Qureos Mentor

ibex. Pakistan

<div>
 We are looking for a proactive and detail-oriented
 
 HR Generalist
 
 at
 
 ibex Lahore
 
 . This is an
 
 on-site
 
 position (Working Hours: 3PM to 12AM) and the resource would be primarily responsible for managing the full employee lifecycle and assisting with other HR operational activities. The ideal candidate should possess strong organizational and interpersonal skills, a service-oriented mindset, and the potential to grow into a leadership role within our fast-paced, technology-driven company.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s/Master&rsquo;s degree in Human Resources (preferred)
 </li>
 <li>
 Understanding of general human resources policies and procedures
 </li>
 <li>
 0&ndash;2 years of relevant HR experience
 </li>
 <li>
 Strong analytical and problem-solving skills
 </li>
 <li>
 Excellent verbal and written communication skills
 </li>
 <li>
 Proficient in MS Office Suite
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Coordinate and manage end-to-end employee onboarding
 </li>
 <li>
 Maintain and update the HR Information System (HRIS)
 </li>
 <li>
 End-to-end management of employee lifecycle.
 </li>
 <li>
 Support Medical Insurance operations (queries, enrolments, data management, escalations, reports etc.)
 </li>
 <li>
 Preparing or updating employment records related to hiring, transferring, promoting, and terminating
 </li>
 <li>
 Explaining human resources policies, procedures, laws, and standards to new and existing employees
 </li>
 <li>
 Support HR operational activities and manage employee data spanning employee lifecycle events
 </li>
 <li>
 Handle employee queries, concerns, and feedback
 </li>
 <li>
 Support recruitment, on boarding, and talent management processes
 </li>
 <li>
 Assist in performance management, employee relations, and conflict resolution
 </li>
 <li>
 Provide support to employees in various HR-related topics such as leaves and compensation and resolve any issues that may arise
 </li>
 <li>
 Address employee concerns, assist in conflict resolution, and work with relevant departments to resolve grievances
 </li>
 </ul>
</div>

HR Generalist

<div>
 We are looking for an incredible resource who can do wonders in the world of CX with their wit and wonderful customer-centric attitude. For this job role, you will be expected to provide satisfactory solutions to a diverse range of customer queries through means of written and verbal communications and a positive attitude. The Customer Support Executive within the Operations department will assist customers with their questions, new orders, service delivery requirements, billing, and any other query.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelors or above
 </li>
 <li>
 Customer support and other job experience preferred
 </li>
 <li>
 Must be flexible to work in shifts
 </li>
 <li>
 Good Written and Verbal English Communication
 </li>
 <li>
 Proficiency with MS Office (Particularly MS Excel and MS Word)
 </li>
 <li>
 Collaborative mindset
 </li>
 <li>
 Customer service focus
 </li>
 <li>
 Hands-on-problem solving ability
 </li>
 <li>
 The ability to communicate technical information in a simple manner
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Respond to customers professionally to provide information about products and services, take/cancel orders, or obtain details of complaints
 </li>
 <li>
 Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken. Process orders, forms, and applications
 </li>
 <li>
 Follow up to ensure that appropriate actions were taken on customers&rsquo; requests. Ideally, aim for First Contact Resolution (FCR)
 </li>
 <li>
 Refer unresolved customer grievances or special requests to designated departments for further investigation
 </li>
 <li>
 Enhance organization reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments
 </li>
 </ul>
</div>

Customer Support Executive

<div>
 ibex. Pakistan is looking for a Customer Success Specialist for Voice Program within the Operations department who shall assist our U.S. based client&rsquo;s customers with their queries/concerns and provide an accurate resolution to customers as per the defined processes via call. We are looking for people who have experience in dealing with international customers but above that, we care more about personality, passion, and work ethic. A sense of humor helps a lot too.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 O Levels/Matric or above
 </li>
 <li>
 Excellent English Written and Verbal Communication
 </li>
 <li>
 American or neutral accent
 </li>
 <li>
 Proficiency with MS Office (Particularly MS Excel and MS Word)
 </li>
 <li>
 Must be alteast 18 Years old and hold valid CNIC.
 
 
 </li>
 </ul>
 
 Why Start Your Career At ibex.?
 
 
 
 You will have a chance to help solve the most ordinary technological things in the most extraordinary way! You are not just going to enjoy it here, but you will get a chance to grow in a collaborative environment. If you want to experience the world on top and work in an environment where there is growth, then be a part of our diverse family.
 
 
 
 What Makes You A Good Fit For This Job?
 
 
 
 This job requires you to be a savvy communicator and someone who is agile enough to settle in a fast-paced environment. If you are nodding your head so far, then you are a perfect fit for this job! We are the experience you crave when you imagine the world of CX!
 
 
 
 What We Seek In You
 
 
 
 <ul>
 <li>
 Collaborative mindset
 </li>
 <li>
 Customer service focus
 </li>
 <li>
 Hands-on-problem solving ability
 </li>
 <li>
 The ability to communicate technical information in a simple manne
 
 
 </li>
 </ul>
 
 Learning And Takeaways
 
 
 
 Here @ ibex. we will help build you!
 
 
 <ul>
 <li>
 Unlimited exposure
 </li>
 <li>
 A chance to polish your skills
 </li>
 <li>
 A great learning environment
 </li>
 <li>
 Ample experience to build a future path for yourself
 </li>
 <li>
 An opportunity to operate with a highly trained and diversified network of people
 
 
 </li>
 </ul>
 If you want to build your career around one of the biggest organizations in the world then, we are what you are looking for!
 
 
 
 Perks Of Being An Ibexian
 
 
 
 <ul>
 <li>
 Medical Insurance &amp; OPD
 </li>
 <li>
 Provident Fund with investment options
 </li>
 <li>
 Leave Encashment
 </li>
 <li>
 Annual leaves
 </li>
 <li>
 On job training
 </li>
 <li>
 Two days off in a week
 </li>
 <li>
 Ergonomic furniture and infrastructure
 </li>
 <li>
 Referral Rewards
 </li>
 <li>
 Annual Increment
 </li>
 <li>
 Conveyance facility
 </li>
 <li>
 Loan facility
 </li>
 <li>
 Employee Appreciation programs
 
 
 </li>
 </ul>
 The salary for this position will be up to PKR 115,000 per month. It's worth nothing, we pay very well for this role, and in general. We hire great people that do great work and are deserving of appreciation and rewards. But, this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Deliver exceptional customer experience as measured by performance objectives and in accordance of the core values of our client
 </li>
 <li>
 Convey interest in each customer through their words with courtesy, attention, a friendly and caring image
 </li>
 <li>
 Providing alternatives to products/items, which are not available on the ecommerce website
 </li>
 <li>
 Follow standard processes and procedures when it comes to providing the resolution
 </li>
 <li>
 Staying up to date with latest updates on system information, process changes and future updates
 </li>
 </ul>
</div>

Customer Success Specialist

<div>
 The Technical Support Specialist within the Operations department will provide solutions to technical problems and claim resolution to customers by performing a diagnosis of the issue while guiding customers through the claim filing process that gives them a resolution via phone call. The Support will also be assisting customers with other queries/concerns and providing an accurate resolution as per the defined processes. We are looking for people who have a flare in dealing with international customers, but above that, we care more about personality, passion, and work ethic. A sense of humor helps a lot too!
 
 
 
 Qualifications
 
 
 
 Job Specifications
 
 
 <ul>
 <li>
 O Levels/Intermediate or above
 </li>
 <li>
 Excellent Written and Verbal English communication
 </li>
 <li>
 Proficiency with MS Office (Particularly MS Excel and MS Word)
 
 
 </li>
 </ul>
 
 Why should you join us?
 
 
 
 
 Skills
 
 
 
 You want to work in a place where you can give your best effort and improve on your skills. You have empathy and can place yourself into the shoes of the people you interact with. You have a sense of humor, and know when it's appropriate to use it! You have superb verbal English communication skills with a U.S or UK accent. You are able to take your thoughts and put them together in an easy to understand language. You're able to convey your messages in a friendly, accurate, and jargon-free way. Other competencies we are looking for:
 
 
 <ul>
 <li>
 Critical Thinking
 </li>
 <li>
 Time Management
 </li>
 <li>
 Specialist Focus
 </li>
 <li>
 Organizing
 </li>
 <li>
 Priority Setting
 </li>
 <li>
 Problem Solving
 </li>
 <li>
 Professional Composure
 
 
 </li>
 </ul>
 
 Perks Of Being An Ibexian
 
 
 
 <ul>
 <li>
 Medical Insurance &amp; OPD
 </li>
 <li>
 Provident Fund with investment options
 </li>
 <li>
 Leave Encashment
 </li>
 <li>
 Annual leaves
 </li>
 <li>
 On job training
 </li>
 <li>
 Two days off in a week
 </li>
 <li>
 Ergonomic furniture and infrastructure
 </li>
 <li>
 Referral Rewards
 </li>
 <li>
 Annual Increment
 </li>
 <li>
 Conveyance facility
 </li>
 <li>
 Loan facility
 </li>
 <li>
 Employee Appreciation programs
 
 
 </li>
 </ul>
 The salary for this position will be up to Rs. 100,000/ month. It's worth noting, we pay very well for this role, and in general. We hire great people that do great work and are deserving of appreciation and rewards. But, this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.
 
 
 
 What You Can Expect After Applying?
 
 
 
 Once you've applied, sit back, and relax while we get to work on our side! You can expect to hear back from us within 3 working days. Our recruitment team will call you up on the provided contact number for initial screening. Good luck!
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Provide assistance to customers with the claim filing process, including approving and denying claims via phone call
 </li>
 <li>
 Maintain the highest level of service through dealing with customers in a friendly, efficient, and an attentive manner
 </li>
 <li>
 Deliver a class apart customer experience as measured by performance objectives and maintain the core values of our client
 </li>
 <li>
 Maintain swift responses to customers through phone call
 </li>
 <li>
 Perform successful troubleshoot on customers&rsquo; products and provide accurate and efficient resolutions
 </li>
 <li>
 Explain to customers the complex technical concepts in a simple and easy-to-understand manner to provide troubleshooting help, which will assist them in following your guidance to resolve a technical issue
 </li>
 <li>
 Stay up to date by researching similar product symptoms to provide accurate solutions
 </li>
 <li>
 Ensure compliance with all company policies, procedures, and practices
 </li>
 </ul>
</div>

Customer Services Specialist

<div>
 
 Ibex is hiring a
 
 "Financial Analyst"
 
 for one of it's global client.
 
 
 
 
 
 
 The role:
 
 
 
 We are seeking a highly motivated Financial Analyst to join our EMEA Regional Finance team, supporting financial planning, analysis, and reporting related to energy usage, profitability, billing and forecasting. This role will bridge finance and operations by providing data-driven insights on local energy markets, utility spend, and forecasting utility needs based on new capacity growth in the region. The ideal candidate will combine strong financial modeling skills with an understanding of energy trends.
 
 
 
 
 
 
 What you&rsquo;ll do:
 
 
 
 &bull; Develop, maintain, and improve financial models for energy cost forecasting, variance analysis, and budgeting
 
 
 &bull; Support the migration of manually compiled data into the planning tool to build a system-driven forecasting model
 
 
 &bull; Support long-range planning and scenario modeling around energy pricing, consumption, and hedging strategies
 
 
 &bull; Analyze historical and forward-looking energy consumption and cost data to identify trends and variances
 
 
 &bull; Support evaluation of renewable energy contracts, utility tariffs, and power purchase agreements (PPAs)
 
 
 &bull; Track and report key performance indicators (KPIs) for energy profitability
 
 
 &bull; Provide insights into potential financial exposure and hedging opportunities
 
 
 &bull; Assist in assessing financial impact of energy procurement strategies
 
 
 &bull; Supporting procurement and accounting with the preparation of utility monthly billing with both utility providers and customers
 
 
 &bull; Collaborate with operations, sustainability, and procurement teams to align financial goals with energy strategy
 
 
 &bull; Deliver clear, data-driven recommendations to leadership for decision-making
 
 
 
 
 
 
 What you&rsquo;ll need:
 
 
 
 &bull; 5+ years&rsquo; of experience in financial analysis, corporate finance, or energy analytics.
 
 
 &bull; Strong financial modeling and quantitative analysis skills; proficiency in Excel and financial software (Oracle EPM and Power BI)
 
 
 &bull; Experience with energy markets, utility rate structures, or commodity risk management a plus
 
 
 &bull; Excellent communication skills and ability to translate complex data into actionable insights
 
 
 &bull; Detail-oriented, with strong problem-solving skills and ability to manage multiple priorities
 
 
 &bull; Ability to handle multiple tasks concurrently and work in a fast-paced environment
 
 
 &bull; Highly effective communicator both written and orally
 
 
 &bull; Practical, results-oriented team builder with superior analytical, project management, and problem-solving skills
 
 
 &bull; Team player, flexible and adaptable to change
 
 
 &bull; Fluency in English is a must, additional languages desirable
 
</div>

Financial Analyst

<div>
 We are looking for a detail-oriented
 
 Marketing SEO Analyst
 
 to join our team. The ideal candidate will be responsible for optimizing website content, conducting keyword research, analyzing SEO performance, and implementing strategies to improve search engine rankings. You will work closely with the marketing team to drive organic traffic and enhance online visibility.
 
 
 
 Qualifications
 
 
 
 Minimum Bachleors
 
 
 
 Responsibilities
 
 
 
 Perform competitive analysis and identify gaps in our content or areas of improvement in our web design
 
 
 <ul>
 <li>
 Conduct keyword research using various tools (like Keyword Planner,SEM Rush and Moz)
 </li>
 <li>
 Track important SEO metrics including organic traffic, conversion rates and time spent on page
 </li>
 <li>
 Update older content and add effective calls to action (CTAs) to improve user engagement. Report on performance metrics comparing them to our SEO goals and benchmarking data
 </li>
 <li>
 Optimize pages for mobile
 </li>
 <li>
 Implement link building strategies and manage backlinks to build online authority
 </li>
 <li>
 Follow SEO trends and stay up-to-date with new tools and practices
 </li>
 <li>
 Work experience as an SEO Analyst or similar digital marketing role and Expertise in Google Analytics
 </li>
 <li>
 Familiarity with keyword research and management tool
 </li>
 <li>
 Understanding of ranking factors and search engine optimization practices
 </li>
 <li>
 Strong analytical skills
 </li>
 <li>
 Strong understanding of good and white hat backlinks practices
 </li>
 <li>
 Build high-quality and high-authority backlinks
 </li>
 <li>
 Create weekly and monthly reports
 </li>
 </ul>
</div>

Digital Marketing Analyst

<div>
 ibex. Pakistan is looking for a Customer Success Specialist for Voice Program within the Operations department who shall assist our U.S. based client&rsquo;s customers with their queries/concerns and provide an accurate resolution to customers as per the defined processes via call. We are looking for people who have experience in dealing with international customers but above that, we care more about personality, passion, and work ethic. A sense of humor helps a lot too.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 O Levels/Matriculation or above
 </li>
 <li>
 Excellent Written and Verbal English communication
 </li>
 <li>
 Proficiency with MS Office (Particularly MS Excel and MS Word)
 
 
 </li>
 </ul>
 
 Perks Of Being An Ibexian
 
 
 
 <ul>
 <li>
 Medical Insurance &amp; OPD
 </li>
 <li>
 Provident Fund with investment options
 </li>
 <li>
 Leave Encashment
 </li>
 <li>
 Annual leaves
 </li>
 <li>
 On job training
 </li>
 <li>
 Two days off in a week
 </li>
 <li>
 Ergonomic furniture and infrastructure
 </li>
 <li>
 Referral Rewards
 </li>
 <li>
 Annual Increment
 </li>
 <li>
 Conveyance facility
 </li>
 <li>
 Loan facility
 </li>
 <li>
 Employee Appreciation programs
 
 
 </li>
 </ul>
 The monthly salary for this position will be up to PKR 115,000. It's worth noting, we pay very well for this role, and in general. We hire great people that do great work and are deserving of appreciation and rewards. But, this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Deliver exceptional customer experience as measured by performance objectives and in accordance of the core values of our client
 </li>
 <li>
 Convey interest in each customer through their words with courtesy, attention, a friendly and caring image
 </li>
 <li>
 Providing alternatives to products/items, which are not available on the ecommerce website
 </li>
 <li>
 Follow standard processes and procedures when it comes to providing the resolution
 </li>
 <li>
 Staying up to date with latest updates on system information, process changes and future updates
 </li>
 </ul>
</div>

Join ibex. Pakistan and explore 9   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

ibex. Pakistan

ABOUT_COMPANY

HR Generalist

Customer Support Executive

Customer Success Specialist

Customer Services Specialist

Financial Analyst

Digital Marketing Analyst

Customer Success Specialist