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Location:
Islamabad, Pakistan
Department: Information Technology
Job Description

Last Date: Thursday, April 17, 2025


Job Detail


Job Ref #:
Job/5492/04/03/2025

Age Limit:
22
  • 32

    Experience:

    Posted Date:
    Thursday, April 3, 2025

    Salary:
    Market Competitive




    Job Description:

    Qualification & Experience:

    Essential:

    • BS Computer Science / Information Technology / Software Engineering having 01 year of experience in relevant field.

    Desirable:

    • MS Computer Science / Information Technology / Software Engineering having 02 to 03 years of experience in relevant field.
    • Essential with additional MBA or equivalent

    Key Responsibilities:

    • Level-2 Support for Institutions: Resolve complex CMS issues related to login, attendance, surveys, portals, registration, academic terms, enrollment, and clearance.
    • Level-1 Support for Directorates: Address basic CMS issues and escalate unresolved cases to higher support levels.
    • Issue Management & Process Optimization: Oversee ticket tracking, prioritization, and resolution while maintaining detailed logs for performance analysis. Identify trends and suggest proactive solutions to reduce frequent user challenges.
    • User Training & Knowledge Development: Develop and conduct advanced training sessions for end-users and junior helpdesk staff. Maintain updated user manuals, FAQs, and best practice guides.
    • Stakeholder Coordination & Communication: Act as the primary liaison between institutions, directorates, and technical teams to ensure seamless CMS operations. Provide regular updates to leadership on critical issues and resolutions.
    • System Performance Monitoring & Enhancement: Continuously monitor CMS functionality, analyze performance metrics, and propose necessary optimizations. Assist in testing and implementation of system updates, patches, and configurations.
    • Strategic Reporting & Continuous Improvement: Generate and present analytical reports on helpdesk performance, issue trends, and user feedback. Recommend enhancements to CMS workflows and automation for improved efficiency.

    Knowledge/Skills/Abilities:

    Essential:

    • CMS Solutions
    • ERP Solutions
    • User Guides and Manuals
    • Technical Documentation

    Desirable:

    • IT Helpdesk Management
    • Customer Care

    Training / Certifications:

    • ODOO Functional Consultant ISO 21001

    Terms & Conditions:

    • Candidates are required to attach scanned copies of their documents (Academics / Professional).
    • Last education certificate/degree must be attested/verified by HEC.

    Candidates may be considered ineligible for the post due to any of the following reasons:
    • 3rd Div in academic career / weak academic profile.
    • NUST employees with less than one year of service with NUST and / or absence of NOC from Head of Institution.
    • In process of pursuing a required degree.
    • Medically unfit.
    • Only selected candidates will be contacted and issued offer letter.
    • Candidates serving in Govt departments, Armed forces may apply through their respective parent department / organizations. Late / incomplete applications will be ignored. Only short-listed candidates will be considered / called for test / interview and no TA / DA will be admissible.
    • NUST reserves the right to cancel, modify / terminate the recruitment programme due to any reason, without notice, at any time.

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    NUST
    Assistant Manager CMS Help Desk - ICT P&D Dte