The role of an Automotive Aftersales Business Development Manager revolves around growing and optimizing the revenue and performance of a company’s aftersales operations, which typically includes service, spare parts, accessories, warranties, and customer retention programs, after a vehicle is sold.

Key Responsibilities:

• Business Growth & Strategy
• Develop and implement strategies to increase aftersales revenue and profitability.
• Identify new business opportunities within the aftersales ecosystem (e.g., service plans, extended warranties, digital tools).
• Performance Management
• Monitor KPIs like service retention rates, average invoice value, and customer satisfaction.
• Analyze market trends, competitor performance, and internal data to guide decision-making.
• Dealer/Workshop Network Support
• Collaborate with dealer/service center networks to improve operational efficiency and customer experience.
• Support implementation of service campaigns, promotions, and technical updates.
• Customer Retention & Experience
• Design and implement customer loyalty and retention programs.
• Ensure excellent service quality and post-sale support.
• Training & Enablement
• Coordinate training programs for service advisors, technicians, and parts teams.
• Ensure alignment with brand standards and technical updates.
• Cross-Functional Collaboration
• Work closely with sales, marketing, supply chain, and technical teams.
• Provide feedback for vehicle development based on aftersales insights.

Job Type: Full-time

Pay: AED4,000.00 - AED6,000.00 per month

Experience:

• automotive aftersales: 3 years (Preferred)

License/Certification:

• uae driving license (Required)

Application Deadline: 15/04/2025