Qureos Mentor

ibex. Pakistan

<div>
 We are seeking a detail-oriented and motivated Entry-Level Procurement &amp; Supply Chain
 
 
 Analyst to support procurement operations within the technology sector. The role will focus on
 
 
 Purchase Order (PO) management, invoice coordination, vendor communication, and basic
 
 
 procurement analytics while ensuring adherence to regional procurement standards and
 
 
 timelines. This position will work closely with cross-functional teams, including Accounts
 
 
 Payable and US-based stakeholders, to ensure efficient procurement execution and timely
 
 
 supplier payments.
 
 
 
 Qualifications
 
 
 
 Required Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Supply Chain Management, Procurement, Business, or a related
 
 
 </li>
 </ul>
 field from a reputable university
 
 
 <ul>
 <li>
 Minimum of 2 years of experience in a procurement, supply chain, or purchasing role
 </li>
 <li>
 Proficiency in Microsoft Excel and other standard office productivity tools
 </li>
 <li>
 Prior experience working with an ERP system (e.g., SAP, Oracle, NetSuite, or similar)
 </li>
 <li>
 Strong attention to detail with good organizational and time-management skills
 </li>
 <li>
 Ability to work effectively with cross-functional and geographically distributed teams
 
 
 </li>
 </ul>
 
 Preferred Skills &amp; Competencies
 
 
 
 <ul>
 <li>
 Basic understanding of procurement KPIs and PO analytics
 </li>
 <li>
 Strong written and verbal communication skills
 </li>
 <li>
 Ability to work in a fast-paced, deadline-driven environment
 </li>
 <li>
 Professional approach when interacting with internal stakeholders and external vendors
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Create and manage Purchase Orders (POs) in accordance with regional procurement
 
 
 </li>
 </ul>
 standards and internal processes
 
 
 <ul>
 <li>
 Coordinate with Accounts Payable (AP) teams to resolve invoice discrepancies and
 
 
 </li>
 </ul>
 manage open PO reports
 
 
 <ul>
 <li>
 Ensure invoices are accurately linked to corresponding POs within the ERP system
 </li>
 <li>
 Monitor and support initiatives to reduce PO cycle time and improve procurement
 
 
 </li>
 </ul>
 efficiency
 
 
 <ul>
 <li>
 Ensure invoices are processed and paid within agreed timelines
 </li>
 <li>
 Liaise with vendors to ensure timely delivery of materials and services
 </li>
 <li>
 Support vendor communication related to order status, delivery schedules, and invoice
 
 
 </li>
 </ul>
 issues
 
 
 <ul>
 <li>
 Perform basic procurement and PO-related analytics to support reporting and process
 
 
 </li>
 </ul>
 improvements
 
 
 <ul>
 <li>
 Maintain accurate procurement documentation and records in compliance with
 
 
 </li>
 </ul>
 company policies
</div>

Supply Chain Analyst

<div>
 
 We are seeking a
 
 driven and detail-oriented Contract Lifecycle Management (CLM) Data Management and Governance, Sr. Manager
 
 to work in its Contract Management team, sitting within the global Legal function. This role would play a key role in advancing contract management data initiatives and strengthening the integrity, accuracy, and governance of critical business information. In this role, the CLM Data Management and Governance, Sr. Manager will work closely with stakeholders across the organization, including the Contract Management BPO, Contract Management team, Contract Data Office (CDO) and other stakeholders, to deliver reliable data solutions that support informed decision-making, enhance operational efficiency, and enable strategic growth.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 
 Contract Data Governance
 
 </li>
 <li>
 Partner with the different business teams to define and implement data governance frameworks, and quality standards.
 </li>
 <li>
 Assist in the development and rollout of minimum viable products (MVPs) for data governance and management.
 </li>
 <li>
 Support CLM data governance, ensuring data consistency, compliance, and accuracy across systems.
 </li>
 <li>
 Monitor and maintain data integrity, identifying and resolving data quality issues with the Contract Management Team.
 </li>
 <li>
 Contribute to the design and implementation of AI-driven data scraping and automation initiatives to ensuring accurate, compliant, and timely delivery of contract-related data.
 </li>
 <li>
 Identify opportunities to streamline data processes and implement automation or AI-driven improvements.
 </li>
 <li>
 Recommend systems, processes, and reporting enhancements to improve data-driven decision-making.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Legacy Contract Data Readiness
 
 </li>
 <li>
 Lead and support various contract data initiatives, collaborating with internal teams to deliver proof-of-concepts and ensure data readiness for migration efforts.
 </li>
 <li>
 Coordinate with both internal and external stakeholders to ensure a clear understanding of the contract data model, accurate data abstraction, and timely delivery of project milestones.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Contract Data Migrations
 
 </li>
 <li>
 Support contract data mapping and transformation logic, including advising on contract migration from multiple different systems onto one contract management platform to enable system integrations.
 </li>
 <li>
 Collaborate with cross-functional teams to collect requirements (to ensure understanding of upstream and downstream impacts of any proposed data initiatives), document processes, and ensure effective project delivery.
 </li>
 <li>
 Oversee data cleansing, enrichment, and validation processes to ensure the accuracy, completeness, and consistency of migrated contract metadata and associated attributes.
 </li>
 <li>
 
 Contract Data Reporting
 
 </li>
 <li>
 Develop, track, and maintain key performance indicators (KPIs) to evaluate business and operational performance.
 </li>
 <li>
 Build and maintain dashboards, reports, and models to provide actionable insights for leadership and stakeholders.
 </li>
 <li>
 Conduct ad hoc analysis and present clear, data-driven recommendations to support decision-making.
 </li>
 <li>
 Standardize and ensure accuracy in reporting across different business units.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Contract Data Process Rollout
 
 </li>
 <li>
 Partner with business users, technical teams, and leadership to align data initiatives with organizational goals.
 </li>
 <li>
 Clearly communicate findings and insights in both technical and non-technical terms.
 </li>
 <li>
 Support training and adoption of new data tools, reporting systems, and governance practices.
 </li>
 </ul>
 
 
 
 
 
 Skills &amp; Attributes
 
 
 <ul>
 <li>
 Professional Experience of 5+ years, being minimum of 2 years of direct experience with contract and/or financial data
 </li>
 <li>
 Direct experience with Contract Management activities
 </li>
 <li>
 Experience driving change through people in a complex global matrix organization
 </li>
 <li>
 Data management and analytical skills, including preferably the use of AI tools
 </li>
 <li>
 Experience with data models definition and authoring data dictionaries is desirable
 </li>
 <li>
 Proficiency in data visualization tools (e.g., Power BI, Tableau) and SQL
 </li>
 <li>
 Comfortable navigating ambiguity and driving clarity in complex data environments
 </li>
 <li>
 Must have strong ownership mentality; a self-starter with heightened ability to follow through and build end-to-end data processes with high-quality awareness
 </li>
 <li>
 Strong critical thinking and problem-solving skills, including a proactive disposition towards identifying problems and providing solutions
 </li>
 <li>
 Ability to work efficiently and seamlessly with virtual teams and flexibility to accommodate time zone differences
 </li>
 <li>
 Good process definition and documentation skills
 </li>
 <li>
 High curiosity, growth mindset, and learning orientation
 </li>
 </ul>
 
 
 
 
 Ideally, you will also have some of the following:
 
 <ul>
 <li>
 Direct experience with Conga CLM or similar contract lifecycle management systems
 </li>
 <li>
 Experience in B2B sales and procurement technology organizations
 </li>
 <li>
 Knowledge in end-to-end Quote to Cash process
 </li>
 <li>
 Experience with data migration projects
 </li>
 <li>
 Project management experience
 </li>
 <li>
 Familiarity with Jira tool
 </li>
 </ul>
 
 
</div>

Sr. Manager, CLM Data Management and Governance

<div>
 
 ibex, hiring for one of its client
 
 
 
 
 
 
 Position Overview
 
 
 
 We are seeking a highly technical
 
 Five9 Platform Administrator &amp; Workforce Analyst
 
 to support and optimize our contact center technology stack. This hybrid role is critical to ensuring platform stability, performance, and scalability while also providing workforce management insights to support operational efficiency and rapid growth.
 
 
 The ideal candidate is a Five9 expert with strong system administration, analytics, and reporting capabilities, complemented by hands-on workforce management experience.
 
 
 
 Key Responsibilities
 
 
 
 
 Five9 Platform Administration (75%)
 
 
 
 
 System Configuration &amp; Management
 
 
 <ul>
 <li>
 Serve as the primary administrator for the
 
 Five9 platform
 
 , managing system configuration, users, roles, and permissions.
 </li>
 <li>
 Configure and maintain
 
 call flows, IVRs, queues, campaigns, and routing strategies
 
 .
 </li>
 <li>
 Manage and support integrations between Five9 and other business systems (CRM, ticketing platforms, etc.).
 </li>
 <li>
 Implement and maintain
 
 security controls, access management, and data governance policies
 
 .
 </li>
 <li>
 Perform regular system health checks and proactive maintenance activities.
 </li>
 </ul>
 
 
 Technical Operations &amp; Optimization
 
 
 <ul>
 <li>
 Monitor system performance, identify bottlenecks, and implement optimization strategies.
 </li>
 <li>
 Troubleshoot platform issues and coordinate with
 
 Five9 support
 
 for escalations.
 </li>
 <li>
 Manage system upgrades, feature releases, and change management processes.
 </li>
 <li>
 Develop and maintain
 
 technical documentation, SOPs, and best practices
 
 .
 </li>
 <li>
 Configure and maintain
 
 real-time and historical reporting dashboards
 
 .
 </li>
 </ul>
 
 
 Data Management &amp; Analytics
 
 
 <ul>
 <li>
 Design and deliver
 
 custom reports and analytics
 
 aligned with business goals.
 </li>
 <li>
 Ensure data accuracy and integrity across all Five9 modules and integrations.
 </li>
 <li>
 Build
 
 automated reporting processes and KPI dashboards
 
 for leadership.
 </li>
 <li>
 Manage data exports and
 
 API integrations
 
 to support BI and analytics use cases.
 </li>
 </ul>
 
 
 Workforce Management Support (25%)
 
 
 
 
 Operational Support
 
 
 <ul>
 <li>
 Assist with
 
 intraday monitoring
 
 of contact center performance and service levels.
 </li>
 <li>
 Support
 
 schedule optimization and real-time adherence
 
 using Five9 WFM tools.
 </li>
 <li>
 Partner with operations teams to implement coverage adjustments and staffing optimization.
 </li>
 <li>
 Provide actionable WFM insights to improve efficiency and performance.
 </li>
 </ul>
 
 
 Reporting &amp; Analysis
 
 
 <ul>
 <li>
 Generate workforce management reports using
 
 Five9&rsquo;s native WFM capabilities
 
 .
 </li>
 <li>
 Support
 
 forecasting and capacity planning
 
 initiatives.
 </li>
 <li>
 Assist in analyzing
 
 agent performance, adherence, and productivity metrics
 
 .
 </li>
 </ul>
 
 
 Preferred Qualifications
 
 
 <ul>
 <li>
 Five9
 
 certification(s)
 
 or equivalent contact center platform certifications.
 </li>
 <li>
 Experience with
 
 contact center integrations
 
 (CRM, ticketing systems, analytics platforms).
 </li>
 <li>
 Working knowledge of
 
 workforce management principles
 
 and tools.
 </li>
 <li>
 Familiarity with
 
 SQL, APIs
 
 , and data visualization tools (Looker preferred; Tableau or Power BI acceptable).
 </li>
 <li>
 Prior experience in a
 
 fast-growing technology or high-scale contact center environment
 
 .
 </li>
 </ul>
 
 
</div>

Five9 Platform Administrator & Workforce Analyst

<div>
 We are looking for an incredible resource who can do wonders in the world of CX with their wit and wonderful customer-centric attitude. For this job role, you will be expected to provide satisfactory solutions to a diverse range of customer queries through means of written and verbal communications and a positive attitude. The Customer Support Executive within the Operations department will assist customers with their questions, new orders, service delivery requirements, billing, and any other query.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelors or above
 </li>
 <li>
 Customer support and other job experience preferred
 </li>
 <li>
 Must be flexible to work in shifts
 </li>
 <li>
 Good Written and Verbal English Communication
 </li>
 <li>
 Proficiency with MS Office (Particularly MS Excel and MS Word)
 </li>
 <li>
 Collaborative mindset
 </li>
 <li>
 Customer service focus
 </li>
 <li>
 Hands-on-problem solving ability
 </li>
 <li>
 The ability to communicate technical information in a simple manner
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Respond to customers professionally to provide information about products and services, take/cancel orders, or obtain details of complaints
 </li>
 <li>
 Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken. Process orders, forms, and applications
 </li>
 <li>
 Follow up to ensure that appropriate actions were taken on customers&rsquo; requests. Ideally, aim for First Contact Resolution (FCR)
 </li>
 <li>
 Refer unresolved customer grievances or special requests to designated departments for further investigation
 </li>
 <li>
 Enhance organization reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments
 </li>
 </ul>
</div>

Customer Support Executive

<div><h3 class="jobSectionHeader">Job Overview</h3>
A Client Support Specialist is a key member of the customer service team, tasked with assisting clients by addressing their concerns, answering their questions, and resolving issues related to the company&rsquo;s products or services. This role requires strong communication skills, problem-solving abilities, and a customer-first attitude.<h3 class="jobSectionHeader">
Job Description</h3><ul><li>
Respond to client inquiries via phone, email, or other communication channels in a timely and professional manner</li><li>
Provide detailed information about the company's services, including usage, instructions, troubleshooting steps, and policy explanations</li><li>
Diagnose and resolve client issues, coordinating with other departments when necessary to ensure a prompt and effective resolution</li><li>
Document client interactions, issues, and resolutions in the company&rsquo;s CRM or support ticketing system</li><li>
Follow up with clients to ensure their issues are resolved and they are satisfied with the service provided</li><li>
Identify recurring client issues and suggest improvements to processes, products, or services to reduce future incidents</li><li>
Contribute to the development and maintenance of a knowledge base for common client issues and solutions</li><li>
Provide regular reports on client support activities, including metrics such as response times, resolution times, and client satisfaction levels</li><li>
Collect and relay client feedback to relevant departments to help improve the company&rsquo;s offerings and service quality</li><li>
Work closely with other members of the client support team, as well as other departments, to ensure a cohesive and efficient support experience</li><li>
Participate in training sessions and team meetings to stay updated on company products, services, and support processes</li></ul><h3 class="jobSectionHeader">
Job Specification</h3><ul><li>
Minimum Matric / O Levels or above</li><li>
Excellent Written and Verbal English communication</li><li>
Proficiency with MS Office (Particularly MS Excel and MS Word)</li><li>
Proven experience in any client-facing role is required</li></ul></div>

Client Support Specialist

<div>
 
 ibex, for one of its Global clients, is hiring.
 
 
 
 
 
 
 The Opportunity
 
 
 
 Network Carrier Manager oversees carrier network, focusing on procurement, relationship management, and performance optimization. This role involves negotiating competitive rates, ensuring service level agreement (SLA) compliance, and driving strategic initiatives to expand network capacity.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 <ul>
 <li>
 
 Relationship Management:
 
 Act as the primary point of contact for carriers; foster long-term partnerships to ensure priority capacity.
 </li>
 <li>
 
 Sourcing &amp; Onboarding:
 
 Identify, vet, and recruit new carrier partners to meet business growth and seasonal demand.
 </li>
 <li>
 
 Service Delivery:
 
 Focuses on seamless connectivity and operational excellence, ensuring SLA commitments are consistently met.
 </li>
 <li>
 
 Negotiation:
 
 Conduct contract negotiations for transportation services, ensuring favorable terms, cost-effective rates, and legal compliance.
 </li>
 <li>
 
 Performance Monitoring:
 
 Track and analyze key performance indicators (KPIs) such as on-time delivery rates, incident rates, and billing accuracy.
 </li>
 <li>
 
 Process Improvement:
 
 Identify bottlenecks in the supply chain and collaborate with internal teams to implement streamlined logistics workflows.
 </li>
 <li>
 
 Operational Oversight:
 
 Address daily service failures or disputes, managing escalations between carriers and internal stakeholders.
 </li>
 <li>
 
 Inventory &amp; Auditing:
 
 Perform site audits and physical inventories at carrier locations to ensure compliance with operational standards.
 </li>
 </ul>
 
 
 
 
 
 Required Qualifications
 
 
 
 
 
 <ul>
 <li>
 
 Education:
 
 Bachelor&rsquo;s degree in computer science, Logistics, Supply Chain Management, Business Administration, or a related field.
 </li>
 <li>
 
 Technical Skills:
 
 Proficiency in ERPs like Oracle, and data analysis tools such as Microsoft Excel and JIRA.
 </li>
 </ul>
 
 
 
 
 
 Essential Skills
 
 
 
 
 
 <ul>
 <li>
 
 Strategic Thinking:
 
 Ability to forecast demand and plan capacity requirements proactively.
 </li>
 <li>
 
 Communication:
 
 Exceptional verbal and written skills for negotiating and managing cross-functional relationships.
 </li>
 <li>
 
 Analytical Ability:
 
 Strong skills in data-driven decision-making and performance reporting.
 </li>
 <li>
 
 Problem-Solving:
 
 Critical-thinking skills to resolve logistical disruptions in a fast-paced environment.
 </li>
 </ul>
</div>

Carrier Manager

Join ibex. Pakistan and explore 10   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

ibex. Pakistan

About Company

Supply Chain Analyst

Sr. Manager, CLM Data Management and Governance

Five9 Platform Administrator & Workforce Analyst

Five9 Platform Administrator & Workforce Analyst

Customer Support Executive

Client Support Specialist

Carrier Manager