Qureos Mentor

ibex. Pakistan

<div>
 <p>
  Job Role:
 </p>
 <p>
  <strong>
   Job Description:
  </strong>
 </p>
 <ul>
  <li>
   Monitor and assess customer interactions to align with quality benchmarks, ensuring consistent service excellence.
  </li>
  <li>
   Analyze evaluation data for actionable insights, driving data-backed decisions that enhance customer experiences.
  </li>
  <li>
   Collaborate cross-functionally to develop training programs, streamline processes, and maintain high service standards.
  </li>
  <li>
   Identify process gaps, suggest enhancements, and contribute to efficient workflows and increased customer satisfaction.
  </li>
  <li>
   Provide constructive feedback to agents, empowering skill development for improved customer interactions.
  </li>
  <li>
   Ensure adherence to policies, regulations, and standards during customer interactions, upholding service integrity.
  </li>
  <li>
   Collaborate with Customer Experience teams to identify pain points, enhancing satisfaction and loyalty through improved journeys.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Specification &amp; Qualification:
  </strong>
 </p>
 <ul>
  <li>
   Bachelor's Degree
  </li>
  <li>
   3+ years of Customer Services Quality Assurance
  </li>
  <li>
   Strong Intellectual Skills &amp; Communication Skill (Written &amp; Verbal)
  </li>
  <li>
   Leadership Skills, able to work without supervision
  </li>
  <li>
   Project Management &amp; Strategic Management skills
  </li>
  <li>
   Data Base Management skills
  </li>
  <li>
   Management and Decision Making skills
  </li>
  <li>
   Time management
  </li>
 </ul>
</div>
<br /> <div id='job-id'>Job Id: REUWPukETLOlxnK/Df1YzZMC3d+TYNmJXaIXq3xt6vuV0/qlgv6YCyMryUMNbSgh56LRfzHBeRrS8niI7eHDvICVj7WNqvoVHw==</div>

Quality Assurance Executive

<div>
 <p>
  <strong>
   Job Purpose:
  </strong>
 </p>
 <p>
  Oversee activities of his team and hence of Contact Centre in their respective shifts to insure quality performance and smooth operation. Organize and direct the staff of our Contact Centre. Assess team&rsquo;s work and giving them feedback to maximize performance.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Description:
  </strong>
 </p>
 <ul>
  <li>
   To be able to handle team&rsquo;s concerns and provide conflict resolution. To address all grievances.
  </li>
  <li>
   To ensure that highest level of quality customer care is delivered based on pre-defined quality benchmarks.
  </li>
  <li>
   To speak in an accent that is fully understood and appreciated by the consumer.
  </li>
  <li>
   To completely understand consumer language and accent and respond to his/her questions in the best possible manner.
  </li>
  <li>
   To motivate the employees in order to meet all targets and create healthy competitive environment through recognition, guidance and incentive programs.
  </li>
  <li>
   Team member&rsquo;s development through additional training and goal setting as identified.
  </li>
  <li>
   To make sure that the employees are following the schedule properly.
  </li>
  <li>
   Maintain accurate agent performance stats and reports.
  </li>
  <li>
   To identify and foresee problems in the existing operations system and come up with solutions and improvements in it.
  </li>
  <li>
   To improve and facilitate team work and coordination through effective communication within the team.
  </li>
  <li>
   Proficient in the use of Microsoft Office Suite..
  </li>
  <li>
   Other related job responsibilities as assigned by Contact Center Manager.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Knowledge of Processes:
  </strong>
 </p>
 <ul>
  <li>
   Case Handling
  </li>
  <li>
   Call backs
  </li>
  <li>
   Escalations Handling
  </li>
  <li>
   Forwarding
  </li>
  <li>
   Reporting / Data Logging
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualification &amp; Specifications:
  </strong>
 </p>
 <ul>
  <li>
   Bachelor's Degree
  </li>
  <li>
   Minimum 2 years of Call Center/Customer Support experience at supervisory level and team management
  </li>
  <li>
   Excellent communication to cater international customers
  </li>
  <li>
   Teamwork, discipline, and time management.
  </li>
  <li>
   Analytical Skills
  </li>
  <li>
   Excellent management and leadership skills
  </li>
  <li>
   Coaching Skills
  </li>
  <li>
   Ability to work under pressure
  </li>
  <li>
   Good in Microsoft Office (Excel &amp; Power Point)
  </li>
  <li>
   Flexible and adaptable
  </li>
 </ul>
</div>
<br /> <div id='job-id'>Job Id: QXivrZqCvKgkcArxmFZ5UYlPTfB+sD1EbsrsyD3RuTDieW6ZNc2UJK3tSDgczqCaLmSI9JvvP93zVx3P6kRKdvnUdaVBtEiSqQ==</div>

Operations Supervisor

<div>
 <p>
  <strong>
   Job Description
  </strong>
 </p>
 <ul>
  <li>
   Conduct market research and competitive analysis to identify target audiences, market opportunities, and challenges
  </li>
  <li>
   Develop and execute integrated marketing campaigns across various channels, including digital, social media, email, content marketing, public relations, and traditional media
  </li>
  <li>
   Track campaign performance, analyze results, and make data-driven adjustments to optimize campaigns
  </li>
  <li>
   Track and analyze marketing expenses to ensure ROI
  </li>
  <li>
   Stay current on industry trends, competitor activities, and consumer behavior
  </li>
  <li>
   Contribute to the development and maintenance of the brand identity and messaging
  </li>
  <li>
   Ensure brand consistency across all marketing channels
  </li>
  <li>
   Develop and execute content marketing strategies, including blog posts, articles, white papers, and social media content
  </li>
  <li>
   Manage the creation and distribution of high-quality content
  </li>
  <li>
   Manage marketing projects from inception to completion, ensuring projects are delivered on time and within budget
  </li>
  <li>
   Collaborate with cross-functional teams to ensure successful project execution
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Specifications
  </strong>
 </p>
 <ul>
  <li>
   Bachelor's degree in Marketing, Business Administration, or a related field
  </li>
  <li>
   Proven experience developing and executing successful marketing campaigns
  </li>
  <li>
   Strong analytical and problem-solving skills
  </li>
  <li>
   Excellent written and verbal communication skills
  </li>
  <li>
   Proficiency in marketing automation tools (e.g., HubSpot)
  </li>
  <li>
   Strong project management and organizational skills
  </li>
  <li>
   Ability to work independently and as part of a team
  </li>
 </ul>
</div>
<br /> <div id='job-id'>Job Id: eWOthtvPqZDVyum+FpNT5Y8dYXTSd8bfb6eQQS2K20YwmYh0FyW0KynEkALSpSnpIZj9VpGeOFtfI2eYewHmOmiUL+x444B02w==</div>

Marketing Strategist

<div>
 <p>
  <strong>
   Job Description
  </strong>
 </p>
 <ul>
  <li>
   Develop design campaigns to drive audience attraction through social media, company-related videos, branding collaterals, and email communications
  </li>
  <li>
   Edit and create video content for our social media channels, and other digital platforms
  </li>
  <li>
   Creative designing &amp; illustrations to develop visual concepts &amp; communications to captivate the market
  </li>
  <li>
   Monitor and measure the effectiveness of visual campaigns on an ongoing basis, building into future strategies and recommendations
  </li>
  <li>
   Develop, contribute to and manage the execution of an effective marketing program
  </li>
  <li>
   Stay up-to-date with industry trends and advancements in graphic design and video editing software, and recommend new tools and techniques to enhance our visual content
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Specifications
  </strong>
 </p>
 <ul>
  <li>
   Creativity
  </li>
  <li>
   Time Management
  </li>
  <li>
   Presentable Personality
  </li>
  <li>
   Excellent Communication Skills
  </li>
  <li>
   Pressure handling
  </li>
  <li>
   Critical thinking
  </li>
  <li>
   1 - 2 years of relevant experience
  </li>
 </ul>
</div>
<br /> <div id='job-id'>Job Id: 66w/SVMgaE9JIWky2c6h0EPvOepdOl82L3tE9aDmVHabLv63dwHGWKd86zUHzQq6zEBFNgBOjfg4dLavYCMmT3T5qVoBoXLyNw==</div>

Brand Designer

<div>
 <p>
  Ibex, for one of it's global client, is looking to hire Accounts Payable Accountant.
 </p>
 <p>
  This role will give you the opportunity to enhance your skillset by incorporating high level of technological skills in an entirely paperless environment and be given the opportunity to find new or more creative and resourceful ways to accomplish the department's objectives.
 </p>
 <p>
  <strong>
   Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Partnering with the Design &amp; Construction group to ensure the financial success of the company&rsquo;s development projects using the Yardi Job Cost module.
  </li>
  <li>
   Proactively addressing cost and operational related matters with project managers, asset managers, and other internal project stakeholders.
  </li>
  <li>
   Supporting departmental leadership with the preparation of recurring and ad-hoc cost analyses.
  </li>
  <li>
   Input, code, audit and analyze all vendor invoices
  </li>
  <li>
   Process invoices in timely manner
  </li>
  <li>
   Responsible for AP aging and ensuring vendors are paid I line with agreed payment terms
  </li>
  <li>
   Answer accounts payable inquiries and audit queries
  </li>
  <li>
   Ensure invoices are labelled and stored in accordance with company policy
  </li>
  <li>
   Research and resolve invoicing discrepancies and errors
  </li>
  <li>
   Answer invoicing inquiries and escalations
  </li>
  <li>
   Ensure compliance with SOX Narratives
  </li>
 </ul>
 <p>
  <strong>
   Requirements:
  </strong>
 </p>
 <ol>
  <li>
   Real Estate construction/job cost accounting experience is desirable. An equivalent combination of education and experience is a plus.
  </li>
  <li>
   Knowledge of construction cost accounting and general accounting principles. Ability to analyze and interpret accounting data with a strong eye for detail and sense of urgency.
  </li>
  <li>
   Ability to understand the importance of confidentiality and to ensure that confidentiality is maintained.
  </li>
  <li>
   Prior experience working in a multi-national corporation is highly desirable.
  </li>
  <li>
   Experience working in a fast-paced, dynamic environment where deadlines are tight, and priorities evolve.
  </li>
  <li>
   Effective communication skills, written and oral.
  </li>
  <li>
   Comfortable working in EST time zone (Evening/Night - work from home)
  </li>
 </ol>
</div>
<br /> <div id='job-id'>Job Id: K9Cv2UF8i6OaHgXryZp0TSSLbOPuwUxAIAzv2we0GRVePPndoqhkXmU565RlcQFMFXMUjPFRE13YHuH/J/aVlE+nRMV8wc/0/w==</div>

AP Associate

<div>
 We are looking for a detail-oriented
 <strong>
  Marketing SEO Analyst
 </strong>
 to join our team. The ideal candidate will be responsible for optimizing website content, conducting keyword research, analyzing SEO performance, and implementing strategies to improve search engine rankings. You will work closely with the marketing team to drive organic traffic and enhance online visibility.
 <br/>
 <br/>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 Minimum Bachleors
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 Perform competitive analysis and identify gaps in our content or areas of improvement in our web design
 <br/>
 <br/>
 <ul>
  <li>
   Conduct keyword research using various tools (like Keyword Planner,SEM Rush and Moz)
  </li>
  <li>
   Track important SEO metrics including organic traffic, conversion rates and time spent on page
  </li>
  <li>
   Update older content and add effective calls to action (CTAs) to improve user engagement. Report on performance metrics comparing them to our SEO goals and benchmarking data
  </li>
  <li>
   Optimize pages for mobile
  </li>
  <li>
   Implement link building strategies and manage backlinks to build online authority
  </li>
  <li>
   Follow SEO trends and stay up-to-date with new tools and practices
  </li>
  <li>
   Work experience as an SEO Analyst or similar digital marketing role and Expertise in Google Analytics
  </li>
  <li>
   Familiarity with keyword research and management tool
  </li>
  <li>
   Understanding of ranking factors and search engine optimization practices
  </li>
  <li>
   Strong analytical skills
  </li>
  <li>
   Strong understanding of good and white hat backlinks practices
  </li>
  <li>
   Build high-quality and high-authority backlinks
  </li>
  <li>
   Create weekly and monthly reports
  </li>
 </ul>
</div>
<br /> <div id='job-id'>Job Id: lSmvDsA3NtDVXkc4GujUkkWXpoOxO7YWkdGTivWfOFXhNBTIae/uTszWwx4vYBe1FpIuemLi+yrNRz6Ydr7wp7ZvGTnfrA26UlXRkBeLcDnJsp4dFrhPruMkhbh79sr0+3P7+oU1cMCxdfEC0QgyPpEsZtpaBU1eNV5fGf/d0bH7u776oXuNPBieCeGyIdltGZ4=</div>

Digital Marketing Analyst

<div>
 <p>
  The
  <strong>
   Communications trainer
  </strong>
  will be instrumental in shaping the communication capabilities of our trainees, guiding them through a comprehensive curriculum designed to enhance fluency, refine pronunciation with improved grammar and sentence structuring.
 </p>
 <p>
  You will be a
  <strong>
   mentor
  </strong>
  , actively working on their confidence, engaging them through innovative classroom activities, and employing proven methodologies to unlock their full verbal potential
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Conduct highly interactive and dynamic training sessions focused on improving trainees' verbal English communication
  </li>
  <li>
   Effectively deliver pre-designed course material, adapting delivery methods to suit diverse learning styles and ensure maximum comprehension and retention
  </li>
  <li>
   Design and facilitate a wide range of engaging classroom activities, role-plays, discussions, and group exercises that promote active participation and practical application of learned skills
  </li>
  <li>
   Provide constructive, actionable, and real-time feedback on trainees' language proficiency, pronunciation, grammar, and overall communication effectiveness
  </li>
  <li>
   Offer personalized guidance and support to trainees, identifying specific areas for improvement and tailoring practice methods
  </li>
  <li>
   Monitor and assess trainee progress consistently, utilizing established evaluation frameworks (e.g., CEFR levels) to track development over time
  </li>
  <li>
   Apply tested and proven methodologies in language acquisition and confidence building, contributing to the continuous improvement of our training programs.
  </li>
  <li>
   Act as a mentor, motivating trainees to overcome challenges, embrace learning, and sustain their passion for English communication
  </li>
  <li>
   Work closely with the reporting authority or head of academy and fellow trainers to share best practices, develop new activities, and ensure curriculum alignment
  </li>
  <li>
   Conduct Interviews of the candidate as part of evaluation process
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What We're Looking For
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Graduate in any discipline
  </li>
  <li>
   Minimum 1 Year of experience in Training or English Language training in an academy or institution
  </li>
  <li>
   Native-level or near-native fluency in English with exceptional verbal communication skills and a clear, neutral, or American accent
  </li>
  <li>
   Someone who can join on immediate basis
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  Note : This is an
  <strong>
   On-Site
  </strong>
  opportunity and there is no work from home option.
 </p>
 <p>
 </p>
</div>
<br /> <div id='job-id'>Job Id: Na78g3XdcMw8Qwkm3two23koPtvXiasdBjoMoEz7hhXGSWtu1t/ArLBNJT2BcZ7oLcYCpmlc0cWYh2WRYA0ev9d8U+fKsm5SVg==</div>

Communications Trainer

Join ibex. Pakistan and explore 11   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.