Job Overview

We're on the hunt for an Inbound & Outbound Customer Facilitation Specialist to join our Operations team. In this full-time role, you'll dive into the exciting world of clinical and pharmaceutical research, setting up appointments for medical tests and surveys, and managing data like a pro. If you're sincere, compassionate, and ready to make a difference, keep reading!

Job Description

• Make outbound calls to patients to generate interest in vaccination trials
• Authenticate data collection forms and surveys
• Ensure all CRMs are updated with accurate information and notes
• Clearly communicate information to patients and doctors over the phone regarding the study
• Ensure compliance with all company policies, procedures, and practices

Job Specifications

• O/A Levels/Matriculation or above
• Excellent written and verbal English communication
• Availability to work five days a week
• 9 hours per day (falling within the business window of 7 PM to 7 AM PKST)

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