We’re looking for a highly skilled customer service representative to join our team and handle inbound and outbound phone calls, email requests, and face-to-face interactions using a friendly, helpful approach. The ideal candidate is a quick learner who can think on their feet and resolve any issues with a customer-first business mentality.

Job Description:

Manage a large volume of inbound and outbound calls, emails, and chats with knowledge and efficiency

Identify and address customer needs, with a goal of total satisfaction

Provide expert answers to questions about products, pricing, and availability while presenting the value of our product portfolio to customers

Follow company guidelines and procedures for communications with minimal supervision

Recommend improvements to company processes for efficiency

Responsibilities:

Build expert, dynamic knowledge of the company’s products and services

Conduct research with available resources to satisfy customer inquiries

Engage with customers in an inviting, friendly, and professional manner to deliver exceptional experiences and nurture lasting relationships

Respond quickly, professionally, and accurately to customer inquiries regarding quotes, orders, status, complaints, returns, and warranties

Maintain daily recordings and documentation of issues and resolutions in a database for sales and executive management teams to review

Required skills and qualifications:

High school diploma or equivalent

1-2 Years’ experience in a corporate environment

Strong communication skills, including active listening and clear articulation

Ability to solve problems, alleviate conflicts, and escalate tactfully

Ability to multitask, manage time, and prioritize

Ability to work individually and as a team member

Job Type: Full-time

Pay: Rs45,000.00 - Rs50,000.00 per month

Work Location: In person