Job Summary:
We are seeking a detail-oriented and customer-focused Part-Time Customer Service Specialist to join our team. In this role, you will be responsible for assisting customers with inquiries, resolving issues, and ensuring a positive customer experience. This position requires strong communication skills, problem-solving abilities, and a friendly, professional demeanor.

Key Responsibilities:

• Respond to customer inquiries via phone, email, live chat, or social media.
• Assist customers with orders, returns, refunds, and account-related questions.
• Provide accurate information about products, services, and company policies.
• Follow up with order fulfillment and communicate with logistics partners
• Troubleshoot customer concerns and escalate complex issues as needed.
• Maintain customer records and update information in the system.
• Work collaboratively with other team members to enhance the customer experience.
• Adhere to company guidelines and service standards.

Qualifications:

• Previous experience in customer service, call centers, or retail preferred.
• Strong verbal and written communication skills.
• Ability to handle difficult situations with patience and professionalism.
• Proficiency in using customer service software and CRM systems is a plus.
• Detail-oriented with strong problem-solving skills.
• Ability to work independently and as part of a team.
• Availability to work flexible hours, including evenings and weekends, if required.

Benefits:

• Competitive pay.
• Flexible work schedule.

Job Type: Full-time

Pay: Rs40,000.00 - Rs50,000.00 per month