PRIMARY PURPOSE

Data entry operator, collecting and entering data in databases and maintaining accurate records of valuable company information and receptionist proven ability to juggle multiple tasks and responsibilities while taking full ownership of his/her work, demonstrating excellent telephone etiquette. Attend to visitors and deal with inquiries on the phone and face to face.

Supply information regarding the organization to the employees, clients, and customers.

RESPONSIBILITIES

Entering customer and account data from source documents within time limits

Compiling, verifying the accuracy and sorting information to prepare source data for computer entry

Reviewing data for deficiencies or errors, correcting any incompatibilities and checking the output

Generate reports, store completed work with database and perform backup operations

Respond to queries for information and access relevant file

Research and obtain further information for incomplete documents

Apply data program techniques and procedures

Scan documents and print files, when needed

Keep information confidential

Ensure proper use of office equipment and address any malfunctions

Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately

Answering phones in a professional manner, and routing calls as necessary.

Receiving and sorting daily mail

Provide excellent customer service.

Create and manage both digital and hard copy filing systems for all clients

Handling queries and complaints via phone, email and general correspondence

Maintaining office services as required (such as cleaners and maintenance companies)

Receiving and dispatching deliveries

Taking and ensuring messages are passed to the appropriate staff member on a timely basis

Discrepancy Resolution

Assist with invoicing, maintaining accounting files, project setups, and new client/vendor setups

Report to and assist Chief Operating Officer (COO) in daily tasks and duties

Oversee and direct daily company administrative processes and procedures

Ensure company policies align with and advance business objectives

Strategically map-out, plan, and manage projects

Analyze and maintain operational data

Develop improved business functionality

Ensure compliance with best business practices throughout organization

Implement improved on operational measures and policies that promote efficiency

Manage relationships/agreements with external partners/clients

Contribute to the improvement of new products and Services

Track and maintain budgets of operational costs

Maintain positive client and vendor relationships

Develop and implement human resources practices

Implementation of ALL SOPs’ with high Compliance

QUALIFICATIONS & EXPERIENCE

Bachelor degree (Attested)

2-4 years of relevant experience in the office environment or equivalent experience

Presentable and Elegant, Adhere to workflow

Consistent, professional dress and manner

Adaptable & Flexible in terms of Working Hours

Excellent Verbal Communication Skills

Experience with MS Office and data programs

Able to manage priorities and solve problems

Detail-oriented and able to multi-task

Must have a good command of the English language, strong oral and written communication skills

Good reasoning, mathematical, organizational and language skills

Accurately follow written and verbal instructions

Must be reliable and dependable

Job Type: Full-time