Are you passionate about customer loyalty and retention? Do you thrive on creating engaging, rewarding experiences that drive customer satisfaction and long-term relationships? We are seeking a Senior Manager – Loyalty & Retention Management to develop and execute innovative customer loyalty strategies that enhance engagement and business growth.

Key Responsibilities

Develop and implement comprehensive loyalty and retention programs that align with business goals.
Utilize customer data insights to create targeted incentives, rewards, and personalized experiences.
Work closely with the CVM team to enhance personalization and optimize customer engagement.
Monitor customer retention metrics, program participation, and ROI to measure effectiveness.
Ensure continuous improvement of loyalty programs through research, feedback, and data analysis.
Drive initiatives that improve customer satisfaction and foster long-term brand loyalty.
Collaborate with cross-functional teams to design customer-centric products and services.

Requirements

Education: Bachelor’s degree in a relevant discipline.

Experience: Minimum 8 years of relevant experience, with at least 3 years in a managerial role.

Technical Skills: Expertise in automation, database management, and data-driven decision-making.

Leadership Abilities: Strong skills in conflict resolution, leading change, fostering development, and inspiring teams.

Behavioural Traits: Achievement-driven, decisive, and customer-focused.

Benefits

Salary and benefits to be discussed.