Qureos Mentor

CareCloud

<p><b>Job Overview</b></p><p>We are looking for a QA Analyst to test AI-powered voice agents through real-time call scenarios and perform detailed call audits. This role requires a combination of <b>technical understanding, analytical skills, and strong English communication</b>, as the candidate will evaluate AI conversations and system behavior.</p><p><b>Key Responsibilities</b></p><ul><li>Conduct <b>live and simulated calls in English</b> with AI voice agents</li><li>Perform detailed <b>call audits and conversation analysis</b></li><li>Identify issues such as:</li></ul><p>● Speech Recognition (ASR) errors</p><p>● Call flow and logic issues</p><p>● Delays, gaps, or incorrect responses</p><ul><li>Evaluate <b>conversation quality, tone, and user experience</b></li><li>Test workflows including:</li></ul><p>● Appointment booking</p><p>● Patient verification</p><p>● Prescription refill</p><p>● Call transfers and escalations</p><ul><li>Document findings in structured reports</li><li>Collaborate with product/dev teams to report and track issues</li></ul><p><b>Requirements (Mandatory)</b></p><ul><li><b>Strong English communication skills (spoken &amp; listening)</b></li><li>Clear pronunciation and good comprehension</li><li>Strong analytical and problem-solving skills</li><li>Attention to detail</li></ul><p><b>Preferred</b></p><ul><li>1&ndash;3 years of experience in <b>call center / QA / voice process</b></li><li>Experience in <b>call auditing / quality assurance</b></li><li>Exposure to AI or conversational systems</li></ul><p>Job Type: Full-time</p><p>Pay: Rs50,000.00 - Rs80,000.00 per month</p><p>Work Location: In person</p>

Client Services Executive (International) - QA

<div></div><div><div>Department: CONTACT CENTER Experience: 1 YearDeadline: April 30, 2026Location: BAGH, Pakistan</div><div><h4 class="jobSectionHeader"><b>
Job Profile</b></h4><p></p><div><p><b>
About the Role:</b></p>
<p>We are looking for a proactive and detail-oriented professional to join our Revenue Cycle Management (RCM) team. The role involves communicating with medical insurance companies to verify patient eligibility, benefits, and authorizations while ensuring smooth coordination between internal teams and external stakeholders.</p>
<p><b>Responsibilities</b></p>
<ul><li>Handle inbound and outbound calls with medical insurance companies to verify patient information.</li>
<li>Communicate with insurance representatives to resolve queries related to eligibility, benefits, and authorizations.</li>
<li>Perform patient eligibility and benefits verification according to client requirements.</li>
<li>Coordinate with insurance companies while adhering to organizational information security guidelines.</li>
<li>Manage call queues and assigned tasks based on priorities set by the Team Leader or Supervisor.</li>
<li>Maintain accurate documentation and provide daily task updates/sign-off to the Team Leader or Supervisor.</li>
<li>Ensure high-quality service delivery to both internal teams and external stakeholders.</li>
<li>Follow MTBC/CareCloud information security and privacy policies in all tasks.</li>
<li>Safeguard company and client data from unauthorized access, disclosure, or misuse.</li>
<li>Support additional operational tasks assigned by the Team Leader or Supervisor.</li>
</ul>
</div><p></p><div><h4 class="jobSectionHeader"><b>Tools / Skills</b></h4><p></p><div><p><b>
Required Skills</b></p>
<ul><li>Strong verbal and written communication skills.</li>
<li>Excellent interpersonal and customer service skills.</li>
<li>Good listening and comprehension abilities.</li>
<li>Strong problem-solving mindset.</li>
<li>Ability to manage inbound and outbound calls effectively.</li>
<li>Ability to use positive and professional language while interacting with clients and insurance representatives.</li>
</ul>
<p><b>Work Schedule</b></p>
<ul><li>9 hours per day, 5 days a week</li>
<li>Evening and Night shifts</li></ul></div></div></div></div><p></p>
<br><div><h5 class="jobSectionHeader"><b>Additional Information</b></h5><div><div><p><b>
Total Position(s)
</b></p><p>7 Positions</p></div><div><p><b>
Gender</b></p><p>
Does not matter</p></div><div><p><b>
Minimum Education</b></p><p>
Intermediate/A-Level</p></div><div><p><b>
Degree Title</b></p><p>
Intermediate/A-Level</p></div><div><p><b>
Shift</b></p><p>
Rotating</p></div><div><p><b>
Nature of Job</b></p><p>
Work From Office</p></div></div></div>

Client Service Executive

Join CareCloud and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

CareCloud

About Company

Client Services Executive (International) - QA

Client Service Executive