POSITION SUMMARY:

The Human Resources Associate serves as the primary contact of the Office of Human Resources with other colleges and offices; by responding to enquiries and satisfying customers’ needs. The HR Associate coordinates and performs a wide variety of support activities including secretarial services, administration processes for recruitment, maintenance of employee data, confidential assignments for the office; whilst creating an added value resource to the overall office by enhancing its procedures and customer service delivery.

MAIN DUTIES:

• Provides staff and office support for the office / college, that include screening and handling telephone communications, greeting and directing visitors, and dealing with administrative issues and inquiries as they arise;
• Organizes and facilitates meetings and special events; schedules and coordinates dates and times, venues, attendance, agendas, and facilities; takes minutes, and provides administrative support and follow-up on matters arising from meetings;
• Assists with resolving employee queries and to educate staff about policies and procedures as appropriate
• Composes and prepares written documentation and correspondence for the office; screens and evaluates incoming and outgoing correspondence and prepares responses as appropriate;
• Assists in the scheduling and coordination of the Director’s appointments and travel arrangements.
• Gathers, enters, and/or updates data to maintain office records and databases, as appropriate; establishes and maintains files and records for the office.
• Guides and oversees the work of newly appointed junior staff and/or trainee students when engaged in related support activities;
• Coordinates and oversees the day-to-day management of supplies and equipment for the office;
• For each new starter creates a file and maintain accurate record and documents and for existing staff, assists in maintaining employee information databases;
• Issues relevant letters related to employment letters, office letters and any other relevant communications;
• Performs miscellaneous job-related duties as assigned.
• Understands and adheres to Ajman University’s Code of Conduct Policy;

KNOWLEDGE & SKILLS:

• Records maintenance skills.
• Strong interpersonal and communication skills and the ability to work effectively with staff from a diverse community.
• Ability to create, compose, and edit correspondence and other written materials.
• Skill in organizing resources and establishing priorities.
• Word processing and/or data entry skills.
• Ability to coordinate and organize meetings and/or special events.
• Database management skills.
• Knowledge of planning and scheduling techniques.
• Ability to provide leadership and guidance to administrative support staff and/or students.
• Demonstrate effective organizational skills, human relations and communications skills.
• Deliver high level of customers’ service.
• Ability to be confidential and consistent attention to details.
• Must be able to work in a fast-paced environment.
• Good knowledge in preparing reports, proposals, research methods and generating basic analytical techniques.
• High energy, positive attitude, high degree of initiative.
• General office administrative and secretarial skills.

QUALIFICATIONS AND EXPERIENCE:

• Bachelor’s degree in Business Administration, Human Resources Management, or equivalent.
• At least 3-5 years of experience that is directly related to the duties and responsibilities specified.
• Excellent written & spoken command of both English and Arabic languages.
• Proficiency in using computer and Microsoft Office package.

WORKING CONDITIONS:

• Work is normally performed in a typical interior/office work environment.
• No or very limited physical effort required.
• No or very limited exposure to physical risk.

SUPERVISION:

• Reporting to: Director of Human Resources
• Subordinates: N/A