About Dubai Holding Group Services:

Dubai Holding Group Services is a multi-faceted organization that provides comprehensive support services across the Dubai Holding Group’s diverse portfolio of companies. This includes key industries such as real estate, hospitality, retail, and media, among others. With a commitment to operational excellence, Dubai Holding Group Services centralizes essential functions—such as finance, human resources, and procurement — ensuring efficiency, consistency, and scalability across the group’s operations – as a Shared Services Organization.

Job Purpose:

The Assistant Manager – IT Procurement will play a critical role in supporting the IT procurement function within Dubai Holding Group Services, ensuring the efficient sourcing, negotiation, and management of IT-related goods and services. Given that Group Services operates as an SLA- and KPI-driven function, the role demands exceptional procurement execution under high-pressure conditions, requiring strong vendor management, cost optimization, and compliance oversight to meet stringent performance metrics.

Key Responsibilities:

Procurement Strategy & Sourcing:

• Initiate and complete the RFQ/RFPs procurement lifecycle for all IT required goods & service across the Dubai Holding Group portfolio.
• Strong communication skills and internal/external stakeholder relationship management is required.
• Assist in developing and implementing IT procurement strategies that align with the fast-paced environment and high-performance metrics.
• Identify, evaluate, and work with SRM team to onboard suppliers that can deliver cost-effective, high-quality IT solutions.
• Conduct thorough market research to stay updated on IT trends, pricing, and supplier capabilities, ensuring Dubai Holding remains competitive.

Vendor & Contract Management:

• Manage vendor relationships with a strong focus on performance monitoring, ensuring suppliers consistently meet contractual SLAs and KPIs.
• Support contract drafting, reviewing, and negotiations to secure favorable terms for IT procurement, minimizing risk while maximizing value.
• Continuously assess vendor performance and escalate any non-compliance issues to ensure service continuity without disruptions.

Procurement Execution & Cost Optimization:

• Handle the end-to-end procurement process for IT hardware, software, cloud services, and professional IT services, ensuring rapid turnaround to meet business needs.
• Work closely with IT, Data Security, Data Protection, and Legal to balance cost-efficiency with quality, performance, and compliance requirements.
• Drive cost optimization initiatives while ensuring zero compromise on service quality and business continuity.

Compliance & Risk Management:

• Ensure IT procurement activities strictly adhere to Dubai Holding’s procurement policies, regulatory requirements, and internal governance structures.
• Identify and mitigate risks related to IT procurement, including contract risks, vendor reliability, and compliance breaches.
• Maintain meticulous procurement documentation to facilitate audits, performance tracking, and continuous improvement.

Stakeholder Collaboration & High-Pressure Management:

• Act as a key liaison between IT, procurement, and business units to rapidly address procurement needs in a dynamic, SLA-driven environment.
• Work proactively with stakeholders to anticipate demand and avoid procurement bottlenecks that could impact KPIs.
• Provide insights and recommendations on IT procurement trends, process enhancements, and supplier innovations to improve operational efficiency.

Qualifications & Experience:

• Bachelor’s degree in business, Procurement, IT, Supply Chain, or a related field.
• 5+ years of experience in IT procurement, and/or IT Department, preferably in a corporate or high-performance, SLA/KPI-driven environment.
• Strong knowledge of IT procurement categories, including software licensing, cloud services, hardware, and IT professional services.
• Proven experience in contract negotiations and supplier performance management.
• Familiarity with procurement systems (e.g. Oracle Fusion, or similar).
• Familiarity with Office Suite programs (e.g., Excel & PowerPoint)

Skills & Competencies:

• Ability to perform under pressure in a KPI-driven environment with aggressive targets.
• Strong negotiation, analytical, and decision-making skills.
• Exceptional stakeholder management and communication skills, with the ability to influence senior decision-makers.
• Deep understanding of IT category management and total cost of ownership (TCO) principles.
• Knowledge of UAE procurement regulations and compliance standards is a plus.

About the Benefits:

At Dubai Holding, we're committed to nurturing the success and well-being of our colleagues. Join our dynamic and diverse team, and enjoy a comprehensive benefits package that includes competitive compensation, career development opportunities, and a collaborative work environment. We strongly believe in creating an empowered workforce that will help us build a connected city for tomorrow. We are committed to attracting the brightest minds and nurturing the most pioneering candidates who desire to make a great impact on the future of Dubai.