Qureos Mentor

ibex. Pakistan

<div>
 
 We are looking for a
 
 Salesforce Administrator &ndash; Tier 1 Support
 
 to provide frontline assistance to our Salesforce users, ensuring smooth daily operations of the platform. This role is ideal for someone with foundational Salesforce knowledge who can manage basic administrative tasks, troubleshoot user issues, and escalate complex problems to higher-tier admins.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
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 Serve as the first point of contact for Salesforce user support requests
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 Perform basic administrative tasks, including:
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 User account creation/deactivation
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 Password resets and permission adjustments
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 Assigning profiles, roles, and permission sets
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 Troubleshoot common Salesforce issues and escalate advanced cases to Tier 2/3 admins
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 Assist with creating and maintaining simple reports and dashboards
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 Monitor data integrity and perform routine data maintenance tasks (e.g., deduplication)
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 Support onboarding and training for new users on Salesforce basics
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 Document recurring issues and update internal knowledge base articles
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 Assist in testing and validation during system updates and changes
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 Follow established workflows, SLAs, and escalation procedures
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 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
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 Bachelor&rsquo;s degree in Business, IT, or related field (or equivalent work experience)
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 0&ndash;2 years of Salesforce administration or CRM support experience
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 Salesforce Administrator Certification (
 
 ADM-201
 
 ) preferred but not mandatory if willing to obtain within 6 months
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 Familiarity with Salesforce Lightning Experience
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 Strong understanding of CRM concepts and user support processes
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 Proficiency with Microsoft Excel or Google Sheets for data handling
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 Good problem-solving and communication skills
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 </ul>
 
 
 
 
 
 Preferred Skills:
 
 
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 Exposure to Salesforce Data Loader or similar tools
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 Basic understanding of Salesforce security model (profiles, roles, permission sets)
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 Experience working in a helpdesk or ticketing system environment
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 Ability to work collaboratively with technical and non-technical teams
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 </ul>
 
 
</div>

Salesforce Administrator – Tier 1 Support

<div>
 
 Ibex, for one of it's global client, is hiring for
 
 Junior Accounting Analyst
 
 will provide support across key areas of daily reporting, accounting, monthly reporting, and compliance. The position will report to the Senior Accountant and will require high level of integration within a small multidisciplinary team (US time).The ideal candidate possesses attention to detail, operational and accounting background and works proactively to drive results.
 
 
 
 
 
 
 Timings: EST hours
 
 
 
 
 
 
 
 Position Duties
 
 
 
 
 
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 Prepare portfolio level daily reporting. Assist with updating daily tracker, charts, address any discrepancies and work with US team to address any issues.
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 Monitor all financial metrics across portfolios, highlight any anomalies and work to minimize risks.
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 Initiate wire requests and perform bank reconciliations.
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 Prepare General ledger entries and maintain supporting workpapers.
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 Work to ensure analysis of variances and unreconciled items together with requisite support and workpapers.
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 Preparation of monthly/quarterly reporting decks and ad hoc reporting.
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 Maintain tracking of compliance items.
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 Work with internal and external parties to ensure that any reconciling items are resolved in a timely manner.
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 Proactive feedback regarding activities to improve the quality and processes of Financial.
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 Skills and Qualifications
 
 
 
 
 
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 Minimum of 3 years of professional work experience preferably in financial accounting/ analyst role.
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 Be eager to apply your knowledge of financial accounting and analysis to everything that you do.
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 High level of proficiency in Microsoft Excel and Microsoft Office products.
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 Financial services experience is a plus.
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 Ability to maintain a high level of accuracy and attention to detail.
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 Strong analytical and evaluation skills.
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 Inherently demonstrate a high level of integrity and be trustworthy.
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 Innately demonstrate superior written and verbal communication skills.
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 Proven ability to maintain integrity in a fast paced and challenging environment.
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 </ul>
 
 
</div>

Junior Accounting Analyst

<div>
 
 Ibex, for one it's global client, seeks an agile professional for the
 
 Contract Operations &amp; Data Management &ndash; Associate
 
 position within the Legal organization. This role is responsible for overseeing the abstraction, management and optimization of contract data and processes, ensuring high levels of accuracy, accessibility, and compliance.
 
 
 
 
 
 Time:
 
 EST Hours
 
 
 
 
 
 
 
 The Role:
 
 
 
 
 
 
 
 Contract Database Management &amp; Maintenance:
 
 
 <ul>
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 Responsible for the organization, abstraction, storage, and retrieval of contract data and legal documentation to ensure it is easily accessible and well-maintained.
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 Monitoring and supervision of data saved automatically into contract lifecycle management (CLM) system ensuring accuracy of data and accurately inputting customer contract information into databases or software systems including details such as contract start and end dates, terms and conditions, pricing information, and any relevant customer details for customers in commercial and enterprise segments.
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 Accurately inputting vendor contract information into databases or software systems (such as a CLM system), including details such as contract start and end dates, terms and conditions, pricing information, and any relevant details for standard vendor agreements.
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 Process all changes to contract data records in contract data management system on contract status, including metrics such as renewal rates, contract value, and any issues or trends observed, ensuring updates are made in a timely and accurate manner.
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 Ensure all contract data is maintained with high levels of accuracy, consistency, and reliability, in alignment with company-wide data governance processes.
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 Identify and rectify any data entry errors or inconsistencies to uphold the highest standards of data integrity.
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 </ul>
 
 
 
 
 
 Contract Operations Support:
 
 
 <ul>
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 Knowledge management of contract landscape, acting as the first point of contact for any CLM/contract-related questions, including regarding contract hierarchy, correct contract template selection, validating data in the system and managing data access.
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 Support the contracting process with queries and manage signature and storage processes, ensuring contract data is well abstracted through the process.
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 </ul>
 
 
 
 
 
 Compliance:
 
 
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 Maintain strict adherence to internal business process SLAs, guaranteeing contract data and reporting are completed appropriately within designated timeframes.
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 Comply with data protection regulations and company policies regarding the secure and confidential handling of customer information.
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 Collaboration:
 
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 Support the wider contract management team as needed, contributing to the overall effectiveness and collaborative environment.
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 </ul>
 
 
 
 
 
 The Requirements:
 
 
 <ul>
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 High school diploma or GED required; post-secondary education or relevant certifications in Business Administration, Information Systems, Legal or related fields are a plus.
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 Experience in data entry or an administrative role is preferred, with a proven track record of meeting internal service level agreements (SLAs).
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 Ability to handle data update requests promptly and with a high degree of accuracy and attention to detail.
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 Strong communication skills, with proficiency in both written and verbal English.
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 A collaborative team player who is adaptable and capable of working effectively in a dynamic environment.
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 Desirable proficiency with contract lifecycle management (CLM) platforms, and a solid understanding of data management practices.
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 </ul>
</div>

Contract Management Analyst - Associate

<div>
 We are looking for a detail-oriented
 
 Marketing SEO Analyst
 
 to join our team. The ideal candidate will be responsible for optimizing website content, conducting keyword research, analyzing SEO performance, and implementing strategies to improve search engine rankings. You will work closely with the marketing team to drive organic traffic and enhance online visibility.
 
 
 
 Qualifications
 
 
 
 Minimum Bachleors
 
 
 
 Responsibilities
 
 
 
 Perform competitive analysis and identify gaps in our content or areas of improvement in our web design
 
 
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 Conduct keyword research using various tools (like Keyword Planner,SEM Rush and Moz)
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 Track important SEO metrics including organic traffic, conversion rates and time spent on page
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 Update older content and add effective calls to action (CTAs) to improve user engagement. Report on performance metrics comparing them to our SEO goals and benchmarking data
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 Optimize pages for mobile
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 Implement link building strategies and manage backlinks to build online authority
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 Follow SEO trends and stay up-to-date with new tools and practices
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 Work experience as an SEO Analyst or similar digital marketing role and Expertise in Google Analytics
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 Familiarity with keyword research and management tool
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 Understanding of ranking factors and search engine optimization practices
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 Strong analytical skills
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 Strong understanding of good and white hat backlinks practices
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 Build high-quality and high-authority backlinks
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 Create weekly and monthly reports
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 </ul>
</div>

Digital Marketing Analyst

<div>
 We are looking for an incredible resource who can do wonders in the world of CX with their wit and wonderful customer-centric attitude. For this job role, you will be expected to provide satisfactory solutions to a diverse range of customer queries through means of written and verbal communications and a positive attitude. The Customer Support Executive within the Operations department will assist customers with their questions, new orders, service delivery requirements, billing, and any other query.
 
 
 
 Qualifications
 
 
 
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 Bachelors or above
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 Customer support and other job experience preferred
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 Must be flexible to work in shifts
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 Good Written and Verbal English Communication
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 Proficiency with MS Office (Particularly MS Excel and MS Word)
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 Collaborative mindset
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 Customer service focus
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 Hands-on-problem solving ability
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 The ability to communicate technical information in a simple manner
 
 
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 Responsibilities
 
 
 
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 Respond to customers professionally to provide information about products and services, take/cancel orders, or obtain details of complaints
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 Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken. Process orders, forms, and applications
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 Follow up to ensure that appropriate actions were taken on customers&rsquo; requests. Ideally, aim for First Contact Resolution (FCR)
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 Refer unresolved customer grievances or special requests to designated departments for further investigation
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 Enhance organization reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments
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 </ul>
</div>

Customer Support Executive

<div>
 Do you think you have what it takes to talk your way through customers and bring about a positive change in customer engagement? We are looking for an incredible resource who can do wonders in the world of CX. Hence, when a regular person is having difficulty in handling or resolving any particular customer grievance - that is where you come into the play.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 O Levels/Matriculation or above
 </li>
 <li>
 Excellent Written and Verbal English communication
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 <li>
 Proficiency with MS Office (Particularly MS Excel and MS Word)
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
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 Deliver exceptional customer experience as measured by performance objectives and in accordance of the core values of our client
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 Convey interest in each customer through their words with courtesy, attention, a friendly and caring image
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 Providing alternatives to products/items, which are not available on the ecommerce website
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 Follow standard processes and procedures when it comes to providing the resolution
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 Staying up to date with latest updates on system information, process changes and future updates
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 </ul>
</div>

Customer Support Specialist - International

<div>
 We're on the hunt for an Outbound &amp; Inbound Customer Facilitation Specialist to join our Operations team. In this full-time role, you'll dive into the exciting world of clinical and pharmaceutical research, setting up appointments for medical tests and surveys, and managing data like a pro. If you're sincere, compassionate, and ready to make a difference, keep reading!
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 O'Levels/Matriculation or above
 </li>
 <li>
 Excellent written and verbal English communication
 </li>
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 Availability to work five days a week
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 9 hours per day
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 Must be Atleast 18 Years old and hold valid CNIC.
 
 
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 </ul>
 
 Perks Of Being An Ibexian
 
 
 
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 Medical Insurance &amp; OPD
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 Provident Fund with investment options
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 Leave Encashment
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 Annual leaves
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 On job training
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 Two days off in a week
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 Ergonomic furniture and infrastructure
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 Referral Rewards
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 Annual Increment
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 Conveyance facility
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 Loan facility
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 Employee Appreciation programs
 
 
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 </ul>
 The salary for this position will be upto Rs. 85000 /month. It's worth noting, we pay very well for this role, and in general. We hire great people that do great work and are deserving of appreciation and rewards. But, this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.
 
 
 
 Responsibilities
 
 
 
 <ul>
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 Make outbound calls to patients to generate interest in vaccination trials.
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 Authenticate data collection forms and surveys.
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 Ensure all CRMs are updated with accurate information and notes.
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 Clearly communicate information to patients and doctors over the phone regarding the study.
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 Ensure compliance with all company policies, procedures, and practices.
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 </ul>
</div>

Outbound & Inbound Specialist

Join ibex. Pakistan and explore 9   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.