JOB TITLE: Operation Supervisor (Heavy Equipment Rental)

JOB TYPE : Full-time

LOCATION : Dammam

SUPERVISOR/MANAGER : Operations Manager

Main Duties/Responsibilities

• Oversee the daily operations of the heavy equipment rental business, ensuring efficient and effective management of the fleet
• Develop and implement operational strategies and procedures to optimize equipment utilization, maintenance, and logistics
• Manage a team of equipment operators, drivers, and technicians, including scheduling, task assignment, and performance monitoring
• Coordinate the timely and accurate delivery, setup, and pickup of rental equipment at customer job sites
• Liaise with customers to address any issues or concerns related to equipment rentals
• Monitor equipment condition, maintenance schedules, and repair activities to maintain the fleet in optimal working order
• Identify opportunities for process improvements, cost savings, and operational efficiency, and implement appropriate measures
• Ensure compliance with all relevant safety regulations, industry standards, and company policies
• Maintain detailed records of equipment usage, maintenance, and customer interactions
• Collaborate with the sales and customer service teams to provide input on equipment availability, specifications, and pricing
• Assist in the development of preventive maintenance plans and oversee the implementation of scheduled service and repairs
• Troubleshoot and resolve any operational issues or customer complaints in a timely and effective manner
• Provide regular performance reports and metrics to the Operations Manager and other stakeholders
• Participate in the development and execution of the overall business strategy for the heavy equipment rental division
• Continuously seek opportunities to enhance the customer experience and explore new revenue streams
• Oversee the day-to-day operations of the heavy equipment rental business and in-house workshop
• Manage and coordinate the activities of the workshop technicians, rental coordinators, and logistics personnel
• Ensure efficient and timely delivery and return of rental equipment to customers
• Develop and implement effective maintenance and repair schedules for the rental fleet
• Monitor inventory levels and work with the procurement team to replenish stock as needed
• Analyze operational data and provide recommendations to improve processes and productivity
• Ensure compliance with all relevant safety, environmental, and regulatory requirements
• Assist in the development and implementation of operational policies and procedures
• Provide training and guidance to the team to enhance their skills and knowledge
• Collaborate with other departments, such as sales and finance, to optimize overall business performance
  
  

Qualifications

SKILLS & EXPERIENCE

• Bachelor's degree in Logistics, Operations Management, or a related field
• Valid heavy equipment operator's license or certification
  
  

Experience

• Minimum 5 years of experience in a supervisory or managerial role within the heavy equipment rental or related industry
• Proven track record of managing a fleet of heavy equipment, including scheduling, maintenance, and logistics
• Familiarity with industry regulations, safety standards, and best practices in heavy equipment operations
  
  

Soft Skills

• Strong leadership and team management skills to motivate and coordinate a diverse team of operators and technicians
• Excellent problem-solving and decision-making abilities to handle operational challenges and customer requests
• Effective communication and interpersonal skills to liaise with customers, suppliers, and cross-functional teams
• Analytical and data-driven approach to identify and implement operational improvements
• Adaptability and flexibility to respond to changing market conditions and customer demands
  
  

Technical Skills

• Proficient in the use of equipment management software, fleet tracking systems, and other relevant technologies
• Thorough understanding of heavy equipment specifications, capabilities, and maintenance requirements
• Familiarity with logistics and supply chain management principles
• Ability to read and interpret technical manuals, drawings, and equipment specifications