Qureos Mentor

G MASS

<div>Are you passionate about customer loyalty and retention? Do you thrive on creating engaging, rewarding experiences that drive customer satisfaction and long-term relationships? We are seeking a Senior Manager &ndash; Loyalty &amp; Retention Management to develop and execute innovative customer loyalty strategies that enhance engagement and business growth.<h3 class="jobSectionHeader">
Key Responsibilities</h3>
 Develop and implement comprehensive loyalty and retention programs that align with business goals. 
 Utilize customer data insights to create targeted incentives, rewards, and personalized experiences. 
 Work closely with the CVM team to enhance personalization and optimize customer engagement. 
 Monitor customer retention metrics, program participation, and ROI to measure effectiveness. 
 Ensure continuous improvement of loyalty programs through research, feedback, and data analysis. 
 Drive initiatives that improve customer satisfaction and foster long-term brand loyalty. 
 Collaborate with cross-functional teams to design customer-centric products and services.
Requirements
Education: Bachelor&rsquo;s degree in a relevant discipline.
Experience: Minimum 8 years of relevant experience, with at least 3 years in a managerial role.
Technical Skills: Expertise in automation, database management, and data-driven decision-making.
Leadership Abilities: Strong skills in conflict resolution, leading change, fostering development, and inspiring teams.
Behavioural Traits: Achievement-driven, decisive, and customer-focused.
Benefits
Salary and benefits to be discussed.</div>

Senior Manager - Loyalty & Retention Management

<div>Are you an experienced API product manager with a strong background in telecommunications? Do you have a deep understanding of telco-native and non-telco APIs? We are looking for a Senior Product Manager &ndash; APIs to define and execute our API product strategy, ensuring alignment with business goals, market needs, and the latest technological advancements.<h3 class="jobSectionHeader">
Key Responsibilities:</h3><ul>
<li>Define and develop API product strategy, ensuring market fit and business alignment within the telecommunications industry.</li>
<li>Conduct market research to understand user needs, trends, and competitive landscape in telecom APIs.</li>
<li>Gather and prioritize requirements from developers, customers, and internal teams.</li>
<li>Support sales efforts by providing API technical expertise and crafting technical and commercial proposals.</li>
<li>Develop and manage API product roadmaps, ensuring timely feature releases.</li>
<li>Collaborate with engineering teams to design scalable, intuitive APIs with comprehensive documentation.</li>
<li>Monitor API performance (uptime, latency, and usage) and optimize accordingly.</li>
<li>Implement security best practices and ensure compliance with telecom industry regulations.</li>
<li>Identify and mitigate risks related to security vulnerabilities, market shifts, and technical debt.</li>
<li>Provide training and documentation to facilitate API adoption and integration.</li>
</ul>Requirements
Experience: 12&ndash;15 years in the telecommunications industry, with at least 5 years of experience in API development or product management.
Education: BSc in Computer Science, Computer Engineering, or a related field.
Technical Skills:<ul>
<li>API Product Management</li>
<li>Telecom API Development &amp; Commercialization</li>
<li>Design Knowledge, Orchestration, Cross-Platform Integration</li>
</ul>Professional Skills:<ul>
<li>Project Planning &amp; Time Management</li>
<li>Influencing &amp; Collaboration</li>
<li>Communication &amp; Customer Focus</li>
</ul>Behavioural Competencies:<ul>
<li>Innovation &amp; Strategic Thinking</li>
<li>Driving Results &amp; Prioritization</li>
</ul>Benefits
Salary and benefits to be discussed.</div>

API Product Manager

<div><h3 class="jobSectionHeader">Employer Brand Specialist &ndash; Muscat, Oman</h3>
Are you passionate about storytelling, branding, and creating an engaging workplace culture? Do you thrive on connecting people with meaningful opportunities? If so, we want you on our team!<h3 class="jobSectionHeader">
About the Role</h3>
A leading commercial business in Muscat, Oman, is looking for an Employer Brand Specialist to shape and enhance its employer brand. Your mission? To attract top talent, engage existing employees, and position the company as an employer of choice. You&rsquo;ll develop strategic employer branding campaigns, craft compelling content, and collaborate with internal and external stakeholders to bring the employer brand to life.<h3 class="jobSectionHeader">
What You&rsquo;ll Do</h3>
&#10004; Develop &amp; Execute Employer Branding Strategies &ndash; Align branding efforts with the company&rsquo;s mission and values to create a compelling employee value proposition (EVP). 
&#10004; Create Engaging Content &ndash; Showcase company culture, employee experiences, and benefits through captivating storytelling across multiple platforms. 
&#10004; Strengthen Internal &amp; External Connections &ndash; Work closely with HR, marketing, and internal communication teams, while also representing the company at job fairs, campus events, and networking opportunities. 
&#10004; Conduct Market Research &amp; Analysis &ndash; Stay ahead of industry trends, track employer branding effectiveness, and implement data-driven improvements. 
&#10004; Enhance the Employee Life Cycle &ndash; Identify areas for improvement across recruitment, onboarding, retention, and beyond to enhance the overall employee experience. 
&#10004; Empower Employee Ambassadors &ndash; Develop and manage an advocacy program, enabling employees to share their positive experiences and boost the company&rsquo;s brand reputation.
Requirements<h3 class="jobSectionHeader">
What We&rsquo;re Looking For</h3>
 Experience in employer branding, marketing, communications, or HR. 
 Strong storytelling skills with expertise in content creation across social media, websites, and other digital platforms. 
 Ability to analyze data and translate insights into impactful branding strategies. 
 A creative mindset with a passion for engaging and attracting top talent. 
 Excellent communication and collaboration skills to work cross-functionally.
Benefits<h3 class="jobSectionHeader">
Why Join Us?</h3>
This is an exciting opportunity to be part of a dynamic and growing commercial business in Muscat, Oman. We offer a collaborative work environment, career growth opportunities, and the chance to make a real impact in shaping the company&rsquo;s employer brand.
Salary to be discussed.</div>

Employer Brand Specialist

Join G MASS and explore 3 exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.