An agile leader and a quick learner who can adopt changing dynamics easily to transform the teams.

Responsibilities :

• Manage/handle a department of 50 to 60 people
• Smart execution of department operations within given resources. Their leave and shift management
• Enablement of resources for efficient executions as per their roles and responsibilities
• Establishing and monitoring customer service standards by employing recognized and comprehensive benchmarks
• Conducting progress and development meetings with staff
• Strong follow up for on-going projects and its completion on time
• Developing a performance driven team who can achieve their assign targets
• Creating a professional work environment where individuals are treated equally and fairly
• Implementation of company policies & procedures
• Time to time reviews of KPI's, performance analysis and workable areas
• Training need analysis and development of the staff for next level roles
• Focus for operations improvement and business development
• Process creation and improvement for the best interest of the business
  
  
  

Requirements


Qualification:

• Must be graduate with BBA/MBA preferred
• Excellent English communication skills
  
  
  

Skills Required:

• Leadership skills, team management, a thorough knowledge of process creation and revamp, project management, situation handling, Go-getter attitude focused approach, calm, proactive, hardworking as well as intelligent working, time-driven, soft-spoken, dedicated to assigned tasks, quick learner, team player as well as solid individual player, solution provider
  
  
  

Experience Required:

• Minimum 5 to 8 years of experience required
• Managing different teams and department
• International recruitment, customer support & services, business operations, call center operations, and project management