Urwah Admin

Gulf Hotel Bahrain Convention and Spa

<ul><li>Perform manicures, pedicures, gel, acrylic, and other nail treatments.</li><li>Provide expert advice on nail care and aftercare recommendations.</li><li>Ensure high hygiene and sanitation standards in compliance with salon and hotel policies.</li><li>Build and maintain strong client relationships by delivering outstanding service.</li><li>Stay updated with the latest nail trends, techniques, and products.</li><li>Assist in promoting salon services and retail products to guests.</li><li>Maintain cleanliness and organization of workstations and tools.</li><li>Work collaboratively with other salon professionals to enhance guest experience.</li></ul>Job Type: Full-time

Nail Technician

<ul><li>Assist the Reservation Manager in overseeing the daily operations of the reservations department</li><li>Supervise and support reservation agents to ensure excellent customer service</li><li>Handle complex or high-priority reservation requests and guest inquiries</li><li>Monitor and manage room availability, rates, and inventory across different booking platforms</li><li>Ensure accurate input and updating of reservations in the Property Management System (PMS)</li><li>Coordinate with the front office, sales, and revenue management teams to optimize occupancy and revenue</li><li>Prepare reports on reservations, occupancy, and booking trends for management review</li><li>Help implement and maintain reservation policies and procedures</li><li>Provide training and guidance to new reservations staff</li><li>Handle guest complaints or special requests related to bookings</li><li>Support in managing group bookings and corporate accounts</li><li>Ensure compliance with data protection and hotel standards in reservation processes</li></ul>Job Type: Full-time

Assistant Reservation Manager

Guest Relations &middot; Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.&middot; Address guests' service needs in a professional, positive, and timely manner.&middot; Thank guests with genuine appreciation and provide a fond farewell.&middot; Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process to resolve issues, delight, and build trust.&middot; Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.&middot; Engage guests in conversation regarding their stay, property services, and area attractions/offerings.&middot; Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, etc.).&middot; Assist other employees to ensure proper coverage and prompt guest service.Communication &middot; Speak to guests and co-workers using clear, appropriate and professional language.&middot; Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.&middot; Talk with and listen to other employees to effectively exchange information.&middot; Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.Job Type: Full-time

Hostess

<ul><li>Performs tests on wash formulas and fabrics that would assist in choosing the most appropriate suppliers for laundry chemicals, linen, curtains, drapes, and other items used by the Hotel</li><li>Coordinates the daily operation against the linen requirements of the Hotel&rsquo;s outlets, guests&rsquo; and executives&rsquo; articles and outside Contracts</li><li>Implement operational and administrative instructions from Superiors, monitor its implementations and do the needed follow-up when required, to make sure that every policy and procedures and the highest quality of services are followed and delivery deadlines are meet</li><li>Training of new staff on the assigned areas and conduct re-training/refreshers in order to maintain awareness of all the staff on its function and responsibilities</li><li>Checks and maintain regularly the established quality standard of all items/articles processed and ensure it is always strictly observed at all the time</li><li>Prepares a daily checklist and operation reports and submit to the Director Laundry at the end of the working day</li><li>Prepares a monthly duty roster and shifting of staff as necessary, with the approval of the Director of Laundry</li><li>Checks/monitor the running conditions of all the machinery and equipment and initiates maintenance request/orders as required and follows up with the Maintenance Department whenever necessary</li><li>Takes note of any operational problem, equipment breakdowns, unusual activities and other notable situations and make necessary corrective measure or reports to the Director of Laundry for proper action</li><li>Ensures that the necessary chemicals and other supplies used in the operation are in stock level and available at all times. Initiates requisition whenever necessary</li><li>Ensures that safety and security measures of the whole department and staff are strictly observed</li><li>Maintains discipline of staff at all times</li><li>Takes charge of the Department&rsquo;s operation in the absence of the Director of Laundry</li><li>Ensures cleanliness and orderliness of the whole Department at all times</li><li>Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve overall objectives of this position</li><li>To understand and strictly adhere to the Rules &amp; Regulations established in the Employees Handbook and the Hotel&rsquo;s policy on Fire, Hygiene, Health &amp; Safety</li><li>To ensure that all potential and real hazards are reported and rectified immediately</li><li>To understand and strictly adhere to the Hotel&rsquo;s Employee rules &amp; regulations</li><li>To report for duty punctually wearing the correct uniform and name tag at all times</li><li>Performs any other duties as assigned to him/her by management</li></ul>Job Type: Full-time

Laundry Supervisor

<ul><li>Attend daily departmental line-ups and communicate all pertinent information to staff.</li><li>Ensure staff&rsquo;s knowledge of hotel services, features, and amenities.</li><li>Communicate and coordinate how to process additional tasks as they arise.</li><li>Ensure that all staff is able to access all functions of all computer systems according to established procedures and standards, communicate to Systems manager of any problem.</li><li>Maintain confidentiality of all guest information.</li><li>Monitor and ensure that all guest information is input into the system accurately, completely, and promptly.</li><li>Monitor reservations requested by fax, internet, and mail.</li><li>Ensure guest history information is collected and utilized on all guest transactions.</li><li>Pre-block rooms where special requests are made.</li><li>Review future reservations checking for duplicate bookings, room assignment accuracy, and special requests.</li><li>Assist other departments whenever necessary in performing all job functions to the hotel&rsquo;s standards.</li><li>Accommodate all guest requests in an accurate and efficient manner.</li><li>Work closely with other departments to effectively accommodate guests&rsquo; special requests and amenities.</li><li>Review reservations listings daily to ensure accuracy of codes, rates, and guest information.</li><li>Communicate room availability to all hotel staff.</li><li>Assist Sales, Conference Services, and Group Coordinators in decision-making regarding group block availability and rate.</li><li>Process morning reports and error log daily to maintain inventory balance.</li><li>Monitor waitlist and determine priority of guests to be called.</li><li>Review Travel Agent Commission report and resolve any inaccuracies.</li><li>Research and respond to travel agent commission inquiries.</li><li>Monitor and handle guest complaints/disputes following the instant pacification procedures and ensuring guest satisfaction.</li><li>Monitor system problems, maintain log of such and coordinate corrections with the service company representative.</li><li>Maintain cleanliness and working condition of departmental equipment and work areas.</li><li>Prepare work orders for maintenance repairs and distribute to Engineering.</li><li>Maintain supply levels and legibly document needs on a requisition.</li><li>Organize and set up office files; keep filing up to date.</li><li>Ensure that all pertinent information is documented (reservation changes and addendums).</li><li>Attend designated meetings.</li><li>Participate in related Project Teams.</li><li>Assist Revenue Management with inventory control.</li><li>Maintain inventory balance.</li><li>Review previous day&rsquo;s &ldquo;No-Show&rdquo; reservations and bill appropriately.</li><li>Assist Front Office staff in securing alternate accommodations in oversold situations.</li><li>Organize site inspections for visiting agents.</li><li>Prepare daily pick up report.</li><li>Attend weekly Revenue Meeting.</li><li>Input supply information into One Yield during absence of Revenue Management.</li><li>Investigate any discrepancies in pick up report, large swings etc.</li><li>Prepare zip code analysis.</li><li>Prepare demand pace report.</li><li>Prepare package update report.</li><li>Inform all respective departments of new rates, room categories etc.</li><li>Restrict/authorize inventory in absence of Revenue Management.</li><li>Complete rate audit in Fidelio, provide descriptions of all rate programs for front office.</li><li>Prepare reservations with any rate change requests etc.</li><li>Develop relationships with competitor hotels.</li><li>Inform Revenue Management of unusual activity e.g. excessive cancellations, pick up.</li><li>Inform Revenue Management of compression in areas.</li><li>Complete tracking of specialty rooms report.</li><li>Balance inventories.</li><li>Ensure refunds of advance deposits are processed in accordance with hotel policies.</li></ul>Job Type: Full-time

Reservation Manager

Join Gulf Hotel Bahrain Convention and Spa and explore 5 exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.