Jr Client Advisor

A Junior Client Advisor is responsible for providing our customers with exceptional service by meeting their individual needs and expectations, as well as serving as a Printemps ambassador. Passion for sales and with strong commercial mindset is essential.

More than a Sales associate but as a true personal ‘advisor’- someone who has a strategic sales mindset, willingness to learn and a passion for forming meaningful relationships with a global clientele. The Junior Client Advisor and is responsible for managing activities intended to achieve sales objectives, namely: promoting product attributes to the client, developing and enhancing their skills to increase sales results, and participating in the promotion of a positive work/store environment.

Junior Client Advisor drive a company's product and/or service sales by actively seeking out prospects and pursuing sales opportunities.

Responsibilities

• Act as a role model demonstrating sales leadership to the team, fostering cross-selling and client repurchase.
• Ensure business opportunities are maximized through efficient sales floor management, being a visible presence and support, ensuring Printemps standards are achieved.
• Cultivate a culture of excellent customer service. Resolve customer complaints effectively and promptly or escalate to Management.
• Maximize sales & customer satisfaction.
• To review customer complaints / suggestions and propose improvements in customer service standards
• Support Store supply chain team, ensure store Inventory by controlling receiving, display, sales, turnover, back to vendors, …
• Ensure that all merchandising activities in the store reflect the needs of the trading period in line with the Printemps Marketing Calendar.
• Formulates pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends.

Qualifications

• At least 3 years of experience in the luxury retail industry or similar industry.
• Arabic nationality required.
• Excellent people skills, ability to motivate and teach leaders to succeed.
• Experience drafting manuals and setting operational standards.
• Ability to work with leaders to maintain consistency across all stores.
• Analytical, reporting skills and business, commercial awareness.
• Inter-personal communication skills.
• Stock and Inventory management.