Urwah Admin

Alila Jabal Akhdar

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Summary
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Position Overview:
The Sales Coordinator at Alila Jabal Akhdar plays a pivotal role in supporting the Sales &amp; Marketing team to achieve revenue goals and deliver exceptional client experiences. This position requires a detail-oriented, highly organized individual who can manage administrative tasks, coordinate with clients, and ensure seamless operations within the department.

Key Responsibilities:
1. Administrative Support:
<ul>
<li>Assist the Sales &amp; Marketing team with administrative tasks such as preparing contracts, proposals, and reports.</li>
</ul>
<ul>
<li>Maintain and update the sales database, ensuring accurate and timely information.</li>
</ul>
<ul>
<li>Handle correspondence with clients, including responding to inquiries and following up on requests.</li>
</ul>
<ul>
<li>Schedule and coordinate meetings, site visits, and client appointments.</li>
</ul>
2. Client Relations:
<ul>
<li>Act as the first point of contact for client inquiries, ensuring a professional and welcoming approach.</li>
</ul>
<ul>
<li>Support the Sales Managers in managing client relationships, providing timely updates, and resolving concerns.</li>
</ul>
<ul>
<li>Coordinate with internal departments to ensure client requirements are understood and met.</li>
</ul>
3. Event &amp; Booking Coordination:
<ul>
<li>Assist in the planning and coordination of events, group bookings, and special requests.</li>
</ul>
<ul>
<li>Monitor and communicate booking details to relevant departments to ensure smooth operations.</li>
</ul>
<ul>
<li>Maintain accurate records of bookings and event details for future reference and reporting.</li>
</ul>
4. Reporting &amp; Analysis:
<ul>
<li>Compile and distribute daily, weekly, and monthly sales reports to track performance and identify opportunities.</li>
</ul>
<ul>
<li>Provide market research and competitor analysis to support sales strategies.</li>
</ul>
5. Marketing Support:
<ul>
<li>Assist with the creation of sales and marketing materials, such as brochures, presentations, and promotional content.</li>
</ul>
<ul>
<li>Support the execution of marketing campaigns and promotions as needed.</li>
</ul>

Skills &amp; Qualifications:
<ul>
<li>Bachelor’s degree in Business, Hospitality, or a related field preferred.</li>
</ul>
<ul>
<li>Minimum 1-2 years of experience in a similar role within the hospitality or luxury travel industry.</li>
</ul>
<ul>
<li>Strong organizational and time management skills, with the ability to handle multiple tasks efficiently.</li>
</ul>
<ul>
<li>Excellent written and verbal communication skills.</li>
</ul>
<ul>
<li>Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM software.</li>
</ul>
<ul>
<li>Customer-focused mindset with attention to detail and problem-solving abilities.</li>
</ul>
<ul>
<li>Knowledge of the luxury hospitality market and Alila brand standards is an advantage.</li>
</ul>
What We Offer:
<ul>
<li>A supportive and dynamic work environment.</li>
</ul>
<ul>
<li>Opportunity to grow within a globally recognized luxury brand.</li>
</ul>
<ul>
<li>Competitive compensation and benefits package.</li>
</ul>
<ul>
<li>Training and development opportunities.</li>
</ul>
About Alila Jabal Akhdar:
Alila Jabal Akhdar is a serene luxury resort located in Dhofar, Oman, offering unparalleled experiences that reflect Alila’s commitment to bespoke service, sustainability, and authentic hospitality. Known for its unique offerings, the resort attracts leisure and business travelers alike.
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</div> This job has been sourced from an external job board. More jobs on https://www.qureos.com/

SALES COORDINATOR

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Summary
<div>
Position Overview:
The Sales Executive – Corporate Segment is responsible for driving revenue by targeting corporate clients, fostering strategic partnerships, and positioning Alila Jabal Akhdar as the preferred choice for luxury business retreats, incentives, and meetings. This role involves strategic planning, client acquisition, and account management to achieve corporate sales objectives.

Key Responsibilities:
1. Corporate Sales Strategy &amp; Revenue Generation:
<ul>
<li>Develop and implement tailored sales strategies to penetrate the corporate segment.</li>
</ul>
<ul>
<li>Identify and secure business from key accounts, corporate travel managers, and MICE planners.</li>
</ul>
<ul>
<li>Conduct sales calls, presentations, and negotiations with corporate clients to maximize revenue.</li>
</ul>
2. Account Management &amp; Client Relationships:
<ul>
<li>Build and nurture long-term relationships with corporate clients, ensuring repeat business.</li>
</ul>
<ul>
<li>Provide personalized service to meet client expectations for events, meetings, and stays.</li>
</ul>
<ul>
<li>Act as the main point of contact for corporate clients, addressing their inquiries and needs efficiently.</li>
</ul>
3. Market Research &amp; Business Development:
<ul>
<li>Monitor trends in the corporate travel and MICE market to identify new opportunities.</li>
</ul>
<ul>
<li>Attend corporate-focused trade shows, exhibitions, and networking events to promote the resort.</li>
</ul>
<ul>
<li>Collaborate with marketing to create promotional materials targeting corporate audiences.</li>
</ul>
4. Reporting &amp; Analytics:
<ul>
<li>Track and analyze corporate sales performance, ensuring KPIs are met or exceeded.</li>
</ul>
<ul>
<li>Provide monthly and quarterly reports on corporate sales activities and pipeline status.</li>
</ul>
<ul>
<li>Recommend strategic adjustments based on market feedback and performance metrics.</li>
</ul>
5. Coordination &amp; Collaboration:
<ul>
<li>Partner with the operations team to ensure flawless execution of corporate events and group bookings.</li>
</ul>
<ul>
<li>Liaise with marketing to ensure alignment of sales strategies with promotional campaigns.</li>
</ul>
<ul>
<li>Collaborate with other segments (leisure, MICE) to leverage cross-segment opportunities.</li>
</ul>
Qualifications:
<ul>
<li>Bachelor’s degree in Business, Hospitality, or related field.</li>
</ul>
<ul>
<li>Minimum 2-3 years of experience in corporate sales, preferably in luxury hospitality or travel.</li>
</ul>
<ul>
<li>Proven track record of meeting or exceeding sales targets.</li>
</ul>
<ul>
<li>In-depth knowledge of corporate travel, MICE markets, and incentive planning.</li>
</ul>
<ul>
<li>Strong negotiation, communication, and relationship-building skills.</li>
</ul>
<ul>
<li>Proficiency in CRM systems, Microsoft Office Suite, and reporting tools.</li>
</ul>
<ul>
<li>Preferred Skills &amp; Attributes:</li>
</ul>
<ul>
<li>Understanding of GCC corporate culture and business etiquette.</li>
</ul>
<ul>
<li>Experience managing high-profile corporate accounts and partnerships.</li>
</ul>
<ul>
<li>Ability to present compelling proposals tailored to the corporate audience.</li>
</ul>
<ul>
<li>Multilingual abilities (Arabic, English, or other relevant languages).</li>
</ul>
<ul>
<li>Passion for luxury hospitality and creating unique corporate experiences.</li>
</ul>
</div>
</div> This job has been sourced from an external job board. More jobs on https://www.qureos.com/

SALES EXECUTIVE

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Summary
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 KEY DUTIES AND RESPONSIBILITIES 

Please note that this is not an exhaustive list of everything that needs to be done. Alila employees always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are:
 Planning and Organising:
<ul>
<li>Assist the preparation of the Front Office team budget.</li>
</ul>
<ul>
<li>Plan and implement training plans for all Front Office employees. Conduct regular associate training, and monitor its success. This will involve training in both IT systems and guest-service procedures.</li>
</ul>
<ul>
<li>Maintain full knowledge of the Property Management and Call Centre computer systems.</li>
</ul> 

 Job Profile 

<ul>
<li>Ensure to have good leadership skills and communication skills</li>
<li>Ensure to have 2 years similar experience in 5 start resorts.</li>
<li>Good computer and writing skills.</li>
<li>Previous Opera experience</li>
</ul>
Job Specifications
<ul>
<li>Supervise the functioning of all departmental employees and facilities.</li>
</ul>
<ul>
<li>Take personal responsibility for maximizing quality levels of product and service, and guest satisfaction.</li>
</ul>
<ul>
<li>Ensure that all Standard Operating Procedures are being adhered to, by training all staff and monitoring their performance. Continue to capture best current practice in new LSOPs relating to front office operation.</li>
</ul>
<ul>
<li>Drive the implementation of all sales and promotional programmes of the hotel. Take personal responsibility for driving Upselling within the property.</li>
</ul>
<ul>
<li>Monitor daily arrivals and action as appropriate for any VIP or special request. Liaise with housekeeping, room service and guest relations where necessary to complete the action.</li>
</ul>
<ul>
<li>Block the rooms accordingly for next three days arrivals.</li>
</ul>
<ul>
<li>Develop and maintain a motivational working environment within the department.</li>
</ul>
<ul>
<li>Provide coaching and counseling, support and guidance to the associates as required.</li>
</ul>
<ul>
<li>Ensure Team members are up-to-date with current information and data of the hotel products and services including room types, rates, features and facilities, food and beverage outlets &amp; promotions, spa and health club, and other services and facilities.</li>
</ul>
<ul>
<li>Conduct regular room and floor inspections to ensure quality standards, complete necessary Engineering Job Order or housekeeping cleaning requests and monitor the results.</li>
</ul>
<ul>
<li>Provide assistance to local representatives of tour operators and travel agencies.</li>
</ul>
<ul>
<li>Assist Villa operations manager and guest relation Manager on daily operations.</li>
</ul>
<ul>
<li>Inspect all Front Office areas to ensure all areas are up to standard.</li>
</ul> 

 HOW YOU CAN SUCCEED IN THIS ROLE
Within Alila Hinu Bay, the top-performing people who do this job always demonstrate the following attitude: 
<ul>
<li>Working with Others:</li>
</ul>
<ul>
<li>They always try to anticipate and exceed the needs of customers and colleagues</li>
<li>They use their own initiative and good judgement to solve problems in a calm and efficient way</li>
</ul> 

<ul>
<li>They enjoy working with others to achieve common goals. They volunteer as required to ensure the success of the team</li>
<li>They act with personal professionalism and integrity at all times</li>
</ul>
<ul>
<li>Taking Responsibility:</li>
</ul>
<ul>
<li>They always conduct business honestly and fairly. They keep sensitive information confidential.</li>
<li>They can prioritise their workload effectively and be organised and structured at work</li>
<li>They manage their time and pay attention to detail. They know their jobs, and are able to work without close supervision.</li>
<li>They display a positive attitude, even under pressure. They personally check their work to ensure its accuracy.</li>
</ul>
<ul>
<li>Delivering Results:</li>
</ul>
<ul>
<li>They are committed to meeting and exceeding all performance standards</li>
<li>They constantly look to develop their own professional skills and abilities</li>
<li>They perform job tasks in line with established policies and procedures</li>
<li>They always try to provide a top-quality experience to all our guests.</li>
</ul>
</div>
</div>
 This job has been sourced from an external job board. More jobs on https://www.qureos.com/

ASSISTANT FRONT OFFICE MANAGER

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<div>
Summary
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ROLE OVERVIEW
  Makes sure that the guests feel always at ease and find everything to their taste;  Provides guests with a friendly, competent and top quality service ensuring maximum guest satisfaction in a manner consistent with house standards;  To be honest and reliable;  Co-operates with the rest of the team for a smooth operation;  Has a good knowledge of the food and beverages served in the restaurant / bar;  Serves food and beverages to guests according to the sequence of service learnt during training;  Performs various incidental duties to increase guest’s enjoyment and facilitate a smooth overall operation of the dining room;  Greets the guest with a warm smile and by name if possible;  Maintains an efficient workflow by adhering to the Sequence of Service and all time frames and standards detailed in relevant SOPs in the F&amp;B standards manual;  Should be flexible and ready to work any shift given as per the requirement of the Outlet and Business Needs. MAIN DUTIES  To understand and strictly adhere to the Rules &amp; Regulations established in the Employees Handbook and the Hotel’s policy on Fire, Hygiene, Health and Safety;  To report for duty punctually, wearing the correct uniform and name tag at all times;  To attend and contribute to all staff meetings, Departmental and Hotel trainings scheduled and other related activities;  To respond to any changes in the restaurant function as instructed by the hotel;  To project at all times a positive and motivated attitude and exercise self-control;  To work split shifts as and when required;  To be available to be cross trained in any other department of the hotel;  Identify and anticipate guest needs and expectations correctly, including those with special needs, and provide appropriate products, services or information; Meet all needs and requests of guests within acceptable enterprise timeframes;  Identify and take all opportunities to enhance the quality of service;  Recognize guests dissatisfaction promptly and take action to resolve the situation according to individual level of responsibility and Alila Jabal Akhdar guest feedback / complaint procedures SOP;  Offer assistance to colleagues when required, to ensure designated work goals are met;  Demonstrate trust, support and respect towards team members in day-to-day work activities;  Conduct communication with guests and colleagues in a polite, professional and friendly manner;  Practice high standards of personal presentation in accordance with Alila Jabal Akhdar grooming &amp; presentation standards;  Seek assistance from other team members, supervisors and managers when required;  Provide the perfect service experience for every guest. Ensure that Guest feels important and welcome in the restaurant;  Always follow the hygiene standard, anti COVID-19 measures and policies;  All team members (male/female) must be able to carry tray for food and beverage, including clearance.
 OPERATIONAL DUTIES  To perform all duties and tasks in the assigned Place of Work to the standard set. Please refer to Departmental Master Task List. Please note that Master Task Lists are reviewed and changed on a regular basis reflecting change in trends, guest expectations and operating philosophies;  To be entirely flexible and adapt to rotate within the different sub departments of the Food &amp; Beverage Division or any other Department of the hotel as assigned;  To perform all duties and tasks when rotated or assigned to another Department as per Master Task List for that Department;  To be fully conversant with all services and facilities offered by the hotel;  To perform cleaning, opening and closing procedures established for the Place of Work as assigned;  To have a thorough understanding and knowledge of all Food &amp; Beverage items in the menu and the ability to recommend Food &amp; Beverage combinations and upsell alternatives;  To ensure that the Place of Work and surrounding area is kept clean, disinfected and organized at all times;  To monitor operating supplies and reduce spoilage and wastage;  Answers telephone within 3 rings using the Alila Jabal Akhdar standard script;  Review the notice board and outlet briefing sheets on a daily basis to be well informed of Alila Jabal Akhdar events, arrivals, information, sold-out items, daily specials and any other information that may be relevant to the job;  Ensures that all menus, beverage lists and dock presenters are clean and in top condition in the restaurant area;  To handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests;  Suggest to manager or supervisor any training needed to enhance performance;  Perform side duties including folding napkins, rolling silverware, cleaning trays, restocking shelves, filling ice bins, cleaning and breaking down service area, using cleaning compounds, and other duties as required;  Report any possible theft or misuse of the property immediately to a member of management;  Carry out any other reasonable duties as assigned by the Outlet Supervisor, Outlet Manager, F&amp;B Manager, Chef de Cuisine or Senior Management;  Actively collecting and sharing any guests preferences regarding their stay and their dining experiences;  To handle guest allergies in professional and courteous manner with immediate reporting to F&amp;B Manager, Chef De Cuisine and Chef and Beverage Director.
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</div>
<div>
 Qualifications
</div>
</div>
 This job has been sourced from an external job board. More jobs on https://www.qureos.com/

WAITER/WAITRESS

Join Alila Jabal Akhdar and explore 4 exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.