Duties &amp; Responsibilities by Dimensions<p><b><br>
A. Shareholder &amp; Financial:</b></p><ul><li>Run, execute, steer projects by using Lean/ Six Sigma/ Change Management standards and the process enhancement methodology aimed at improving customer satisfaction and efficiency within Group operation</li><li>Implements KPI's and best practices for Manager, Business Process Enhancement role.</li><li>Ensure the success of end-to-end process enhancement initiatives across Group operation.</li><li>Establish measurement plans for key performance indicators (KPIs) and execute control plans to monitor, track and update KPIs related to dedicated reengineering and end-to-end process enhancement initiatives on a periodic basis.</li><li>Act within the limits of the powers delegated to the incumbent.</li><li>Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.</li></ul><p></p><p><b>
B. Customer (Internal &amp; External):</b></p><ul><li>Identify, quantify and define enhancement areas in close partnership with the concerned stakeholder and contribute to the implementation of customer-centered processes
</li><li>Work closely with stakeholders of Group operation to improve on relevant KPIs</li><li>Leads cross-functional design teams to: (1) understand and investigate the current business process design; (2) identify problems, complexities, non-value-added steps, inefficient workflows, and other design factors; (3) develop performance measurement systems and analyse performance data; (4) create improvement recommendation and improve process design; and (5) implement solutions to achieve results in output volumes, quality, timelines and costs
</li><li>Optimize the use of appropriate lean and 6 sigma tools; pursue technology developments that result in process enhancement.</li><li>Report on progress on a regular basis for relevant projects</li><li>To assist customers in all their queries on Bank's product and seek solution to their requests.</li><li>Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.</li><li>Build and maintain strong/effective relationships with related departments/units to achieve the Group's objectives.</li><li>Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.</li></ul><p></p><p><b>
C. Internal (Processes, Products, Regulatory):</b></p><ul><li>Interact with Head of Group operation Process Enhancement to obtain new process enhancement mandates and participate in project idea generation, selection and scoping
</li><li>Identify defects and impact of defects on current processes</li><li>Propose defect fixes or system enhancements, and work with the various stakeholders to propose and develop process and/or technology modifications</li><li>Gather, collect, and prepare data related to reengineering and end-to-end process enhancement initiatives.</li><li>Identify benefits, quantify targeted results, establish measurement criteria and assist in the prioritization of process enhancement initiatives
</li><li>Apply and implement industry best practices and standards within the execution of process enhancement assignments</li></ul><p></p><p><b>
D. Learning &amp; Knowledge:</b></p><ul><li>Proactively identify areas for professional development of self and undertake development activities.</li><li>Seek out opportunities to remain current with all developments in professional field.</li></ul><p></p>
Education/Experience Requirements<ul><li><br>
Bachelor degree University Graduate/preferred with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study)</li><li>At least 6 years of relevant experience, preferably within a highly rated international bank / organization and process reengineering, business consulting and project management or equivalent business/ operations experience within the financial services arena (however: no specialization in one area but rather multi-skill and transversal across functions)</li><li>Operational and project management experience including the participation in large company wide program deployments with partial subproject responsibility</li><li>Certified Six Sigma Green Belt experience and technical mastery</li><li>Demonstrated track record using Six Sigma Methodology principles and practices</li><li>Ability to use systematic and data driven methods in order to solve problems, analyze and improve processes</li><li>Knowledge of financial services from an operational and support perspective</li></ul>
Required Special Skills<ul><li><br>
Excellent oral and written communication skills in English (Arabic is an asset)</li><li>Excellent analytical, conceptual and problem solving skills</li><li>Project management skills
</li><li>High degree of customer sensitivity/ acumen</li><li>Ability to handle tight deadlines, work well under pressure and get things done
</li><li>Experience in collaborating and communicating effectively with various different hierarchy levels across the organization</li><li>Proficiency in all standard business software applications, office communication tools and technologies with expert skills in MS Excel and PowerPoint</li></ul></div>

Manager Business Process Enhancements (Qatarization)

<div></div><div><div><ul><li><div><b>Business Unit</b>
</div><div>QNB - Qatar
</div></li><li><div><b>Division</b>
</div><div>Operations
</div></li><li><div><b>Department</b>
</div><div>Operations
</div></li><li><div><b>Country</b>
</div><div>Qatar
</div></li><li><div><b>Closing Date</b>
</div><div>08-Sep-2026
</div></li></ul></div><div><div><h5 class="jobSectionHeader"><b>About QNB</b></h5>
<p>Established in 1964 as the country&rsquo;s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.</p>
<p>QNB Group&rsquo;s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.</p>
<p>QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard &amp; Poor&rsquo;s (A), Moody&rsquo;s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.</p>
<p>Based on the Group&rsquo;s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.</p>
<p>QNB Group has an active community support program and sponsors various social, educational and sporting events.</p>
</div></div><div><div><div><h5 class="jobSectionHeader"><b>Job Purpose Summary</b></h5>
</div><div><p>The incumbent will be responsible for running and ensuring the success of process enhancement initiatives with a focus on customer orientation, service and quality across operation.</p>
</div></div><div><div><h5 class="jobSectionHeader"><b>Essential Duties &amp; Responsibilities by Dimensions</b></h5>
</div><div><p><b>A. Shareholder &amp; Financial:</b></p><ul><li>Run, execute, steer projects by using Lean/ Six Sigma/ Change Management standards and the process enhancement methodology aimed at improving customer satisfaction and efficiency within Group operation</li><li>Implements KPI&rsquo;s and best practices for Manager, Business Process Enhancement role.</li><li>Ensure the success of end-to-end process enhancement initiatives across Group operation.</li><li>Establish measurement plans for key performance indicators (KPIs) and execute control plans to monitor, track and update KPIs related to dedicated reengineering and end-to-end process enhancement initiatives on a periodic basis.</li><li>Act within the limits of the powers delegated to the incumbent.</li><li>Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.</li></ul><p></p><p><b>
B. Customer (Internal &amp; External):</b></p><ul><li>Identify, quantify and define enhancement areas in close partnership with the concerned stakeholder and contribute to the implementation of customer-centered processes
</li><li>Work closely with stakeholders of Group operation to improve on relevant KPIs</li><li>Leads cross-functional design teams to: (1) understand and investigate the current business process design; (2) identify problems, complexities, non-value-added steps, inefficient workflows, and other design factors; (3) develop performance measurement systems and analyse performance data; (4) create improvement recommendation and improve process design; and (5) implement solutions to achieve results in output volumes, quality, timelines and costs
</li><li>Optimize the use of appropriate lean and 6 sigma tools; pursue technology developments that result in process enhancement.</li><li>Report on progress on a regular basis for relevant projects</li><li>To assist customers in all their queries on Bank&rsquo;s product and seek solution to their requests.</li><li>Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.</li><li>Build and maintain strong/effective relationships with related departments/units to achieve the Group&rsquo;s objectives.</li><li>Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.</li></ul><p></p><p><b>
C. Internal (Processes, Products, Regulatory):</b></p><ul><li>Interact with Head of Group operation Process Enhancement to obtain new process enhancement mandates and participate in project idea generation, selection and scoping
</li><li>Identify defects and impact of defects on current processes</li><li>Propose defect fixes or system enhancements, and work with the various stakeholders to propose and develop process and/or technology modifications</li><li>Gather, collect, and prepare data related to reengineering and end-to-end process enhancement initiatives.</li><li>Identify benefits, quantify targeted results, establish measurement criteria and assist in the prioritization of process enhancement initiatives
</li><li>Apply and implement industry best practices and standards within the execution of process enhancement assignments</li></ul><p></p><p><b>
D. Learning &amp; Knowledge:</b></p><ul><li>Proactively identify areas for professional development of self and undertake development activities.</li><li>Seek out opportunities to remain current with all developments in professional field.</li></ul><p></p>
</div></div><div><div><h5 class="jobSectionHeader"><b>Education/Experience Requirements</b></h5>
</div><div><ul><li>Bachelor degree University Graduate/preferred with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study)</li><li>At least 6 years of relevant experience, preferably within a highly rated international bank / organization and process reengineering, business consulting and project management or equivalent business/ operations experience within the financial services arena (however: no specialization in one area but rather multi-skill and transversal across functions)</li><li>Operational and project management experience including the participation in large company wide program deployments with partial subproject responsibility</li><li>Certified Six Sigma Green Belt experience and technical mastery</li><li>Demonstrated track record using Six Sigma Methodology principles and practices</li><li>Ability to use systematic and data driven methods in order to solve problems, analyze and improve processes</li><li>Knowledge of financial services from an operational and support perspective</li></ul>
</div></div><div><div><h5 class="jobSectionHeader"><b>Note: you will be required to attach the following:</b></h5>
</div><div><div><ul><li>Resume/CV</li></ul>
<ul><li>QID (Front &amp; Back)</li></ul>
<ul><li>Passport</li></ul>
<ul><li>Education Certificate
</li></ul><ul><li>Other</li></ul></div></div></div></div></div><div></div>

<div></div><div><div><ul><li><div><b>Business Unit</b>
</div><div>QNB - Qatar
</div></li><li><div><b>Division</b>
</div><div>Operations
</div></li><li><div><b>Department</b>
</div><div>Operations
</div></li><li><div><b>Country</b>
</div><div>Qatar
</div></li><li><div><b>Closing Date</b>
</div><div>30-Jul-2026
</div></li></ul></div><div><div><h5 class="jobSectionHeader"><b>About QNB</b></h5>
<p>Established in 1964 as the country&rsquo;s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.</p>
<p>QNB Group&rsquo;s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.</p>
<p>QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard &amp; Poor&rsquo;s (A), Moody&rsquo;s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.</p>
<p>Based on the Group&rsquo;s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.</p>
<p>QNB Group has an active community support program and sponsors various social, educational and sporting events.</p>
</div></div><div><div><div><h5 class="jobSectionHeader"><b>Job Purpose Summary</b></h5>
</div><div><p>The incumbent will have responsibility for coordinating the Reporting and Taxation activities within asset management accounting/custodian services. The incumbent is charged with managing the withholding tax in terms of calculation, accruals, payments and submission and liaison with local tax authorities</p>
</div></div><div><div><h5 class="jobSectionHeader"><b>Essential Duties &amp; Responsibilities by Dimensions</b></h5>
</div><div><p><b>A. Shareholder &amp; Financial:</b></p><ul><li>Develop business budgets, control operating costs and contribute to QNB sales income by providing custodianship services.</li><li>Ensure the information disclosed to the stakeholders is complete, accurate and timely.</li><li>Implements KPI&rsquo;s and best practices for Assistant Manager, Reporting and Taxation role.</li><li>Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.</li><li>Act within the limits of the powers delegated to the incumbent.</li></ul><p></p><p><b>
B. Customer (Internal &amp; External):</b></p><ul><li>Ensure the efficient operations of asset management accounting and custodianship services.</li><li>Handle/resolve queries/problems of fund managers, brokers, security markets and bank&rsquo;s internal departments to the highest quality, speed and efficiency.</li><li>Provide timely and accurate information to the external and internal auditors when required.</li><li>Build and maintain strong and effective relationship with the all other related departments to achieve Group&rsquo;s goals.</li><li>To assist customers in all their queries on Bank&rsquo;s product and seek solution to their requests.</li><li>Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.</li><li>Build and maintain strong/effective relationships with related departments/units to achieve the Group&rsquo;s objectives.</li><li>Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.</li></ul><p></p><p><b>
C. Internal (Processes, Products, Regulatory):</b></p><ul><li>Documentation</li><li>Ensure asset management documents (e.g. licenses, prospectus, articles of association, reports, records, tax etc.) are correctly processed, are up to date and updated on the system accordingly.</li><li>Transfer Agency</li><li>Ensure capital stock activity (subscriptions and redemptions) are timely and accurately captured and disseminated to the respective stakeholders, escalating any issue to the relevant parties.</li><li>Fund Administration &ndash; Financial Reporting</li><li>Review the financial statements / MIS and ensure they are disseminated timely and accurately to the relevant stakeholders on a monthly, quarterly, annual or ad-hoc basis.</li><li>Fund Administration &ndash; Tax</li><li>Review imposable and other taxable activity in line with local law and different account profiles in regards to both investment tax and shareholder tax.</li><li>Assist in preparation of tax filings</li><li>Liaise with the relevant tax authorities.</li><li>Fund Administration / Accounting / Tax</li><li>Ensure activity is correctly and timely captured and disseminate to the respective stakeholders following up with staff whenever needed and escalating any relevant breach accordingly.</li><li>Support the ongoing tax provision requirements for the bank for local and international operations performing reasonability checks.
</li><li>Regular review to ensure that the bank is complying with WHT and other tax requirements and tax payment obligations.</li><li>Assist in the on-going taxation process in the bank and progressively review opportunities for legitimate tax planning across the Group.
</li><li>Management</li><li>On-board new staff in the bank and team (if applicable)</li><li>Ensure that the staff members follow asset management work flows and procedures in order to ensure high level of productivity, greater efficiency and smoother operations.</li><li>Audit / Reporting / Reconciliation</li><li>Ensure account reports / financial statements, audit reports are printed and dispatched on-time to the relevant internal and external stakeholders.</li><li>Query Management</li><li>Ensure inbound queries are answered within 24h from receipt</li><li>Ensure no urgent emails are left unaddressed at the end of each day</li><li>Escalate emails as needed with your supervisor.</li><li>Communication</li><li>Escalate all urgent matters requiring attention to supervisor</li><li>Assist/Train more junior staff in the completion of their tasks</li><li>Promote an healthy and open team spirit</li></ul><p></p><p><b>
D. Learning &amp; Knowledge:</b></p><ul><li>Maintain knowledge of developments in the asset management arena.
</li><li>Identify any areas for professional development of self and all direct reports, and act to enhance professional development of self and others.</li><li>Proactively identify areas for professional development of self and undertake development activities.</li><li>Seek out opportunities to remain current with all developments in professional field.</li></ul>
</div></div><div><div><h5 class="jobSectionHeader"><b>Education and Experience Requirements</b></h5>
</div><div><ul><li>Bachelor&rsquo;s Degree preferably with a Major in Tax, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study)</li><li>At least 4 years of relevant experience, preferably within a highly rated international bank.</li></ul>
</div></div><div><div><h5 class="jobSectionHeader"><b>Note: you will be required to attach the following:</b></h5>
</div><div><div><ul><li>Resume/CV</li></ul>
<ul><li>Passport</li></ul>
<ul><li>QID</li></ul>
<ul><li>Education Certificate
</li></ul><ul><li>Birth Certificate</li></ul></div></div></div></div></div><div></div>

Assistant Manager Reporting & Taxation (Qatarization)

<div></div><div><div><ul><li><div><b>Business Unit</b>
</div><div>QNB - Qatar
</div></li><li><div><b>Division</b>
</div><div>Operations
</div></li><li><div><b>Department</b>
</div><div>Operations
</div></li><li><div><b>Country</b>
</div><div>Qatar
</div></li><li><div><b>Closing Date</b>
</div><div>31-Oct-2025
</div></li></ul></div><div><div><h5 class="jobSectionHeader"><b>About QNB</b></h5>
<p>Established in 1964 as the country&rsquo;s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.</p>
<p>QNB Group&rsquo;s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.</p>
<p>QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard &amp; Poor&rsquo;s (A), Moody&rsquo;s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.</p>
<p>Based on the Group&rsquo;s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.</p>
<p>QNB Group has an active community support program and sponsors various social, educational and sporting events.</p>
</div></div><div><div><div><h5 class="jobSectionHeader"><b>Job Purpose Summary:</b></h5>
</div><div><p>The incumbent will be responsible for assisting managing the Import L/Cs Settlement function in the Group by ensuring the timely settlement of the import L/Cs in a way that supports the business units and ensures a good working relationship with the Group&rsquo;s clients</p>
</div></div><div><div><h5 class="jobSectionHeader"><b>Essential Duties &amp; Responsibilities by Dimensions:</b></h5>
</div><div><p><b>A. Shareholder &amp; Financial:</b></p><ul><li><p>
Ensure that the information disclosed to the stakeholders with respect to settled import LCs is complete, accurate and provided on a timely basis.</p></li><li><p>
Implements KPI&rsquo;s and best practices for Manager, Settlement role.</p></li><li><p>
Act within the limits of the powers delegated to the incumbent.</p></li></ul><p></p><p><b><br>
B. Customer (Internal &amp; External):</b></p><ul><li><p>
Liaise with Group Compliance on QCB related compliance issues, as and when required.</p></li><li><p>
Act as liaison to banks, beneficiaries, attorneys, clients.</p></li><li><p>
Liaise with internal and external clients in order to meet their needs in a timely and accurate manner.</p></li><li><p>
Coordinate with QNB Section Heads and Managers involved in transactions relating to Import Letters of Credit settlement to ensure efficient handling of operations.</p></li><li><p>
To assist customers in all their queries on Bank&rsquo;s product and seek solution to their requests.</p></li><li><p>
Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.</p></li><li><p>
Build and maintain strong/effective relationships with related departments/units to achieve the Group&rsquo;s objectives.</p></li><li><p>
Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.</p></li></ul><p></p><p><b><br>
C. Internal (Processes, Products, Regulatory):</b></p><ul><li><p>
Coordinate with QNB Managers to ensure that outstanding balances of project finance clients do not exceed limits, and dues/ past dues are followed-up on daily basis.</p></li><li><p>
Ensure efficient processing and handling of Import Letters settlement of Credit with strict compliance to QNB policy and procedures and International Chamber of Commerce Rules.</p></li><li><p>
Verify accuracy and correct processing of all section work before authorizing, to secure the position of QNB and its clients.</p></li><li><p>
Verify Swifts of transactions relating to settlement Import Letters of Credit.</p></li><li><p>
Supervise staff of settlement Import Letters of Credit Settlement Unit and develop their knowledge and skills in Import Letters of Credit transactions.</p></li><li><p>
Review settlement value of documents, sight, acceptance, DCF and past dues in same value dates ensuring full funding coverage with FX and Credit Dept. to avoid loss due to delay of payment interest.</p></li><li><p>
Ensure timely reconciliation of the branch's accounts with the local regulator, local/ foreign banks and ensure that there are no outstanding entries for rectifications for a long period.</p></li><li><p>
Monitor all facility utilization, as well as system amendments versus approved personal loans.</p></li><li><p>
Manage administration of Letter of Credit facilities with banking institutions.</p></li><li><p>
Recommend changes and improvements to policies and procedures pertaining to Letter of Credit settlement.</p></li><li><p>
Responsible for ensuring collateral fees assessed are reasonable.</p></li><li><p>
Approve transactions prepared by team.</p></li><li><p>
Provide guidance to loan closing, marketing and loan administration departments as required for Letter of Credit</p></li><li><p>
support.</p></li></ul><p></p><p><b><br>
D. Learning &amp; Knowledge:</b></p><ul><li><p>
Coach staff to develop their knowledge skills to safeguard QNB and clients against ambiguous transactions.</p></li><li><p>
Identify any areas for professional development of self and all direct reports, and act to enhance professional development of self and others.</p></li><li><p>
Proactively identify areas for professional development of self and undertake development activities.</p></li><li><p>
Seek out opportunities to remain current with all developments in professional field.</p></li></ul>
</div></div><div><div><h5 class="jobSectionHeader"><b>Education/Experience Requirements:
</b></h5></div><div><ul><li><p>Bachelor degree University Graduate/preferred with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study)</p></li><li><p>
At least 6 years of relevant experience, preferably within a highly rated international bank.</p></li></ul>
</div></div><div><div><h5 class="jobSectionHeader"><b>Note: you will be required to attach the following:</b></h5>
</div><div><div><ul><li>Resume/CV</li></ul>
<ul><li>QID (Front &amp; Back)</li></ul>
<ul><li>Passport</li></ul>
<ul><li>Education Certificate
</li></ul><ul><li>Other</li></ul></div></div></div></div></div><div></div>

Manager Settlement (Qatarization)

<div></div><div><div><ul><li><div><b>Business Unit</b>
</div><div>QNB - Qatar
</div></li><li><div><b>Division</b>
</div><div>Internal Audit
</div></li><li><div><b>Department</b>
</div><div>Audit &amp; Compliance
</div></li><li><div><b>Country</b>
</div><div>Qatar
</div></li><li><div><b>Closing Date</b>
</div><div>14-Nov-2027
</div></li></ul></div><div><div><h5 class="jobSectionHeader"><b>About QNB</b></h5>
<p>Established in 1964 as the country&rsquo;s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.</p>
<p>QNB Group&rsquo;s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.</p>
<p>QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard &amp; Poor&rsquo;s (A), Moody&rsquo;s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.</p>
<p>Based on the Group&rsquo;s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.</p>
<p>QNB Group has an active community support program and sponsors various social, educational and sporting events.</p>
</div></div><div><div><div><h5 class="jobSectionHeader"><b>Summary</b></h5>
</div><div><p>The incumbent will be responsible for conducting individual operations audit assignments under the guidance of his/her immediate superior in accordance with the approved audit plan. The incumbent will ensure compliance with the related approved manual, policies/ procedures and make practical/ feasible recommendations for mitigating risks/ improving controls and processes. In doing the above, the incumbent will ensure adherence to internal auditing best practices, including but not limited to the Standards for the Professional Practice of Internal Auditing (SPPIA), applicable guidelines and recommendations by the Basel Committee on Banking Supervision.</p>
</div></div><div><div><h5 class="jobSectionHeader"><b>Experience</b></h5>
</div><div><ul><li><p>Participate in individual assignments as per the approved annual audit plan (comprising operations audits and the other functions/activities assigned as mentioned above) and ensure completion of the assigned tasks within the budgeted/allocated time.</p></li><li><p>
Assist in identifying and evaluating the risks involved on the individual audit assignments by using the risk assessment methodology/parameters developed by Group Internal Audit (GIA).</p></li><li><p>
Assist in the review of the operations processes and make practical/feasible recommendations to improve the quality.</p></li><li><p>
Adhere to the procedures/ guidelines contained in the internal audit Policy &amp; Procedures manual in the conduct of day-to-day responsibilities/tasks.</p></li><li><p>
Provide inputs to VP- Operations Audit for preparation of audit programs for the audits/reviews assigned.</p></li><li><p>
Raise factually correct audits findings during the course of the audit fieldwork that adequately reflect the deficiency/non-compliance noted during the audit process.</p></li><li><p>
Monitor post audit follow-up of the audit reports to ensure compliance with recommendations, as per VP Operations Audit instructions, if required.</p></li><li><p>
Participate in special investigations and assignments, as and when required.</p></li><li><p>
Submit performance appraisals on timely basis as per the laid down policy in this regard to VP Operations Audit.</p></li><li><p>
Responsible for utilizing the appropriate audit software procured by Group Internal Audit in the most effective and efficient manner.</p></li></ul>
</div></div><div><div><h5 class="jobSectionHeader"><b>Qualifications</b></h5>
</div><div><ul><li><p>Bachelor degree in finance, accounting, economics, banking or other related subjects</p></li><li><p>
Studying for professional qualifications such as CMA/CBA/CPA/CIA/CA/ACCA
</p></li><li><p>Fluency in English and Arabic</p></li><li><p>
Basic legal and documentation background pertaining to the incumbent&rsquo;s area of responsibility</p></li><li><p>
Understanding of risk concepts, banking operations/ systems and pertinent regulatory requirements</p></li><li><p>
Knowledge of MS Office Suite</p></li></ul>
</div></div><div><div><h5 class="jobSectionHeader"><b>Note: you will be required to attach the following:</b></h5>
</div><div><div><ul><li>Resume/CV</li></ul>
<ul><li>Copy of Passport or QID
</li></ul><ul><li>Copy of Education Certificate</li></ul></div></div></div></div></div><div></div>

Associate Operations Audit (Qatarization)

<div>Job Purpose Summary<p><br>
The incumbent will have responsibility for coordinating the Reporting and Taxation activities within asset management accounting/custodian services. The incumbent is charged with managing the withholding tax in terms of calculation, accruals, payments and submission and liaison with local tax authorities</p>
Essential Duties &amp; Responsibilities by Dimensions<p><b><br>
A. Shareholder &amp; Financial:</b></p><ul><li>Develop business budgets, control operating costs and contribute to QNB sales income by providing custodianship services.</li><li>Ensure the information disclosed to the stakeholders is complete, accurate and timely.</li><li>Implements KPI's and best practices for Assistant Manager, Reporting and Taxation role.</li><li>Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.</li><li>Act within the limits of the powers delegated to the incumbent.</li></ul><p></p><p><b>
B. Customer (Internal &amp; External):</b></p><ul><li>Ensure the efficient operations of asset management accounting and custodianship services.</li><li>Handle/resolve queries/problems of fund managers, brokers, security markets and bank's internal departments to the highest quality, speed and efficiency.</li><li>Provide timely and accurate information to the external and internal auditors when required.</li><li>Build and maintain strong and effective relationship with the all other related departments to achieve Group's goals.</li><li>To assist customers in all their queries on Bank's product and seek solution to their requests.</li><li>Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.</li><li>Build and maintain strong/effective relationships with related departments/units to achieve the Group's objectives.</li><li>Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.</li></ul><p></p><p><b>
C. Internal (Processes, Products, Regulatory):</b></p><ul><li>Documentation</li><li>Ensure asset management documents (e.g. licenses, prospectus, articles of association, reports, records, tax etc.) are correctly processed, are up to date and updated on the system accordingly.</li><li>Transfer Agency</li><li>Ensure capital stock activity (subscriptions and redemptions) are timely and accurately captured and disseminated to the respective stakeholders, escalating any issue to the relevant parties.</li></ul><p>
- Fund Administration - Financial Reporting</p><ul><li>Review the financial statements / MIS and ensure they are disseminated timely and accurately to the relevant stakeholders on a monthly, quarterly, annual or ad-hoc basis.</li></ul><p>
- Fund Administration - Tax</p><ul><li>Review imposable and other taxable activity in line with local law and different account profiles in regards to both investment tax and shareholder tax.</li><li>Assist in preparation of tax filings</li><li>Liaise with the relevant tax authorities.</li><li>Fund Administration / Accounting / Tax</li><li>Ensure activity is correctly and timely captured and disseminate to the respective stakeholders following up with staff whenever needed and escalating any relevant breach accordingly.</li><li>Support the ongoing tax provision requirements for the bank for local and international operations performing reasonability checks.
</li><li>Regular review to ensure that the bank is complying with WHT and other tax requirements and tax payment obligations.</li><li>Assist in the on-going taxation process in the bank and progressively review opportunities for legitimate tax planning across the Group.
</li><li>Management</li><li>On-board new staff in the bank and team (if applicable)</li><li>Ensure that the staff members follow asset management work flows and procedures in order to ensure high level of productivity, greater efficiency and smoother operations.</li><li>Audit / Reporting / Reconciliation</li><li>Ensure account reports / financial statements, audit reports are printed and dispatched on-time to the relevant internal and external stakeholders.</li><li>Query Management</li><li>Ensure inbound queries are answered within 24h from receipt</li><li>Ensure no urgent emails are left unaddressed at the end of each day</li><li>Escalate emails as needed with your supervisor.</li><li>Communication</li><li>Escalate all urgent matters requiring attention to supervisor</li><li>Assist/Train more junior staff in the completion of their tasks</li><li>Promote an healthy and open team spirit</li></ul><p></p><p><b>
D. Learning &amp; Knowledge:</b></p><ul><li>Maintain knowledge of developments in the asset management arena.
</li><li>Identify any areas for professional development of self and all direct reports, and act to enhance professional development of self and others.</li><li>Proactively identify areas for professional development of self and undertake development activities.</li><li>Seek out opportunities to remain current with all developments in professional field.</li></ul>
Education and Experience Requirements<ul><li><br>
Bachelor's Degree preferably with a Major in Tax, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study)</li><li>At least 4 years of relevant experience, preferably within a highly rated international bank.</li></ul>
Required Special Skills<ul><li><br>
Excellent oral and written communication skills (including report writing) in English and Arabic.</li><li>Good interpersonal and presentation skills.</li><li>Understanding of the relevant laws, regulations, and practices.
</li><li>Ability to make decisions and follow through with initiatives.
</li><li>Personal integrity and self-management.</li><li>Planning, organising, and analytical ability.</li><li>Results oriented.</li><li>Strong analytical skills and the ability to communicate both verbally and in writing with all levels of management.</li></ul></div>

<div>Job Purpose Summary:<p><br>
The incumbent will perform the settlement, processing and reconciliation transactions pertaining to all accounts and will ensure customer satisfaction by providing superior customer service.</p>
Essential Duties &amp; Responsibilities by Dimensions:<p><b><br>
A. Shareholder &amp; Financial:</b></p><ul><li>Implements KPI's and best practices for Manager, Accounting &amp; Settlement role.</li><li>Act within the limits of the powers delegated to the incumbent.</li><li>Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.</li></ul><p></p><p><b>
B. Customer (Internal &amp; External):</b></p><ul><li>To assist customers in all their queries on Bank's product and seek solution to their requests.</li><li>Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.</li><li>Build and maintain strong/effective relationships with related departments/units to achieve the Group's objectives.</li><li>Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.</li></ul><p></p><p><b>
C. Internal (Processes, Products, Regulatory):</b></p><ul><li>Process charge backs and disputes within the required time frame in order to reduce losses.</li><li>Ensure posting of transactions on a daily basis so that operating standards are fulfilled.</li><li>Process card transactions disputes in an accurate and timely basis to meet customer demands.</li><li>Reconcile the accounts on a daily basis.</li><li>Assist branches and related departments as needed</li><li>Answer questions and resolve problems as needed.</li><li>Support and replace Card Processing personnel as needed.</li><li>Keep management informed of area activities and of any significant problems.</li><li>Attend and participate in meetings as required.</li><li>Stay abreast of changes in Card disputes operations and policies.</li><li>Extract MIS on timely basis for the purpose of closely monitoring them.
</li><li>Ensure compliance with all legal and regulatory pronouncements.</li><li>Ensure full awareness of all the policies and procedures issued in relation to money laundering prevention.
</li><li>Support International Branches and subsidiaries</li></ul><p></p><p><b>
D. Learning &amp; Knowledge:</b></p><ul><li>Stay abreast of changes in Card Processing operations and policies.</li><li>Proactively identify areas for professional development of self and undertake development activities.</li><li>Seek out opportunities to remain current with all developments in professional field.</li></ul><p></p>
Education/Experience Requirements:<ul><li><br>
Bachelor degree University Graduate/preferred with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study)</li><li>At least 6 years of relevant experience, preferably within a highly rated international bank / cards operations is preferable.</li></ul><p></p>
Required Special Skills:<ul><li><br>
Good verbal and written communication skills (including report writing) in English and Arabic.
</li><li>Ability to make decisions and follow through with initiatives.</li><li>Computer skills (MS Office and bank applications).</li><li>Good problem solving skills.</li><li>Planning, organizing and analytical ability.</li><li>Ability to effectively interact at all levels in the bank and outside contacts</li></ul></div><p></p>

Manager Accounting and Settlement (Qatarization)

<div>Job Summary<p><br>
The incumbent will primarily responsible for supporting the international integration HR policies and programs to ensure HR alignment and integration of International branches/offices, subsidiary and affiliate companies. Key contributor to the implementation of HR Policies and Programs such as manpower planning, talent attraction, recruitment, retention, employee development, rewards, employee engagement, employee relations and communications for all International locations. Provides support to the operational/administrative HR services for all International locations.</p>
Main Responsibilities<p><br>
Essential Duties &amp; Responsibilities by Dimensions:
</p><p>A. Shareholder &amp; Financial: - Works with AVP, International HR change &amp; Integration and local HR teams to implement each country's strategic HR initiatives and operational activities, providing support to the regional HR teams (Country HR Heads, Coordinators, and Regional HR Business Partners). - Co-ordinates the country HR budgets (total compensation cost, recruitment services, training &amp; development, other miscellaneous HR related expenses). Monitors the HR budget and reports utilization in line with QNB budgetary control practices. - Collects, analyses, maintains data, and assists in the preparation of HR Scorecard and Key performance Indicators (KPIs) for performance monitoring of the International operations. - Works with the AVP, International HR change &amp; Integration to support the annual HR Manpower Planning and Budgeting process for International location. - Implements KPI's and best practices for International HR Change &amp; Integration - Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank. - Act within the limits of the powers delegated to the incumbent. - Act within the limits of the powers delegated to the incumbent and delegate authority to the respective staff and monitor exercise of the same. - Demonstrate clear understanding of the important factors behind the bank's financial &amp; non-financial performance. -
</p><p>B. Customer (Internal &amp; External): - Builds and maintains strong and effective relationships with Group Divisions/departments to ensure effective HR communication and cultural alignment across the Group. - Works with the AVP, International HR change &amp; Integration and support HR due diligence of new ventures/acquisitions. - To assist customers in all their queries on Bank's product and seek solution to their requests. - Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time. - Build and maintain strong/effective relationships with related departments/units to achieve the Group's objectives. - Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required. - Monitors and reports HR service Level Agreements (SLAs) in International locations for agreed HR services.
</p><p>C. Internal (Processes, Products, Regulatory): - Assist in Providing professional HR support to the AVP, International HR change &amp; Integration, as and when required. - Assist to ensure that professional HR services and standards are consistently applied, within all International locations. - Bring in significant leadership to the division/department, ensuring that effective controls and resources are available to manage and control work volumes. - Oversee recruitment, provide motivation, guidance to employees and reinforce high standards concerning performance, and adherence to the Bank's values and mission</p><p>
D. Learning &amp; Knowledge: - Proactively identify areas for professional development of self and undertake development activities. - Seek out opportunities to remain current with all developments in professional field. - Hold meetings with staff and assess their performance and your teams overall performance on a regular basis. - Take decisive action to ensure speedy resolution of unresolved grievances or conflicts within the team members. - Identify development opportunities and activities for staff and facilitate/coach them to improve their effectives and prepare them to assume greater responsibilities.
</p><p>E. Legal, Regulatory, and Risk Framework Responsibilities: - Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML &amp; CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy). - Understand and effectively perform your role under the Three Lines of Defence principle to identify measure, monitor, manage and report risks. - Ensure systematic good outcomes for clients in accordance with Conduct Risk policy. - Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements. - Maintain appropriate knowledge to ensure full qualification to undertake the role. - Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence. - Attend mandatory (internal and external) seminars as instructed by the Bank.
</p><p>F. Other: - Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information. - Maintaining utmost confidentiality concerning customer and internal bank information obtained during the course of business and provide such information on a need to know basis only to Senior Management of QNB, Audit and Compliance functions, and relevant Regulators. - Maintain high professional standards to uphold QNB's reputation and to strengthen its market leadership position. - All other ad hoc duties/activities related to QNB that management might request from time to time</p>
Education and Experience Requirements<ul><li><br>
Bachelors Degree, preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study).</li><li>Minimum 8 years of relevant experience, preferably within a highly rated international bank</li></ul></div>

Senior Manager International HR Change and Integration (Qatarization)

<div></div><div><div><ul><li><div><b>Business Unit</b>
</div><div>QNB - Qatar
</div></li><li><div><b>Division</b>
</div><div>Not Applicable
</div></li><li><div><b>Department</b>
</div><div>Not Applicable
</div></li><li><div><b>Country</b>
</div><div>Qatar
</div></li><li><div><b>Closing Date</b>
</div><div>31-Dec-2025
</div></li></ul></div><div><div><h5 class="jobSectionHeader"><b>About QNB</b></h5>
<p>Established in 1964 as the country&rsquo;s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.</p>
<p>QNB Group&rsquo;s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.</p>
<p>QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard &amp; Poor&rsquo;s (A), Moody&rsquo;s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.</p>
<p>Based on the Group&rsquo;s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.</p>
<p>QNB Group has an active community support program and sponsors various social, educational and sporting events.</p>
</div></div><div><div><div><h5 class="jobSectionHeader"><b>Job Summary</b></h5>
</div><div><p>The incumbent will primarily responsible for supporting the international integration HR policies and programs to ensure HR alignment and integration of International branches/offices, subsidiary and affiliate companies. Key contributor to the implementation of HR Policies and Programs such as manpower planning, talent attraction, recruitment, retention, employee development, rewards, employee engagement, employee relations and communications for all International locations. Provides support to the operational/administrative HR services for all International locations.</p>
</div></div><div><div><h5 class="jobSectionHeader"><b>Main Responsibilities</b></h5>
</div><div><p>Essential Duties &amp; Responsibilities by Dimensions:
</p><p>A. Shareholder &amp; Financial: - Works with AVP, International HR change &amp; Integration and local HR teams to implement each country&rsquo;s strategic HR initiatives and operational activities, providing support to the regional HR teams (Country HR Heads, Coordinators, and Regional HR Business Partners). - Co-ordinates the country HR budgets (total compensation cost, recruitment services, training &amp; development, other miscellaneous HR related expenses). Monitors the HR budget and reports utilization in line with QNB budgetary control practices. - Collects, analyses, maintains data, and assists in the preparation of HR Scorecard and Key performance Indicators (KPIs) for performance monitoring of the International operations. - Works with the AVP, International HR change &amp; Integration to support the annual HR Manpower Planning and Budgeting process for International location. - Implements KPI&rsquo;s and best practices for International HR Change &amp; Integration - Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank. - Act within the limits of the powers delegated to the incumbent. - Act within the limits of the powers delegated to the incumbent and delegate authority to the respective staff and monitor exercise of the same. - Demonstrate clear understanding of the important factors behind the bank's financial &amp; non-financial performance. -
</p><p>B. Customer (Internal &amp; External): - Builds and maintains strong and effective relationships with Group Divisions/departments to ensure effective HR communication and cultural alignment across the Group. - Works with the AVP, International HR change &amp; Integration and support HR due diligence of new ventures/acquisitions. - To assist customers in all their queries on Bank&rsquo;s product and seek solution to their requests. - Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time. - Build and maintain strong/effective relationships with related departments/units to achieve the Group&rsquo;s objectives. - Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required. - Monitors and reports HR service Level Agreements (SLAs) in International locations for agreed HR services.
</p><p>C. Internal (Processes, Products, Regulatory): - Assist in Providing professional HR support to the AVP, International HR change &amp; Integration, as and when required. - Assist to ensure that professional HR services and standards are consistently applied, within all International locations. - Bring in significant leadership to the division/department, ensuring that effective controls and resources are available to manage and control work volumes. - Oversee recruitment, provide motivation, guidance to employees and reinforce high standards concerning performance, and adherence to the Bank&rsquo;s values and mission</p><p>
D. Learning &amp; Knowledge: - Proactively identify areas for professional development of self and undertake development activities. - Seek out opportunities to remain current with all developments in professional field. - Hold meetings with staff and assess their performance and your teams overall performance on a regular basis. - Take decisive action to ensure speedy resolution of unresolved grievances or conflicts within the team members. - Identify development opportunities and activities for staff and facilitate/coach them to improve their effectives and prepare them to assume greater responsibilities.
</p><p>E. Legal, Regulatory, and Risk Framework Responsibilities: - Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML &amp; CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy). - Understand and effectively perform your role under the Three Lines of Defence principle to identify measure, monitor, manage and report risks. - Ensure systematic good outcomes for clients in accordance with Conduct Risk policy. - Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements. - Maintain appropriate knowledge to ensure full qualification to undertake the role. - Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence. - Attend mandatory (internal and external) seminars as instructed by the Bank.
</p><p>F. Other: - Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information. - Maintaining utmost confidentiality concerning customer and internal bank information obtained during the course of business and provide such information on a need to know basis only to Senior Management of QNB, Audit and Compliance functions, and relevant Regulators. - Maintain high professional standards to uphold QNB's reputation and to strengthen its market leadership position. - All other ad hoc duties/activities related to QNB that management might request from time to time</p>
</div></div><div><div><h5 class="jobSectionHeader"><b>Education and Experience Requirements</b></h5>
</div><div><ul><li>Bachelors Degree, preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study).</li><li>Minimum 8 years of relevant experience, preferably within a highly rated international bank</li></ul>
</div></div><div><div><h5 class="jobSectionHeader"><b>Note: you will be required to attach the following:</b></h5>
</div><div><div><ul><li>Resume/CV</li></ul>
<ul><li>Copy of Passport or QID
</li></ul><ul><li>Copy of Education Certificate</li></ul></div></div></div></div></div><div></div>

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