Duties and Responsibilities:

• Answering phones from customers professionally and responding to customer inquiries and complaints.

• Researching required information using available resources.

• Handling and resolving customer complaints regarding product sales to customer service problems.

• Providing customers with the organization’s service and product information.

• Processing forms, orders, and applications requested by the customers.

• Identifying, escalating priority issues and reporting to the high-level management.

• Completing call notes and call reports as necessary and updating them in the CRM.

• Obtaining and evaluating all relevant data to handle complaints and inquiries.

• Recording details of comments, inquiries, complaints, and actions taken.

• Managing administration, communicating and coordinating with internal departments.

• Opening work orders

• Other duties as assigned.

Requirements:

• Experience in dealing with the public.

• Excellent communication skills, including verbal with proper grammar.

• Ability to work with others in a close manner.

• Good computer skills.

• Good multi-tasking skills.

Skills and Specifications:

• Technical expert in related computer applications.

• Able to react effectively and calmly in emergencies.

• Able to maintain customer confidentiality.