• Assist the Reservation Manager in overseeing the daily operations of the reservations department
• Supervise and support reservation agents to ensure excellent customer service
• Handle complex or high-priority reservation requests and guest inquiries
• Monitor and manage room availability, rates, and inventory across different booking platforms
• Ensure accurate input and updating of reservations in the Property Management System (PMS)
• Coordinate with the front office, sales, and revenue management teams to optimize occupancy and revenue
• Prepare reports on reservations, occupancy, and booking trends for management review
• Help implement and maintain reservation policies and procedures
• Provide training and guidance to new reservations staff
• Handle guest complaints or special requests related to bookings
• Support in managing group bookings and corporate accounts
• Ensure compliance with data protection and hotel standards in reservation processes

Job Type: Full-time