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Location:
Riyadh, Saudi Arabia
Department: Training
Job Description
Summary
Job Description
The In-Store Trainer will manage the training activities for their specifically assigned scope of work.
The primary training activities will include:
DELIVERY
  • Deliver/Facilitate One-to-one, classroom, meeting, in store training
  • Ability to adapt style and methodology to meet the audiences needs
  • Create a positive learning environment/culture
CONSULTANT
  • Be the “Training Expert” and partner for the Store Manager and the Retail Area Manager
  • Provide effective recommendations and solutions to meet Business Training needs
PERFORMANCE
  • Monitor the Training KPIs according to the global frame work (NPS, Retention, Behaviours, ROTI)
  • Monitor & Analyze Business KPIs in order to identify learning solutions to impact sales
COACHING
  • Strong ability to identify and leverage coaching moments to change behaviors and improve performance
  • Ability to adjust style and approach to coach at any level
SELLING EXPERTISE (experience in a selling environment)
  • Confident and experienced at selling
  • Strong ability to “read” customers and uncover needs
  • Ability to transfer selling skills and techniques
  • Experienced in product storytelling
CURIOSITY & DESIRE TO LEARN & GROW
  • Strong desire to learn and to self-develop
  • Quick to absorb and apply new information
  • Stays informed on learning and training trends
PRODUCT KNOWLEDGE
  • Product expert
  • Passion for brands and storytelling
  • Aware of fashion industry trends
STAKEHOLDERS MANAGEMENT
  • Manage the relationships between the business owners and the Training team
  • Work with the business owners to assess training needs and to define training priorities
COMMUNICATIONS
  • Be the voice of the Retail Academy
  • Develop and execute communication strategies tied to the Business Training projects
  • Be a Change Management leader for all Business Training processes and Retail evolution
  • Ensure training content and delivery is meeting communicated expectations
Requirements
Functional
  • Min. 5 yrs in the Retail Industry (ideally including Retail shop floor background)
  • Previous experience in training departments and/or in roles where training and developing others was part of the job mission
  • Influencing skills
  • Project Management
  • Familiar working with the store environment
  • Strong Retail Business Orientation
  • Knowledge of adult learning techniques
  • Proven experience of presentation and people development
  • Experience in Digital Learning
  • Good analytics approach
  • International experience and Strong cultural sensitivity
  • Fluency in English; knowledge of other languages is appreciated.
  • Well spoken, agile approach, can do attitude and high teamwork skills
Behaviour
  • (Considerate Thinker) Thinks in a connected way, understanding how own decisions impact others
  • (Solution Developer) Generates insights from a wide-range of available internal and external trends around D&I and turns them into effective strategies and programs
  • (Connection Builder) Work beyond hierarchy, to build bridges and brings people to work collaboratively. Communicates impactfully and adapts messaging in a way that it inspires others to act.
  • (Agile Advocate) A flexible mindset, at ease with changes and new ways of working. Is energized by an environment that operates in ambiguous and volatile conditions
  • (Talent Builder, People Enabler) Exceptional at coaching others and helping people across the organisation to realize their potential. Removes barriers and provides freedom to act
  • (Accountable Achiever) Makes things happen with and through others and takes accountability for own actions
Job Type
Regular
Start Date
2025-01-01
Schedule
Full time
Organization
Luxury Goods Arabia Limited
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Kering
GUCCI Store Trainer - KSA & Bahrain