Urwah Admin

Gulf Hotel Bahrain Convention and Spa

Guest Relations<ul><li>Warmly welcome every guest with a genuine smile, eye contact, and a friendly greeting&mdash;using their name whenever possible.</li><li>Address guest needs in a professional, positive, and timely manner.</li><li>Express sincere appreciation and offer a pleasant farewell as guests depart.</li><li>Actively listen and respond to guest questions, concerns, and requests, ensuring issues are resolved promptly and service standards are exceeded.</li><li>Anticipate guest needs by observing preferences, asking the right questions, and tailoring the service experience accordingly.</li><li>Engage guests in friendly, informative conversations about their visit, hotel services, and local attractions.</li><li>Provide appropriate support to guests with disabilities, following guidelines to ensure comfort and ease.</li><li>Assist team members when needed to maintain smooth operations and exceptional guest service.</li></ul>Communication<ul><li>Communicate with guests and colleagues using clear, professional, and courteous language.</li><li>Handle phone calls with proper etiquette&mdash;answer within 3 rings, greet with warmth, use the caller&rsquo;s name, transfer calls appropriately, and obtain permission before placing callers on hold.</li><li>Collaborate with colleagues by actively listening, sharing information effectively, and supporting a positive work environment.</li><li>Discuss work matters discreetly with supervisors and team members, ensuring guest-facing areas remain calm and professional.</li></ul>Job Type: Full-time

Head Hostess

Job Summary: We are seeking a Banquet Captain, Responsible for overseeing banquet setup and service, ensuring cleanliness, organization, and excellent guest experience while supporting team operations and maintaining company standards.Key Responsibilities:<ul><li>Inspect staff grooming and event setups.</li><li>Communicate with guests and departments to meet needs.</li><li>Set up and maintain Catering to company standards.</li><li>Ensure safety, cleanliness, and adherence to policies.</li><li>Provide excellent guest service and handle special requests.</li><li>Perform physical duties such as lifting, bending, and standing for long periods.</li><li>Complete other duties as assigned.</li></ul>Requirements:<ul><li>Previous Catering or hospitality experience preferred.</li></ul>Job Type: Full-time

Catering Captain

Join Gulf Hotel Bahrain Convention and Spa and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Gulf Hotel Bahrain Convention and Spa

ABOUT_COMPANY

Head Hostess

Catering Captain