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Lloyds Technology Centre
Workplace Experience Manager
Location:
Hyderabad, Pakistan
Department: Administrative
Job Description
End Date
Friday 30 May 2025
We Support Flexible Working – Click here for more information on flexible working options
Flexible Working Options
Hybrid Working
Job Description Summary
Oversighting international operations, compliance and experience of our offices.Deliver office and workplace operational service delivery and experience: leading the Workplace Experience team by identifying, retaining, and developing the right talent while making sure the team remains up to date on health and safety regulations and driving continuous improvements
Work with cross-functional teams: to ensure that workplace environments are aligned with business objectives
Develop and coach team for service excellence, acting as a trusted advisor to both the team and stakeholders, providing expert FM advice and ensuring delivery of contractual and statutory commitments
Job Description
Manage service level agreements, drive performance and lead FM related systems/ process improvement projects
Drive continuous improvement in workplaces experience and facilities management through optimisation and commercial savviness. This includes identifying opportunities to reduce costs, improve efficiency, and enhance the value of the portfolio. It also includes working with cross-functional teams to ensure that facilities decisions are aligned with the overall Places strategy
Operational delivery of safe, accessible compliant workplaces. This includes ensuring that all workplaces assure and evidence compliances with health and safety regulations and standards, implementing and enforcing health and safety protocols, and conducting regular audits and inspections
Build and maintain strong relationships with key stakeholders, this includes the Health and Safety Committee, Community leadership, external service providers, FM and health and safety experts, consultants, as well as local authorities and regulatory bodies.
Drive continuous improvement in workplaces experience and facilities management through optimisation and commercial savviness. This includes identifying opportunities to reduce costs, improve efficiency, and enhance the value of the portfolio. It also includes working with cross-functional teams to ensure that facilities decisions are aligned with the overall Places strategy
Operational delivery of safe, accessible compliant workplaces. This includes ensuring that all workplaces assure and evidence compliances with health and safety regulations and standards, implementing and enforcing health and safety protocols, and conducting regular audits and inspections
Build and maintain strong relationships with key stakeholders, this includes the Health and Safety Committee, Community leadership, external service providers, FM and health and safety experts, consultants, as well as local authorities and regulatory bodies.
Previous experience in a Workplace Experience, FM/Client-side role, managing a complex portfolio of locations, with high service and customer orientation along with strong communication skills.
Proven leadership skills, with experience managing and developing high-performing teams.
Strong understanding of Facilities Management with a focus on portfolio efficiency and building infrastructure (Mechanical & Electrical).
Ability to embrace the transformative nature of the role - as requirements evolve building capability and institutionalising best practices within the workplaces experience team is required.
Strong commercial acumen and analytical abilities, Questioning and challenging assumptions will be necessary.
Relationship-building, influencing, communication, and stakeholder management skills.
Strategic thinking, problem-solving, and decision-making abilities. Office utilisation.
Hold a degree in a relevant field or relevant demonstrable practical experience in crafting and executing workplace and operational safety initiatives.
Proven leadership skills, with experience managing and developing high-performing teams.
Strong understanding of Facilities Management with a focus on portfolio efficiency and building infrastructure (Mechanical & Electrical).
Ability to embrace the transformative nature of the role - as requirements evolve building capability and institutionalising best practices within the workplaces experience team is required.
Strong commercial acumen and analytical abilities, Questioning and challenging assumptions will be necessary.
Relationship-building, influencing, communication, and stakeholder management skills.
Strategic thinking, problem-solving, and decision-making abilities. Office utilisation.
Hold a degree in a relevant field or relevant demonstrable practical experience in crafting and executing workplace and operational safety initiatives.
Lloyds Technology Centre
Workplace Experience Manager