Qureos Mentor

Abacus

<div>
 
 
 Job description:
 
 
 
 We are hiring
 
 Customer Support Specialist
 
 for a growing
 
 FinTech support project
 
 . If you have experience in
 
 email and chat support
 
 and understand digital banking services, we encourage you to apply.
 
 
 
 Salary:
 
 Attractive- Market Competitive
 
 
 
 Schedule:
 
 5 Days a Week
 
 
 
 Timings:
 
 Fixed
 
 US Shift
 
 
 
 
 Benefits:
 
 Medical Benefits, US Holidays
 
 
 
 Location:
 
 In-Person- Lahore
 
 
 Job Responsibilities
 
 <ul>
 <li>
 Handle customer queries related to
 
 digital payments, transfers, account access, and transaction issues
 
 .
 </li>
 <li>
 Provide support through
 
 email and live chat
 
 channels.
 </li>
 <li>
 Investigate and resolve issues such as
 
 failed transactions, verification problems, and payment delays
 
 .
 </li>
 <li>
 Maintain accurate records of customer interactions in the
 
 CRM system
 
 .
 </li>
 <li>
 Coordinate with internal teams to resolve customer issues quickly.
 </li>
 <li>
 Deliver a
 
 professional and customer-focused support experience
 
 .
 </li>
 </ul>
 
 Requirements
 
 <ul>
 <li>
 Strong
 
 Email and Chat Support
 
 experience.
 </li>
 <li>
 Excellent communication and problem-solving skills.
 </li>
 <li>
 Experience with
 
 Revolute or Western Union customer support
 
 is highly encouraged.
 </li>
 <li>
 Ability to work in
 
 fixed US shift timings
 
 .
 </li>
 </ul>
 
 If you have
 
 FinTech or digital banking support experience
 
 , this is a great opportunity to grow with a professional team.
 
</div>

Customer Support Specialist- FinTech

<div>
 
 Job Description &ndash; Business Development Executive &ndash; Abacus
 
 
 
 Seeking a motivated and results-driven Sales Executive to join our sales team. In this role, he will be responsible for generating new business opportunities, building strong client relationships, and driving revenue growth. The ideal candidate is a hunter with a proven track record of meeting or exceeding sales targets and a passion for solving client challenges.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 New Business Development: Proactively identify, qualify, and pursue new sales leads through outbound prospecting, networking, and leveraging marketing-generated inquiries.
 </li>
 <li>
 Full Sales Cycle Management: Manage the entire sales process from initial contact and product demonstration to negotiation, closing, and contract execution.
 </li>
 <li>
 Client Relationship Management: Build and maintain strong, long-lasting relationships with key decision-makers and stakeholders.
 </li>
 <li>
 Market Expertise: Develop a deep understanding of our products/services, the competitive landscape, and target industry trends to effectively articulate our value proposition.
 </li>
 <li>
 Pipeline &amp; Forecasting: Maintain an accurate and robust sales pipeline using our CRM providing regular forecasts and activity reports to sales leadership.
 </li>
 <li>
 Collaboration: Work closely with preslaes, customer services and implementation teams to ensure a seamless customer journey and provide market feedback.
 </li>
 <li>
 Required Qualifications &amp; Skills
 </li>
 <li>
 Experience: Minimum of 2-3 years of proven experience in a B2B sales or business development role, with a consistent track record of meeting or exceeding quotas. Preference is IT Cloud Sales
 </li>
 <li>
 Sales Skills: Mastery of the sales process, including prospecting, objection handling, value-based selling and negotiation.
 </li>
 <li>
 Communication: Exceptional verbal and written communication, presentation and interpersonal skills.
 </li>
 <li>
 Technological Proficiency: Experience with CRM software and sales enablement tools (e.g., LinkedIn Sales Navigator, Gong).
 </li>
 <li>
 Mindset: Self-motivated, resilient, and goal-oriented with a strong "hunter" mentality. Ability to work independently and as part of a team.
 </li>
 <li>
 Organization: Excellent time management and organizational skills with acute attention to detail.
 
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Experience selling in the SaaS, Manufacturing, Professional Services industry.
 </li>
 <li>
 Experience with SAP, Oracle, Oddo, Microsoft is preferred.
 </li>
 <li>
 Bachelors degree in Business Administration, Marketing, or a related field.
 
 </li>
 </ul>
</div>

Business Development Executive

<div>
 Abacus is looking for a
 
 Scrum Master
 
 who will be working closely with enterprise clients. You will be given hands-on exposure to Agile project delivery while working closely with cross-functional teams and key stakeholders.
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Facilitating all Scrum ceremonies including Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives
 </li>
 <li>
 Ensuring adherence to Agile principles and Scrum framework within the team
 </li>
 <li>
 Removing impediments and resolving blockers that may impact sprint goals
 </li>
 <li>
 Coaching team members on Agile best practices and fostering a collaborative, high-performance environment
 </li>
 <li>
 Working closely with Product Owners to manage and prioritize the product backlog
 </li>
 <li>
 Tracking sprint progress and maintaining transparency using Agile tools (e.g., Jira, Azure DevOps)
 </li>
 <li>
 Ensuring timely delivery of high-quality product increments
 </li>
 <li>
 Collaborating with internal and external stakeholders to ensure smooth project execution
 </li>
 <li>
 Promoting continuous improvement initiatives within the team
 </li>
 <li>
 Maintaining clear communication with stakeholders regarding sprint progress and team performance
 
 
 
 </li>
 </ul>
 
 Requirements:
 
 
 
 <ul>
 <li>
 Bachelors degree in Computer Science, IT, Engineering, or a related field from an HEC recognized university
 </li>
 <li>
 Around 3+ years of experience working as a Scrum Master in Agile environments
 </li>
 <li>
 Strong understanding of Agile methodologies and Scrum framework
 </li>
 <li>
 Scrum certification (CSM, PSM or equivalent) preferred
 </li>
 <li>
 Experience working in telecom or enterprise-level environments will be a plus
 </li>
 <li>
 Proficiency in Agile project management tools such as Jira or Azure DevOps
 </li>
 <li>
 Good communication skills both written and verbal
 </li>
 <li>
 A detail-oriented individual with strong problem-solving and conflict resolution skills
 </li>
 <li>
 A team player who gets along well with others
 </li>
 <li>
 The ability to work on tight timelines
 </li>
 <li>
 Positive &amp; learning attitude
 
 </li>
 </ul>
</div>

Scrum Master

<div>
 
 Job Summary:
 
 
 
 We are seeking a motivated and experienced
 
 SAP PP/QM Consultant
 
 with strong functional expertise in Production Planning (PP) and Quality Management (QM). The candidate should have hands-on experience in implementation, support, and rollout projects.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Configure and support SAP PP and QM modules
 </li>
 <li>
 Handle end-to-end implementation and support activities
 </li>
 <li>
 Gather business requirements and prepare functional specifications
 </li>
 <li>
 Conduct system testing, user training, and go-live support
 </li>
 <li>
 Coordinate with technical team for developments and enhancements
 </li>
 <li>
 Coordinate with MM , SD and FI teams for integrated processes
 </li>
 <li>
 Resolve day-to-day operational issues
 
 
 
 </li>
 </ul>
 
 Required Qualifications &amp; Experience:
 
 
 
 <ul>
 <li>
 1&ndash;3 years of experience in SAP PP/QM
 </li>
 <li>
 At least 1 full-cycle SAP implementation experience
 </li>
 <li>
 Basic knowledge of production processes, MRP, BOM, Routing, Work Centers
 </li>
 <li>
 Good understanding of Quality Planning, Inspection Processes, and Quality Notifications
 </li>
 <li>
 Excellent communication and documentation skills
 </li>
 <li>
 Bachelors degree in Computer Science, Engineering, Supply Chain, or related field
 
 
 
 </li>
 </ul>
 
 Preferred:
 
 
 
 <ul>
 <li>
 Experience in S/4HANA
 </li>
 <li>
 Industry experience in manufacturing or pharmaceuticals
 
 </li>
 </ul>
</div>

SAP PP/QM Consultant

<div>
 
 
 Job description:
 
 
 
 We are hiring
 
 Customer Support Executives
 
 for a growing
 
 FinTech support project
 
 . If you have experience in
 
 email and chat support
 
 and understand digital banking services, we encourage you to apply.
 
 
 
 Salary:
 
 Attractive- Market Competitive
 
 
 
 Schedule:
 
 5 Days a Week
 
 
 
 Timings:
 
 Fixed
 
 US Shift
 
 
 
 
 Benefits:
 
 Medical Benefits, US Holidays
 
 
 
 Location:
 
 In-Person- Lahore
 
 
 Job Responsibilities
 
 <ul>
 <li>
 Handle customer queries related to
 
 digital payments, transfers, account access, and transaction issues
 
 .
 </li>
 <li>
 Provide support through
 
 email and live chat
 
 channels.
 </li>
 <li>
 Investigate and resolve issues such as
 
 failed transactions, verification problems, and payment delays
 
 .
 </li>
 <li>
 Maintain accurate records of customer interactions in the
 
 CRM system
 
 .
 </li>
 <li>
 Coordinate with internal teams to resolve customer issues quickly.
 </li>
 <li>
 Deliver a
 
 professional and customer-focused support experience
 
 .
 </li>
 </ul>
 
 Requirements
 
 <ul>
 <li>
 Strong
 
 Email and Chat Support
 
 experience.
 </li>
 <li>
 Excellent communication and problem-solving skills.
 </li>
 <li>
 Experience with
 
 Revolute or Western Union customer support
 
 is highly encouraged.
 </li>
 <li>
 Ability to work in
 
 fixed US shift timings
 
 .
 </li>
 </ul>
 
 If you have
 
 FinTech or digital banking support experience
 
 , this is a great opportunity to grow with a professional team.
 
</div>

Customer Support Specialist- FinTech (Email & Chat)