Urwah Admin

Hyatt

<div>
 
 Duties and responsibilities related to the Sales Manager - Government Sector role:
 
 
 
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 Develop and maintain strong, long-term relationships with key decision-makers within Qatari government ministries, agencies, and state-owned enterprises
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 Align the company's products and services with national strategic goals, to create compelling value propositions.
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 Proactively identify and manage the entire government tender and RFP process, from initial discovery and qualification to final submission.
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 Lead the creation of high-quality, compliant, and competitive bids and proposals, coordinating closely with internal technical, legal, and finance teams.
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 Conduct continuous market analysis to stay informed on government budgets, upcoming projects, policy changes, and competitor activities.
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 Develop and execute a strategic sales plan specifically designed to achieve and exceed sales targets and revenue goals within the government sector.
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 Maintain an accurate and up-to-date sales pipeline using a CRM system and provide regular, detailed sales forecasts to senior management.
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 Lead contract negotiations with government procurement officials, ensuring favorable terms while adhering to all local laws and regulations.
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 Serve as the primary point of contact for government clients, ensuring their needs are met and issues are resolved promptly.
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 Ideally with a relevant degree or diploma in Hospitality or Tourism management
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 Minimum 2 years work experience as Sales Manager
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 Good problem solving, administrative and interpersonal skills are a must
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 </ul>
</div>

Sales Manager

<div><div>Summary<div>
You will be responsible for the smooth and efficient operation of the Spa in line with Hyatt International&rsquo;s corporate strategies and brand standards, ensuring a balance between guest satisfaction, colleague engagement, and owner expectations. This role requires strong leadership, excellent guest service skills, and a passion for wellness.
As Spa Manager, you will:<ul><li>
Lead, train, and motivate the spa team to deliver personalized and memorable experiences.</li><li>
Oversee daily operations, treatment quality, retail sales, and facility upkeep, ensuring compliance with hygiene and safety standards.</li><li>
Anticipate guest needs, build lasting relationships, and enhance loyalty by creating a sense of connection with the spa.</li><li>
Drive business performance by managing budgets, maximizing revenues, and introducing innovative treatments and wellness concepts.</li><li>
Collaborate with other hotel departments to design integrated guest experiences and support marketing initiatives to position the spa as a destination of choice. 
This role is ideal for a dynamic leader with strong operational and financial skills, a deep understanding of luxury spa and wellness services, and the ability to inspire teams while delivering Hyatt&rsquo;s promise of care.</li></ul></div></div><div>
Qualifications<div>
You will be responsible for the efficient operation of the Spa in line with Hyatt International&rsquo;s corporate strategies and brand standards, ensuring exceptional guest experiences, colleague engagement, and strong financial performance. The role involves leading and motivating the spa team, overseeing daily operations, and creating memorable wellness journeys that build guest loyalty.<ul><li>
University Degree or Diploma in Spa Management and/or Hospitality/Tourism Management.</li><li>
Minimum 2 years&rsquo; experience as Assistant Spa Manager in a luxury hotel or wellness facility.</li><li>
Aesthetic qualification in treatments and training is a strong advantage.</li><li>
Strong leadership, communication, and guest service skills.</li><li>
Anticipate guest needs, build lasting relationships, and enhance loyalty by creating a sense of connection with the spa.</li><li>
Drive business performance by managing budgets, maximizing revenues, and introducing innovative treatments and wellness concepts.</li><li>
Collaborate with other hotel departments to design integrated guest experiences and support marketing initiatives to position the spa as a destination of choice.</li></ul></div></div></div>

SPA MANAGER

<div><div>Summary<div>
 You will be responsible for the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. To assist the Director of Revenue and to provide the hotel&rsquo;s Marketing and Sales employees with internal and external marketing intelligence, reports, data cleanliness, daily and weekly reports, in order to support informed decisions that result in an increase in the hotel&rsquo;s overall revenues and maximise profitability, with the objective of achieving a targeted Revenue Market Share Index.</div></div><div>
Qualifications<div>
Ideally with a university degree in Strategic Marketing or Hospitality/Tourism management. An MBA would be an asset. Minimum 1 year work experience as Revenue Analyst, as well as good problem solving, administrative and interpersonal skills are a must.</div></div></div>

REVENUE ANALYST

<div>
 
 Duties And Responsibilities Related To The Order Taker Role
 
 
 
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 Answer all incoming calls to the Room Service department promptly, within three rings, using professional and courteous hotel-standard phraseology.
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 Accurately record guest orders, ensuring to confirm the guest's name, room number, and all specific requests.
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 Listen attentively for and clarify any dietary restrictions, allergies, or special preparations, communicating them clearly.
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 Repeat the entire order back to the guest for verification to ensure accuracy before ending the call.
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 Maintain a complete and in-depth knowledge of the entire In-Room Dining menu, including ingredients, preparation methods, portion sizes, and beverage pairings.
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 Confidently provide recommendations and answer any questions guests may have about the menu offerings.
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 Proactively upsell daily specials, promotional items, desserts, and beverages to enhance the guest's dining experience and increase departmental revenue.
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 Stay informed about items that are out of stock to provide guests with alternative suggestions.
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 Accurately and efficiently enter guest orders into the Point of Sale (POS) system, ensuring all special instructions are clearly noted for the kitchen and delivery teams.
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 Act as the central communication link between the guest, the culinary team, and the service staff to ensure a seamless and timely delivery.
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 Coordinate the timing of order delivery, ensuring it aligns with kitchen preparation times and the availability of the service staff.
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 Monitor the progress of all orders and proactively follow up on any delays, keeping the guest informed as necessary.
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 Ensure all charges are correctly posted to the corresponding guest room folio for accurate billing.
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 Handle guest inquiries regarding their bill and resolve any discrepancies in a professional manner.
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 Assist in preparing daily sales reports and other administrative tasks as required by the In-Room Dining Manager.
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 Coordinate with service staff for the timely retrieval of trays and trolleys from guest corridors to maintain hallway cleanliness and safety.
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 Maintain a clean, organized, and professional workspace at all times.
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 Ideally with a relevant degree or diploma in Hospitality or Tourism management
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 Minimum 2 years work experience in hotel operations
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 Good customer service, communications and interpersonal skills are a must
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 </ul>
</div>

Order Taker

<div>
 
 Organization- Dream Downtown
 
 
 
 
 Summary
 
 
 
 
 The Opportunity
 
 
 
 Dream Downtown seeks an enthusiastic professional to join our Front Office team as Guest Service Agent. This role will be focused on providing efficient service and meaningful experiences; you will be part of a team passionate about lifestyle hospitality, committed to nurturing curiosity and new skills and building connections with guests and colleagues across the hotel. This position reports to the hotel&rsquo;s Director of Front Office.
 
 
 
 Who We Are
 
 
 
 The moment you enter the lobby of Dream Downtown, you leave the realm of the everyday. Surrounded by opulent bespoke furnishings and porthole windows inspired by grand ocean liners evoke a bygone era of travel. In every part of our luxury boutique hotel in Chelsea, from the hidden cocktail bar to the chic rooftop lounge, our guests find superlative service and creative verve in the heart of New York City&rsquo;s Meatpacking District.
 
 
 At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and guests have been at the heart of our business and helped Hyatt become one of the world's best and fastest-growing hospitality brands. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues.
 
 
 As we continue to grow, we never lose sight of what&rsquo;s most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.
 
 
 
 The Role
 
 
 
 The Guest Service Agent - Overnight is responsible for providing attentive, courteous and efficient service to all guests throughout their stay. The Champion of the check-in process, our Guest Service Agents are often our guest&rsquo;s first and last impressions of the hotel. This position will respond quickly to guest requests and/or complaints in a friendly manner and ensure that appropriate action is taken to guarantee guest satisfaction. Responsibilities may also include, but are not limited to:
 
 
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 Be the expert for guests about hotel services, facilities and hours of operation, as well as the surrounding area.
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 Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
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 Review Front Office log and Trace File daily.
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 Follow all cash handling and credit policies.
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 Be knowledgeable of all rates, packages and special promotions along with in-house groups and hotel inventory
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 Have knowledge of emergency procedures and assist as needed.
 
 
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 </ul>
 
 
 Salary Range ($25 per hour)
 
 
 
 
 
 How We Care For Our People
 
 
 
 Our purpose sets us apart&mdash;to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We&rsquo;re proud to have earned a place on Fortune&rsquo;s prestigious 100 Best Companies to Work For&reg; list for the last ten years. This recognition is a testament to how our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy, and respect, and making sure everyone feels like they belong.
 
 
 
 We&rsquo;re proud to offer exceptional benefits which include:
 
 
 
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 Annual allotment of free hotel stays at Hyatt hotels globally
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 Paid Time Off
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 Medical, Dental, Vision Insurance Packages
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 Retirement Savings Plan (401K) with company match
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 Work-life benefits including well-being initiatives such as a complimentary Headspace subscription, and other local discount
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 A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
 
 
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 Who You Are
 
 
 
 As our ideal candidate, you understand the power and purpose of our Culture of Care and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Well-being. You enjoy working with others, are results-driven, and seek various opportunities to develop personally and professionally.
 
 
 
 Qualifications
 
 
 
 
 Experience Required:
 
 
 
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 High School diploma or equivalent required.
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 Computer experience required.
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 Customer Services experience preferred.
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 Ability to work a flexible schedule including AM, PM, Weekends, Holidays, and potentially overnight.
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 Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
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 Ability to stand during entire shift.
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 Maintain a warm and friendly demeanor at all times.
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 Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
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 Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
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 Must be able to multitask and prioritize departmental functions to meet deadlines.
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 Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform.
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 Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
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 Must be able to maintain confidentiality of information.
 
 
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 </ul>
 
 Experience Preferred:
 
 
 
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 College course work in related field helpful.
 
 
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 Experience in a hotel or a related field preferred.
 
 
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 We welcome you:
 
 
 
 Unsure if you check every box, but feeling inspired to enhance your career? Apply. We&rsquo;d love to consider your unique experiences and how you could make Hyatt even better.
 
 
 
 All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
 
</div>

Guest Service Agent - $25

<div>
 You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Graphic Designer will be responsible to create Artworks for promotional materials - Flyers, Rollups, Banners, Store Branding, and Posters, create artworks for social media promotions, updating company profiles and portfolios, creating artwork for magazine Ads.
 
 
 Bachelors' degree in Graphic Design, Computer Science ,Animation or any related field.
 
 
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 Experience as graphic designer.
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 Solid experience with Adobe Creative Suite, skilled in After Effects, Premiere and Illustrator.
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 </ul>
</div>

Graphic Designer

<div>
 
 Broad Role
 
 
 
 Ownership and management of all digital assets and paid amplification activities for the hotel, driving performance marketing initiatives, ensuring brand consistency, and collaborating cross-functionally to achieve business goals.
 
 
 
 Key Responsibilities
 
 
 
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 Digital Asset Management
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 Manage the hotel&rsquo;s presence across digital platforms including Brand.com, GMB, OTA, KODDI, TripAdvisor, and online aggregators.
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 Ensure hygiene, accuracy, and a conversion-optimized presence across all channels along with Marcomms.
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 Oversee website content updates in collaboration with the Marcomms team.
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 Paid Media &amp; Digital Amplification
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 Lead strategy and execution of all Paid Media campaigns for Rooms, F&amp;B, and special initiatives.
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 Work closely with the media agency for strategic planning, targeting, budgeting, and creative input.
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 Identify and onboard new digital channels for enhancing performance.
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 Manage paid campaigns on platforms like Google, Meta (Facebook &amp; Instagram), YouTube, and LinkedIn.
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 Social Media &ndash; Paid Focus
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 Manage all Paid Social Media campaigns across Meta, YouTube, and LinkedIn.
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 Collaborate with Marcomms for organic strategy alignment and synergy.
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 Optimize paid campaigns for maximum reach, engagement, and ROI.
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 Content Collaboration &amp; Campaign Assets
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 Co-develop digital campaign content in partnership with the Marcomms team.
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 Drive digital briefs to ensure the creation of platform-aligned, high-performing creative assets.
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 Own and manage landing pages, offer pages, campaign messaging, and performance-centric content along with Marcomms.
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 Data &amp; Performance Reporting
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 Track, analyze, and report the performance of all digital campaigns.
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 Share monthly reports and key campaign insights with stakeholders.
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 Leverage data to continuously optimize and enhance strategies.
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 Cross-Functional Collaboration
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 Align with Marcomms to ensure brand consistency and on-point content delivery.
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 Partner with Sales, Revenue, and F&amp;B teams to support business objectives.
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 Amplify hotel initiatives through targeted digital campaigns and amplification efforts.
 
 
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 </ul>
 
 Preferred Qualifications &amp; Experience
 
 
 
 <ul>
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 Bachelor&rsquo;s degree in Marketing, Digital Marketing, or related field.
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 3-8 years of experience in digital marketing, preferably in hospitality or a service-led industry.
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 Strong knowledge of paid media, performance marketing tools, and digital analytics.
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 Experience in campaign management across Google, Meta, YouTube, and LinkedIn.
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 Excellent stakeholder management and cross-functional collaboration skills.
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 </ul>
</div>

Digital Marketing Manager

Join Hyatt and explore 33   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.