Job Overview:

Role: Customer Success Manager

Key Responsibilities:

• Ensure customers have a positive experience with WEBDOC, leading to long-term engagement and increased usage of our services.
• Develop and implement data-driven strategies to enhance customer satisfaction, focusing on areas like sales, or managing strategic partnership accounts etc.

Impact of the Role:

• Strengthen our relationship with existing clients, reinforcing their choice to partner with WEBDOC.
• Promote awareness and understanding of our products and services to drive adoption and usage.
• Support strategic objectives and contribute to revenue retention and growth.

Benefits:

• Opportunity for career growth within the company by enhancing client relationship skills, industry knowledge, and product knowledge.
• Potential to advance within the Customer Success Team or shift towards a more product-focused role.
• Development of skills that prepare you for future roles in relationship management, sales, or as a product specialist.

Responsibilities:

• Work with Commerical Product, and Account teams to create and execute proactive client contact strategies.
• Focus on continuous improvement to drive product adoption and usage growth.
• Update and maintain detailed client profiles in Salesforce, including affiliations, locations, and business interests.
• Educate clients on WEBDOC’s capabilities to increase product usage.
• Provide training on product functionalities, either on-site or virtually.
• Continuously learn about our products and services, and how they can benefit our customers.
• Understand client business trends and suggest solutions using our products.
• Route client enhancement requests to the appropriate product teams.
• Use internal sales tools to optimize client engagement.

What We’re Looking For:

• Positive, proactive attitude and ability to work well in teams.
• Strong listening skills and ability to clearly articulate ideas and information.
• Proven track record of maintaining strong relationships with senior clients, addressing their needs, and ensuring high satisfaction.
• Goal-oriented with the ability to organize, multi-task, and prioritize in a fast-paced environment.
• Experience in consultative sales or a client-facing role (such as inside sales, prospecting, sales support, customer support) and in handling challenging situations.

Basic Qualifications:

• Master’s degree or MBA.
• Strong skills in MS Office (Word, Excel, PowerPoint).
• 1-3 years of work experience (preferred: 2 years in sales/account management).
• Familiarity with CRM systems (like Salesforce) or research platforms is a plus.

Job Location: WEBDOC Head Office, Bahria Town Phase 7, Islamabad

Residents of DHA/Bahria/surrounding areas will be preferred.

Job Type: Full-time

Application Question(s):

• Will you be able to reliably commute or relocate to Bahria Town Phase 7, Rawalpindi for this job?

Education:

• Master's (Required)

Experience:

• Key Accounts: 2 years (Required)
• Customer Success: 2 years (Required)