A leading edutainment company in the UAE is looking for a Branch/Store Manager in Dubai for one of their kids entertainment center.

• Females Only

Job Purpose:

Oversee day-to-day operations of designated Orange Wheels centre, ensuring operational efficiency, high-quality customer experiences, and team leadership which includes handling budgets, achieving sales, performance targets and managing inventory to support operational requirements.

Operational Management

· Oversee the day-to-day operations of Orange Wheels' centre, ensuring adherence to operational protocols, standards and budgets.

· Maintain the centre’s facilities, ensuring cleanliness, safety, functionality, upkeep & minor maintenance.

· Induct new members; train & manage team, ensuring adequate staffing levels to meet operational needs in coordination with area manager.

· Handle ROTA for all team members in coordination with area manager.

· Support organizing & execution of the various events & camps as planned by the Regional/ Area Manager & Marketing team.

· Promote activities, memberships, or loyalty programs as defined by organization from time to time.

· Manage the visual display & merchandising as per company policy.

Customer Experience

· Ensure high-quality customer service by addressing inquiries, concerns, and feedback promptly through telephonic & face to face discussions.

· Continuously improve the centre’s services to enhance the overall experience for customers, aligning with the brand's "magical experience" standards.

· Gather and analyse customer feedback to identify areas for improvement and implement necessary changes.

Sales and Performance Targets

· Execute and propose sales strategies to meet or exceed sales targets.

· Monitor and analyse key performance indicators (KPIs), taking necessary actions to ensure targets are met or exceeded.

· Identify opportunities for revenue growth, upselling, and cross-selling services/products.

· Manage the centre’s budget effectively, optimizing resources while maintaining profitability.

· Offer & convert customers to use the centre for birthday parties & execute in coordination with party & events teams.

Team Leadership and Development

· Provide guidance, motivation, and leadership to the team, creating a positive work environment that is in line with TRIBE.

· Conduct regular training sessions to upskill staff and ensure they deliver on brand promises and customer service expectations.

· Conduct performance reviews, set goals, and provide constructive feedback to improve team performance.

· Handle the team leave planning, rotation, promotion, initiatives to reduce attrition among other such initiatives.

Community Engagement and Partnerships

· Maintain relationships with local organizations, schools, and communities to drive awareness and participation.

· Interact with the property management teams to augment footfall, push promotions & plan various activities of the centre.

· Organize events, workshops, or collaborations to enhance the centre’s visibility and community engagement.

· Partner with various vendors to augment service offerings and experience to customers.

Compliance and Standards

· Ensure implementation of daily, weekly, monthly checklists & procedures & monitor their effectiveness.

· Ensure that all OW operations comply with all relevant laws, regulations, and organizational policies including health & safety standards.

· Support audits and inspections to identify and address any potential compliance issues and address the recommended actions within defined timelines.

· Face external audits as and when they happen.

· Maintain accurate and up-to-date records of all OW operations.

· Implement and monitor standards to ensure the delivery of the 'magical experience' and other national/ international standards.

Inventory Management & Control

· Manage inventory levels, order supplies, and maintain stock to support operational requirements.

· Control the inventory value to optimize the centre expenditures and profitability.

Knowledge, Skills, and Experience:

· Any Undergraduate Course

· Relevant certifications in sales in edutainment, entertainment, education, event management, or hospitality management

· Overall, 8 to 10 years of experience

· 3 to 5 years of hands-on experience specifically in handling a store or a large team with financial targets

· Edutainment, Education, Hospitality, Entertainment industries exposure

Knowledge

· Sales and revenue management techniques

· Expenses management & control

· Inventory management and control

· Standardization, SOPs & ISO

· Quality management & control

· Service quality standards

· Customer engagement strategies and their evolving needs

· Sales techniques & crisis management

· Social media management

Skills

· Leadership skills

· Effective communication & conflict resolution

· Analytical & problem solving

· Compliance management skills

· Coaching & mentoring skills

· Time management & organizing skills

· Negotiation skills

· Networking & relationship building

· Innovative thinking

· Vendor management

· Technology proficiency

Job Type: Full-time

Pay: AED6,000.00 - AED7,000.00 per month

Application Question(s):

• Are you ok for a salary of AED 6,000 - 7,000, Incentives will be paid separately

Experience:

• working in kids entertainment industry: 5 years (Required)
• overseeing the operations of entertainment center: 5 years (Required)
• responsible for profit and loss of the center: 3 years (Required)
• ensuring health & safety measures: 5 years (Required)