Urwah Admin

Alila Jabal Akhdar

<div><p>Summary</p><div><p>
Job Summary
</p><ul><li> To record and process all reservation inquiries made by phone, fax or email efficiently and accurately and converted to sales where possible to meet hotel targets</li></ul>
<ul><li> To supervise, train &amp; implement all safety policy &amp; procedure as per laid down in the company emergency &amp; continuity business plan</li></ul>
<ul><li> Promote the desired work culture around the core value of Alila Resort and the brand ethos</li></ul>
<ul><li> To sell and cross sell all resort facilities and service, such as participating actively in FIT marketing</li></ul>
<ul><li> To maintain good relations with local travel agents and other outside contacts</li></ul>
<ul><li> To have complete understanding of pricing strategy and sell accordingly
</li></ul><ul><li> Communicate effectively within the organization at all levels using the most appropriate communication method for the matter concerned.</li></ul>
<ul><li> To wear the correct uniform, name badges at all the times</li></ul>
<ul><li> To be apart in the building of an efficient team of employee by taking and active interest in their welfare, safety and development</li></ul>
<ul><li> To provide a courteous and professional service at all times</li></ul>
<ul><li> To provide the necessary skills to perform their duties with the maximum efficiency</li></ul>
<ul><li> To provide the correct standards and method of service are maintained as stated in the department&rsquo;s operation manual</li></ul>
<ul><li> To provide a complete understanding of and adhere to the hotel&rsquo;s employee rules and regulations</li></ul>
<ul><li> To provide a complete understanding of and adhere to the hotel&rsquo;s policy relating to fire, hygiene, health and safety</li></ul>
<ul><li> To plan the weekly operation Roster with coordination of front office supervisor.</li></ul>
<ul><li> Ensure accuracy of reservation information in OPMS
</li></ul><ul><li> Drive and collect all the guest information while creating the reservation.</li></ul>
<ul><li> Review daily arrival report to ensure accuracy of data updated in the system.</li></ul>
<ul><li> To ensure all the calls and guest inquires answered in timely manner.</li></ul>
<ul><li> Implement and drive the company, department standard and policies.</li></ul>
<ul><li> Train and coach the team member on Reserve and Opera system.</li></ul>
<ul><li> Coordinate with front office for any special request.</li></ul>
<ul><li> Balance room inventory.</li></ul>
<ul><li> Complete knowledge of World of Hyatt programs and benefits.</li></ul>
<ul><li> Knowledge on guest amenities program and process.</li></ul><br>
<p></p>
<p>
Technical Expertise</p>
<div><ul><li>Sell Alila Jabal Akhdar products and services using up-selling and suggestive selling techniques</li></ul>
<ul><li>Promote the Hotel&rsquo;s (and Alila Hotels generally) products and services</li></ul>
<ul><li>Maintain a high level of product and service knowledge of the Resort.</li></ul>
<ul><li>Opera and Reserve full operational Knowledge
</li></ul><ul><li>Receive process and confirmed room reservation made by/for client over the phone, personally, letter, fax, email and internet.
</li></ul><ul><li>Process amendment to reservation such as extensions, early arrival &amp; departure and etc
</li></ul><ul><li>Accept wait list reservations</li></ul>
<ul><li>Manage &ldquo;no show&rdquo; reservations by investigation and follow up by same day</li></ul>
<ul><li>Record special billing arrangements for groups and conventions.</li></ul>
<ul><li>Update guest special request and preference in trance and special fields.</li></ul>
<ul><li>Select and update correct profile on each reservation</li></ul>
<ul><li>Update correct VIP code on each profile and ensure correct amenities code attached in the systems.</li></ul>
<ul><li>Monitor reservation levels and inform Managers of current and future occupancy rates</li></ul>
<ul><li>Maintain knowledge of special rates/ offers/ promotions and train the teams.</li></ul>
<ul><li>Prepare reports as requested (pick up report, etc.)</li></ul>
<ul><li>Attend daily room controlling meeting.</li></ul>
<ul><li>Attends to inquires, complaints and request regarding reservation.</li></ul>
<ul><li>Ensure all reservation papers have been properly filed according to the established procedures</li></ul>
<ul><li>Familiar with job description, policies and procedures and able to perform the duty whenever needed.</li></ul>
<ul><li>Perform any other tasks been assigned by your supervisor &amp; managers.</li></ul></div></div></div><p></p>

RESERVATION AGENT

<div><p>Summary</p><div><p>
FINANCIAL ACCOUNTABILITY</p>
<ul><li> Assume in all section of the kitchen the control of food requisitioning, preparation, and waste for the purpose of maintaining the proper food cost.
</li></ul><ul><li> Directly maximize colleague productivity to minimize payroll costs.</li></ul><br>
<p>
</p><p>CONDITIONS OF WORK<i>
</i></p><ul><li> The Chef De Cuisine is in charge of controlling the sections within the kitchen as vegetable garnish, meat station, cold appetizer, pastry section etc. He also will work at any shift as requested and assist in private event operations, as required, including weekends / holidays.
</li></ul><ul><li> Flexible and good in multi-tasking.
</li></ul><ul><li> Able to work under pressure.
</li></ul><ul><li> Some heavy lifting may be required while on duty.</li></ul>
<p>
ROLE OVERVIEW
</p><ul><li> Control the Culinary operation different section.
</li></ul><ul><li> Ensure the smooth running of the kitchen sections and see that all areas and sections are maintained following Alila Jabal Akhdar F&amp;B Culinary standards.
</li></ul><ul><li> Supervise, prepare and/or cook any food on a daily basis according to business requirements.
</li></ul><ul><li> Maintains an efficient workflow by adhering to the Sequence of Service and all-time frames and standards detailed in relevant SOPs in the F&amp;B standards manual.
</li></ul><ul><li> Should be flexible and ready to work any shift given as per the requirement of the operation.
</li></ul><p>.</p><br>
<p>
</p><p>COMMUNICATION</p><br>
<p>
</p><p>&bull; The Chef De Cuisine interacts daily with the &bull; Food suppliers Jr. Sous Chef, Chef de Partie, Demi-Chef &bull; In-house Guests
</p><p>de Partie and junior rank-in-file Commis within their respective kitchens.
</p><ul><li> Kitchen management.
</li></ul><ul><li> All Outlet Staff members.</li></ul><br>
<p>
</p><p>MAIN DUTIES
</p><ul><li> Reports on time to duty.
</li></ul><ul><li> Ensures proper daily ingredient preparation of menu items within the kitchen section.
</li></ul><ul><li> Directly manages food production and waste generated in the kitchen.
</li></ul><ul><li> Gives food preparation tasks to the team sections and monitor that they are carried out in the correct manner.
</li></ul><ul><li> Keeps the sections clean and sanitized, while following HACCP standards
</li></ul><ul><li> Any other duties as may reasonably be requested by the management.
</li></ul><ul><li> Meet all needs and requests of customers within acceptable enterprise timeframes.
</li></ul><ul><li> Identify and take all opportunities to enhance the quality of service.
</li></ul><ul><li> Offer assistance to colleagues when required, to ensure designated work goals are met.
</li></ul><ul><li> Demonstrate trust, support, and respect towards team members in day-to-day work activities.
</li></ul><ul><li> Conduct communication with colleagues in a polite, professional, and friendly manner.
</li></ul><ul><li> Practice high standards of personal presentation in accordance with Alila Jabal Akhdar F&amp;B Culinary grooming &amp; presentation standards.
</li></ul><ul><li> Seek assistance from other team members, supervisors and managers when required.
</li></ul><ul><li> Looks for ways to go above and beyond the customers&rsquo; expectations.
</li></ul><ul><li> Has a full understanding of the brand concept, history and vision and can explain when asked for.
</li></ul><ul><li> Has completed basic food hygiene training. Ensure that brand standards in regard to hygiene are adhered to at all times on the kitchen - i.e. labels, FIFO...
</li></ul><ul><li> Ensures that all side duties and cleaning schedules are completed as per daily checklists.
</li></ul><ul><li> Completes all checklists as required daily, weekly, and monthly for the kitchen.
</li></ul><ul><li> Proactive in attending all trainings as required by the business.
</li></ul><ul><li> Actively looks for ways in which they can develop their career.
</li></ul><ul><li> Communicates to managers any issues immediately.
</li></ul><ul><li> Actively engages with colleagues at all times.</li></ul><br>
<p>
</p><p>ADMINISTRATION
</p><ul><li> Review the notice board and outlet briefing sheets on a daily basis to be well informed of Alila Jabal Akhdar F&amp;B Culinary events, city information, rosters, sold-out items, daily specials and any other information that may be relevant to the job.
</li></ul><ul><li> Complete cleaning, opening &amp; closing checklists when instructed by senior colleagues.
</li></ul><ul><li> Assist in recording inventories / stock-takes as required.</li></ul></div></div><p></p>

CHEF DE CUISINE EUROPEAN CUISINE

<div><p>Summary</p><div><div>
<div><div><div><div><div><div><div><div><div>Alila Jabal Akhdar is looking for an energetic, self motivated, experienced, creative, innovative individual, for the position of F&amp;B Manager. The ideal candidate is someone who is currently an experienced Asst. F&amp;B Director/Manager, in medium to large F&amp;B Operation, with a good experience of working in Ultra luxury hotel operations.</div><br>
<div></div>
<div></div>
<div><div><p>General Mission</p>
</div><div><ul><li>To be committed and dedicate time, effort and attention to offering a food and beverage offering, which in quality and presentation reflects the vision and brand personality of the hotel</li>
<li>To supervise and coordinate all business activities in Food &amp; Beverage Service</li>
<li>To consistently monitor F&amp;B cost and recommend pro-active action to enhance the profitability of the Food &amp; Beverage department.</li>
</ul><p>LEADERSHIP</p>
<div><ul><li>Build teamwork and enhance the team&rsquo;s commitment to their work and the hotel.</li></ul>
<ul><li>Delegate appropriate responsibility to others based on their ability whilst ensuring they are empowered and have the resources.</li></ul>
<ul><li>Achieve a record of success in identifying talent, interviewing and hiring people.(&ldquo;Getting the right person in the right job&rdquo;)</li></ul>
<ul><li>Communicate the vision and brand personality to the team and ensure it is integrated in the department&rsquo;s business practices.</li></ul>
<ul><li>Actively and successfully train people for current assignments and future growth.</li></ul>
<ul><li>Set and communicate high performance standards.</li></ul>
<ul><li>Recognize outstanding individual performance in the department and deal with substandard performance fairly, immediately and constructively.</li></ul>
<ul><li>Ensure all employees under your supervision are scheduled in accordance with business needs.</li></ul>
</div>
<p> Budgeting and Finance</p>
<div>
<ul><li>Proficient Financial Acumen</li></ul>
<ul><li>Prepare the annual business plan for all F&amp;B outlets.</li></ul>
<ul><li>Monitor the outlets&rsquo; budget and proactively implement corrective action where necessary.</li></ul>
<ul><li>Control cost whilst ensuring guests get value for money.</li></ul>
</div><p>Communication</p>
<div><ul><li>Communicate effectively within the organization at all levels using the most appropriate communication method for the matter concerned.</li></ul>
<ul><li>Conduct regular brief, concise, well prepared departmental meetings and ensure follow-up.</li></ul>
</div><p>Other</p>
<div><ul><li>Adjust to changes in job requirements and the hotel&rsquo;s operational strategies to meet business needs.</li></ul>
<ul><li>Maintain and achieve Guest satisfaction scores.</li></ul>
<ul><li>Maintain an efficient and effective administrative system.</li></ul>
<ul><li>Continue professional development by self-directed learning and participation in company sponsored training programs.</li></ul>
<ul><li>Keep abreast of developments affecting your field of expertise.</li></ul>
</div>
<p><b>Technical Expertise</b></p>
<div>
<ul><li>Plan and recommend replacement of FF&amp;E and OE in accordance with needs and available budget.</li></ul>
<ul><li>Ensure the correct implementation of all cash-handling procedures in the departments under your supervision.</li></ul>
<ul><li>Constantly seek to profit engineer by monitoring cost of sales and implementing revenues-increasing products/programs activities.</li></ul>
<ul><li>Work together with Marketing Communications to achieve high impact exposure of the hotel&rsquo;s F&amp;B facilities in the market.</li></ul></div></div></div></div></div></div></div></div></div></div></div></div></div></div><p></p>

F&B MANAGER

Join Alila Jabal Akhdar and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Alila Jabal Akhdar

ABOUT_COMPANY

RESERVATION AGENT

CHEF DE CUISINE EUROPEAN CUISINE

F&B MANAGER