Qureos Mentor

ibex. Pakistan

<div>
 
 Ibex, for one of its global clients, is seeking a Service Delivery team member with a Salesforce background to join its team. The role supports the implementation and enhancement of Insite/ServiceNow, including UAT participation, demos, and transition from Salesforce. It manages incidents across Insite/ServiceNow, Telx SFDC, and Oracle by troubleshooting, resolving, and escalating issues as needed. The position also involves communicating system changes, maintaining documentation, guiding team members, monitoring KPIs, and updating project status in SFDC.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
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 Contribute to Insite/ServiceNow demos, participate in UAT sessions, and assist project management during the Salesforce-to-ServiceNow transition, ensuring duplicate tasks are completed in both systems during the interim phase.
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 Provide post go-live support by assisting new users, managing incidents, and submitting enhancement requests based on user feedback.
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 Receive, log, classify, and monitor incidents across Insite/ServiceNow, Telx SFDC, and Oracle Order Management, investigate and interpret issues, advise users, and escalate unresolved problems when required.
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 Act as the routine contact point for support requests, provide troubleshooting assistance and technical updates, and allocate unresolved cases to higher-level support teams.
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 Communicate system and process changes to impacted teams, maintain documentation, guide team members on new workflows, and respond to day-to-day operational queries.
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 Run and analyze KPI and performance reports from ServiceNow, SFDC, and Oracle, including issues, order volume, and product-specific data points, and monitor service delivery systems.
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 Participate in daily meetings, update SFDC cases with documents, and maintain accurate project status records based on ServiceNow project progress.
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 Skills:
 
 
 
 
 
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 Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field, with strong knowledge of Salesforce (SFDC), ServiceNow, and Oracle Order Management systems.
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 Experience in UAT participation, system demos, project transitions (Salesforce to ServiceNow), and creating enhancement requests based on user feedback.
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 Proficiency in incident management including logging, classifying, troubleshooting, resolving, escalating issues, and providing first-line investigation and diagnosis.
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 Skilled in communication and documentation, including explaining system/process changes, preparing workflows, guiding team members, and supporting daily operational queries.
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 Competence in KPI reporting, data analysis, and performance monitoring using ServiceNow, SFDC, and Oracle, with strong problem-solving, troubleshooting, and stakeholder management abilities.
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 </ul>
</div>

Salesforce - Service Delivery Analyst

<div>
 
 
 Job Description:
 
 
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 Develop and execute comprehensive marketing strategies to achieve business objectives.
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 Collaborate with cross-functional teams to identify target audience and key messaging.
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 Create engaging content for various channels, including website, social media, email campaigns, and marketing materials.
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 Manage social media accounts, including content creation, scheduling, community engagement, and performance analysis.
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 Conduct market research and analysis to identify trends and opportunities.
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 Monitor and analyze the performance of marketing campaigns and adjust strategies as needed.
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 Stay up-to-date with industry trends and best practices in marketing and content development.
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 </ul>
 
 
 
 
 
 Job Specification:
 
 
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 Bachelor's degree in Marketing, Communications, or related field.
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 Proven experience in marketing strategy development and content creation.
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 Strong writing and editing skills, with the ability to tailor content for different audiences and channels.
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 Excellent analytical skills and attention to detail.
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 Ability to work effectively in a fast-paced environment and manage multiple projects simultaneously.
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 Why should you join us?
 
 
 
 You want to work in a place where you can give your best effort and improve your skills. You have empathy and can place yourself in the shoes of the people you interact with. You have a sense of humor and know when it's appropriate to use it. You are able to take your thoughts and put them together in an easy-to-understand language. You're able to convey your messages in a friendly, accurate, and jargon-free way. If you want this opportunity to turn into a full-time job, then this is enough for you to give it a shot.
 
</div>

Employer Branding Executive

<div>
 Do you think you have what it takes to talk your way through customers and bring about a positive change in customer engagement? We are looking for an incredible resource who can do wonders in the world of CX. Hence, when a regular person is having difficulty in handling or resolving any particular customer grievance - that is where you come into the play.
 
 
 
 Qualifications
 
 
 
 
 Why Start Your Career At ibex.?
 
 
 
 You will have a chance to help solve the most ordinary technological things in the most extraordinary way! You are not just going to enjoy it here, but you will get a chance to grow in a collaborative environment. If you want to experience the world on top and work in an environment where there is growth, then be a part of our diverse family.
 
 
 
 What Makes You A Good Fit For This Job?
 
 
 
 This job requires you to be a savvy communicator and someone who is agile enough to settle in a fast-paced environment. If you are nodding your head so far, then you are a perfect fit for this job! We are the experience you crave when you imagine the world of CX!
 
 
 
 What We Seek In You
 
 
 
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 Collaborative mindset
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 Customer service focus
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 Hands-on-problem solving ability
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 The ability to communicate technical information in a simple manner
 
 
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 Job Requirements
 
 
 
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 O Levels/Matric or above
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 Excellent English Written and Verbal Communication
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 American or neutral accent
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 Proficiency with MS Office (Particularly MS Excel and MS Word)
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 Must be alteast 18 Years old and hold valid CNIC.
 
 
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 Learning And Takeaways
 
 
 
 Here @ ibex. we will help build you!
 
 
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 Unlimited exposure
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 A chance to polish your skills
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 A great learning environment
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 Ample experience to build a future path for yourself
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 An opportunity to operate with a highly trained and diversified network of people
 
 
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 If you want to build your career around one of the biggest organizations in the world then, we are what you are looking for!
 
 
 
 Perks Of Being An Ibexian
 
 
 
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 Medical Insurance &amp; OPD
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 Provident Fund with investment options
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 Leave Encashment
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 Annual leaves
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 On job training
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 Two days off in a week
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 Ergonomic furniture and infrastructure
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 Referral Rewards
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 Annual Increment
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 Conveyance facility
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 Loan facility
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 Employee Appreciation programs
 
 
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 The salary for this position will be up to Rs. 100,000/ month. It's worth noting, we pay very well for this role, and in general. We hire great people that do great work and are deserving of appreciation and rewards. But, this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.
 
 
 
 Responsibilities
 
 
 
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 Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and/or services
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 Collaborate and build relationships with customers to strengthen service competitiveness
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 Communicate back to customers, track, and resolve any issues regarding the service in a timely and efficient manner
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 Ensure a positive Customer Experience ultimately leading to a good Quality Assurance (QA) Score
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</div>

Customer Services Specialist - International

<div>
 ibex. Pakistan is looking for a Customer Success Specialist for Voice Program within the Operations department who shall assist worldwide financial-services leading client&rsquo;s customers with their queries/concerns and provide an accurate resolution to customers as per the defined processes via call. We are looking for people who have experience in dealing with international customers and banking flavor but above that, we care more about personality, passion, and work ethic. A sense of humor helps a lot too.
 
 
 
 Qualifications
 
 
 
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 O Levels/Matriculation or above
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 Excellent Written and Verbal English communication
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 Proficiency with MS Office (Particularly MS Excel and MS Word)
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 Banking Experience preferred
 
 
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 </ul>
 
 Responsibilities
 
 
 
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 Deliver a class apart customer experience as measured by performance objectives and in accordance of the core values of our client
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 Assist customers with their items purchased through ecommerce website
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 Convey interest in each customer through their words with courtesy, attention, a friendly and caring image
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 Providing alternatives to products/items, which are not available on the ecommerce website
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 Follow standard processes and procedures when it comes to providing the resolution
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 Staying up to date with latest updates on system information, process changes and future updates
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</div>

Customer Services Specialist

<div>
 
 
 Company Description
 
 
 
 ibex delivers innovative business process outsourcing, smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions. Operating 34 facilities globally, ibex deploys next-generation technology to drive superior customer experiences for leading companies in retail, e-commerce, healthcare, fintech, utilities, and logistics. With a diverse team of over 35,000 employees and industry-leading technology like the Wave X platform, ibex manages nearly 200 million customer interactions annually, driving significant customer revenue and exceptional experiences. Visit our website at talentibex.com for more information and connect with us online.
 
 
 
 
 
 
 Role Description
 
 
 
 This is a full-time on-site role for a Customer Service Specialist - Voice Program, located in Karachi. The Customer Service Specialist will be responsible for addressing customer inquiries, providing support via phone, and ensuring customer satisfaction. Day-to-day tasks include handling customer complaints, troubleshooting issues, and maintaining a high standard of customer service. Additionally, the specialist will aim to enhance the overall customer experience through effective communication and problem-solving skills.
 
 
 
 
 
 
 Qualifications
 
 
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 Customer Support and Customer Service skills
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 Ability to ensure Customer Satisfaction
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 Excellent Phone Etiquette and communication skills
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 Strong focus on enhancing Customer Experience
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 Relevant experience in customer service roles is a plus
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 Ability to work on-site in Karachi
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 Effective problem-solving and troubleshooting abilities
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 Proficiency in English
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 </ul>
 
 
 
 
 
 Job Specifications
 
 
 <ul>
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 O Levels/Intermediate or above
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 Excellent Written and Verbal English communication
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 Proficiency with MS Office (Particularly MS Excel and MS Word)
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 </ul>
 
 
 
</div>

Customer Service Specialist - Voice Program

<div>
 This role is responsible for real-time monitoring of workforce performance, ensuring schedule adherence, and preventing productivity leakages. It also involves intraday adjustments, reporting, and timely communication with stakeholders to maintain operational efficiency.
 
 
 
 Qualifications
 
 
 
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 Basic Qualifications
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 1-2 years of experience as a Real-Time Analyst or in a Workforce Management role.
 
 
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 Preferably from in an inbound sales environment.
 
 
 
 Responsibilities
 
 
 
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 Preventing Productivity Leakeages in real time
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 Real &ndash; Time communication/Updates with all Stakeholders
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 Ensuring Schedule Adherence, Maintaining Overall Attendance for all Department
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 Performance Reporting
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 Real-Time Monitoring
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 Intraday Adjustments &amp; Reporting
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 Tool &amp; System Monitoring:
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 Communication &amp; Alerts
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 Provide real-time alerts for performance deviations and downtime
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 Coordinate with IT or support teams to report and track system outages or agent issues affecting performance
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 Schedule adherence and manage intraday staffing
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 Monitor real-time queue performance, agent adherence, and contact center KPIs (e.g., Service Level, ASA, AHT, occupancy, shrinkage)
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 Generating Incident Notification to All Stakeholders during Downtime
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 EOD Reporting
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 Extensive Data Analysis &amp; reporting
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 </ul>
</div>

Real Time Analyst, WFM

<div>
 
 Ibex, for one of it's global client, is hiring for
 
 Project Accounting Specialist
 
 , Construction Accounting. This role will give you the opportunity to enhance your skill set by incorporating high level of technological skills in an entirely paperless environment and be given the opportunity to find new or more creative and resourceful ways to accomplish the department's objectives. As a Project accounting specialist, you will partner with the construction accounting team and construction management personnel to ensure the financial success of projects around the globe, apply principles of accounting to record and analyze financial information and prepare financial reports, and contribute to the ongoing evolution of a global organization.
 
 
 
 
 
 
 Project Accounting and Controls responsibilities:
 
 
 
 The Project accounting specialist will be reporting into one of the Manager within the Construction Accounting team and will be responsible for:
 
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 Establish and manage Project Cost Tracker (PCTs) through Yardi Job Cost implementation date;
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 Collaborate with local finance teams to reconcile PCTs to general ledger for all portfolios on a regular basis (monthly, at minimum);
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 Chair monthly project cost review meetings with project stakeholders, including preparation of consolidated cost summaries and analyses;
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 Managing of invoice processing and ensure timely payment of suppliers;
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 Collaborate with a variety of stakeholders to ensure timely payment distribution to suppliers while ensuring internal control requirements are satisfied;
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 Provide compliance guidance (SOX, company policy and etc.) to stakeholders to ensure the integrity of project controls and global standards;
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 Assist in the preparation of project funding reports, including monthly cashflow forecasts and loan draw submissions; and support with month end tasks such as, month-end reconciliation, journal processing and accrual calculation.
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 </ul>
 
 
 
 Assist the Director of Construction Accounting with the system Configuration/Integration and process optimization for emerging markets. This will involve the following:
 
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 Support on Yardi Job Cost subledger configuration to achieve required standard construction accounting objectives and requirements to satisfy broader accounting, finance and tax objectives; and
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 Lead the day-to-day efforts of preparing portfolio integration into Yardi Job Cost subledger from PCTs.
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 Skills Required:
 
 
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 Knowledge of general accounting principles. Ability to analyze and interpret accounting data and perform quantitative analyses.
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 Experience in processing adjusting journal entries, processing reclassification journals, preparing account reconciliations, and any other related tasks.
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 Intermediate to advanced Microsoft Excel skills.
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 Excellent communication and interpersonal skills.
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 Detail-oriented with strong organizational and problem-solving abilities.
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 Ability to work independently and collaboratively in a fast-paced environment.
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 Yardi or construction cost accounting experience is beneficial but not required.
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</div>

Project Accounting Specialist, Construction Accounting

Join ibex. Pakistan and explore 11   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.