Main Roles & Responsibilities:

• Support the seamless and efficient operation of the Learning & Development function by ensuring all related policies, procedures, and standards are consistently followed and aligned with the hotel’s vision and Hyatt’s learning culture.

• Bring HR knowledge and insights into the Learning & Development approach, ensuring that all learning initiatives support broader HR objectives such as colleague engagement, retention, and performance development.

• Conduct learning needs analysis in collaboration with department heads to identify training gaps and opportunities that support both individual development and business goals.

• Design, implement, and evaluate a comprehensive annual Learning Strategy aligned with the hotel’s business plan and HR objectives.

• Facilitate engaging and effective training programs, including Orientation Programs, Brand Training, Soft Skills, Service Excellence, and Departmental Learning sessions.

• Ensure effective coordination, documentation, and reporting of training records, cross-training programs, mandatory learning modules, and learning evaluation metrics.

• Maintain the upkeep, availability, and functionality of the Learning Room, training equipment, tools, and materials to ensure a conducive and inspiring learning environment.

• Champion the Hyatt on Skills program by maintaining the required number of active Service Coaches per department and supporting them in delivering effective on-the-job training.

• Build strong collaboration with all department trainers and conduct regular follow-ups to ensure consistency in departmental learning and development initiatives.

• Provide guidance and coaching support to colleagues and department trainers to enhance their training delivery capabilities and professional development.

• Support in coordinating external training sessions, e-learning rollouts, workshops, leadership development programs, and other learning initiatives in partnership with third-party providers or the Hyatt Learning platform.

• Ensure accurate preparation of training-related reports, dashboards, and learning statistics for monthly HR and leadership reviews.

• Promote a learning culture across the hotel by initiating creative learning activities, recognition programs for top learners and service coaches, and organizing learning weeks or engagement activities.

• Maintain a high standard of personal appearance and hygiene as per the grooming standards, act as a role model in communication and behavior, and uphold positive colleague engagement.

• Assist with additional HR tasks or projects assigned by the Human Resources Manager, contributing holistically to the success of the HR function.

Preferred Qualifications:

• Bachelor’s degree in Human Resources, Training & Development, or a related field.
• Previous experience in Human Resources, ideally in a hospitality or service-driven environment.
• Strong communication and facilitation skills.
• Excellent organizational and interpersonal abilities.
• Passion for people development and continuous improvement.