We are seeking a highly skilled and experienced Senior Consultant with a strong background in IT Service Management (ITSM) and Business Continuity Management Systems (BCMS). The ideal candidate will play a pivotal role in advising clients on best practices, implementing robust service management frameworks, like ITIL, and ensuring business continuity in the face of disruptions. The candidate will be responsible for guiding organizations in enhancing their IT service delivery and business resilience.

ITSM Expertise:

• Lead the implementation, assessment, and auditing of ISO 20000-based IT Service Management Systems (ITSMS).
• Design, implement, and maintain ITSM frameworks aligned with ITIL standards.
• Conduct service maturity assessments, gap analyses, and process improvements.
• Develop and refine ITSM policies, procedures, and service management processes (e.g., Incident, Problem, Change, Release, and Service Level Management, etc.).
• Guide organizations in optimizing IT operations, improving service quality, and ensuring regulatory compliance.
• Provide support for ISO 20000 certification audits, including documentation preparation and addressing non-conformities.
• Assist in the selection and implementation of ITSM tools (e.g., ServiceNow, Jira, BMC Remedy, etc.).
• Provide training and awareness programs to clients on ITSM best practices.

BCMS Expertise:

• Design, implement, and maintain BCMS frameworks aligned with ISO 22301 standards.
• Conduct Business Impact Analysis (BIA) to assess critical business functions and dependencies.
• Develop business continuity plans (BCP), disaster recovery (DR) strategies, and response procedures.
• Ensure BCMS integration with ITSM processes for seamless business continuity.
• Conduct BCMS risk assessments and implement mitigation strategies.
• Support organizations during BCMS certification audits and regulatory assessments.
• Provide training and awareness programs to clients on BCMS best practices.
• Assist in the selection and implementation of BCMS tools (e.g., ServiceNow, Riskonnect, RecoveryPlanner, Everbridge, etc.).

Requirements

• Master’s or Bachelor’s degree in Information Technology, Computer Science, or IT-related field.
• ITIL Expert/Managing Professional, ISO 20000 Lead Implementer / Lead Auditor, ISO 22301 Lead Implementer / Lead Auditor, CBCP (Certified Business Continuity Professional).
• 6-8 years of experience in ITSM and BCMS consulting or related roles.
• In-depth knowledge of ITIL, ISO 22301, and other relevant frameworks/regulations.
• Practical experience in ISO 22301 implementation, BIA, DR planning, and BCMS assessments.
• Familiarity with IT compliance standards such as ISO 27001, COBIT, and NIST, NCA.
• Excellent analytical, problem-solving, and decision-making skills.
• Proven ability to manage multiple projects and clients simultaneously.
• Experience in conducting internal and external audits related to ITSM and BCMS.
• Strong stakeholder engagement, report writing, and project management skills.