Key Responsibilities:

• Assist the IT Manager in providing technical support for hotel staff and systems, ensuring minimal downtime.
• Support the IT Manager in managing Opera PMS, Micros Cloud Simphony, and other hotel management software.
• Assist with procurement software and HRMS systems, ensuring proper integration and operation.
• Perform routine system maintenance and upgrades under the guidance of the IT Manager.
• Troubleshoot and resolve network issues, ensuring stable connectivity for all departments.
• Collaborate with vendors and third-party service providers for system updates and issue resolution as directed by the IT Manager.
• Assist in IT inventory management, procurement, and budgeting.
• Ensure IT security best practices are followed to align with PCI-DSS compliance.
• Provide user training for hotel staff on IT systems and software as required by the IT Manager.

Required Skills & Qualifications:

• Proven experience in IT support within a hotel environment.
• Strong knowledge of Opera PMS and Micros Cloud Simphony.
• Familiarity with procurement software and HRMS systems.
• Basic networking skills, including troubleshooting LAN/WAN and Wi-Fi issues.
• Certifications such as CCNA and CompTIA+ CORE 1 are highly desirable.
• Experience with Marriott or Accor systems and standards is an advantage.
• Strong problem-solving skills with the ability to work under pressure.
• Excellent communication skills and a customer-focused approach.

Education & Experience:

• Diploma or degree in Information Technology, Computer Science, or a related field.
• Minimum 2 years of experience in a similar role within the hospitality industry.

Additional Skills:

• Ability to manage multiple tasks efficiently.
• Strong documentation and reporting skills.
• Familiarity with cloud-based solutions and IT security practices.

Job Type: Full-time