Hyatt

<div><div><p>Summary</p><div><ul>
<li>Handle incoming calls and emails related to room reservations in a courteous and professional manner.</li>
<li>Manage guest bookings using the hotel&rsquo;s reservation system, ensuring accuracy and completeness.</li>
<li>Provide information on room rates, availability, packages, and hotel facilities to potential guests.</li>
<li>Process modifications and cancellations of reservations, ensuring all updates are reflected correctly.</li>
<li>Upsell rooms and promote hotel services to maximize revenue.</li>
<li>Maintain up-to-date knowledge of hotel promotions, events, and policies.</li>
<li>Collaborate with Front Office, Sales, and Revenue teams for seamless guest experience.</li>
<li>Maintain guest confidentiality and data privacy in all communications and systems.</li>
<li>Prepare daily and weekly reservation reports for management review.</li>
<li>Deliver exceptional customer service to ensure guest satisfaction and loyalty.</li>
</ul></div></div><div><p>Qualifications</p><div><ul>
<li><b>Fluent in Arabic and English</b>, both spoken and written; additional languages are a plus.</li>
<li>Minimum <b>1-2 years of experience</b> in reservations.</li>
<li>Proficient in <b>PMS/reservation systems</b> such as Opera, Fidelio, or similar software.</li>
<li>Strong communication, organizational, and customer service skills.</li>
<li>Ability to work under pressure, handle multiple tasks, and maintain attention to detail.</li></ul></div></div></div>