Qureos Mentor

Abacus

For nearly 40 years, Abacus has been providing innovative business solutions that help organizations turn their visions into reality. With a focus on industry-specific needs and technology-driven strategies, Abacus delivers exceptional value through consulting, technology integration, and outsourcing services. The company is dedicated to partnering with clients to enhance their operations and achieve leadership in their respective fields.

<div>Job Overview:

As a Analyst, Enterprise Service Desk, you will play a crucial role in resolving technical issues for our Hedge Fund and Private Equity clients. As the first point of contact, you will respond to client issues, collaborate internally and externally to resolve issues, and provide exceptional white-glove service. While this is a client facing support position, it entails a broader and deeper technical skill set and stronger customer service skills than comparable positions within other organizations.

Responsibilities:
<ul>
<li>Provide white-glove technical support to our clients via phone, email, and remote login</li>
<li>Support client workstations (e.g., video cards, drivers), printers, and peripheral equipment (e.g., USB devices).</li>
<li>Proactively and consistently communicate with clients and colleagues</li>
<li>Accurately and promptly record all time in our ticketing system</li>
<li>Proactively manage ticket queue
<ul><li>Ensure all ticket notes and statuses are up to date</li>
<li>Troubleshoot client issues and document all steps up through resolution</li>
<li>Effectively multi-task to manage workload</li>
</ul></li><li>Collaborate on improvement of operational effectiveness</li>
<li>Document, take ownership of, and escalate issues</li>
<li>Meet individual and team KPI targets</li>
<li>Maintain flexibility with respect to work schedule and responsibilities</li>
</ul>
Skills:
<ul>
<li>Excellent customer service skills.</li>
<li>Ability to demonstrate empathy towards clients and colleagues.</li>
<li>Prompt answering of emails, phone calls, and other communications.</li>
<li>Assessment and prioritization of work in a fast-paced environment.</li>
<li>Functioning at a high level under time constraints and pressure.</li>
<li>Self-motivated, detail-oriented, and organized.</li>
<li>Effective communication, interpersonal, organizational, and presentation skills, oral and written.</li>
<li>Appropriate adaptation of communication for the audience (e.g., layperson vs. technical).</li>
<li>Clear and concise identification, isolation, and escalation of hardware, software, network, and systems issues.</li>
<li>Highly developed and process-oriented problem-solving skills.</li>
<li>Knowledge of interconnectivity of O365 Services (e.g., Teams, SharePoint, OneDrive, Outlook).</li>
<li>Continued proactive development of O365.</li>
<li>Management of a multi-tenant environment.</li>
<li>In-depth understanding of Microsoft Support Processes (e.g., opening tickets, troubleshooting).</li>
<li>Management of Active Directory accounts, groups, and permissions.</li>
<li>Duo Security and other MFA applications.</li>
<li>Microsoft Exchange Administration.</li>
<li>Management of Azure Active Directory.</li>
<li>Management of O365 Admin Portal.</li>
<li>Citrix XenApp
<ul><li>Publishing/Managing Citrix applications</li>
<li>Terminate hung sessions</li>
<li>Management of Citrix Director and Citrix Studio</li>
</ul></li></ul><ul><li>Management of MDM technologies (e.g., Intune).</li>
<li>Analysis and resolution of disk space remediation, host down, and ISP alerts from monitoring tools (e.g., Nagios).</li>
<li>Virtual server administration (e.g., VMware vSphere):
<ul><li>Resource (e.g., RAM, virtual drives, and CPU) management</li>
<li>GPO management</li>
<li>Troubleshooting of server performance issues</li>
<li>Server roles management</li>
</ul></li><li>Troubleshooting of DNS, DHCP, and TCP/IP issues.</li>
<li>Print queue installation, configuration, and management.</li>
</ul>
Qualifications:
<ul>
<li>High school diploma or equivalent required.</li>
<li>5+ years of experience in a related field.</li>
<li>A degree or some college a plus.</li>
<li>Technical licenses or training a plus.</li>
<li>Ability to commute to Frisco office on a hybrid basis</li>
</ul>
The Benefits of Working for Abacus
<ul>
<li>Exposure to a diverse array of technologies.</li>
<li>Internal opportunities for career advancement.</li>
<li>Part of a team of experienced technicians that aim to deliver exceptional service</li>
<li>Competitive compensation.</li>
<li>Robust benefits package: medical, dental, vision, disability, life insurance, 401k, and PTO.</li>
<li>Opportunities to further technical education through online courses.</li>
<li>Positive, friendly, and supportive office environment.</li>
<li>Workplace perks including healthy snacks and team-building events.</li></ul></div>

Analyst, Enterprise Service Desk

<div>
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Develop, maintain, and enhance .NET applications using C#, ASP.NET, .NET Core/Framework.
 </li>
 <li>
 Design and implement RESTful APIs and web services.
 </li>
 <li>
 Work with SQL Server (queries, stored procedures, optimization).
 </li>
 <li>
 Collaborate with front-end developers and QA teams to deliver high-quality products.
 </li>
 <li>
 Participate in the full software development lifecycle (SDLC).
 </li>
 <li>
 Debug, troubleshoot, and resolve technical issues.
 </li>
 <li>
 Write clean, scalable, and maintainable code following best practices.
 </li>
 <li>
 Assist in code reviews and contribute to technical documentation.
 
 
 
 </li>
 </ul>
 
 Required Skills &amp; Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's degree in Computer Science, IT, or related field.
 </li>
 <li>
 Minimum 3 years of experience in .NET development.
 </li>
 <li>
 Strong knowledge of:
 </li>
 <ul>
 <li>
 C#, ASP.NET MVC, .NET Core
 </li>
 <li>
 Entity Framework / LINQ
 </li>
 <li>
 SQL Server
 </li>
 <li>
 Web APIs
 
 </li>
 </ul>
 <li>
 Experience with front-end technologies (HTML, CSS, JavaScript, jQuery) is a plus.
 </li>
 <li>
 Good understanding of OOP and design principles.
 </li>
 <li>
 Excellent problem-solving and communication skills.
 
 </li>
 </ul>
</div>

Software Engineer (.NET)

<div>
 
 About The Role
 
 
 
 We're looking for a Senior Graphic Designer (3+ years of experience) who doesn't just execute briefs but challenges them. Someone who understands the craft deeply enough to break the rules intelligently, and who finds as much satisfaction in a perfectly-kerned logotype as in a scroll-stopping social campaign.
 
 
 You'll own the visual identity of an ambitious multi-brand portfolio &mdash; from building brands for new intellectual property from scratch, to designing weekly content, event collateral, corporate materials, and everything in between. This role demands range: you'll move between delicate brand systems and high-volume production without dropping quality on either end.
 
 
 If you follow WWDC the way others follow football, have opinions about Apple's Human Interface Guidelines, and believe spatial design is the next frontier &mdash; we want to hear from you.
 
 
 What You'll Do
 
 
 Brand Creation &amp; Identity
 
 
 <ul>
 <li>
 Develop brand identities for new IP from the ground up &mdash; naming wordmarks, logo systems, color palettes, typography, and usage guidelines.
 </li>
 <li>
 Maintain and evolve the visual identity of Abacus and its sub-brands, ensuring coherence and distinctiveness across a diverse portfolio.
 </li>
 <li>
 Champion design system thinking: build scalable, reusable asset libraries that teams can use confidently without compromising the brand.
 
 
 
 </li>
 </ul>
 Digital &amp; Social Media Design
 
 
 <ul>
 <li>
 Design weekly social content &mdash; posts, carousels, reels covers, banners with a bias for clean, intentional, modern aesthetics.
 </li>
 <li>
 Translate campaign messaging into visual narratives that perform across LinkedIn, Instagram, and emerging digital channels.
 </li>
 <li>
 Think in formats and adapt assets fluidly across platform dimensions while keeping the visual logic intact.
 
 
 
 </li>
 </ul>
 Events &amp; Marketing Collateral
 
 
 <ul>
 <li>
 Design end-to-end event collateral: booth backdrops, standees, signage, badges, merchandise, and presentation decks for international events.
 </li>
 <li>
 Produce brochures, corporate profiles, pitch decks, proposal templates, and document packs that are as impressive physically as they are digitally.
 </li>
 <li>
 Prepare all files to print-ready standards &mdash; correct bleed, resolution, color profiles, and press-ready specs.
 
 
 
 </li>
 </ul>
 Creative Conceptualization
 
 
 <ul>
 <li>
 Take creative briefs and push them further &mdash; bring unexpected concepts to the table before settling on the expected one.
 </li>
 <li>
 Contribute actively to campaign brainstorms, bringing visual thinking into strategy conversations early.
 </li>
 <li>
 Use motion and interaction references to influence static work; understand how a design will live in the real world.
 
 
 
 </li>
 </ul>
 Collaboration &amp; Creative Leadership
 
 
 <ul>
 <li>
 Work closely with copywriters, marketing managers, and product teams to deliver cohesive, on-brief creative output.
 </li>
 <li>
 Mentor junior designers, providing clear, constructive creative feedback that elevates the team's output.
 </li>
 <li>
 Manage concurrent projects with confidence, communicating proactively on timelines and flagging risks early.
 
 
 
 </li>
 </ul>
 Who You Are
 
 
 <ul>
 <li>
 You have 4+ years of professional graphic design experience with a portfolio that spans brand identity, digital design, and print collateral.
 </li>
 <li>
 You follow Apple design thinking closely &mdash; WWDC, HIG, spatial interfaces. You understand why restraint is a design decision, not a limitation.
 </li>
 <li>
 Your aesthetic defaults to modern, minimal, and purposeful. You'd rather refine a layout for an hour than add visual noise.
 </li>
 <li>
 You think in systems, not one-offs. Your work is reproducible, documented, and built to scale.
 </li>
 <li>
 &ndash; You're collaborative but opinionated. You can defend a design decision, and you know when to let go of one.
 </li>
 <li>
 You're self-directed and thrive in a fast-moving environment with multiple brands, stakeholders, and shifting priorities.
 
 
 
 </li>
 </ul>
 Skills &amp; Tools
 
 
 
 Required
 
 
 
 <ul>
 <li>
 Adobe Illustrator, Photoshop, and InDesign &mdash; expert-level proficiency across the full print and digital production pipeline.
 </li>
 <li>
 Figma &mdash; confident with components, auto-layout, design systems, and collaborative handoff to developers.
 </li>
 <li>
 Canva &mdash; for high-volume, templatised content creation and team enablement.
 </li>
 <li>
 Typography, color theory, grid systems, and visual hierarchy &mdash; applied instinctively, not academically.
 </li>
 <li>
 Print production knowledge: CMYK, bleed, resolution, preflight, and working with print vendors.
 </li>
 <li>
 Strong understanding of modern and minimal design standards &mdash; knowing what to remove is as important as knowing what to add.
 
 
 
 </li>
 </ul>
 
 Preferred
 
 
 
 <ul>
 <li>
 Adobe After Effects or Premiere Pro &mdash; motion graphics and short-form video editing.
 </li>
 <li>
 Familiarity with AI-assisted design tools such as Adobe Firefly &mdash; using them to accelerate ideation, not replace craft.
 </li>
 <li>
 Awareness of Apple's Human Interface Guidelines, WWDC sessions, and spatial/interaction design principles.
 </li>
 <li>
 Experience designing for SaaS products or technology brands.
 
 
 
 </li>
 </ul>
 What We Offer
 
 
 <ul>
 <li>
 A creative environment where design has a genuine seat at the table &mdash; not just an execution function.
 </li>
 <li>
 Ownership over a multi-brand portfolio spanning technology, enterprise software, and community platforms.
 </li>
 <li>
 Exposure to international events, campaigns, and product launches across global markets.
 </li>
 <li>
 A team that takes design seriously &mdash; and invests in the tools, time, and trust to prove it.
 
 
 
 </li>
 </ul>
 Abacus
 
 
 <ul>
 <li>
 Abacus-Global.com
 
 </li>
 </ul>
</div>

Sr. Graphic Designer

Join Abacus and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Abacus

About Company

Analyst, Enterprise Service Desk

Software Engineer (.NET)

Sr. Graphic Designer