• Lead and manage the Learning & Development department and its teams.
• Oversee all training-related activities, including planning, execution, and evaluation.
• Manage on-the-job training (OJT) programs, including technical, non-technical, and domain-specific training for new hires.
• Maintain comprehensive training records, including training materials, attendance logs, and assessment results.
• Identify learning needs and develop training programs for both functional and cross-functional teams.
• Ensure timely collection and analysis of training and OJT feedback forms to improve training effectiveness.
• Research, update, and enhance all training materials to keep them relevant and effective.
• Develop case studies and knowledge-sharing emails for billing-related processes.
• Maintain all printed training materials and ensure they are updated as needed.
• Collaborate with other departments to support their training-related initiatives.
• Act as a resource for employees, addressing and resolving training-related issues.
• Ensure compliance with MTBC’s information security and privacy policies.
• Protect company assets from unauthorized access, disclosure, modification, destruction, or interference.
• Perform any other tasks delegated by the supervisor.

• Bachelor’s or Master’s degree in Human Resources, Business Administration, Education, or a related field.
• 5+ years of experience in Learning & Development, Training, or HR roles.
• Proven experience in designing and delivering training programs.
• Strong knowledge of instructional design principles and adult learning methodologies.
• Excellent communication, presentation, and leadership skills.
• Proficiency in learning management systems (LMS) and training software.
• Ability to assess training effectiveness and implement improvements.
• Strong problem-solving skills and attention to detail.

Tools / Skills