Urwah Admin

Alila Jabal Akhdar

<div>Summary<div>
Main Duties

Administration
<ul><li> The Accounts Clerk is responsible for ensuring the accurate and efficient processing of financial transactions within the hotel&rsquo;s finance department.
</li></ul><ul><li> This role involves handling accounts payable, accounts receivable, bank reconciliations, payroll support, and financial reporting
</li></ul><ul><li> Ensures all files and reports are properly filed for future reference.</li></ul>
<ul>
<li>Follows-up on issues and queries relating to accounts payable/accounts receivable.</li>
</ul>
Customer Service
<ul>
<li>Provides the appropriate level of professional, courteous and caring service to other employees (internal customers) and other visitors to the division.</li>
<li>Ensures all employees provide a courteous and professional service at all times.
</li><li>Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up.</li>
<li>Maintains positive guest and colleague interactions with good working relationships.</li>
</ul>
Financial
<ul><li>Understands thoroughly Hyatt International objectives in managing Account Receivables so as to provide an effective system to track Accounts Receivables.</li>
<li>Focuses attention on improving productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipment.</li>
<li>Ensures new technology and equipment are embraced, improving productivity whilst taking work out of the system.</li>
</ul>
Operational
<ul><li> Process supplier invoices, ensuring accuracy and correct approvals before payment.</li></ul>
<ul><li> Generate and issue AR invoices to corporate clients, travel agents, and other hotel customers.</li></ul>
<ul><li> Prepare payment vouchers and issue payments to suppliers as per agreed credit terms.</li></ul>
<ul><li> Maintain a proper filing system for invoices, payment records, and vendor statements.</li></ul>
<ul><li> Monitor outstanding payables and ensure payments are made on time to avoid penalties.</li></ul>
<ul><li> Monitor outstanding receivables and follow up on payments from customers</li></ul>
<ul>
<li>Maintain an accurate aging report and prepare periodic AR reports for management.</li></ul> 

<ul><li> Participate in credit meetings to review outstanding accounts and payment status.</li></ul>
<ul><li> Perform daily bank reconciliations and report discrepancies to management.</li></ul>
<ul><li> Process petty cash reimbursements and ensure proper documentation of cash expenses.</li></ul>
<ul><li> Prepare daily revenue reports, ensuring all transactions are properly recorded.
</li></ul><ul><li> Assist in processing employee payroll, ensuring accuracy in salary calculations and deductions</li></ul>
<ul><li> Support internal and external audits by providing necessary financial documents and reports.</li></ul>
<ul><li> Checks accuracy of account allocations.</li></ul>
<ul><li> Determines all payments due and to submit the disbursement schedule to the Director of Finance/ Assistant Director of Finance for approval prior to the actual preparation of checks.</li></ul>
<ul><li> Prepares payments and submits them, with their supports attached, for final approval and signature.</li></ul>
<ul>
<li>Raises and records manual checks for urgent payments.</li>
<li>Prepares monthly accruals for goods and services received but not invoiced.</li>
<li>Cooperates and assists in reconciling the month-end inventory book balances to actual physical counts.</li>
</ul>
Other Duties
<ul>
<li>Attends and contributes to all training sessions and meetings as required.</li>
<li>Is knowledgeable in statutory legislation in taxes, employee and industrial relations.</li>
<li>Exercises responsible behavior at all times and positively representing the hotel team and Hyatt International.</li>
<li>Maintains strong, professional relationship with the relevant representatives from competitor hotels, business partners and other organizations.
</li><li>Reads the hotel's Employee Handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to computer resources, fire, hygiene, health and safety.</li>
<li>Ensures high standards of personal presentation and grooming.</li>
<li>Responds to changes in the Accounting function as dictated by the industry, company and hotel.</li>
<li>Carries out any other reasonable duties and responsibilities as assigned.</li>
</ul>
Core Skills
<ul><li> Produces Quality Work</li></ul>

The ability to produce high quality work in a consistent and reliable manner, in support of Hyatt&rsquo;s standards and processes
<ul><li> Achieves Results</li></ul>

The ability to identify priorities, solve problems, produce desired results and be accountable for commitments
<ul><li> Promotes Teamwork and Collaboration</li></ul>

The ability to build relationships within and across functions, balance individual and team goals, respect others and value different perspectives.
<ul><li> Communicates Effectively</li></ul>

 The ability to listen actively and identify appropriate messages and delivery methods to effectively influence others.
<ul><li> Shows Initiative and Resourcefulness</li></ul>

The ability to initiate action, make decisions, adapt, drive change, use resources efficiently and solve problems quickly, creatively and practically
<ul><li> Focuses on Customers
</li></ul>The ability to identify needs, shape actions and add value to relationships based on a central focus of customer satisfaction</div></div>

ACCOUNTS CLERK

<div>Summary<div><div>
<div><div><div><div><div><div><div><div><div>Alila Jabal Akhdar is looking for an energetic, self motivated, experienced, creative, innovative individual, for the position of F&amp;B Manager. The ideal candidate is someone who is currently an experienced Asst. F&amp;B Director/Manager, in medium to large F&amp;B Operation, with a good experience of working in Ultra luxury hotel operations.</div> 
<div></div>
<div></div>
<div><div>General Mission
</div><div><ul><li>To be committed and dedicate time, effort and attention to offering a food and beverage offering, which in quality and presentation reflects the vision and brand personality of the hotel</li>
<li>To supervise and coordinate all business activities in Food &amp; Beverage Service</li>
<li>To consistently monitor F&amp;B cost and recommend pro-active action to enhance the profitability of the Food &amp; Beverage department.</li>
</ul>LEADERSHIP
<div><ul><li>Build teamwork and enhance the team&rsquo;s commitment to their work and the hotel.</li></ul>
<ul><li>Delegate appropriate responsibility to others based on their ability whilst ensuring they are empowered and have the resources.</li></ul>
<ul><li>Achieve a record of success in identifying talent, interviewing and hiring people.(&ldquo;Getting the right person in the right job&rdquo;)</li></ul>
<ul><li>Communicate the vision and brand personality to the team and ensure it is integrated in the department&rsquo;s business practices.</li></ul>
<ul><li>Actively and successfully train people for current assignments and future growth.</li></ul>
<ul><li>Set and communicate high performance standards.</li></ul>
<ul><li>Recognize outstanding individual performance in the department and deal with substandard performance fairly, immediately and constructively.</li></ul>
<ul><li>Ensure all employees under your supervision are scheduled in accordance with business needs.</li></ul>
</div>
 Budgeting and Finance
<div>
<ul><li>Proficient Financial Acumen</li></ul>
<ul><li>Prepare the annual business plan for all F&amp;B outlets.</li></ul>
<ul><li>Monitor the outlets&rsquo; budget and proactively implement corrective action where necessary.</li></ul>
<ul><li>Control cost whilst ensuring guests get value for money.</li></ul>
</div>Communication
<div><ul><li>Communicate effectively within the organization at all levels using the most appropriate communication method for the matter concerned.</li></ul>
<ul><li>Conduct regular brief, concise, well prepared departmental meetings and ensure follow-up.</li></ul>
</div>Other
<div><ul><li>Adjust to changes in job requirements and the hotel&rsquo;s operational strategies to meet business needs.</li></ul>
<ul><li>Maintain and achieve Guest satisfaction scores.</li></ul>
<ul><li>Maintain an efficient and effective administrative system.</li></ul>
<ul><li>Continue professional development by self-directed learning and participation in company sponsored training programs.</li></ul>
<ul><li>Keep abreast of developments affecting your field of expertise.</li></ul>
</div>
Technical Expertise
<div>
<ul><li>Plan and recommend replacement of FF&amp;E and OE in accordance with needs and available budget.</li></ul>
<ul><li>Ensure the correct implementation of all cash-handling procedures in the departments under your supervision.</li></ul>
<ul><li>Constantly seek to profit engineer by monitoring cost of sales and implementing revenues-increasing products/programs activities.</li></ul>
<ul><li>Work together with Marketing Communications to achieve high impact exposure of the hotel&rsquo;s F&amp;B facilities in the market.</li></ul></div></div></div></div></div></div></div></div></div></div></div></div></div></div>

F&B MANAGER

<div>Summary<div>
FINANCIAL ACCOUNTABILITY
<ul><li> Assume in all section of the kitchen the control of food requisitioning, preparation, and waste for the purpose of maintaining the proper food cost.
</li></ul><ul><li> Directly maximize colleague productivity to minimize payroll costs.</li></ul> 

CONDITIONS OF WORK
<ul><li> The Chef De Cuisine is in charge of controlling the sections within the kitchen as vegetable garnish, meat station, cold appetizer, pastry section etc. He also will work at any shift as requested and assist in private event operations, as required, including weekends / holidays.
</li></ul><ul><li> Flexible and good in multi-tasking.
</li></ul><ul><li> Able to work under pressure.
</li></ul><ul><li> Some heavy lifting may be required while on duty.</li></ul>

ROLE OVERVIEW
<ul><li> Control the Culinary operation different section.
</li></ul><ul><li> Ensure the smooth running of the kitchen sections and see that all areas and sections are maintained following Alila Jabal Akhdar F&amp;B Culinary standards.
</li></ul><ul><li> Supervise, prepare and/or cook any food on a daily basis according to business requirements.
</li></ul><ul><li> Maintains an efficient workflow by adhering to the Sequence of Service and all-time frames and standards detailed in relevant SOPs in the F&amp;B standards manual.
</li></ul><ul><li> Should be flexible and ready to work any shift given as per the requirement of the operation.
</li></ul>. 

COMMUNICATION 

&bull; The Chef De Cuisine interacts daily with the &bull; Food suppliers Jr. Sous Chef, Chef de Partie, Demi-Chef &bull; In-house Guests
de Partie and junior rank-in-file Commis within their respective kitchens.
<ul><li> Kitchen management.
</li></ul><ul><li> All Outlet Staff members.</li></ul> 

MAIN DUTIES
<ul><li> Reports on time to duty.
</li></ul><ul><li> Ensures proper daily ingredient preparation of menu items within the kitchen section.
</li></ul><ul><li> Directly manages food production and waste generated in the kitchen.
</li></ul><ul><li> Gives food preparation tasks to the team sections and monitor that they are carried out in the correct manner.
</li></ul><ul><li> Keeps the sections clean and sanitized, while following HACCP standards
</li></ul><ul><li> Any other duties as may reasonably be requested by the management.
</li></ul><ul><li> Meet all needs and requests of customers within acceptable enterprise timeframes.
</li></ul><ul><li> Identify and take all opportunities to enhance the quality of service.
</li></ul><ul><li> Offer assistance to colleagues when required, to ensure designated work goals are met.
</li></ul><ul><li> Demonstrate trust, support, and respect towards team members in day-to-day work activities.
</li></ul><ul><li> Conduct communication with colleagues in a polite, professional, and friendly manner.
</li></ul><ul><li> Practice high standards of personal presentation in accordance with Alila Jabal Akhdar F&amp;B Culinary grooming &amp; presentation standards.
</li></ul><ul><li> Seek assistance from other team members, supervisors and managers when required.
</li></ul><ul><li> Looks for ways to go above and beyond the customers&rsquo; expectations.
</li></ul><ul><li> Has a full understanding of the brand concept, history and vision and can explain when asked for.
</li></ul><ul><li> Has completed basic food hygiene training. Ensure that brand standards in regard to hygiene are adhered to at all times on the kitchen - i.e. labels, FIFO...
</li></ul><ul><li> Ensures that all side duties and cleaning schedules are completed as per daily checklists.
</li></ul><ul><li> Completes all checklists as required daily, weekly, and monthly for the kitchen.
</li></ul><ul><li> Proactive in attending all trainings as required by the business.
</li></ul><ul><li> Actively looks for ways in which they can develop their career.
</li></ul><ul><li> Communicates to managers any issues immediately.
</li></ul><ul><li> Actively engages with colleagues at all times.</li></ul> 

ADMINISTRATION
<ul><li> Review the notice board and outlet briefing sheets on a daily basis to be well informed of Alila Jabal Akhdar F&amp;B Culinary events, city information, rosters, sold-out items, daily specials and any other information that may be relevant to the job.
</li></ul><ul><li> Complete cleaning, opening &amp; closing checklists when instructed by senior colleagues.
</li></ul><ul><li> Assist in recording inventories / stock-takes as required.</li></ul></div></div>

CHEF DE CUISINE EUROPEAN CUISINE

<div>Summary<div>
Financial Accountability
<ul>
<li>Oversee food requisitioning, preparation, and waste control in all kitchen sections to maintain appropriate food costs.
</li>
<li>Maximize colleague productivity to minimize payroll expenses.
</li>
</ul>Conditions of Work
<ul>
<li>Responsible for managing various kitchen sections, including vegetable garnish, meat station, cold appetizers, pastry, and more.
</li>
<li>Available to work flexible shifts, including weekends and holidays, and assist with private event operations as needed.
</li>
<li>Capable of multitasking efficiently and working under pressure.
</li>
<li>Occasionally required to perform heavy lifting while on duty.
</li>
</ul>Role Overview
<ul>
<li>Oversee culinary operations across different kitchen sections.
</li>
<li>Ensure the smooth functioning of kitchen areas, maintaining Alila Jabal Akhdar F&amp;B Culinary standards.
</li>
<li>Supervise and participate in daily food preparation as per business requirements.
</li>
<li>Maintain efficient workflow in adherence to the Sequence of Service and relevant SOPs in the F&amp;B standards manual.
</li>
<li>Flexibility to work any shift as per operational needs.
</li>
</ul>Communication
<ul>
<li>Internal: Daily interaction with Chef de Partie, Demi-Chef de Partie, and Commis within respective kitchen sections. Collaboration with kitchen management and outlet staff.
</li>
<li>External: Interaction with food suppliers and in-house guests as required.
</li>
</ul>Main Duties
<ul>
<li>Report to duty punctually.
</li>
<li>Ensure daily ingredient preparation for menu items within the kitchen sections.
</li>
<li>Directly manage food production and monitor waste management.
</li>
<li>Assign and oversee food preparation tasks within team sections.
</li>
<li>Maintain cleanliness and sanitation standards in accordance with HACCP guidelines.
</li>
<li>Perform other reasonable duties as requested by management.
</li>
<li>Address customer needs and requests within acceptable timeframes.
</li>
<li>Continuously seek opportunities to enhance service quality.
</li>
<li>Support team members to achieve work goals and foster a respectful, collaborative work environment.
</li>
<li>Communicate professionally and politely with colleagues.
</li>
<li>Maintain high personal grooming standards in line with Alila Jabal Akhdar F&amp;B Culinary expectations.
</li>
<li>Seek support from supervisors and managers when needed.
</li>
<li>Strive to exceed customer expectations.
</li>
<li>Possess a thorough understanding of the brand concept, history, and vision.
</li>
<li>Complete basic food hygiene training and uphold hygiene standards, including proper labeling and FIFO practices.
</li>
<li>Ensure all cleaning schedules and side duties are completed as per daily checklists.
</li>
<li>Complete daily, weekly, and monthly kitchen checklists.
</li>
<li>Attend mandatory training sessions and proactively pursue career development.
</li>
<li>Communicate issues to management promptly.
</li>
<li>Engage positively with team members.
</li>
</ul>Administration
<ul>
<li>Review the notice board and outlet briefing sheets daily to stay informed of Alila Jabal Akhdar F&amp;B Culinary events, local information, rosters, sold-out items, daily specials, and other relevant updates.</li></ul></div></div>

JONIER SOUS CHEF

<div>Summary<div>
General duties:

1. Provide the perfect service experience for every guest. Ensure that Guest feels important and welcome in the restaurant.

2. Greet the guest by name if know and ask for seating preference out door or in door. Escort the guest to the table with maintain social distance.

3. Explain about the food and beverage menu. Explain about the not available items from the menu and special of the day. If there is any special requirement contact with chef or your supervisor.

4. Ensure hot food is hot and cold food is cold. Serve the guest in an accommodating manner. Drinks should be serve before food. Maintain table cleaning and side stations as well.
<ul><li>Maintain table cleaning, re-setup the tables, clearance tray should be go back immediately.</li></ul>
<ul><li>Always follow the hygiene standard and policy.</li></ul>

5. Check the side station according to check list. Everything should be available in proper way in the side station.

6. All team members (male/female) must be able to carry tray for food and beverage, clearance as well.

7. Mise-plan (polish CCG, fold napkin and arrange every things properly) should be ready for next operation before you finished duty. Every things should be neat and clean before you go.

8. Drop the soiled linen to laundry after each and every meal period. 


Special task: 


1. Maintain the par stock of linen.

2. Monthly inventory should be maintain properly.

3. Maintain the discard sheet properly.

4. During winter season arrange blanket for the guest and maintain inventory.

5. If we need any new linen items for special occasion please co-ordinate with laundry. 


General Responsibility: 


1. Communication in a friendly, tactful and professional manner with guests and your colleagues.

2. Able to provide information regarding the hotel facilities and services.

3. attended all the training which is organized by HR department or your department related.

4. Be informed and keep your supervisor informed of all matters that may affect your work, the hotels service or reputation.

5. Always present a clean and tidy appearance in accordance with the hotel grooming standards.

6. be flexible and open to change in your job responsibilities, work area and roaster to meet business needs.

7. Care about your environment and make sure it is tidy and well maintained, including linen and CCG.

8. be reliable and ensure you are at work on time.

9. Carry out all professionally reasonable instruction given by your supervisor.

10. Report all incident, accidents and guest complaints in briefings.

11. Actively recording and sharing any guest preference, likes and dislike.</div></div>

WAITER

<div>Summary<div>
KEY DUTIES AND RESPONSIBILITIES 


Please note that this is not an exhaustive list of everything that needs to be done. Alila employees always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are:

Planning and Organising:
<ul><li> Assist the preparation of the Front Office team budget.</li></ul>
<ul><li> Plan and implement training plans for all Front Office employees. Conduct regular associate training, and monitor its success. This will involve training in both IT systems and guest-service procedures.</li></ul>
<ul><li> Maintain full knowledge of the Property Management and Call Centre computer systems.</li></ul> 


Job Profile 

<ul>
<li>Ensure to have good leadership skills and communication skills</li>
<li>Ensure to have 2 years similar experience in 5 start resorts.</li>
<li>Good computer and writing skills.</li>
<li>Previous Opera experience</li>
</ul>
Job Specifications
<ul><li> Supervise the functioning of all departmental employees and facilities.
</li></ul><ul><li> Take personal responsibility for maximizing quality levels of product and service, and guest satisfaction.</li></ul>
<ul><li> Ensure that all Standard Operating Procedures are being adhered to, by training all staff and monitoring their performance. Continue to capture best current practice in new LSOPs relating to front office operation.
</li></ul><ul><li> Drive the implementation of all sales and promotional programmes of the hotel. Take personal responsibility for driving Upselling within the property.</li></ul>
<ul><li> Monitor daily arrivals and action as appropriate for any VIP or special request. Liaise with housekeeping, room service and guest relations where necessary to complete the action.
</li></ul><ul><li> Block the rooms accordingly for next three days arrivals.</li></ul>
<ul><li> Develop and maintain a motivational working environment within the department.</li></ul>
<ul><li> Provide coaching and counseling, support and guidance to the associates as required.</li></ul>
<ul><li> Ensure Team members are up-to-date with current information and data of the hotel products and services including room types, rates, features and facilities, food and beverage outlets &amp; promotions, spa and health club, and other services and facilities.</li></ul>
<ul><li> Conduct regular room and floor inspections to ensure quality standards, complete necessary Engineering Job Order or housekeeping cleaning requests and monitor the results.</li></ul>
<ul><li> Provide assistance to local representatives of tour operators and travel agencies.
</li></ul><ul><li> Assist Villa operations manager and guest relation Manager on daily operations.
</li></ul><ul><li> Inspect all Front Office areas to ensure all areas are up to standard.</li></ul> 


HOW YOU CAN SUCCEED IN THIS ROLE

Within Alila Hinu Bay, the top-performing people who do this job always demonstrate the following attitude:
<ul><li> Working with Others:</li></ul>
<ul>
<li>They always try to anticipate and exceed the needs of customers and colleagues</li>
<li>They use their own initiative and good judgement to solve problems in a calm and efficient way</li></ul> 

<ul>
<li>They enjoy working with others to achieve common goals. They volunteer as required to ensure the success of the team</li>
<li>They act with personal professionalism and integrity at all times</li>
</ul>
<ul><li> Taking Responsibility:</li></ul>
<ul>
<li>They always conduct business honestly and fairly. They keep sensitive information confidential.</li>
<li>They can prioritise their workload effectively and be organised and structured at work</li>
<li>They manage their time and pay attention to detail. They know their jobs, and are able to work without close supervision.</li>
<li>They display a positive attitude, even under pressure. They personally check their work to ensure its accuracy.</li>
</ul>
<ul><li> Delivering Results:</li></ul>
<ul>
<li>They are committed to meeting and exceeding all performance standards</li>
<li>They constantly look to develop their own professional skills and abilities</li>
<li>They perform job tasks in line with established policies and procedures</li>
<li>They always try to provide a top-quality experience to all our guests.</li></ul></div></div>

ASSISTANT FRONT OFFICE MANAGER

<div>Summary<div>
1. General Duties

Responsible for planning, organizing, and controlling the Sales and Marketing Department at Alila Jabal Akhdar, as well as implementing all sales and marketing policies to achieve desired results. The role involves driving overall revenue from direct bookings through the hotel and production from all online partners. Ensuring Alila Jabal Akhdar's market positioning through e-distribution channels is a key aspect, alongside supporting the Sales &amp; Marketing Department with yield management, market analysis, and other strategic insights for decision-making.

2. Responsibilities

2.1. Management Responsibilities
<ul>
<li>Foster teamwork and enhance the team's commitment to their work and the hotel.
</li>
<li>Delegate responsibilities appropriately while ensuring the implementation of Alila Jabal Akhdar's vision and business action plans.
</li>
<li>Achieve financial and non-financial short-term and long-term objectives.
</li>
<li>Assist with group quotes and reporting as needed.
</li>
<li>Communicate the brand personality and vision to the team, integrating it into business practices.
</li>
<li>Set and uphold high performance standards.
</li>
</ul>2.2. Sales Manager Responsibilities
<ul>
<li>Generate revenue from Corporate, Government, Embassy, and other market segments.
</li>
<li>Sell all aspects of hotel operations, including rooms, functions, food &amp; beverages, groups, and meetings.
</li>
<li>Cultivate and maintain relationships with key accounts and prospects.
</li>
<li>Monitor account production and take necessary actions in coordination with the Director of Sales &amp; Marketing (DOSM).
</li>
<li>Develop new business markets.
</li>
<li>Submit weekly call plans with objectives to the DOSM.
</li>
<li>Maintain a consistent sales call schedule with a minimum of 10 face-to-face calls per week.
</li>
<li>Manage correspondence, filing, and general administrative tasks as required.
</li>
<li>Travel nationally as needed.
</li>
<li>Conduct hotel inspections and entertain existing and potential clients.
</li>
<li>Attend and contribute to Sales &amp; Marketing meetings.
</li>
<li>Assist with telemarketing projects and promotional events.
</li>
<li>Keep hotel systems and sales databases up to date.
</li>
</ul>2.3. Budget &amp; Financial Responsibilities
<ul>
<li>Maximize hotel yield and revenue.
</li>
<li>Assist in creating the department's annual business plan with the DOSM.
</li>
<li>Monitor the department budget and take corrective actions when necessary.
</li>
<li>Control costs while ensuring guests receive value for money.
</li>
<li>Coordinate with the Finance Department on accounts payable.
</li>
</ul>2.4. Social Responsibilities
<ul>
<li>Adhere to and implement human resources procedures concerning discipline, performance assessment, objectives, and training.
</li>
<li>Maintain professional grooming and attitude among subordinates.
</li>
<li>Ensure subordinates develop necessary professional skills.
</li>
<li>Uphold confidentiality related to the role at all times.
</li>
<li>Maintain a positive reputation for the hotel and management company.
</li>
<li>Communicate effectively at all organizational levels using appropriate methods.
</li>
<li>Engage in continuous professional development through self-learning and training programs.
</li>
<li>Demonstrate strong social and HR management skills through recruitment and people development.
</li>
<li>Promote and lead by example to uphold the company's social and HR objectives.</li></ul></div></div>

SALES MANAGER

<div>Summary<div>
Main Roles &amp; Responsibilities:
<ul>
<li>Support the seamless and efficient operation of the Learning &amp; Development function by ensuring all related policies, procedures, and standards are consistently followed and aligned with the hotel&rsquo;s vision and Hyatt&rsquo;s learning culture.
</li>
<li>Bring HR knowledge and insights into the Learning &amp; Development approach, ensuring that all learning initiatives support broader HR objectives such as colleague engagement, retention, and performance development.
</li>
<li>Conduct learning needs analysis in collaboration with department heads to identify training gaps and opportunities that support both individual development and business goals.
</li>
<li>Design, implement, and evaluate a comprehensive annual Learning Strategy aligned with the hotel&rsquo;s business plan and HR objectives.
</li>
<li>Facilitate engaging and effective training programs, including Orientation Programs, Brand Training, Soft Skills, Service Excellence, and Departmental Learning sessions.
</li>
<li>Ensure effective coordination, documentation, and reporting of training records, cross-training programs, mandatory learning modules, and learning evaluation metrics.
</li>
<li>Maintain the upkeep, availability, and functionality of the Learning Room, training equipment, tools, and materials to ensure a conducive and inspiring learning environment.
</li>
<li>Champion the Hyatt on Skills program by maintaining the required number of active Service Coaches per department and supporting them in delivering effective on-the-job training.
</li>
<li>Build strong collaboration with all department trainers and conduct regular follow-ups to ensure consistency in departmental learning and development initiatives.
</li>
<li>Provide guidance and coaching support to colleagues and department trainers to enhance their training delivery capabilities and professional development.
</li>
<li>Support in coordinating external training sessions, e-learning rollouts, workshops, leadership development programs, and other learning initiatives in partnership with third-party providers or the Hyatt Learning platform.
</li>
<li>Ensure accurate preparation of training-related reports, dashboards, and learning statistics for monthly HR and leadership reviews.
</li>
<li>Promote a learning culture across the hotel by initiating creative learning activities, recognition programs for top learners and service coaches, and organizing learning weeks or engagement activities.
</li>
<li>Maintain a high standard of personal appearance and hygiene as per the grooming standards, act as a role model in communication and behavior, and uphold positive colleague engagement.
</li>
<li>Assist with additional HR tasks or projects assigned by the Human Resources Manager, contributing holistically to the success of the HR function.
</li>
</ul>Preferred Qualifications:
<ul><li>Bachelor&rsquo;s degree in Human Resources, Training &amp; Development, or a related field.</li>
<li>Previous experience in Human Resources, ideally in a hospitality or service-driven environment.</li>
<li>Strong communication and facilitation skills.</li>
<li>Excellent organizational and interpersonal abilities.</li>
<li>Passion for people development and continuous improvement.</li></ul></div></div>

TRAINING SPECIALIST

Join Alila Jabal Akhdar and explore 8 exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.