UK's leading translation and interpretation company TRANSLATION EMPIRE is looking for experienced Customer Support Representatives with exceptional communication skills in English, for our office based in Bahria Town, phase 7 Rawalpindi.


Responsibilities:

• Manage/handle the incoming calls professionally
• Identify and assesses customers' need to achieve satisfaction
• Giving follow-up calls to the customers at a specified date and time
• Keep records of customer interactions
• Follow communication procedures, guidelines, and policies
• Managing a large number of outbound calls
• Following call centre scripts when handling different topics
• Identify interpreter's needs, clarify information, research every issue, and provide solutions
  
  
  

Requirements


Qualification:

• Must be O levels, A levels or graduate with BBA/MBA preferred
• Excellent English communication skills
  
  
  

Skills Required:

Go-getter attitude focused approach, calm, proactive, hardworking as well as intelligent working, time-driven, soft-spoken, dedicated to assigned tasks, quick learner, team player as well as solid individual player, solution provider.

Location: Bahria Town, phase 7

Timings: UK timings

Benefits:

• Market Competitive Salary
• Health Insurance, Leave Encashment, Annual leave
• Learning and Career Development