Urwah Admin

Hyatt

<div><div><p>Summary</p><div><p>
You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting associate, guest and owner expectations.</p><p>
The Team Leader - Reservations is responsible to assist the Reservation Manager in managing the Reservations Department and work closely with Marketing and Sales and other relevant Rooms Departments to maximize Room Yield through Inventory Control while delivering exceptional customer service in line with the Hyatt&rsquo;s Brand Standards.</p><p><b>
Position Summary:</b></p><p>
The Team Leader &ndash; Reservations is responsible for overseeing the daily operations of the reservations team to ensure efficient handling of all room bookings and inquiries. The role ensures that the team delivers excellent guest service, maximizes room occupancy and revenue, and maintains accurate reservation records. This position supports the Reservations Manager in supervising team performance, training, and maintaining high service standards.</p><p><b>
Key Responsibilities:</b></p><ul><li><p>
Supervise and support the daily operations of the reservations team.</p></li><li><p>
Ensure all incoming calls, emails, and booking requests are handled promptly, accurately, and professionally.</p></li><li><p>
Monitor room inventory, rate availability, and reservation systems to maximize occupancy and revenue.</p></li><li><p>
Assist in training, coaching, and developing the reservations team to deliver exceptional guest service.</p></li><li><p>
Maintain up-to-date knowledge of room types, packages, promotions, and hotel facilities.</p></li><li><p>
Coordinate with the Revenue, Sales, and Front Office teams to ensure seamless communication and accurate bookings.</p></li><li><p>
Review and audit reservations for accuracy and special requests.</p></li><li><p>
Handle VIP, group, and corporate bookings with attention to detail and service excellence.</p></li><li><p>
Generate daily, weekly, and monthly reservation reports as required.</p></li><li><p>
Assist in resolving guest complaints or issues related to reservations in a timely manner.</p></li><li><p>
Ensure compliance with hotel policies, data protection, and brand standards.</p></li></ul><p><b>
Qualifications &amp; Skills:</b></p><ul><li><p>
Diploma or degree in Hospitality Management or a related field.</p></li><li><p>
Minimum 2&ndash;3 years of experience in hotel reservations, with at least 1 year in a supervisory or team leader role.</p></li><li><p>
Strong leadership, communication, and organizational skills.</p></li><li><p>
Experience working with Opera or other property management/reservation systems is required.</p></li><p></p><li><p><br>
Ability to multitask, prioritize, and perform under pressure.</p></li><li><p>
Excellent customer service and problem-solving abilities.</p></li><li><p>
Proficient in Microsoft Office applications (Excel, Word, Outlook).</p></li><li><p>
Fluency in English; additional languages are an advantage.</p></li></ul><p><b>
Preferred Traits:</b></p><ul><li><p>
A proactive and hands-on leader with a guest-first mindset</p></li><li><p>
A team player with the ability to lead and motivate others</p></li><li><p>
Strong sense of accountability and ownership</p></li></ul></div></div><div><p>
Qualifications</p><div><ul><li>
Minimum of 2 to 3 years of experience in Reservations</li><li>
Exceptional verbal and written communication skills with ability to skillfully articulate resort information to guests and new agents.</li><li>
Previous experience in people management/development and delivery of training information</li><li>
Understanding the basic principles of selling, processing reservation requests, and telephone customer service</li><li>
Must have knowledge of Microsoft Windows applications such as Word, Excel, and Powerpoint.</li></ul></div></div></div><p></p>

TEAM LEADER – RESERVATIONS

<div><div><p>Summary</p><div><p><b>
Key Responsibilities:</b></p><ul><li> Develop and implement effective sales strategies aligned with business goals.</li><li> Proactively source, secure, and grow new business opportunities within the Corporate segment.</li><li> Build and nurture long-term relationships with corporate clients to generate repeat and referral business.</li><li> Conduct sales calls, client meetings, site inspections, and hotel presentations to maximize conversions.</li><li> Represent the hotel at trade shows, networking events, and industry functions to increase brand awareness and market share.</li><li> Negotiate and finalize contracts while ensuring profitability and alignment with revenue strategies.</li><li> Collaborate with cross-functional teams (Events, Marketing, Revenue, and Operations) to ensure flawless service delivery and guest satisfaction.</li><li> Monitor competitor activities and market trends, adjusting sales strategies accordingly.</li><li> Prepare accurate sales reports, forecasts, and market analysis to support strategic decision-making.</li><li> Achieve and exceed revenue targets through proactive prospecting and account management.</li></ul></div></div><div><p>
Qualifications</p><div><p><b>
Qualifications &amp; Competencies:</b></p><ul><li>
Minimum 2 years of sales experience within a high-end or luxury hotel, resort, or destination management company.</li><li>
Proven track record of exceeding sales targets and developing strong client relationships.</li><li>
Solid knowledge of Corporate segment.</li><li>
Valid driving license and access to a car are compulsory.</li><li>
Strong understanding of luxury hospitality, sales strategies, and competitive landscapes.</li><li>
Excellent communication, negotiation, and interpersonal skills with the ability to influence key stakeholders.</li><li>
Highly organized, detail-oriented, and able to manage multiple high-profile accounts simultaneously.</li><li>
Strategic thinker with creativity, adaptability, and a proactive approach to business development.</li><li>
Formal training or certifications in Sales, Hospitality Management, or related fields are a plus.</li><li>
Ability to perform under pressure with a strong commitment to service excellence.</li></ul></div></div></div>

SALES EXECUTIVE

<div><p>Summary</p><div><p>
The Purchasing Clerk plays a vital role in the efficient operation of the supply chain and guest services within the organization. This position is responsible for managing the receipt and dispatch of goods, ensuring accuracy, timeliness, and excellent service.</p><div><b>
 Key Responsibilities</b><br>
<ul><li>Receiving &amp; Inspection</li><li>Check in all incoming shipments, including vendor deliveries and guest packages.</li><li>Verify contents against purchase orders and packing slips to ensure accuracy.</li><li>Inspect items for damage or discrepancies and report issues promptly.</li></ul><b>
Shipping &amp; Distribution</b><br>
<ul><li>Prepare and ship outgoing guest packages with attention to detail and care.</li><li>Coordinate internal shipments and deliveries for various departments.</li><li>Maintain records of all incoming and outgoing packages for tracking and accountability.</li><li>Inventory Support</li><li>Assist with inventory management by organizing stock and updating inventory systems.</li><li>Communicate with vendors and internal teams regarding order status and delivery schedules.</li></ul>
 <b>Customer &amp; Team Interaction</b><br>
<ul><li>Provide courteous and professional service to guests and staff when handling packages.</li><li>Collaborate with other departments to fulfill supply needs and resolve logistical issues.</li><li>Must be able to lift and carry moderately heavy items (typically up to 50 lbs).</li><li>Strong verbal and written communication skills to interact effectively with vendors, guests, and team members.</li><li>Ability to work independently and manage time efficiently in a fast-paced environment.</li></ul></div><p></p><p><br>
View our Virtual Reality Experience to spend a &lsquo;day in the life&rsquo; of a hospitality professional at a full-service hotel.</p></div></div>

PURCHASING CLERK

<div><div><p>Summary</p><div><p>
You will be responsible to provide an excellent and consistent level of administrative support to your customers.<br>
<br>
Assists the Materials Manager in the smooth operation and efficient running of the Materials Department while meeting department&rsquo;s objectives</p></div></div><div><p><br>
Qualifications</p><div><p>
Basic knowledge in Purchasing/Receiving/Store management, Account preferable / &middot; Basic computer skills particularly in the use of MS Office</p></div></div></div>

MATERIALS ASSISTANT

<div><div><p>Summary</p><div><p>
You will be responsible for assisting with the efficient operation of the Marketing department in line with Hyatt International's Corporate Strategies and brand standards, while meeting the expectations of employees, guests, and owners.</p><p>
The Graphic Designer will be responsible for creating Artworks for promotional materials - Flyers, Rollups, Banners, Store Branding, and Posters, creating artworks for social media promotions, updating company profiles and portfolios, and creating artwork for magazine Ads.</p></div></div><div><p>
Qualifications</p><div><ul><li>
Minimum 2 years&rsquo; experience in graphic design, preferably in hospitality, lifestyle, or agency settings.</li><li>
Strong portfolio that showcases creativity, layout skills, typography, and attention to detail.</li><li>
Proficiency in Adobe Creative Suite (Illustrator, Photoshop, InDesign); knowledge of video editing tools is a plus.</li><li>
A creative thinker with the ability to understand commercial objectives and turn briefs into beautiful designs.</li><li>
Comfortable working in a fast-paced environment with multiple stakeholders and shifting priorities.</li><li>
Fluent in English; additional languages are a plus.</li></ul></div></div></div>

GRAPHIC DESIGNER

<div><div><p>Summary</p><div><p>
You will be responsible for the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Front Office Manager is responsible to assist the Director of Rooms in delivering the brand promise by managing the Front Office operations for the hotel, including, but not limited to, the Front Desk, Front Service (including parking and the hotel entrance), Communications Centre, Business Centre and Grand Club.</p></div></div><div><p>
Qualifications</p><div><p>
Ideally with a university degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience as Front Office Manager. Good problem solving, administrative and interpersonal skills are a must.</p></div></div></div>

FRONT OFFICE MANAGER

<div><div><p>Summary</p><div><p>
At Grand Hyatt Doha, we focus on our brand promise of delivering Moments of More by offering challenging and rewarding careers that are more than just your typical job. Our values of <b>well-being, Inclusion, Respect, Empathy, Integrity, </b>and <b>Experimentation</b> are the core of what we do. Our family atmosphere is what keeps our colleagues highly engaged.</p>
<p>
You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards whilst meeting employee, guest, and owner expectations.
</p><p>The Event Sales Executive is responsible to act as a sales specialist in the area of catering. This covers relationship building and account management, as well as event management.</p></div></div><div><p>
Qualifications</p><div><ul><li>
Minimum 1 year of work experience as a Sales Executive in a luxury international brand hotel</li><li><p>
Good understanding of selling techniques and banquet knowledge</p></li><p></p><li>
Schedule flexibility is necessary, and the ability to multitask</li><li>
Preferably residing in Qatar, with support for transfer</li><li>
Preferably an Arabic speaker</li></ul></div></div></div>

EVENT SALES EXECUTIVE

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