Role Objective

Responsible for overseeing the development and enhancement of Oman Air's e-commerce platforms, including website and mobile app. This role involves creating a product roadmap, managing business requirements documents (BRDs), sprint planning, release management, UX/UI ideation, and enhancing payment systems. The goal is to ensure timely and robust execution of web and app platforms to drive customer satisfaction and revenue growth.

Duties & Responsibilities

• Develop a comprehensive product roadmap that aligns with business objectives, focusing on enhancements to the website and mobile app.
• Collaborate with stakeholders to define strategic goals, KPIs, and milestones for product development.
• Create detailed BRDs outlining functional specifications for new features or enhancements.
• Ensure that all requirements are aligned with user needs and technical feasibility.
• Lead agile sprint planning sessions with cross-functional teams to prioritize tasks based on user stories.
• Facilitate collaboration between developers, designers, and other stakeholders during sprints.
• Oversee the release cycles of new features or updates across web and mobile platforms.
• Coordinate testing phases to ensure quality standards are met before deployment.
• Conduct research on market trends in UX/UI design to inform innovative solutions for Oman Air’s digital platforms.
• Collaborate with design teams to create prototypes that enhance user experience across devices (desktops, tablets, smartphones).
• Identify opportunities for improvement in existing features based on customer feedback and performance metrics.
• Implement changes that enhance navigation flow, content presentation, or transactional processes within both web-based applications.
• Work closely with IT teams to optimize payment gateways for improved security standards compliance while reducing transaction friction points such as checkout abandonment rates due inefficient processing times etcetera
• Conduct thorough analysis of business needs versus technical capabilities when prioritizing user stories during agile sprints
• Utilize data-driven insights from analytics tools like Google Analytics alongside stakeholder input when determining which feature developments should take precedence over others
• Engage regularly with various departments including marketing sales IT operations etc., ensuring alignment between ecommerce initiatives company-wide objectives
• Communicate effectively about project status timelines challenges faced by team members so everyone remains informed throughout entire lifecycle stages
• Monitor key performance indicators related ecommerce platform usage conversion rates revenue generated through different channels etc., providing actionable recommendations based off findings.
• Stay updated industry trends emerging technologies best practices ecommerce space; advocate adoption innovative solutions improve overall customer journey efficiency operations
• Mentor junior team members provide guidance support necessary help them grow professionally contribute towards achieving departmental goals successfully
• Perform any other related tasks as assigned by the Management

Education & Experience:

• Bachelor’s degree in information systems, CT, Computer Science Data Science, or related field
• Mandatory 8 years of Ecommerce product/Product management, Product development in airline or travel related industries.
• Master’s degree is preferred.

Special Skills & Knowledge

• Good Interpersonal Skills
• Excellent Communication Skills
• Proficiency in English (Reading and Writing)
• In-depth understanding of ecommerce platforms website and mobile app.
• Core system architectural understanding of internet booking engines.
• Proven track record of managing and growing ecommerce businesses or digital platforms
• Strong business analysis skills in ideating customer interfaces.
• Experience in UX/UI enhancements
• Strong thinking and growth-oriented mindset.
• Demonstrated success in planning, implementing, and optimizing development through agile methodology
• Experience in simulating data driven models for Ui level experimentation
• Proficient in various data analysis techniques and procedures.
• Excellent report writing and presentation abilities.
• Able to orient data analytics insights with the end-user in mind.
• Excellent knowledge on internet booking engine, merchandizing flows for improving product shopping experience.
• Excellent understanding of the job functions is essential.