Associate Private Banking Sales

Job Summary :

The incumbent will be primarily responsible for supporting relationships with High Net Worth (HNW) customers allocated, including members of the Ruling Family and Government officials and acting as a ‘one-stop solution’ for all Private Banking services including international and domestic banking and investment, fiduciary and lending services. The incumbent will liaise with the respective departments / units within the Group to ensure priority processing of customer needs/ requests.

Main Responsibilities :

A. Shareholder & Financial:

• Assist the evaluation of Private Client’s financial data and / or investment objectives based on the client’s risk profile

and personal financial statements.

• Assist in implementation of strategies to achieve all volume, revenue, and profit targets for the Private Banking (HNW)

segment.

• Implements KPI’s and best practices for Associate Private Banking Sales role.
• Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise

benefits for the bank.

• Act within the limits of the powers delegated to the incumbent.

B. Customer (Internal & External):

• Responsive to the needs of the customer base and lead the customer focus initiative in the entire department.
• Act as point of contact for all International and domestic Private Banking services pertaining to HNW customers and

increase their portfolio of Assets and Liabilities with the bank.

• Ensure customer complaints are handled / resolved in the most expeditious manner.
• Supports visits to HNW customers to strengthen relationships through personalized interaction.
• Market the Group’s products and services to the HNW customers (includes the Ruling Family members and the

Government officials).

• Assist new business development by identifying prospective clients and cross sell a wide variety of Private Banking

products and services including a comprehensive range of credit and investment services.

• Build and maintain strong and effective relationship with all other related departments and units to ensure priority

processing and resolution of the needs / queries of such customers including any related operational issues and thereby

facilitate achievement of the Group’s goals / objectives.

• To assist customers in all their queries on Bank’s product and seek solution to their requests.
• Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve

improvements in turn-around time.

• Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives.
• Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.

C. Internal (Processes, Products, Regulatory):

• Provide inputs and market feedback to the SVP Private Banking Sales for developing a credible set of products to

attract and retain valuable customers and thereby increase market share and profitability.

• Maintain and expand the HNW customer base through introduction of innovative products backed by provision of

superior services.

• Ensure processes are in place for launch of new products tailored for the HNW customer segment, including the smooth

launch of the same.

• Ensure the approved policies and procedures governing account opening operations (deposit and loan accounts) are

adhered to with respect to the documentary and other requirements, including any pertinent legal requirements.

• Provide timely and accurate information to the external and internal auditors and the Compliance function as and when

required on the HNW customer base.

D. Learning & Knowledge:

• Possess sound knowledge of the private banking business, its products and related risks together with a good

knowledge of operations and control.

• Proactively identify areas for professional development of self and undertake development activities.
• Seek out opportunities to remain current with all developments in professional field.

E. Legal, Regulatory, and Risk Framework Responsibilities:

• Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group

Compliance Policies and Procedures (AML & CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy,

Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy).

• Understand and effectively perform your role under the Three Lines of Defence principle to identify measure, monitor,

manage and report risks.

• Ensure systematic good outcomes for clients in accordance with Conduct Risk policy.
• Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the

Operational Risk Management requirements.

• Maintain appropriate knowledge to ensure full qualification to undertake the role.
• Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence.
• Attend mandatory (internal and external) seminars as instructed by the Bank.

F. Other:

• Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information.
• Maintaining utmost confidentiality concerning customer and internal bank information obtained during the course of

business and provide such information on a need to know basis only to Senior Management of QNB, Audit and

Compliance functions, and relevant Regulators.

• Maintain high professional standards to uphold QNB's reputation and to strengthen its market leadership position.
• All other ad hoc duties/activities related to QNB that management might request from time to time.

Education and Experience Requirements :

• Bachelor's degree University Graduate/ preferred with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration
• Financial Lending related courses
• No experience required, entry level role.
• Excellent oral and written communication skills (including report writing) in English and Arabic.
• Good interpersonal and presentation skills.
• Understanding of the relevant laws, regulations, and practices.
• Ability to make decisions and follow through with initiatives.
• Personal integrity and self-management.
• Planning, organizing, and analytical ability.
• Results oriented.
• Strong analytical skills and the ability to communicate both verbally and in writing with all levels of management.
• Good understanding of the Private Banking (HNW) customer base, its needs and expectations.
• Follows a customer-centric approach.
• In-depth knowledge of products, services and delivery channels available to HNW customers.
• Self-driven individual with the ability to make decisions and follow through with initiatives.
• Personal integrity and self-management.
• Assertive.
• Planning, organizing and analytical ability.
• Results oriented.
• Ability to motivate and lead teams from diverse cultural backgrounds.

Note: you will be required to attach the following: