Qureos Mentor

ajman university

<div>Position Summary
The Receptionist serves as the first point of contact for students, staff, visitors, and external stakeholders. This role ensures a welcoming, professional, and efficient front-desk experience while providing administrative and clerical support to maintain smooth office operations.
Key Responsibilities
<ul><li>Greet and assist students, faculty, staff, and visitors in a courteous and professional manner.
</li><li>Manage incoming calls, emails, and inquiries, directing them to the appropriate departments.
</li><li>Maintain the reception area to reflect Ajman University&rsquo;s professional image.
</li><li>Schedule and coordinate appointments, meetings, and room bookings as required.
</li><li>Provide basic information about Ajman University programs, services, and facilities.
</li><li>Support administrative tasks such as filing, photocopying, and handling correspondence.
</li><li>Assist in distributing internal communications and mail.
</li><li>Ensure compliance with university policies and procedures in front-desk operations.
</li><li>Handle confidential information with discretion.
</li><li>Provide additional support to office staff during events, student recruitment activities, or peak operational periods.
</li></ul>Qualifications &amp; Skills
Education:
<ul><li>High school diploma or equivalent required; diploma/degree in Administration or related field preferred.
</li></ul>Experience:
<ul><li>1&ndash;2 years of experience in reception, front office, or customer service roles.
</li><li>Experience in higher education or service industries is an advantage.
</li></ul>Technical Skills:
<ul><li>Proficiency in MS Office (Word, Excel, Outlook).
</li><li>Familiarity with office equipment (telephone systems, printers, photocopiers).
</li><li>Knowledge of CRM or student information systems is a plus.
</li></ul>Core Competencies:
<ul><li>Strong communication and interpersonal skills.
</li><li>Professional appearance and demeanor.
</li><li>Excellent organizational and multitasking abilities.
</li><li>Customer-service orientation and problem-solving mindset.
</li><li>Ability to work independently and collaboratively in a fast-paced environment.
</li></ul>What We Offer
<ul><li>A professional and supportive environment within a leading UAE higher education institution.
</li><li>Opportunities for training and development.
</li><li>The chance to be part of Ajman University&rsquo;s welcoming and student-focused culture.</li></ul></div>

Receptionist - UAE Nationals Only

<div><div>SUMMARY OF FUNCTIONS:
Ajman University seeks a creative, detail-oriented, and versatile Marketing Copywriter to join its dynamic Content Strategy and Media Relations team. The role is responsible for developing engaging, persuasive, and brand-aligned content across digital, print, video, and campaign platforms. The successful candidate will play a key role in advancing the University&rsquo;s strategic objectives by enhancing its reputation, attracting and engaging prospective students, promoting research and innovation, and strengthening community and stakeholder engagement. 
ESSENTIAL DUTIES &amp; RESPONSIBILITIES:
<ul><li>Develop compelling, audience-focused marketing content for websites, landing pages, brochures, email campaigns, scripts, speeches, and institutional campaigns.
</li><li>Optimize all digital content for search engines (SEO), ensuring alignment with best practices for discoverability, ranking, and engagement.
</li><li>Craft messaging to support strategic initiatives such as accreditation, global rankings, research impact, fundraising, and institutional transformation.
</li><li>Produce editorial content, including op-eds, thought leadership articles, and feature stories for internal and external publications.
</li><li>Maintain a consistent and distinctive brand voice across all channels, adapting tone and style to suit diverse platforms and audiences.
</li><li>Collaborate with translators/editors to ensure bilingual content (English and Arabic) is accurate, culturally appropriate, and impactful.
</li><li>Work closely with designers, videographers, and the social media team to ensure alignment between visual and written communications.
</li><li>Contribute to content planning and scheduling, provide creative input into content strategy, and refine materials based on performance insights.
</li></ul></div>QUALIFICATIONS &amp; EXPERIENCE:
<ul><li>Bachelor&rsquo;s degree in Marketing, Communications, Journalism, English, or a related field.
</li><li>Minimum of five (5) years of experience in marketing copywriting or content development.
</li><li>Exceptional writing, editing, and proofreading skills in English; proficiency in Arabic is highly desirable.
</li><li>Demonstrated ability to create content in various formats, including long-form writing, scripts, and advertising copy.
</li><li>Strong knowledge of SEO principles, keyword usage, and content optimization strategies.
</li><li>Proven ability to manage multiple projects and meet deadlines in a fast-paced environment.
</li><li>Familiarity with higher education audiences and communication styles is an advantage.
</li></ul>KEY ATTRIBUTES
<ul><li>Creative and adaptable writer with a strong understanding of audience engagement and tone.
</li><li>Collaborative team player with excellent interpersonal and communication skills.
</li><li>Detail-oriented, organized, and consistent in meeting deadlines.
</li><li>Proactive, curious, and receptive to feedback and continuous learning.
</li></ul>WORKING CONDITIONS:
<ul><li>Work is performed in a standard office environment.
</li><li>Minimal physical effort required.
</li><li>Minimal exposure to physical risk.
</li></ul>SUPERVISION:
<ul><li>Reports to: Senior Manager, Content Strategy and Media Relations
</li><li>Subordinates: N/A</li></ul></div>

Marketing Copywriter - UAE Nationals Only

<div>SUMMARY OF FUNCTIONS:
<ul><li>Operate various types of buses to transport students between locations, interstate trips, scheduled routes in a city. work early morning, late evening and weekend shifts, and fully responsible for the safety of their students. and must do their best to avoid accidents.
</li><li>Ensure that their vehicle is maintained appropriately. include both regular and preventative maintenance.
</li><li>keep records of their commute times and report mechanical issues, delays or other dilemmas.
</li></ul>ESSENTIAL DUTIES &amp; RESPONSIBILITIES:
<ul><li>Ensure compliance with UAE&rsquo;s traffic laws and regulations governing the operation of a vehicle for passenger use.
</li><li>Follow precise schedules and must adjust their driving according to traffic and weather conditions to arrive at each stop at the designated time.
</li><li>Ensure the safety of the students and keep the bus in safe working condition.
</li><li>Keep records of their commute times and report mechanical issues, delays or other dilemmas.
</li><li>Pick up students at stops along established routes and drop them off at university, (Round).
</li><li>Transport students and faculty to special events, such as field trips or sporting events.
</li><li>Ensure that the vehicles are operating properly each day by testing brakes, tires and other components and report any non-routine problems or malfunctioning equipment to management.
</li><li>Keep track of the amount of fuel used, number of students transported, and miles driven, which they typically report to supervisors each week.
</li><li>Follow specified instructions, procedures, and standards for the efficient and safe operation of the vehicle, and for the care and safety of passengers.
</li><li>Perform other duties as assigned.
</li></ul>QUALIFICATIONS &amp; EXPERIENCE:
<ul><li>High school certification.
</li><li>Two years of experience that is directly related to duties and responsibilities specified.
</li><li>Valid UAE heavy bus driving license.
</li></ul>KNOWLEDGE &amp; SKILLS:
<ul><li>Excellent customers service skills.
</li><li>Very Good communication skills in Arabic /English languages or both.
</li><li>Active listener.
</li><li>Excellent knowledge of UAE roads.
</li><li>Good knowledge of UAE traffic laws and regulations governing the operation of a commercial passenger vehicle.
</li><li>Clear driving records without traffic violations.
</li></ul>WORKING CONDITIONS:
<ul><li>Work involves moderate exposure to unusual elements, such as extreme temperatures, dirt, dust, fumes, smoke, unpleasant odors, and/or loud noises.
</li><li>Light physical effort. Requires some standing or walking.
</li><li>Work environment involves some exposure to hazards or physical risks, which require following basic safety precautions.
</li><li>Work flexible hours as appropriate to program requirements and may be required to remain on-call (work early morning, late evening and weekend shifts).
</li></ul>SUPERVISION:
Reports to: Head of Transportation Unit.</div>

Heavy Vehicle Driver

<div>SUMMARY OF FUNCTIONS:
The Business Development Executive is a key growth role for CCEE, responsible for building strategic partnerships, expanding open/custom/online program portfolios, and achieving revenue and enrollment targets. The role requires strong operational execution and market development, close coordination with internal AU units, and active engagement with industry partners and accreditation bodies to ensure offerings are relevant, compliant, and financially sustainable. 
ESSENTIAL DUTIES &amp; RESPONSIBILITIES:
<div><ul><li>Recommend and execute CCEE&rsquo;s business development strategy: target sectors, product mix (open, custom, online), pricing/fees, promotional channels, and partnership roadmaps.
</li></ul><ul><li>Own the full sales cycle&mdash;prospecting, qualification, solution scoping, proposals, pricing, negotiation, contracting, and account management; maintain and grow key accounts.
</li></ul><ul><li>Build and manage a robust pipeline in CRM; forecast revenue, track conversion metrics, and report performance to targets.
</li></ul><ul><li>Develop and manage partnerships with corporations, government entities, professional associations, and material manufacturers/distributorsfor sponsorships, in-kind support, and co-branded education.
</li></ul><ul><li>Coordinate accreditation with local and international bodies (e.g., CMEs approvals): submissions, evidence, compliance tracking, renewals.
</li></ul><ul><li>Collaborate with Academic Leads/Program Chairs to shape market-driven curricula, delivery formats, schedules and quality standards.
</li></ul><ul><li>Plan and execute go-to-market with Marketing/Strategic Communications: messaging, digital campaigns, events, webinars, lead-nurture flows.
</li></ul><ul><li>Operations leadership: run end-to-end delivery for courses (room/LMS setup, faculty &amp; speaker onboarding, learner support, logistics, vendors, materials, evaluations, certificates) with SLAs and SOPs.
</li></ul><ul><li>Hiring &amp; team building: lead or support recruitment across sales, operations, marketing, and the selection/contracting of course &amp; program supervisors and speakers; coordinate onboarding and performance follow-up.
</li></ul><ul><li>Drive development and scaling of online courses (LMS, virtual classrooms, webinar platforms); monitor learner experience, completion analytics, and improvements.
</li></ul><ul><li>Prepare business cases, budgets, and profitability analyses; monitor margins and implement improvement plans.
</li></ul><ul><li>Organize high-visibility promotional activities (info sessions, webinars, roundtables) to strengthen CCEE&rsquo;s brand and pipeline.
</li></ul><ul><li>Maintain program currency: monitor market/competitor trends and recommend portfolio refreshes each term.
</li></ul><ul><li>Produce monthly/quarterly pipeline &amp; revenue reports and an annual business development report.
</li></ul>Perform other related duties as assigned by the Executive Director, CCEE. 
<ul><li>
</li></ul></div>QUALIFICATIONS &amp; EXPERIENCE
<ul><li>Bachelor&rsquo;s of surgery in Medicine or Dentistry (MBBS or BDS)
</li><li>Assessor Qualification is a plus
</li><li>Minimum 3 years of experience in Continuing/Executive Education in the UAE in the fields of Medicine, Health, Dentistry and Beauty with proven program growth and partner acquisition.
</li><li>Minimum 3 years of strong operational experience leading end-to-end delivery of training/CE programs (onsite and online), including logistics, vendor management, scheduling, and learner support.
</li><li>Minimum 3 years of experience in sales/sales management with measurable results in revenue and enrollments.
</li><li>Demonstrated experience in online courses (LMS administration, virtual classrooms, webinar tools) and continuing education compliance.
</li><li>Solid experience in marketing (digital campaigns, events, content, lead generation) and funnel optimization.
</li><li>Very good experience hiring across sales, operations, marketing, and in contracting/overseeing course &amp; program supervisors and external speakers.
</li><li>Strong connections with material mother companies in the region for sponsorships and partnerships.
</li><li>Proven experience liaising with local and international accreditation bodies (applications, documentation, renewals).
</li>Advanced bi-lingual communication (English required; Arabic an advantage). 
<li>
</li></ul>KNOWLEDGE &amp; SKILLS
<ul><li>Ability to engage effectively with academic and corporate stakeholders; excellent interpersonal, presentation, and negotiation skills.
</li><li>Strategic + operational planning aligned to AU goals with a revenue-generation mindset and clear KPI ownership.
</li><li>Strong financial acumen: pricing, budgeting, margin analysis, contract terms.
</li><li>High emotional intelligence, professional presence, and collaborative work style.
</li>Data-driven approach to pipeline management, campaign performance, learner outcomes, and operational KPIs (SLA adherence, on-time course delivery, satisfaction scores). 
<li>
</li></ul>WORKING CONDITIONS
Work is normally performed in a typical office environment. The position may require work after hours, on weekends/holidays, and in emergencies (&ldquo;on-call&rdquo;). Travel within the UAE and occasionally abroad may be required for partner development, events, and accreditation engagements.
SUPERVISION
Reports to: Director, Center for Continuing Education &amp; Enterprises (CCEE)</div>

Business Development Executive (for UAE Nationals only)

<div>SUMMARY OF FUNCTIONS:
Coordinates oversees, and/or performs various support activities, secretarial services, and confidential assignments for the Office of the Chancellor.
ESSENTIAL DUTIES &amp; RESPONSIBILITIES:
<ul><li>Provides support to all stakeholders, including faculty, staff, students, and others, by screening and handling telephone communications, greeting and directing visitors, and addressing administrative issues and inquiries.
</li><li>Organizes and facilitates meetings and special events, scheduling and coordinating dates, times, venues, attendance, agendas, and facilities. Takes minutes and provides administrative support and follow-up on matters arising from meetings.
</li><li>Composes and prepares documents and correspondence for the office; handles incoming and outgoing correspondence and prepares responses as appropriate.
</li><li>Drafts, prepares, and edits presentations as requested.
</li><li>Translates documents from Arabic to English and vice versa.
</li><li>Handles the travel arrangements for the office.
</li><li>Gathers, enters, and updates data to maintain the office&rsquo;s records and databases, as appropriate; establishes and maintains the filing system/archive of the office.
</li><li>Guides and oversees the work of newly appointed junior staff and/or trainee students when engaged in related support activities.
</li><li>Orders, replenishes, and maintains office supplies and equipment.
</li><li>Enhances professional growth and development through participation in educational programs, in-service meetings, and workshops.
</li><li>Performs miscellaneous job-related duties as assigned.
</li></ul>QUALIFICATIONS &amp; EXPERIENCE:
<ul><li>Bachelor&rsquo;s degree in business administration or a related field.
</li><li>3- 5 years of experience directly related to the duties and responsibilities specified.
</li></ul>KNOWLEDGE &amp; SKILLS:
<ul><li>Strong organizational skills and the ability to prioritize workflow.
</li><li>Strong interpersonal and communication skills and the ability to work effectively with staff from a diverse community.
</li><li>Ability to create, compose, and edit correspondence, presentations, and other written materials.
</li><li>Ability to coordinate and organize meetings and/or special events.
</li><li>Excellent customer service skills.
</li><li>Database management skills.
</li><li>Knowledge of planning and scheduling techniques.
</li><li>Ability to provide leadership and guidance to administrative support staff and/or students.
</li><li>Fluency in English and Arabic.
</li></ul>SUPERVISION:
Reports to: Senior Manager, Office of the Chancellor
Subordinates: N/A</div>

Administrative Officer - UAE Nationals Only

<div>Supervisory Responsibilities:
&bull;Recruit, hire and retain a diverse group of staff members.&bull;Lead and oversee the daily workflow of the Office of Human Resources.
<ul><li>Provide constructive and timely performance management cycles
</li></ul>.&bull;Ensure full compliance of HR policies, procedures and practices with University&rsquo;s strategic plans and applicable laws and regulations.
Essential Duties and Responsibilities:
<div><ul><li>Identify key strategic and operational improvement areas in the field of human resources management and development.
</li></ul><ul><li>Design the University&rsquo;s structures that facilitate the accomplishment of the organizational strategic goals and objectives.
</li></ul><ul><li>Establish and implement short and long-term human resources goals, objectives, strategic plans, policies, and standard operating procedures.
</li></ul><ul><li>Plan, lead, develop, coordinate and implement policies, processes, trainings, initiatives and surveys to align the University's human resources with its strategic needs and priorities.
</li></ul><ul><li>Conduct research, benchmarks and analysis of HR trends; including review of reports and metrics from the human resources information system (HRIS) and talent management system.
</li></ul><ul><li>Monitor and ensure the University's compliance with federal and local employment laws and regulations, adopt best practices, review and modify policies and practices to maintain full compliance.
</li></ul><ul><li>Maintain knowledge of trends, best practices, regulatory changes, and new technologies in human resources and talent management; apply this knowledge to communicate changes in policies, practices and resources with senior management.
</li></ul><ul><li>Provide strategic advice on the optimal staffing structures, salaries and benefits; ensure full regulatory compliance and recommend effective approaches to attract, develop and retain qualified and competent staff members.
</li></ul><ul><li>Manage and follow up the grievances and disciplinary affairs of staff members and pursue satisfactory resolutions with all concerned parties.
</li></ul><ul><li>Implement various strategies and initiatives in line with University&rsquo;s strategic plans to maintain an attractive and stable work atmosphere; plan and implement entertainment, recreational and staff recognition events.
</li></ul><ul><li>.Ensure impartial and transparent performance appraisal system, and recommend fair and equitable compensation programs.
</li></ul><ul><li>.Contribute to long-term goals around business and people development, including succession planning, talent acquisition and retention.
</li></ul><ul><li>Lead the analysis of employee feedback and data, with the aim of creating a better working environment and culture.
</li></ul><ul><li>Responsible for continuous improvement and innovation related to refining processes, addressing performance issues, creating action plans, and ensuring proper training and professional development of staff members.
</li></ul><ul><li>Advise the senior management and guide staff members by developing HR guidelines, communicating them across all levels and enforcing the University&rsquo;s values.
</li></ul><ul><li>Perform miscellaneous job-related duties as assigned.
</li></ul></div>Qualifications and Experience:
<div><ul><li>A Master&rsquo;s degree in human resources management, MBA and professional certification (CIPD Level 5, 7, SHRM Certificate) is highly preferred.
</li></ul><ul><li>.B.A. degree in Human Resources Management, Business Administration or any related field.
</li></ul><ul><li>A minimum of ten years work experience within the human resources domain or any related field, with a minimum of five years&rsquo; experience in a supervisory/ managerial level, preferably within higher education.
</li></ul></div>Knowledge and Skills:
<ul><li>Ability to develop strategies, policies, procedures, and KPI&rsquo;s.
</li><li>Strong computer skills and digital transformation oriented.
</li><li>Proficient with Microsoft Office Suite and ERP environment.
</li><li>Solid knowledge of budget preparation and implementation techniques
</li><li>Ability to lead and train staff members and schedule work assignments.
</li><li>Analytical, problem-solving and critical thinking skills
</li><li>Ability to develop and maintain highly automated and paperless systems.
</li><li>Ability to deal with complex situations and use independent judgment.
</li><li>Ability to work effectively, under pressure, and within a diverse community.
</li><li>Ability to analyze problems and develop creative solutions.
</li><li>Knowledge of contemporary practices of human resource management.
</li><li>Strong interpersonal and negotiation skills.
</li><li>Organizational skills and attention to details.
</li><li>Proven time management skills and ability to meet strict deadlines.
</li><li>Strong supervisory and leadership skills.
</li><li>Thorough knowledge of employment-related laws and regulations.
</li></ul>Working Conditions:
<ul><li>Work is normally performed in a typical interior/office work environment.
</li><li>No or very limited physical effort is required
</li><li>No or very limited exposure to physical risk.
</li></ul>Supervision :
Reports to: Vice Chancellor for Financial and Administrative Affairs
Subordinates :
<ul><li>Senior Manager, Rewards &amp; Manpower
</li><li>Manager, Talent Acquisition
</li><li>Manager, HR Operations
</li><li>Senior Talent Development Officer
</li><li>HR Associate</li></ul></div>

Senior Director of Human Resources

<div>ESSENTIAL DUTIES &amp; RESPONSIBILITIES: 
<ul><li>Collect, organize, and analyze research-related data from internal and external sources such as Scopus, SciVal, QS tracker etc.
</li><li>Develop and maintain databases to track faculty research outputs, publications, citations, funding, and rankings performance.
</li><li>Prepare data-driven reports to support institutional research strategies and decision-making and setting strategies for the rankings.
</li><li>Assist in the preparation of research-related reports for accreditation, rankings, and strategic planning.
</li><li>Monitor and evaluate research performance metrics against global benchmarks.
</li><li>Support faculty and researchers with data analysis for grant applications and research projects.
</li><li>Collaborate with IT and research teams to implement automated data collection tools where possible.
</li><li>Ensure data accuracy, consistency, and integrity in all reports and analytics
</li></ul>QUALIFICATIONS &amp; EXPERIENCE:
<ul><li>A Bachelor&rsquo;s or preferably Master&rsquo;s degree in Data Analytics, Information Technology, Engineering, Computer Science, or a related field.
</li><li>Minimum 3-5 years of experience as research data analyst, in a university or research-intensive institute.
</li></ul>KNOWLEDGE &amp; SKILLS:
<ul><li>Proficiency in data analysis tools such as Python, R, SQL, or Power BI.
</li><li>Experience with research databases such as Scopus, SciVal, Web of Science, or Google Scholar.
</li><li>Strong skills in Excel/PowerBI, statistical modeling, and data visualization.
</li><li>Familiarity with university research metrics and global ranking methodologies.
</li><li>Experience in handling large datasets and generating analytical reports.
</li><li>Strong analytical and problem-solving abilities.
</li><li>Excellent written and verbal communication skills.
</li><li>Ability to work independently and collaboratively in a fast-paced academic setting.
</li><li>Excellent interpersonal and communication skills, with the ability to effectively correspond and interact with faculty, academic colleges, and other offices within Ajman University.
</li><li>Excellent written communication skills in English and preferably in Arabic, with the ability to craft professional and concise emails and other documents.
</li><li>Strong time-management skills and the ability to proactively prioritize and manage competing tasks and deadlines.
</li><li>Must possess exceptional record-keeping skills and a dedication to maintaining the highest standards of accuracy and organization.
</li><li>Ability to work effectively and collaboratively in a team environment, while also able to work independently and take initiative.
</li><li>Ability to adapt to changing priorities, effectively managing workload and deadlines in a change while maintaining a high standard of quality in all work products.
</li><li>Exceptional problem-solving skills, with the ability to identify issues and develop creative solutions to overcome challenges.
</li><li>Strong analytical skills, with the ability to analyze data and develop insights to support decision-making processes.
</li><li>Ability to manage multiple responsibilities and successfully completing projects in an academic or research setting.</li></ul></div>

Research Data Analyst - UAE Nationals Only

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