Key Responsibilities:

• Sales Responsibilities:
• Actively identify, prospect, and generate new sales opportunities.
• Develop and maintain relationships with potential and existing clients to drive business growth.
• Conduct product demonstrations, presentations, and follow-ups to close sales.
• Understand customer needs and provide appropriate product or service solutions.
• Negotiate terms, pricing, and contracts with clients in collaboration with senior management.
• Meet or exceed sales targets and performance metrics.
• Prepare and submit sales reports, forecasts, and market analysis.
• Customer Support Responsibilities:
• Provide first-level support to customers by answering inquiries, resolving issues, and offering solutions in a timely manner.
• Address customer complaints and provide resolutions that align with company policies and guidelines.
• Collaborate with internal teams (technical, logistics, etc.) to ensure smooth order processing and timely deliveries.
• Provide guidance on product features, usage, and best practices to customers.
• Ensure customer satisfaction by handling post-sale follow-ups, training, and addressing any concerns.
• Technical Support (if applicable):
• Assist customers with technical product inquiries, troubleshooting, and issue resolution.
• Coordinate with the technical team for more complex technical support or product issues.
• Product Knowledge & Training:
• Stay updated on product features, industry trends, and market demands.
• Provide feedback to the product development team based on customer insights and preferences.
• Conduct training and workshops for customers to ensure they are utilizing the product/service effectively.
• Documentation & Reporting:
• Maintain accurate and up-to-date records of customer interactions, sales, and support activities in the CRM system.
• Prepare quotations, proposals, and contracts as required.
• Monitor customer satisfaction and provide regular feedback to the management team.
• Collaboration & Teamwork:
• Work closely with marketing, product, and other teams to achieve company goals and improve sales strategies.
• Attend internal meetings to share insights on customer feedback, sales opportunities, and product improvements.

Job Type: Full-time

Work Location: In person