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Abacus
Team Lead Operations - International
Location:
Lahore, Pakistan
Department: Management
Job Description
Key Responsibilities:
Client Management:
- Build and maintain strong relationships with international clients, ensuring their needs and expectations are met.
- Act as the primary point of contact for client inquiries and escalations, addressing concerns promptly and professionally.
- Prepare and deliver regular reports and updates to clients, showcasing progress and results.
Strategy and Planning:
- Develop and execute strategic plans to drive the success of international debt negotiation campaigns.
- Analyze market trends and data to identify opportunities for improvement and growth.
- Collaborate with other departments to align strategies and ensure cohesive execution.
Compliance and Reporting:
- Ensure all debt negotiation activities comply with relevant laws, regulations, and company policies.
- Maintain accurate and up-to-date records of negotiations and settlements.
- Prepare and present detailed reports on team performance, campaign results, and other key metrics to senior management.
Team Leadership:
- Lead, mentor, and manage a team of debt negotiators, providing guidance and support to achieve individual and team targets.
- Conduct regular team meetings and performance reviews to ensure continuous improvement and professional development.
- Foster a positive and motivating work environment, promoting teamwork and collaboration.
Qualifications:
- Bachelor’s degree in business, Marketing, or a related field.
- Proven experience in sales, with a minimum of 2 years in a leadership role.
- Strong understanding of sales principles and customer relationship management.
- Excellent communication, interpersonal, and organizational skills.
- Ability to analyze data and derive actionable insights.
Benefits:
- 2 Fixed Off days
- Medical Life Insurance IPD + OPD
- Annual, Casual and Sick Leaves
- Annual Increment and Bonus (Performance based)
Abacus
Team Lead Operations - International